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Contact us

General enquiries

Corporate Office

Phone
(02) 8885 8000
Address
1 Woolworths Way
Bella Vista NSW 2153

Customer Service Centre

Call
1300 244 999
Write to us
BIG W Customer Service
GPO Box 4535 Sydney NSW Australia 2001

BIG W Distribution Centres

NSW

Hoxton Park Distribution Centre
(190) 40 Blackbird Close
Hoxton Park
Len Waters Estate
NSW 2171
Phone (02) 8763 2518

Queensland

Warwick Distribution Centre
(290) 476 East Street Warwick
QLD 4370
Phone (07) 4661 0100

South Australia

Monarto Distribution Centre
(590) Ferries-McDonald Road
Monarto South
SA 5254
Phone (08) 8532 7100

Booking changes

Log your enquiry through the SalesForce System via http://woolworths.force.com/OrderScheduling

Access the Salesforce User Guide

EDI/PAD support

Email
edi-admins@bigw.com.au

We aim to respond to emails within 24-48 hours.

Commercial issues

Contact your buying team directly

For queries including pricing inquiries, product changes, product withdrawals and recalls and other commercial issues.

Technical assistance

Promotions Management System (Promotions Portal)
Phone 1300 725 814
Email pmrsupport@woolworths.com.au
We aim to respond to emails within 24-48 hours. If the issue requires a support ticket, please expect a 3-day turnaround to fix the problem.
Hours of operation 8:30am to 5:00pm (AEST)
Woolworths vendor portal (WOWlink)
Phone 02 8885 3100
(Press option 1 for password resets, option 2 for general support) We aim to respond to emails within 24-48 hours. If the issue requires a support ticket, please expect a 3-day turnaround to fix the problem.
Hours of operation 8:30am to 5:00pm (AEST)
Forms
Phone 1300 422 042
Email buservsup@woolworths.com.au
Hours of operation 8:30am to 5:00pm (AEST)

Finance issues and queries

All finance enquiries: Transaction Processing Centre (TPC)
Phone 03 6245 6600
Email tpc@woolworths.com.au

We aim to respond to emails within 48 hours. For claims, expect query resolution within 5-12 days.

  • Include your vendor number in all emails to TPC.
  • Advise TPC if you have a change of email address.
Hours of operation 7:00am to 5:00pm (AEST)
Trading Terms issues and queries
Email traderelations@woolworths.com.au
Hours of operation 7:00am to 5:00pm (AEST)

Product safety

Phone
1300 244 999

(After hours support)