Lay-by

Minimum Value – Lay-by is available on purchases of $50 or more. 

Exclusions – Lay-by is not available on clearance and discontinued products, prepaid cards and vouchers, chemicals (eg. chlorine), garden and plant products, perishable items and where specifically  stated in store and in promotional materials.*

Service Fee – A $5 non-refundable service fee will be charged for each new Lay-by. 

Deposit – A minimum deposit of 10%** is required for each new Lay-by. 

Term – Lay-by is available on a 10 week** term and must be paid in full and collected by the finalisation date printed on the receipt. 

Payments – Minimum fortnightly payments of $5 are required. Payments may be made at the Service Desk or manned registers in any BIG W store. The last payment must be made at the store where your Lay-by was set up. 

Cancellation – Lay-bys may be cancelled at any time during the term. Failure to make payments when they are due or collect Lay-bys by the due date will be treated as cancellation of the Lay-by by the customer.  In these instances, the customer will be entitled to a refund of the monies paid, less a termination fee of $12.  This is in addition to the $5 Lay-by service fee already paid. 

No Modification – Lay-by contents cannot be modified. 

Collection – The Lay-by must be paid in full before goods can be taken. 

Identification – Photo identification is required when changing contact details, requesting a replacement Lay-by receipt or cancelling or finalising a Lay-by. 

Privacy – BIG W respects customer privacy. Personal information may be used to administer the Lay-by. BIG W’s Privacy Policy is available at www.bigw.com.au/privacy or by contacting privacy@woolworths.com.au.

* Lay-by terms and conditions may be varied for specific events and promotions.
** Pensioners are entitled to a 5% deposit and 12 week term.

Frequently Asked Questions

Where can I create an in store Lay-by?

You can set up your Lay-by in most BIG W stores, excluding: Box Hill (VIC), QV Melbourne (VIC), Macarthur (QLD), Canberra Airport (ACT), Karrinyup (WA).

Do I have to pay a deposit for Lay-by in store?

An in store Lay-by requires a 10% deposit (5% for pensioners) and there is a non-refundable $5 service fee.

What is the minimum in store Lay-by payment?

To establish your Lay-by, a 10% deposit (5% for pensioners) and a $5 non refundable service fee is required. Payments are then to be made in instalments of at least $5 per fortnight.

Where can I make payments for my in store Lay-by?

Payments may be made at the Service Desk or manned registers in any BIG W store. The last payment must be made at the store where your Lay-by was set up. Payments cannot be made using ‘buy now, pay later’ services like Afterpay.

Can I pay for my in store Lay-by over the phone?

Unfortunately at this time we are unable to take Lay-by payments over the phone. 

Can I pay for my in store Lay-by at other stores?

Yes, you can pay for your Lay-by in any BIG W store, however your final payment must be made in the store it was created.

What happens if I do not meet the required Lay-by payments in store?

If you don't make the required payments, please call the store where you placed your Lay-by and we will attempt to accommodate your needs as best we can. Otherwise, we reserve the right to cancel your lay-by and charge a $12 cancellation fee.

What happens if I don't pay the Lay-by instalments or collect my lay-by by the due date?

It's your responsibility to make the regular Lay-by repayments and collect your purchases by the due date. Failure to make payments when they are due or collect Lay-bys by the due date will be treated as cancellation of the Lay-by.

If your Lay-by is cancelled, you will be entitled to a refund of the amount you have paid, less a termination fee of $12 (which is in addition to the $5 non refundable service fee).

Can I change or add to my in store Lay-by?

No, you can’t add or change items to an existing Lay-by order. You can amend contact details in store, provided you present photo identification.

When can I collect my in store Lay-by?

Your order can be collected once you've paid the balance of your Lay-by. Photo identification is required when collecting your order.

Can I cancel my in store Lay-by?

Yes, you can cancel your Lay-by any time during the term, and will be entitled to a refund of the amount you have paid, less a termination fee of $12 (which is in addition to the $5 non-refundable service fee). Cancellations must be made at the store where the Lay-by was set up. You will need to have photo identification with you to cancel a Lay-by. Refunds for lay-by payments will be made using the original payment method only.

Can I get a refund of my deposit if I cancel my Lay-by?

Yes, your 10% deposit is refundable, however the $5 service fee is non-refundable and a $12 cancellation fee applies.

How many Lay-by orders can I have?

There is no limit to the number of lay-bys you can create but you will be required to pay the non refundable $5 fee for each new Lay-by.

If the stock is not available in store when I come into store, can it still be added to my Lay-by?

Unfortunately you can’t add items to an existing Lay-by order, and would need to set up another lay-by order for additional items.

If my store closes, what will happen to my Lay-by?

We will endeavour to give you as much notice as possible and provide alternatives to help you finalise and collect your Lay-by order.

Will I collect Everyday Rewards points on my Lay-by?

Yes you can collect Everyday Rewards points on Lay-bys excluding Lay-by fees. However you cannot enjoy your Everyday Reward Dollars on Lay-bys

Do pensioners get a discount / reduced deposit?

We are pleased to offer pensioners a reduced deposit of 5% (instead of 10%) and an additional two weeks to finalise their Lay-bys. These pensioner offers are only available in store. All customers are required to pay a non refundable $5 service fee.