Afterpay

Afterpay

Shop now. Enjoy now. Pay later.

To make shopping easier, BIG W offers the Afterpay payment option that allows you to ‘Shop Now, Enjoy Now, Pay Later, Interest Free’.

Afterpay offers interest free payment plans for your online purchases at bigw.com and in store. You buy what you want today and pay it off in four equal, interest free fortnightly instalments.

Afterpay

How to pay with Afterpay - ONLINE

Spend from $50 up to a maximum of $1,200 in a single transaction on items marked with the Afterpay logo and then:

Select Afterpay as your payment method

Select Afterpay as your payment method
Use your existing payment card

Complete your checkout in seconds

Complete your checkout in seconds
No long forms, and receive instant approval online

Pay over 4 equal payments

Pay over 4 equal payments
Pay fortnightly, enjoy your purchase straight away!

Afterpay

How to pay with Afterpay - IN STORE

The Afterpay Card is a virtual, contactless Mastercard used with Apple Pay or GPay. This is available at all registers that accept card payments.

Please follow the instructions below BEFORE you go to the register to pay for your items.

Afterpay Loyal Customer

Choose your items.

Afterpay Mobile

App it. Open the Afterpay App on your phone and activate your Afterpay Card.

Tap It Afterpay

Tap it. Tap your phone on the card reader to pay.

Own It Afterpay

Own it. Take home your items.

What do you need?

  1. To be over 18 years of age
  2. Have a valid and verifiable email address and mobile number
  3. Use an Australian credit or debit card to make the purchase
  4. Have the Afterpay App downloaded on to your phone
  5. Have your Afterpay Card set up and added to Apple Pay or GPay

Other important information:

  • Afterpay is now available for BIG W purchases online at bigw.com and in all stores
  • Afterpay is not available on gift cards, selected Apple products, top-up cards and waitlisted merchandise.
  • Afterpay is not available on Lay-by purchases
  • The funds required for your first payment to Afterpay must be available on your nominated card at the time of checkout
  • If you wish to return your Afterpay purchase, BIG W’s normal returns policy applies. Please note that Returns Cards are not available with Afterpay refunds.
  • If a payment is due from you, but not received by Afterpay in accordance with the payment schedule, a late payment fee will be charged
  • You can collect Everyday Rewards points for every $1 you spend with Afterpay purchases In store and Online. However you will not be able to enjoy your Everyday Rewards points when paying with Afterpay.

To see Afterpay’s complete terms, visit http://www.afterpay.com.au/terms

Frequently Asked Questions

How do in-store purchases work with the Afterpay Card?

Ensure that you have set up your Afterpay Card, and followed the prompts to add it to your Apple Wallet or Google Wallet. At the register, launch the Afterpay app and tap the ‘Card’ tab to see the amount you have available to spend. 

Tap the ‘Pay with Afterpay Card’ button to activate the Afterpay Card and launch it in your digital wallet. Hold your device on the card reader at the register. You’ll see a confirmation of your purchase in the app. Take your items home immediately and pay your purchase total over four instalments.

Who can purchase in-store using the Afterpay Card?

The Afterpay Card is available to people 18 years or older who have an Australian billing address, phone number & email. For more info on eligibility click here.

Can I return online purchases made with Afterpay in Store?

The Afterpay Card can be used to accept a refund for an online purchase funded by Afterpay. Online returns in-store can also be processed using the existing In-Store system.

What is Afterpay?

Afterpay is a payment option available for orders of BIG W products at bigw.com and in all BIG W stores. Afterpay allows customers residing in Australia to purchase now and pay for their order over four equal instalments, interest free.

Why does BIG W offer this payment option?

Afterpay is an additional payment option, allowing you to order and receive items straight away, without having to wait until you can pay in full for the order. Using Afterpay means you can pay your order off over four instalments, plus you can secure items before they sell out.

Who can use Afterpay?

The Afterpay Card is available to people 18 years or older who have a Australian billing address, phone number & email. For more info on eligibility click here.

What will Afterpay cost me?

