Spartan Sports - Seller Information

About Us - Spartan Sports

Spartan Sports has been a prolific manufacturer and supplier of quality sporting equipment to the international market for more than 60 years. Spartan is now one of the most recognised names in world cricket, with international players such as Michael Clarke, Mitchell Johnson, MS Dhoni and Chris Gayle choosing to use its products.

Spartan offers an extensive range of products to get Australians active from the backyard to the beach and the test arena. Whatever your age and chosen sport, we provide quality products for netball, rugby league, rugby union, cricket, soccer, basketball, volleyball, touch footy as well as fitness, yoga and crossfit equipment.

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Delivery Information

Spartan believes that quality products deserve a quality, reliable delivery service. We’ve partnered with Direct Freight and TNT to ensure your products arrive as quickly and at the best rate possible.

We generally dispatch our goods within 48-72 hours of your order. Tracking details for all shipments is always provided.

Delivery Time Frames

Delivery time frames are not guaranteed and are rough estimations given to us by our allocated couriers. Delivery is only available from Monday to Friday, 9:00am - 5:00pm. Please do not allocate hours as the courier company cannot deliver within allocated time frames. The estimated delivery times are in business days (Monday through Friday) excluding Public holidays.

Our delivery times can vary based on your location. Please see below as a guide.

Destination State Estimated Delivery Time – Home Delivery
Queensland Metro Areas 1–3 business days
Queensland Regional Areas 3–5 business days
New South Wales Metro Areas 1–3 business days
New South Wales Regional Areas 1–5 business days
ACT 1–3 business days
Victoria Metro Areas 1–3 business days
Victoria Regional Areas 3–5 business days
South Australia Metro Areas 3–5 business days
South Australia Regional Areas 5–7 business days
Tasmania Metro Areas 3–5 business days
Tasmania Regional Areas 5–7 business days
Northern Territory Metro Areas 5–7 business days
Northern Territory Regional Areas 7–10 business days
Western Australia Metro Areas 5–7 business days
Western Australia Regional Areas 7–10 business days

Spartan will happily assist you with delivery enquiries. If you have not received your product 3 days after the above estimates, contact us on 1300 785 605.

Late Deliveries

We or our carriers will always try to arrive on time, but will not be held responsible for late arrival due to unforeseen circumstances.

Refund or Replacement

Refund or replacement may only take place once an item is declared 'lost in transit'. In accordance with our courier's guidelines, items will be only be declared as 'lost in transit' if the item cannot be located 25 working days after dispatch. If products are damaged from transit, we apologize for this and will require you to email through to our Customer Service team with your order number, full name, address and photographs of the damage. Our Customer Service team will assess and assist with repairs/parts replacement, and if the damages are not easily fixable, a replacement will be considered.

Front Entrance Delivery

Deliveries are strictly door–to–door services, the courier will deliver to your front door location or to an accessible ground–floor entrance. Couriers are not obligated to enter any premises or homes and will enter at their discretion.

Non Ground Floor Deliveries and Steps

Due to Australian Occupational Health and Safety regulations deliveries above or below ground floor are at the carrier's discretion and are not guaranteed. This includes (but not limited to) steps that are immediately outside the premises, which are required to climb in order to gain access to the property.

No–one Home

If when the carrier arrives with your goods after pre–arrangement without an Authority to Leave Unattended and there is no–one present to receive them, they will be returned to the carrier's depot, or to the supplier. In this case you will be liable for charges for re–delivery. If the order is subsequently cancelled, you will be liable for all carriage charges and a 15% restocking fee also.

Short Deliveries and Damage to Packaging

You are responsible for counting the amount of cartons you receive and ensuring that this amount matches the amount on the carrier's delivery note. If this amount does not exactly match what you have received, you must note the number of cartons on the carrier's delivery note. Damage to packaging must be stated on the delivery note next to your signature. You must cross out "delivered in good condition" from the carrier's delivery note (if applicable). If the item has been damaged we will require you to email us at, with a description of the damage and photos attached so we can organize a remedy for the damage. Short deliveries and damage to packaging must be reported to Spartan Sports within 2 working days of signing. Neither Spartan Sports nor the delivering carrier can be held responsible for short deliveries, damages to packaging and/or items if you do not note them on your delivery note. This does not affect your statutory rights in the event of the goods being faulty.


