Toy Mania 2022

Toy Mania FAQs

Everything you need to know about the BIG W 2022 Toy Mania Event.

What are the dates for Toy Mania?

Toy Mania is kicking off with with a 2-day online only event at 7:00AM AEST Tuesday on 14 June ahead of launching in all stores nationally from Thursday 16th June 2022. The event will run for 4 weeks through to 13th July.

Why am I getting an error when I try to add to cart from my Wishlist?

To add to cart from your chosen wishlist, please ensure you have your postcode and selected store set. Please note, some items in your wishlist may be unavailable for purchase in your local area, this will be shown during the checkout process.

Will there be an online only sale?

Yes! Toy Mania is kicking off with with a 2-day online only sale starting 7AM (AEST) Tuesday on 14th June ahead of launching in all stores nationally from Thursday 16th June. The sale will run for 4 weeks through to 13th July. Please check here for your local store opening times.

Will BIG W be printing a Toy Mania catalogue this year?

Yes, we are printing a bumper issue of the Toy Mania Catalogue this year! It can be collected from your local BIG W or majority of Woolworths stores from the 6th of June.

When can I collect a Toy Mania catalogue in store?

Yes, we are printing a bumper issue of the Toy Mania Catalogue this year! It can be collected from your local BIG W or Woolworths store from the 6th of June.

Can I Lay-by online?

Yes. You can select Lay-by as an option within the cart. For further information about online Lay-by please click here.

I forgot to purchase an item in my online order. Can this be added and charged to me?

We aim to process your order as soon as it is received, therefore, unfortunately, we cannot amend or add to an order once it has been placed. We suggest you place a second order for the item you forgot in your inital order.

Will you be getting any more stock in of popular items?

We know some items will be popular this year, and we’ll do our best to restock when possible. It’s best to keep an eye on our website for any changes to stock availability.

Will you offer a rainchecks during Toy Mania?

There are no rainchecks during Toy Mania. BIG W makes every effort to ensure stock is available when advertised, however if an item is unavailable we'll do our best to offer you an alternative option.

Will you be delivering larger/bulky items to rural areas?

Some carriers may not offer a door to door service in remote areas, however they will be able to deliver to a local collection point.

What does the Coming Soon, Toy Mania Badge mean?

Products with these badges are not yet available to purchase, they will be available to shop once the Toy Mania event begins.

What does the In-Store Only badge online mean?

Toy Mania is a highly anticipated event in BIG W's calendar. We always try to ensure that we have enough stock for everyone, therefore these items will only be available to purchase in store.

What does the Pre-order, Home Delivery Only badge online mean?

This badge means that the product is not yet physically available, but can be pre-ordered so that it will be shipped out to your address on the product release date.

Why are prices different online and in store?

Toy Mania starts exclusively online from 14 June 7am AEST, so the Toy Mania prices will not be available in stores until Thursday 16 June.

Why can't I Pick up from my local store?

The product you are wanting to buy may not be available at your local store. We suggest nominating another store nearby during the checkout process to see if they have stock.

Why can't I get my Pick up order Same Day?

Due to the high volume of orders during Toy Mania, we’re unable to guarantee our usual same day Pick up offer. However we are working to get these orders ready for you as soon as possible and will send you a text message/email as soon as it is ready to collect.

Is BIG W still doing the the Midnight openings in stores?

We won't be hosting any midnight store openings. To make the event accessible to everyone across Australia, we are are kicking off the event with a 2-day online only event from 7AM (AEST) from Tuesday 14 June, ahead of launching in stores on Thursday 16 June.

What are the store trading hours on launch day, 16 June?

All stores will be open on launch day and we encourgae you to check our website for your local store's opening hours at www.bigw.com.au/store-finder .

Will BIG W be limiting people in stores?

There will be no limit on the number of people in store, however our COVID Marshals will be monitoring COVID Safe Measures throughout our stores including ensuring customers and team are maintaing 1.5m Social Distancing.

How does BIG W plan to manage the queues in store during Toy Mania?

Queues will be managed by using easy-to-read floor decals to show the direction the queue will be moving, these decals also support and reinforce social distancing to our customers across our stores including 1.5m spacing. COVID Marshals are in store to assist in maintaining these COVID safe measures.