You will not pay anything extra when you choose to use Afterpay as your payment option, You will pay your instalments directly to Afterpay in accordance with the payment schedule Afterpay will send to you via email. If a payment is due but not received by Afterpay in accordance with their payment schedule, late payment fees will apply (see the Afterpay website here for more details). In addition, because an Afterpay account is linked to your credit or debit card, standard card fees and charges may be applicable. You should refer to your card issuer's terms and conditions for full details of these.

What BIG W products can be paid for using Afterpay as the payment method?

Afterpay can be used to pay for most BIG W products online at bigw.com and in all BIG W stores, with the exception of the following:

  • Gift cards and top-up cards
  • Apple products
  • Back-orders, pre-order and waitlisted merchandise
  • Layby purchases
Is there a minimum spend for Afterpay?

Yes, the minimum order value (including delivery) for Afterpay is AUD$50

Is there a maximum spend for Afterpay?

Yes, the maximum order value (including delivery) for Afterpay is AUD$1,200

How are the Afterpay instalments calculated?

The Afterpay instalments quoted on a product represent 1/4 (25%) of that product's current price excluding any delivery charges that may be applicable.

If you have ordered online, delivery costs will be added into the quoted instalment rate payable when you have selected your preferred delivery method at checkout, and have selected Afterpay as your preferred payment option.

Where can I find out more about Afterpay?

The Afterpay website provides a very comprehensive list of FAQs at: www.afterpay.com.au/faqs. If you still can't find out what you need here, contact Afterpay directly by emailing info@afterpay.com.au or calling 1300 100 729.

Do I need to register with Afterpay prior to making my first Afterpay purchase with BIG W?

For online shopping: No, you simply need to choose Afterpay as your payment method at checkout.

For In store shopping (from 23/03/21): Yes, you’ll need to download the Afterpay app and create an account to generate a barcode before you can purchase In store.

  1. Choose your items.
  2. App it. Open the Afterpay App on your phone and activate your Afterpay Card.
  3. Tap it. Tap your phone on the card reader to pay.
  4. Own it. Take home your items.

Afterpay is available at all assisted registers, and selected self-checkout registers.

Will I need to fill out a credit application form to use Afterpay?

No, because your Afterpay account will be linked to your nominated credit or debit card that has already been approved via your chosen credit/banking provider.

How do I select to pay using Afterpay?

For online purchases: Simply choose Afterpay as your payment option at the checkout

For customers using Afterpay for the first time, you will need to provide payment details as usual to complete your purchase. However, once your first Afterpay order is approved by Afterpay and you activate your account by choosing a password, your Afterpay account will be created and you will be able to make more purchases using Afterpay by simply entering your Afterpay log in details upon checkout. Afterpay is available at all assisted registers, and selected self-checkout registers.

How long does it take for payment via Afterpay to be approved?

Assuming you meet all of the necessary criteria (noted below) and you don't already have too many outstanding Afterpay orders, the approval process is instant.

Will I always be approved by Afterpay?

No, you may be declined if you have too many outstanding orders with Afterpay or in accordance with Afterpay’s terms and conditions. You will need to make some payments towards some of your previous Afterpay purchases (by logging into your Afterpay account and selecting "Pay Now") before trying to make another purchase using Afterpay. If you do not believe this to be the reason for being declined, or you make payments to Afterpay and are still declined, you will need to contact Afterpay directly by sending an email to info@afterpay.com.au or by calling 1300 100 729.

When will my BIG W order (paid for using Afterpay) be sent to me?

When you pay for your BIG W online order using Afterpay, your order will be released for processing and dispatch as per any other order paid for in full at the time of order (eg. by credit card) and you can expect to receive your BIG W parcel according to your chosen delivery option timeframes.

Can I split a purchase to pay some by Afterpay and the rest by some other means? (eg. credit card)

Afterpay payments can be split with gift card and/or rewards payments if the gift card and/or rewards payment is selected first. However, Afterpay payments cannot be split with other forms of payment (e.g. credit cards, Paypal, Zip, etc).

Who should I contact if I have any questions about my Afterpay account?

