Toy Mania FAQs

Everything you need to know about the BIG W 2021 Toy Sale.

What are the dates for Toy Mania?

Toy Mania kicks off online only for 2 days from 7AM (AEST) on Tuesday 15th June, and in stores nationally from Thursday 17th June. The sale runs until 14th July.

Once I am on the main website, will there be a time limit to complete my shop?

There is no time limit to complete your shop, however, if no product/s are added to your cart within 10-minute intervals, you may be placed back in the Waiting Room. Please note some items do sell out quickly and items are not held while in your cart.  

Will there be an online only sale?

Yes! Toy Mania is kicking off with with a 2-day online only sale starting 7AM (AEST) Tuesday on 15 June ahead of launching in all stores nationally from Thursday 17th June. The sale will run for 4 weeks through to 14th July. Please check here for your local store opening times.

Will BIG W be printing a Toy Mania catalogue this year?

Yes, we are printing a bumper issue of the Toy Mania Catalogue this year! It can be collected from your local BIG W or majority of Woolworths stores from the 7th of June.

When can I collect a Toy Mania catalogue in store?

The BIG W Toy Mania catalogue can be collected from your local BIG W or the majority of Woolworths store from the 7th of June. Don’t forget, it’s also possible to view on our website at

Can I Lay-by online?

Yes. You can select Lay-by as an option within the cart. For further information about online Lay-by please click here.

I forgot to purchase an item in my online order. Can this be added and charged to me?

We aim to process your order as soon as it is received, therefore, unfortunately, we cannot amend or add to an order once it has been placed. We suggest you place a second order for the item you forgot in your inital order.

Will you be getting any more stock in of popular items?

We know some items will be popular this year, and we’ll do our best to restock when possible. It’s best to keep an eye on our website for any changes to stock availability.

Will you offer a rainchecks during Toy Mania?

There are no rainchecks during Toy Mania. BIG W makes every effort to ensure stock is available when advertised, however if an item is unavailable we'll do our best to offer you an alternative option.

When will my bulky "Big Toys" be delivered?

"Online Only Big Toys" will start to leave BIG W's warehouse mid-November and delivery times will vary depending on your location. A notification with tracking details will be sent to you as soon as your item has been despatched. To shop Online Only Big Toys click here.

Will you be delivering larger/bulky items to rural areas?

Yes, we will be delivering to all areas across Australia. Delivery charges may vary.

What does the Coming Soon, Toy Mania Badge mean?

Products with these badges are not yet available to purchase, they will be available to shop once Toy Mania begins.

What does the In-Store Only badge online mean?

Toy Mania is a highly anticipated event in BIG W’s calendar. We always try to ensure that we have enough stock for everyone, however some popular items may sell out fast and no longer be available for purchase online. These items are only available to purchase from stores.

What does the Pre-order, Home Delivery Only badge online mean?

This badge means that the product is not yet physically available, but can be pre-ordered so that it will be shipped out to your address on the product release date.

Why are prices different online and in store?

Toy Mania pre-sale starts exclusively online, and these prices will be available once the sale starts in stores from Thursday 17th June.

Why can't I Pick up from my local store?

The product you are wanting to buy may not be available at your local store. We suggest nominating another store near your during the checkout process to see if they have stock.

Why can't I get my Pick up order Same Day?

Due to the high volume of orders during Toy Mania, we’re unable to guarantee our usual same day Pick up offer. However we are working to get these orders ready for you as soon as possible and will send you a text message/email as soon as it is ready to collect.

Is BIG W still doing the the Midnight openings in stores?

We won't be hosting any midnight store openings. To make the sale accessible to everyone across Australia, we are are kicking off the sale with a 2-day online only event from 7AM (AEST) from Tuesday 15 June, ahead of launching in stores on Thursday 17 June.

What are the store trading hours on launch day, 17 June?

All stores will open for Toy Mania at 8am however closing times may vary from store to store. Check here for your local store opening hours.

Will BIG W be limiting people in stores?

Yes. The number of customers in store at any time will be kept at a safe capacity, if store capacity is reached a 1 in, 1 out rule will apply. Capacity limits will be managed by our designated in store COVID Marshals who are trained in COVID & Social Distancing measures to make your shopping experience safe and fun!

How does BIG W plan to manage the queues in store during Toy Mania?

Queues will be managed by using easy-to-read floor decals to show the direction the queue will be moving. These decals also support and reinforce social distancing to our customers across our stores including 1.5m spacing. COVID Marshals are in store to assist in maintaining these COVID safe measures.