How to Online Lay-by

Yes. You can select Lay-by as an option within the cart when shopping online.

To Lay-by items online, shop online as you usually would, and once you have everything you need, go to Checkout and select ‘Lay-by’.

Online lay-by is only available for products marked as available for Pick up. Items marked as online only or home delivery only are not available for lay-by.
Note, you will need to have a BIG W account to access this service which can be completed online.

You can Lay-by all products except:

• Those available for Home Delivery only (certain exclusions apply)
• Items marked as Online Only
• A perishable item (e.g. Green life or items marked with a ‘use by/best before’ date),
• Garden and plant products,
• Chemicals (e.g. chlorine),
• Seasonal clearance or discontinued items,
• Soiled and/or damaged items,
• Pre-paid vouchers (such as iTunes Cards or recharge vouchers), or
• A Product specified in BIG W promotional materials as being unavailable for lay-by.
  

You can pay using credit card, debit card or PayPal.

No. You can pay using credit card, debit card or PayPal.

You can log into Your Account at any time to make a payment.  Online Lay-by payments can only be made online and can only be made once every hour. You will also be sent a reminder email when payments are due.

If you can't meet the required payments, please call us and we will attempt to accommodate your needs as best we can. Otherwise, we reserve the right to cancel your Lay-by and charge a $20 cancellation fee.

Unfortunately, once an online Lay-by order has been processed, items can’t be added or removed. If there is an item that you no longer want or need, you can follow our returns process once your order arrives.

Your order can be collected once you've paid the balance of your Lay-by. Photo identification is required when collecting your order from the Service desk. Please allow up to 24 hours from your final payment for your order to be ready for collection.

When you pay your final installment of your online Lay-by, you will be given the option to either Pick up your order in store, or utilise our Direct to boot service where available.

Yes. You will earn 1 point per dollar spent on Lay-bys (excludes service and delivery fees).

If you cancel, Lay-by payments are refunded. The $15 service fee is non-refundable and there is a $20 cancellation fee.

We are pleased to offer pensioners a reduced deposit of 5% (instead of 10%) and an additional two weeks to finalise their Lay-bys. We are not able to validate pensioner cards online so these pensioner offers are only available instore, upon presentation of your pensioner ID. All customers are required to pay a non-refundable $15 service fee.

You can have as many Lay-by orders as you need. Please note that there is a $15 service fee which applies to each new Lay-by order.

You will need to create a new Lay-by order for any additional items that you want to purchase.