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Product withdrawals and recalls

Emergency contact

For after hours emergency product safety issues, please call 1300 244 999.


PRODUCT SAFETY RECALL: ​​Finding Dory Light up Treasure Chest

[posted: 10/08/2016]

DESCRIPTION: ​​Finding Dory Light up Treasure Chest

ARTICLE NUMBER: 9312475986804

DEFECT: The battery compartment lid may not be securely fastened which may expose batteries.

HAZARD:If young children gain access to the button batteries and ingest them, they may suffer internal burn injuries, which can result in serious illness and even death. In addition, the batteries may pose a choking hazard to young children.

ACTION REQUIRED::Customers should immediately cease using the item and return it to any BIGW store for a full refund.

View recall notice »


PRODUCT SAFETY RECALL: ​​Ditto Novelty Heart Shaped Calculator

[posted: 06/07/2016]

DESCRIPTION: Ditto Novelty Heart Shaped Calculator

ARTICLE NUMBERS: 10506 (pink), 10507 (purple)

DEFECT: Product may crack open when dropped exposing the button cell battery.

HAZARD: Exposed button cell battery poses potential choking / safety hazard.

ACTION REQUIRED::Customers should immediately cease using the calculator and return it to any BIG W store for a full refund.

View recall notice »



PRODUCT SAFETY RECALL: ​​Aqua Rug

[posted: 06/07/2016]

DESCRIPTION: Aqua Rug

Aqua Rug is designed to provide a non-slip surface for use in a bath or shower. The product was sold between 1st June 2013 and 29 September 2014, mainly through Global Shop Direct online shop but also major retailers Big W and Target. The product is either white or clear and measures 75cm x 43 cm. Only the Aqua Rug with the four suction cups on the bottom is affected.

DEFECT: There is potential for all four suction cups to not be securely suctioned to the surface of the bath or shower.

HAZARD: If the mat is not correctly attached to the surface of the bath or shower, the mat may slip creating a slip and fall hazard that may cause an injury to the user.

WHERE SOLD:The product was sold between 1st June 2013 and 29 September 2014, mainly through Global Shop Direct online shop but also major retailers Big W and Target.

View recall notice »


PRODUCT SAFETY RECALL: ​​Dymples Infant Sleeping Bags

[posted: 18/04/2016]

DESCRIPTION: ​​Dymples Infant Sleeping Bags

Dymples Infants Sleeping Bags, article numbers:
​​​Blue Vehicles: 400515, 400514, 400516, 400517
Grey Bears: 400511, 400510, 400512, 400513
White Bunny: 400523, 400522, 400524, 400525
Pink Hearts: 400527, 400526, 400528, 400529

The article number can be found on the reverse side of the care label.

DEFECT: The press studs may come loose and detach from the garment.

HAZARD: Any detached press stud may pose a potential choking hazard to a child​, no injury was reported.​

WHERE SOLD:This product has been sold in BIG W stores nationally from: 25 January 2016 – 15 April 2016

View recall notice »


PRODUCT SAFETY RECALL: Miffy Sleeping Bag

[posted: 16/04/2016]

DESCRIPTION: Miffy sleeping bag –

Article numbers
959627
959626
959625
959624

DEFECT: The press studs may become loose during the use resulting in them detaching from the garment.

HAZARD: The detached press stud may pose a potential choking hazard to the child.

WHERE SOLD:This product has been sold in BIG W nationally from 7th March 2016 to 12th April 2016

View recall notice »


PRODUCT SAFETY RECALL: Winter Luxe Pouf

[posted: 04/02/2016]

DESCRIPTION: Winter Luxe Pouf by Lifestyle Brands Design House

DEFECT: The item does not have a child-resistant fastener or the required safety warning label.

HAZARD: The item is not fitted with a child-resistant fastener and may allow access to the polystyrene beans, which pose a potential choking hazard to young children.

