How to Online Lay-by

Follow these simple steps to build your online Lay-by.

Online Lay-by step 1

Step 1

Online Lay-by step 2

Step 2

Online Lay-by step 3

Step 3

Online Lay-by step 4

Step 4

Frequently asked questions

Can I Lay-by online?

Yes. You can select Lay-by as an option within the cart when shopping online.

How does online Lay-by work?

To Lay-by items online, shop online as you usually would, and once you have everything you need, go to Checkout and select ‘Lay-by’.

Online lay-by is only available for products marked as available for Pick up. Items marked as online only or home delivery only are not available for lay-by.
Note, you will need to have a BIG W account to access this service which can be completed online.

What are the Lay-by product restrictions?

You can Lay-by all products except:

  • Those available for Home Delivery only (certain exclusions apply)
  • Items marked as Online Only
  • A perishable item (e.g. Green life or items marked with a ‘use by/best before’ date),
  • Garden and plant products,
  • Chemicals (e.g. chlorine),
  • Seasonal clearance or discontinued items,
  • Soiled and/or damaged items,
  • Pre-paid vouchers (such as iTunes Cards or recharge vouchers), or
  • A Product specified in BIG W promotional materials as being unavailable for lay-by.
What are the payment options for online Lay-by?

You can pay using credit card, debit card or PayPal.

Do I need a PayPal account for online Lay-by?

No. You can pay using credit card, debit card or PayPal.

How do I pay my online Lay-by, and can I pay it off early?

You can log into Your Account at any time to make a payment.  Online Lay-by payments can only be made online. You will also be sent a reminder email when payments are due.

What happens if I do not meet the required online Lay-by payments?

If you can't meet the required payments, please call us and we will attempt to accommodate your needs as best we can. Otherwise, we reserve the right to cancel your Lay-by and charge a $12.00 cancellation fee.

Can I remove an item/s from my online Lay-by order?

Unfortunately, once an online Lay-by order has been processed, items can’t be added or removed. If there is an item that you no longer want or need, you can follow our returns process once your order arrives.

When can I collect my online Lay-by?

Your order can be collected once you've paid the balance of your Lay-by. Photo identification is required when collecting your order from the Service desk. Please allow up to 24 hours from your final payment for your order to be ready for collection.

How do I select Pick up or Direct to boot for my online Lay-by?

When you pay your final installment of your online Lay-by, you will be given the option to either Pick up your order in store, or utilise our Direct to boot service where available.

Will I get Everyday Rewards points on my Lay-by?

Yes. You will earn 1 point per dollar spent on Lay-bys (excludes service and delivery fees).

Can I get a refund on my deposit if I cancel my Lay-by?

If you cancel, Lay-by payments are refunded. The $5 service fee is non-refundable and there is a $12 cancellation fee.

Do pensioners get a discount / reduced deposit? Will this be available online?

We are pleased to offer pensioners a reduced deposit of 5% (instead of 10%) and an additional two weeks to finalise their Lay-bys. We are not able to validate pensioner cards online so these pensioner offers are only available instore, upon presentation of your pensioner ID. All customers are required to pay a non-refundable $5 service fee.

How many Lay-by orders can I have?

You can have as many Lay-by orders as you need. Please note that there is a $5 service fee which applies to each new Lay-by order.

If the item I want is not available when In store or shopping online, can it still be added to my Lay-by?

You will need to create a new Lay-by order for any additional items that you want to purchase.