Minimum Value – Lay-by is available on purchases of $50 or more.
Exclusions – Lay-by is not available on clearance and discontinued products, prepaid cards and vouchers, chemicals (eg. chlorine), garden and plant products, perishable items and where specifically stated in store and in promotional materials.*
Service Fee – A $5 non-refundable service fee will be charged for each new Lay-by.
Deposit – A minimum deposit of 10%** is required for each new Lay-by.
Term – Lay-by is available on a 10 week** term and must be paid in full and collected by the finalisation date printed on the receipt.
Payments – Minimum fortnightly payments of $5 are required. Payments may be made at the Service Desk or manned registers in any BIG W store. The last payment must be made at the store where your Lay-by was set up.
Cancellation – Lay-bys may be cancelled at any time during the term. Failure to make payments when they are due or collect Lay-bys by the due date will be treated as cancellation of the Lay-by by the customer. In these instances, the customer will be entitled to a refund of the monies paid, less a termination fee of $12. This is in addition to the $5 Lay-by service fee already paid.
No Modification – Lay-by contents cannot be modified.
Collection – The Lay-by must be paid in full before goods can be taken.
Identification – Photo identification is required when changing contact details, requesting a replacement Lay-by receipt or cancelling or finalising a Lay-by.
* Lay-by terms and conditions may be varied for specific events and promotions.
** Pensioners are entitled to a 5% deposit and 12 week term.