There is no time limit to complete your shop, however, if no product/s are added to your cart within 10-minute intervals, you may be placed back in the Waiting Room. Please note some items do sell out quickly and items are not held while in your cart.
Yes! Toy Mania is kicking off with with a 2-day online only sale starting 7AM (AEST) Tuesday on 15 June ahead of launching in all stores nationally from Thursday 17th June. The sale will run for 4 weeks through to 14th July. Please check here for your local store opening times.
The BIG W Toy Mania catalogue can be collected from your local BIG W or the majority of Woolworths store from the 7th of June. Don’t forget, it’s also possible to view on our website at www.bigw.com.au/bigw-catalogues.
We aim to process your order as soon as it is received, therefore, unfortunately, we cannot amend or add to an order once it has been placed. We suggest you place a second order for the item you forgot in your inital order.
"Online Only Big Toys" will start to leave BIG W's warehouse mid-November and delivery times will vary depending on your location. A notification with tracking details will be sent to you as soon as your item has been despatched. To shop Online Only Big Toys click here.
Toy Mania is a highly anticipated event in BIG W’s calendar. We always try to ensure that we have enough stock for everyone, however some popular items may sell out fast and no longer be available for purchase online. These items are only available to purchase from stores.
Due to the high volume of orders during Toy Mania, we’re unable to guarantee our usual same day Pick up offer. However we are working to get these orders ready for you as soon as possible and will send you a text message/email as soon as it is ready to collect.
We won't be hosting any midnight store openings. To make the sale accessible to everyone across Australia, we are are kicking off the sale with a 2-day online only event from 7AM (AEST) from Tuesday 15 June, ahead of launching in stores on Thursday 17 June.
Yes. The number of customers in store at any time will be kept at a safe capacity, if store capacity is reached a 1 in, 1 out rule will apply. Capacity limits will be managed by our designated in store COVID Marshals who are trained in COVID & Social Distancing measures to make your shopping experience safe and fun!
Queues will be managed by using easy-to-read floor decals to show the direction the queue will be moving. These decals also support and reinforce social distancing to our customers across our stores including 1.5m spacing. COVID Marshals are in store to assist in maintaining these COVID safe measures.