Minor faults: If a product has a minor fault, for example because a repairable component is not working as it should, we will:
- repair the product for free;
- replace the product; or
- give you a refund.
If we don’t do one of these three things within a reasonable period of time, you are entitled to a refund and in some cases, may also be entitled to compensation.
Major faults: If the problem cannot be fixed, you can choose a replacement or a refund. You may also be entitled to compensation. Major faults include products which: