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About Us – InterHampers

Interhampers Australia is proud to celebrate over 30 years of 'Gift Giving Made Easy'. Established in 1988, Interhampers Australia is firmly recognised as the largest gift hamper manufacturer in Australia. Quality, Value and Service are the cornerstone of every aspect of our operation which ensures customer satisfaction.

Contact Us

Email: orders@interhampers.com.au

Phone: 1300 888 371

Delivery Information

DELIVERY ADDRESS AND DETAILS

It is the customer’s (sender) responsibility to ensure that all delivery addresses and details provided to Interhampers are correct. A street address is required. Our carriers do not deliver to Post Office boxes. A business address is recommended, as all hampers must be signed for. Should Interhampers incur any additional delivery costs as a result of any inaccurate delivery information provided by the customer, these additional costs will be passed on to the customer. Unless advised to do so, our carriers will not leave hampers at an unattended address. Please note: Interhampers Australia takes no responsibility if damage of any description occurs with a hamper left at an address on your instruction. A card will be left to advise the recipient of attempted delivery; it is then the responsibility of the recipient to arrange re-delivery. Contact phone numbers are given to our contract carriers in the event of unexpected circumstances which could delay your delivery. Our carriers are not able to call prior to every delivery. Any re-delivery charges will be passed on to the customer. PLEASE NOTE: Re-delivery charges of $20.00 per item will apply.

INTERNATIONAL DELIVERY

Interhampers Australia delivers to all destinations within Australia. Unfortunately, we are unable to deliver to international destinations.

DELIVERY DATE

We will attempt to deliver as close as possible to your requested delivery date. Interhampers use external carriers and make every possible effort to deliver an order by the date requested. However, there may be unforeseen circumstances or events beyond our control.

DELIVERY TIMES

Delivering to certain areas, combined with the seasonal demand on courier and transport companies, at the time of ordering allowance should be made for delivery times as follows:

  • Victoria Metro 1-3 working days
  • Victoria Country 1-5 working days
  • NSW, ACT & SA Metro & Country 2-5 working days
  • QLD, TAS & WA Metro 4-8 working days
  • QLD, NT, TAS & WA Country 6-10 working days

Please note that these times may change during peak seasons without further notice. As a guide only, our carriers deliver between 9am and 5pm Monday to Friday only. Our carriers do not deliver Saturday, Sunday or Public Holidays. Deliveries to street addresses only, Carriers do not deliver to Post Office Boxes, RMB’s or Parcel Boxes.

DESPATCH NOTIFICATION

Interhampers has arranged with some of our carriers to provide automatic notification of despatch of your hampers. This is sent to you via the email address that you (the customer) provide at time of order. This notification gives you the consignment note details which can be tracked online for your convenience.

LATE DELIVERY

It is the responsibility of the customer to inform Interhampers if an order does not arrive by the due date. We will lodge inquiries with the carrier and ensure delivery occurs as soon as possible.

AGE AND IDENTIFICATION

As some of our hampers may contain alcohol; persons under the age of 18 are not permitted to purchase or receive any hamper containing alcohol products. Proof of identification may be requested.

WARNING

Under the Liquor Control Reform Act 1998 it is an offence:

  • To supply alcohol to a person under the age of 18 years (Penalty exceeds $17,000)
  • For a person under the age of 18 years to purchase or receive liquor. (Penalty exceeds $700)

PROOF OF DELIVERY

Interhampers and its appointed carriers may request the signing of a document as proof of a delivery of an order. It is the responsibility of the customer to nominate a designated contact person to receive the delivered order from Interhampers, who may or may not be required to sign for the receipt of the hampers.

Warranties and Returns

REPLACEMENT/REFUND

Interhampers Australia do not supply refunds for incorrect choices, not reading terms and conditions, unavoidable courier delay, damage in transit and faulty or damaged product except at the discretion of Management. This will be assessed on a case by case situation once the faulty or damaged hamper has been returned to Interhampers. Delivery charges are non-refundable. Refunds may incur refund / administration fees.

DAMAGED ITEMS

All items in Interhampers gifts are packed with due care to avoid damage, breakage or spoilage and are despatched from Interhampers in excellent condition. Interhampers does not accept responsibility for damage caused to a hamper once it has left our premises. However, in the event of a product that is damaged, broken or spoiled in transit to the customer, the customer should notify Interhampers upon receipt of the affected gift. The damaged hamper or item must be returned to Interhampers and we will reimburse, at the discretion of Management, all reasonable postal or handling costs incurred, Interhampers will replace free of charge the affected item or hamper as is the case.
Please note: do not accept a hamper that is obviously damaged from any of our carriers.
Please have the carrier advise and return the item to Interhampers immediately.
Products can only be returned to:
Interhampers Australia
1667 Centre Road
Springvale, VIC, 3171

Email: admin@interhampers.com.au

Phone: 03 8558 7180

About BIG W Third Party Sellers

At BIG W, we are working with a community of carefully-selected third party sellers to offer you a wider range of fantastic products, all in one place. Products from BIG W Third Party Sellers are sourced directly from their distributors and delivered straight to customers doors.

Over time, we will be adding new third party sellers to bring you lots more great brands, and thousands more additional choices.

HOW DOES IT WORK

  • When you purchase an item from one of our third party sellers, you’ll never leave the BIG W website - the same secure checkout process and a single payment is available.
  • BIG W does not share your credit card or other financial information with any of our third party sellers.
  • Your order will be dispatched directly from the Third Party Seller.
  • The third party seller will manage and support your order, including shipping and handling, exchanges and returns.
  • Tracking information, where available, can be accessed through your ‘My Account’ page at bigw.com.au.