Laser - Seller Information


About Us - Laser

In 1987 LASER started out in a Surry Hills garage, importing and selling 5.25” floppy disks and storage cases. Today, we’re one of Australia’s fastest growing and most trusted consumer IT and consumer electronics solutions providers. Specialising in bespoke solutions, our product range now spans more than 13 categories and 500+ products.

The LASER difference

Our customer support team is on hand to streamline the process and offer expert advice around the clock. Always at the forefront of digital innovation, we respond quickly to changing consumer demands and retail trends. With global partnerships and manufacturing facilities in Hong Kong and China, we’re your eyes and ears on tomorrow’s technology.

Contact Us

Delivery Information

Shipping costs are influenced by the size and weight of the product and destination. Exact shipping and handling costs are calculated in the shopping cart and will be added to the order total before checkout.

Delivery Time Frames

We will endeavor to send out orders within 48 hours, you will be contacted within a reasonable amount of time if a product is out of stock. All orders from our website will be delivered by courier. We cannot guarantee a date or time due to the high volume of deliveries nor are we able to call prior to delivery.

Our delivery times can vary based on your location. Please see below as a guide.

Destination State Estimated Delivery Time – Home Delivery
Queensland 4–8 business days
New South Wales Regional Areas 3–6 business days
Sydney 1–5 business days
Victoria Regional Areas 3–6 business days
Melbourne 1–5 business days
Australian Capital Territory 4–7 business days
South Australia 3–7 business days
Tasmania 5–10 business days
Northern Territory 7–14 business days
Western Australia 7–14 business days

Laser will happily assist you with delivery enquiries. If you have not received your product 3 days after the above estimates, contact us on:

Email: support@laserco.com.au

Phone: (02) 9870 3388

Fax: (02) 9889 8898

Damaged Goods

Please ensure you open your parcel and check all items are included and are undamaged. If goods are damaged in transit, you must contact us within 48 hours of receiving your goods by email. Claims for missing or damaged items cannot be accepted after 48 hours of receiving your goods. Laser Corporation takes great care when packaging your order and rarely have our packages been damaged in transit. Items purchased from Laser Corporation online are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon pick up by the courier.

Availability

If, for any reason, we cannot immediately supply you with a product you have ordered, we will let you know over phone or email and provide you with options to amend, exchange, or cancel & refund.

 

Warranty

With the exception of service items or refurbished stock, a standard 12 month warranty applies to all new products from the date of purchase. Products offered on sale are not returnable unless faulty. This type of sale is considered final. All refunds are made the same way as the original payment method was made. If goods are found to be faulty, as a result of manufacturing defect, you must contact us within 7 days of delivery by completing the online RMA request. www.laserco.net/support/warranty

Laser Corporation reserves the right to assess the condition of returned goods prior to offering a repair, exchange or refund. Freight costs for returned products to Laser Corporation will be the customer’s responsibility. Your product will be assessed upon arrival. If deemed a manufacturer fault, the product will be repaired or replaced. If the returned product is not deemed a manufacturer fault, a no fault found fee may apply. Laser Corporation cannot be held responsible for any product lost or damaged in transit.

Except to the extent the law provides that liability is not able to be excluded, Laser Corporation shall not be under any liability to the Customer in respect of any loss or damage (including consequential or indirect loss or damage or loss of profits) however caused, which may be suffered or incurred or which may arise directly or indirectly in respect of the Products, any services supplied by Laser Corporation or the failure of Laser Corporation to comply with these terms and conditions.

Warranties and Returns

Returns

Any Product which is dead on arrival (DOA) or which is not in accordance with the Customer's order may be returned to Laser Corporation. The Customer may otherwise return Products to Laser Corporation and obtain a replacement unit or a credit: except for specially purchased products, products specifically tailored for the Customer´s requirements, IT consumables or certain computer hardware items, which may not be returned provided that he / she does so within 14 days of delivery and a return authorisation is obtained from Laser Corporation ; provided that the Products are in their original packaging, of a current make and model, and otherwise as new and in a saleable condition; at the Customer´s own expense, or to the Customer´s account; on the basis that risk in the Products remains with the Customer until the Products are received by Laser Corporation, and that a restocking or return fee may be charged in the event of an erroneous lodgement made by the customer

Returns Address

Laser Corporation
Unit 1, 6-8 Byfield St,
North Ryde
NSW 2113

About the BIG W Third Party Sellers

At BIG W, we are working with a community of carefully-selected Third Party sellers to offer you a wider range of fantastic products, all in one place.

Over time, we will be adding new third party sellers to bring you lots more great brands, and thousands more additional choices.

How does it work

  • When you purchase an item from one of our third party sellers, you’ll never leave the BIG W website - the same secure checkout process and a single payment is available.
  • BIG W does not share your credit card or other financial information with any of our third party sellers.
  • The third party seller will manage and support your order, including shipping and handling, exchanges and returns.
  • Tracking information, where available, can be accessed through your ‘My Account’ page at bigw.com.au