If, for any reason, we cannot immediately supply you with a product you have ordered, we will let you know over phone or email and provide you with options to amend, exchange, or cancel & refund.

Warranty Information

Warranty Conditions

  • All warranties provided are conditional upon family domestic use of the product (note the special cricket bat warranty details below)
  • All warranties apply to the original purchaser from where the purchase was made from official Spartan distributors only; they are strictly not transferable.
  • All warranties commence on the date of purchase
  • Any modifications made to the product will void the warranty.
  • Only fittings and accessories provided by Spartan should be used with Spartan products or your warranty may be invalidated.
  • Liability is limited to the faulty part, which will be repaired or replaced at our discretion.
  • The Warranty only applies to purchases made in Australia, and the item must be kept in Australia.
  • The Warranty will be void if the product fault arises from abuse, incorrect installation, inappropriate usage, weather related damage or Acts of god.
  • Having the product assembled by a professional assembler will not extend the warranty term.

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Cricket Bat Warranty

A Cricket bat warranty is a goodwill gesture offered to repair or replace a bat that has suffered damage believed not to be the fault of the Customer.

Bats will deteriorate even without use due to natural drying out in the willow. Warranty claims are assessed on a case-by-case basis and the course of action depends on the circumstances. A course of action may include repair, replacement or having the service performed again.

Spartan offers a 12 month Warranty on Spartan Senior English Willow Bats, Junior English Willow Bats & Kashmir Willow cricket bats. Replacement bats will have a maximum of 6 months warranty (from the time of replacement) except where the original bat is less than six months old.

A Bat will not be replaced due to handle break, edge or surface cracking but may be repaired under Warranty in the first season of use only.

Warranty claims on Bats over 12 months old, from date of purchase, will be considered entirely at the manufacturer's discretion. There is no definite time that a Cricket Bat will last. The bat will deteriorate with use on the field and against bowling machine balls. It is recommended that you do not use a new SPARTAN bat against a bowling machine. Care for and maintain your bat to extend its life.

Please retain proof of purchase.

Guide to Warranty conditions for free repair or replacement of bats

Free repair or replacement will not be offered under any of the following conditions:

  • Damage caused by dampness and swelling of toe
  • Damage on edge and toe cracks caused by inaccurate play
  • Heat damage
  • Damage due to over-oiling
  • Damage due to insufficient preparation

Principal Causes of Damage

  • Inaccurate Play
  • Unprotected Bat
  • Cheap hard balls
  • Dampness in toe/blade
  • Severe edging
  • Yorkers Hitting toe

There is definitely no warranty on products with:

  • Moisture damage
  • Bat damage that occurs due to a lack of preparation (knocking-in) or
  • Damage that occurs because of improper use

Bats must also be either extra-tecd or oiled correctly for a valid warranty. Labels/stickers are also to be kept on your bat or warranty may be voided. Bats with broken handles, cracks and other minor problems that occur within the time of our warranty will be sent to our bat maker for repair.

Process of Repair

It takes an average of 14 working days to assess and/or repair the problem.
When claiming a warranty, proof of purchase needs to be provided to by the customer. Proof of purchase is either a receipt (which is provided by the retailer with every purchase) or a valid bank statement.

Please remember:
Cricket bats are made from a natural material that has the incredibly hard task of hitting a solid object repeatedly. A small amount of cracking is normal and has no impact on the performance of the bat. Small cracks can usually be sanded out and have been appearing on cricket bats for centuries. Cracking is not a sign of a faulty bat, but an indication your bat requires further knocking in.

A cricket bat is NOT going to look new forever and cracks will appear on the willow.