WHERE SOLD:This product has been sold in BIG W nationally from February 2016

View recall notice »


PRODUCT SAFETY RECALL: SPIRAL SLICER EDGY VEGGIE

[posted: 04/02/2016]

DESCRIPTION: SPIRAL SLICER EDGY VEGGIE BY THE 3 OF US

DEFECT: The metal pin in the centre of the food safety holder cap accessory can become dislodged.

HAZARD: The metal pin can be left in food creating a laceration and ingestion hazard.

WHERE SOLD:This product has been sold in BIG W nationally from 22 NOVEMBER 2015 TO 29 JANUARY 2016

View recall notice »


PRODUCT SAFETY RECALL: Tinkers Wooden Garage (40872)

[posted: 29/01/2016]

DESCRIPTION: 40872 TINKERS WOODEN GARAGE

DEFECT:The winding mechanism of the elevator may detach from the main elevator gantry, exposing the sharp screw and presenting a hazard to the user.

HAZARD: Exposure to the sharp screw may present an injury hazard to the user.

WHERE SOLD:This product has been sold in BIG W nationally from 14 June 2015 to 27 January 2016.

View recall notice »


PRODUCT SAFETY RECALL: Water Bottle (found in the BIGW “Back to School” Backpack)

[posted: 21/01/2016]

DESCRIPTION: 944011 4PC BACKPACK BNDLE CLR PURPLE/PINK , 944008 4PC BACKPACK BNDLE CLR BLACK/GREY, 944009 4PC BACKPACK BNDLE CLR BLUE/ORANGE, 944010 4PC BACKPACK BNDLE CRL LIME/GREY, 944004 4PC PRINT BPACK ST DESIGN CAMOUFLAGE, 944007 4PC PRINT BPACK ST DESIGN PINEAPPLE, 944005 4PC PRINT BPACK ST DESIGN FLAMINGO ,944006 4PC PRINT BPACK ST DESIGN SOCCER
The article number can be found on the swing tag at the back of the backpckt

DEFECT: The rubber top on the bottle may become loose during use resulting in it detaching from it.

HAZARD: The detached rubber top may pose a potential choking hazard.

WHERE SOLD:This product has been sold in BIG W stores nationally from 21 December 2015 to 20 January 21 January 2016

View recall notice »


ELECTRICAL SAFETY RECALL: Moonwalker 2 wheel scooter

[posted: 16/12/2015]

DESCRIPTION:The recalled product is the Moonwalker 2 wheel scooter by Hunter Sports and where available in red or blue. The scooter was supplied with a battery charger model xve-4200200.

DEFECT: The Cord set and the battery charger does not comply with the Australian standards, and are not approved.

HAZARD: There is a potential risk of electric shock.

WHERE SOLD: The products were sold nationally at BIG W between 5/12/2015 to 11/12/2015.

View recall notice »


CUSTOMER NOTICE: Christmas Mini Bon Bons 6pk (product number: 847193)

[posted: 11/12/2015]

DESCRIPTION: It has come to the attention of BIG W that our Christmas Mini Bon Bons (6 pack) product does not contain the items described on its packaging. As a result it has been removed from shelves.

WHAT TO DO: If you have purchased this product from BIG W we encourage you to return it to your local store. The store will issue a full refund of the product and provide a complimentary pack of Bon Bons.

WHERE SOLD: Sold at BIG W Sept 2015 - Dec 2015

View Customer Notice »


Abode Electric Blankets - Recall Re-Announcement

[posted: 09/11/2015]

DESCRIPTION:Abode Electric Blankets (7089466, 7089527, 7089619)

DEFECT: The blanket’s controller cord may fatigue and cause an internal short circuit and overheat.

HAZARD: Affected units could pose a potential fire hazard. No injuries have been reported. No other products in the Abode product range are affected.

WHERE SOLD: This product was sold in BIG W stores nationally from March 2009 to August 2012. A recall first occurred in August 2012. This recall was reissued in June 2013. This is a further reminder that the product remains under recall.