You can first review Afterpay's own "Help Centre" on their website at https://help.afterpay.com/hc/en-au/categories/360001002192-HELP-CENTRE. If you require further assistance about your Afterpay account you can contact Afterpay directly by sending an email to info@afterpay.com.au or by calling 1300 100 729.

How can I view my Afterpay payment schedule?

The payment relationship is between you and Afterpay, and at any time you can log into your Afterpay account to see your payment schedule and make a payment before the due date if you wish. Otherwise Afterpay will automatically deduct the instalments from your credit or debit card every fortnight.

How will I know when I need to pay my further three instalments?

Upon placing an order with BIG W using Afterpay as your payment method, you will be sent an email from Afterpay showing your payment schedule.

Can I cancel or change an order paid for using Afterpay?

BIG W is unable to access your order once it has been placed. To ensure efficient processing, your order is closed as soon as it is processed. However, once you have received your Afterpay item, you can return it to BIG W in accordance with BIG W’s 90 Day Change of Mind Returns Policy. Just visit your nearest BIG W store or return the item via post using the returns form. For returns of items purchased using Afterpay, the returned item may create an adjusted Afterpay payment schedule if the refund is made to your Afterpay account. Afterpay will communicate these payment changes to you via email and any refund due will be made to you directly by Afterpay.

Can I return items paid for using Afterpay?

Yes. If a product is not right and you require a refund then the item can be returned to BIG W in accordance with BIG W’s Returns Policy. In this case, refunds will be issued shortly after BIG W processes your returned item/s. The returned item/s may create an adjusted Afterpay payment schedule (to remaining payments) if the refund is made to your Afterpay account. Afterpay will communicate these payment changes to you via email. Please note that Returns Cards are not available with Afterpay refunds.

Can I exchange items from an order originally paid for using Afterpay?

Yes, you can exchange an item(s) for replacement items(s). In this case, your Afterpay payment schedule associated with the item(s) exchanged will not change.

What happens when I return an item originally paid for using Afterpay to BIG W via post?

When we receive your goods, BIG W will advise Afterpay of the return and refund. The returned item/s will create an adjusted Afterpay payment schedule (to remaining payments. Afterpay will communicate these payment changes to you via email.

Can I return an item to BIG W which I paid for using Afterpay?

Yes, you can return your Afterpay item to BIG W in accordance with BIG W’s Returns Policy. Just visit your nearest BIG W store or return the item via post using the returns form.

For returns of items purchased using Afterpay, the returned item will create an adjusted Afterpay payment schedule. Afterpay will communicate these payment changes to you via email and any refund due will be made to you directly by Afterpay. Please note that Returns Cards are not available with Afterpay refunds.

Can I exchange an item which I paid for using Afterpay?

Yes. You can exchange an item for replacement items by visiting any BIG W store. In this case, your Afterpay payment schedule associated with the item(s) exchanged will not change.

What happens when I return my Afterpay item to BIG W in a BIG W store?

If you would like a refund of the purchase price, BIG W will advise Afterpay of the return and request Afterpay to refund your account. The returned item/s will create an adjusted Afterpay payment schedule that will affect any remaining payments. Afterpay will communicate these payment changes to you via email.

If you wish to exchange your Afterpay item, BIG W can provide an exchange for other items up to the same value. Please note that Returns Cards are not available with Afterpay refunds.

Can I collect Everyday Rewards points with my Afterpay Transactions?

Yes you can collect Everyday Rewards points for your Afterpay purchases In store and Online. Earn 1 Everyday Rewards point for every $1 you spend In store and online at BIG W. You will not earn Points on gift cards (including iTunes), BIG W Photos, BIG W Ebay, travel cards and tickets, or mobile recharge. Rewards card must be added to your account prior to completing your order.

For More information on Reward Points, please click here

Can I enjoy my Everyday Rewards points in Afterpay transactions?

No, you cannot enjoy Everyday Rewards Point for Afterpay purchases made In store or Online.

Can I still pay with the Afterpay barcode in store?

Yes, you can pay with Afterpay barcode up until the 20th April, 2021.