All our NSW stores are reopen, and rest assured, you will be able to collect your lay-by and shop safely, to get everything you need, across our entire store to help bring your big days back together again.
Click here to find out how we will make sure we continue to provide the greatest care to you and your family, our team and the broader community at all times.
At this stage, stores that are closed in these areas and cannot accept lay-by in-store payments in line with government guidance. We will make contact with you if this situation changes.
We are supporting phone payments via eGift Card (https://giftcards.woolworths.com.au/). Please contact the store that you made the lay-by with, and they will be happy to help. Sadly, we are unable to accept credit card payments over the phone.
Regrettably, you will also not be able to collect lay-bys early in these stores but rest assured we won’t cancel your lay-by, and we will keep it safe for you during these challenging times.
Let us take the stress out of your next purchase
With BIG W Lay-by you can secure the items you want and pay them off over time.
You can set up your Lay-by at your local store or online. We will store the products for you so you don’t have to worry about prying eyes discovering their next present or surprise.
Pay off your purchase over fortnightly payments.
To set up your Lay-by you will need to create an account with BIG W. For each Lay-by order you create you need to pay a one-off, non-refundable $5 service fee. Each Lay-by order has a minimum spend of $50. You will also need to pay 10% of the purchase price as a deposit. But don’t worry, if things change you can cancel your order at any time. A cancellation fee of $12 will apply.
Payments may be made at the Service Desk or manned registers in any BIG W store. The last payment must be made at the store where your Lay-by was set up. Payments cannot be made using ‘buy now, pay later’ services like Afterpay.
If you don't make the required payments, please call the store where you placed your Lay-by and we will attempt to accommodate your needs as best we can. Otherwise, we reserve the right to cancel your Lay-by and charge a $12 cancellation fee.
It's your responsibility to make the regular Lay-by repayments and collect your purchases by the due date. Failure to make payments when they are due or collect Lay-bys by the due date will be treated as cancellation of the Lay-by.
If your Lay-by is cancelled, you will be entitled to a refund of the amount you have paid, less a termination fee of $12 (which is in addition to the $5 non refundable service fee).
Yes, you can make Lay-by payments over the phone, alternatively, you would be able to move your Toy Mania Lay-by to another store in the event of a store closure. Please note that teams and the local community would be given at least three months
Yes, you can cancel your Lay-by any time during the term, and will be entitled to a refund of the amount you have paid, less a termination fee of $12 (which is in addition to the $5 non-refundable service fee). Cancellations must be made at the store where the Lay-by was set up. You will need to have photo identification with you to cancel a Lay-by. Refunds for Lay-by payments will be made using the original payment method only.
We are pleased to offer pensioners a reduced deposit of 5% (instead of 10%) and an additional two weeks to finalise their Lay-bys. We are not able to validate pensioner cards online so these pensioner offers are only available instore, upon presentation of your pensioner ID. All customers are required to pay a non-refundable $5 service fee.