The lifespan of a bat depends on how much it is used and how well it is taken care of. You should keep your bat out of excessively warm conditions and wet weather. A toe guard/shoe goo should be fitted for extra protection against toe damage.

Returns and Refunds

We are dedicated to your satisfaction. In the unlikely event that the goods are not of a satisfactory quality, are damaged or defective, or you wish to return goods for any reason within the terms of this contract, you need to follow the Returns Policy. Our standard Returns Policy applies to all purchases from the Big W Marketplace, all claims must be made within 14 days of purchase or within a reasonable time of awareness of defect and must be accompanied by proof of purchase. Please therefore retain the proof of purchase emailed to you from the Big W Marketplace as this is your proof of purchase to raise any claims. Spartan may reject claims which are not made within a reasonable time and/or where there is no proof of purchase. Please contact our customer service team should you notice any issues or defects with your product. Our team will deal with each case based on its merits and depending on the circumstances will either offer to refund or exchange a product provided if it is in a fully re‐saleable condition.

Change of Mind

We offer 14–day Change of Mind returns if you change your mind or are simply unsatisfied with our products. Spartan will offer you a refund less 15% restocking fee, using your original payment method provided that:

  • You notify us of your intentions to return within 14 days of purchase
  • You have clear proof of purchase
  • The product and packaging is in original condition, unopened and is in re–saleable condition.
  • You accept that a 15% restocking fee will be charged for the return, which will be deducted from the refund amount and;
  • Freight paid will not be refundable, and further freight will be charged if we organise the return with our couriers.

Spartan Cricket Bat Refund/Exchange Policy and Process

If for any reason you are dissatisfied with your Spartan Cricket Bat purchase from Big W Marketplace, we will assist you with an exchange or refund.

Items must be returned within 14 days of original dispatch date in a resalable condition (unwashed, unworn with the packaging & tags still attached). Please allow 14 days from the day you return your product for your account to be credited or your exchange product to be despatched.

If you would like to return your purchase for a refund or size exchange, please contact us via email at or call via 1300 785 605. You will be provided with a Returns Authority number and further details will be emailed to you in relation to sending your product back.

Faulty Items

Grade 4 & 5 Senior English Willow Bats, Junior English Willow Bats & Kashmir Willow Bats

Please contact us via email at or call via 1300 785 605. Where possible, these claims will be replaced and if a replacement bat is not available a refund will be offered.

Claims for Senior Bats Grade 3 and above:

  1. A photo of damage to bat, along with a description of damage, style code of bat and purchase date is to be submitted to for assessment. Email subject line must show BAT ASSESSMENT CLAIM to assist.
  2. Bat will be assessed and outcome advised on reply email.
    • If bat is assessed repairable a BAT number is generated and bat is sent to Spartan for repair and return within 3 weeks.
    • If bat is assessed unrepairable customer will be advised to destroy bat and a refund or store credit will be issued or replacement bat sent to customer. The above RA process applies for this outcome.
  3. Repairable bat is to be sent to:
    ATTN: Bat Repairs
    Suite E, 30 Suakin Dr
    Mosman NSW 2088
  4. If repair requires follow up please quote BAT number for assistance.
  5. Bat will be sent back to the customer when complete.
  6. There is a 6 month warranty on any repaired bat.

Wrong Size

No redelivery fee is charged for exchanging a size within the 14 day change of mind period.

About the BIG W Third Party Sellers

At BIG W, we are working with a community of carefully-selected Third Party sellers to offer you a wider range of fantastic products, all in one place.

Over time, we will be adding new third party sellers to bring you lots more great brands, and thousands more additional choices.

How does it work

  • When you purchase an item from one of our third party sellers, you’ll never leave the BIG W website - the same secure checkout process and a single payment is available.
  • BIG W does not share your credit card or other financial information with any of our third party sellers.
  • The third party seller will manage and support your order, including shipping and handling, exchanges and returns.
  • Tracking information, where available, can be accessed through your ‘My Account’ page at