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Important Contact Details

For help, please refer to the Help Cards and Training Material links on the BIG W Vendor page. If you still have questions, contact details are as follows:

  • For Commercial issues (for example pricing queries etc) - contact your Buying Team
  • For Technical issues with WOWLink:
  • For support on Claims, Remittances, Invoicing and RCTI:
    • Contact the Transaction Processing Centre (TPC), Telephone - (03) 6245 6600
    • Email: tpc@woolworths.com.au
  • For support on Forms:
    • For Commercial issues (for example product changes etc) - contact your Buying Team
    • For Technical issues with Forms - Telephone: 1300 422 042
    • Email: buservsup@woolworths.com.au
  • For support on Rebates:

For booking enquiries - log your enquiry through the SalesForce System via http://woolworths.force.com/OrderScheduling

Submission of Invoices

(Note: This does not apply to express receipt, x-doc and consignment suppliers)

From March 2015, Invoices quoting a Purchase Order Number should be sent to one of the following TPC mailboxes (delivery dockets should accompany Purchase Order related deliveries)

VIC/TAS - PO Box 4714, Melbourne, Vic 3000
WA - PO Box 8206, Perth, WA 6849
QLD - PO Box 546, Brisbane, QLD 4001
NSW/ACT - PO Box 499, Sydney, NSW 2001
SA/NT - GPO Box 11036, Adelaide, SA 5001
IMPORTANT NOTE: Invoices will be sent back to the Vendor where Purchase Order Numbers have not been quoted.

Find your new SAP Purchase Order Number

Open the PDF to search for your old SFR orders.

BIG W Vendor Forms:

Refer to WOWLINK for the latest forms and support material. The following forms and associated support material are relevant to BIG W vendors:

  • Woolworths Article Form (WAF)
  • Woolworths New Article Summary (WNAS)
  • Woolworths Price Form (WPF)

Accounts and Finance Queries

Do you have a question for the Transaction Processing Centre? Trade Partners are required to provide the Transaction Processing Centre with all of the following information when raising a query:

  • Eight digit Remit To Vendor Number (located in the top right-hand corner of your Remittance Advice).
  • WOW SAP Document Number (quoted on your Remittance Advice).
  • Payment Number (located in top right-hand corner of your Remittance Advice).

Access the Query Form from the WOWLINK page. The query upload form can be found under the Woolworths WOWlink > Vendors > Doing Business with Woolworths > Accounts and Finance > Queries

Promotions Portal

Access the Woolworths Promotions Portal from the WOWLINK Homepage. The Promotions Portal link will be displayed under Services on the right navigation panel from the WOWLink Homepage after login.

Promotions Management System Training Material

1. Promotions Portal Vendor User Guide»

2. Supplier Help Card - Access»

3. Supplier Help Card - To Do List»

4. Supplier Help Card - Creating Deals»

5. Supplier Help Card - Notifications & Reporting»

6. Supplier Help Card - Vendor Claims»

7. Trade Partner Help Card - Frequently Asked Questions»

8. WOWLink Administrator - Help Card»

Vendor Education Session Training Reference Material

Refer to the following links for Training Material:

1. Trade Partner Session Forms July Refresher »

2. Trade Partner Session PMR July Refresher »

3. Trade Partner Session Finance July Refresher »

Only once you have checked the Training Material, Help Cards and Q&A's, if you still have a question please use the Important Contact Details above.

Big W Logos

Click here to download BIG W logos »

Woolworths Contractors

Click here to visit the Woolworths Limited Contractor website »

Vendor Notifications

Christmas Change Freeze 2015 (377KB)

New Store - 182 Hurstville (65KB)

New Store - 261 Pacific Fair (170KB)

New Store - 800 BIG W MCR Wholesale (53KB)

New Store - 521 Brickworks (133KB)

New Store - 475 Warnbro (53KB)

New Store - 169 Katoomba OPENING DATE REVISED (113KB)

New Store - 361 Craigieburn REVISED (125KB)

New Store - 362 Melton REVISED (125KB)

New Store - 238 Redbank (60KB)

New Store - 237 Brookside (60KB)

New Store - 365 Lilydale (113KB)

DC Receiving Requirements May 2012 (50KB)

New Store - 166 Merrylands (48KB)

New Store - 168 Tuggeranong (51KB)

New Store - 458 Kwinana (47KB)

New Store - 560 Mildura (48KB)

New Store - 239 Emerald (51KB)

New Store - 191 Canberra Airport (51KB)

BIG W Hoxton Park Site Plan for Vendors (306KB)

BIG W Hoxton Park 2nd Vendor Notification Pack (292KB)


BIG W information for suppliers

Marketing »

BIG W Vendor Trading Terms »

Addendum to BIG W Trading Terms re Australian Consumer Law Act »

Vendor product withdrawal and recall notification »


BIG W Footwear Quality Manual

Footwear Quality Manual »


BIG W information for suppliers

Softgoods Quality Manual »


Other Important Documents

Environmental Claims Policy (60KB)

xcel icon Vendor Invoice Query Upload Form (23KB)

Fair Trading Policy (36KB)

Ethical Sourcing Policy (68KB)

BIG W Standard for Managing Bulky Heavy Awkward Goods (1MB)

Bulky Icon (32KB)

Heavy Icon (32KB)

Very Heavy Icon (32KB)

Extremely Heavy Icon (32KB)

Caution (32KB)

Rehabilitation Policy - English (123KB)

Rehabilitation Policy - Arabic (229KB)

Rehabilitation Policy - Chinese (336KB)

Rehabilitation Policy - Hindi (232KB)

Rehabilitation Policy - Korean (185KB)

Rehabilitation Policy - Vietnamese (122KB)

Safety and Health Policy - English (233KB)

Safety and Health Policy - Arabic (228KB)

Safety and Health Policy - Chinese (339KB)

Safety and Health Policy - Hindi (227KB)

Safety and Health Policy - Korean (184KB)

Safety and Health Policy - Vietnamese (184KB)

SHE Vision and Principles - English (139KB)

SHE Vision and Principles - Arabic (225KB)

SHE Vision and Principles - Chinese (239KB)

SHE Vision and Principles - Hindi (226KB)

SHE Vision and Principles - Korean (191KB)

SHE Vision and Principles - Vietnamese (155KB)