Note: Recall affects the following additional:
Abode Electric Blanket Single - Model No: BA111, Keycode: 7089466
Abode Electric Blanket Single Fitted - Model No: BA211, Keycode: 7089527
Abode Electric Blanket Queen/Double - Model No: BA212, Keycode: 7089619

View recall notice »


Bonds Baby Newbies Longsleeve Coverall

[posted: 06/08/2015]

DESCRIPTION:Bonds Baby Newbies Longsleeve Coverall (00000-0)

DEFECTS: Part of a broken needle may have been left in during the manufacture of this product.

HAZARD: The needle may protrude through the product posing a potential laceration or puncture hazard.

WHERE SOLD: Sold December 2013-August 2015 at BIG W

Note: Recall also affects the following additional products sold December 2013-August 2015 at Myer, Target, Toys R Us, Baby Bunting, David Jones, Your Wardrobe, Trade Secret, Bonds Stoers and bonds.com.au:
- Bonds Baby Newbies Dress (000-2)
- Bonds Baby Newbies Beginnings Cardigan (0000-0)

View recall notice »


Dymples Infants Woven Rompers

[posted: 31/07/2015]

DESCRIPTION: Dymples Infants Ruffle Romper, article numbers: Denim ­ 857718, 857719, 857720, 857721, 857722. White Spot ­ 857723, 857724, 857725, 857776, 857777. Dymples Infants Broderie Romper Dress, article numbers: Pink ­ 857921, 857922, 857923, 857924, 857925. White ­ 857936, 857937, 857938, 857939, 857940
The article number can be found on the reverse side of the care label.

DEFECTS: The press studs may become loose during use resulting in them detaching from the garment.

HAZARD: The detached press stud may pose a potential choking hazard to the child.

WHERE SOLD:This product has been sold in BIG W stores nationally from:
Dymples Infants Ruffle Romper ­ 20 July 2015 to 24 July 2015
Dymples Infants Broderie Romper Dress ­ 27 July 2015 to 30 July 2015

View recall notice »


House and Home Luche Libre Mugs

[posted: 22/07/2015]

IDENTIFCATION: Affected Products - assorted colours and styles, (sold individually):
44170 - Blue honeycomb
44171 - Yellow stripe
44174 - Coral honeycomb
44178 - Aqua dots

DEFECT: The base of the mug may crack, break and come free when boiling water or liquid is poured into the mug.

HAZARD: If the base cracks or breaks there is a high risk of personal injury, such as scalding, arising from boiling liquid being released from the mug. There is also a risk of an injury from the sharp edges resulting when the base cracks or breaks.

WHERE SOLD: BIG W stores nationwide from 1 June 2015 to 16 July 2015.

View recall notice »


Portable Room Heaters

[posted: 17/06/2015]

IDENTIFCATION: Located on label on bottom of the product)
Woolworths Essentials Upright Fan Heater 2000W, Model No. FH09E-B
Woolworths Essentials Oscillating Fan Heater 2000W, Model FH09F-B
Adesso Oscillating Ceramic Heater 1800W, Model No. FH102T
Contempo Oscillating Ceramic Fan Heater, Model No. FH102T

DEFECTS: Poor connection on the power plugs pins, which may dislodge when the plug is removed from the power outlet.

HAZARD:There is a potential risk of electric shock and or fire.

WHERE SOLD: Woolworths Supermarkets and BIG W stores across Australia from 15/3/15 to 17 /6/2015.

View recall notice »


Peter Morrissey Nursery Blanket

DESCRIPTION: Peter Morrissey Nursery Blanket – Pink Elephant article number 8405372 and Peter Morrissey Nursery Blanket – Grey Owl article number 8405373. The article number can be found on the reverse side of the care label. This product has been sold in BIG W stores nationally from: 14th August 2014 to 5th May 2015

DEFECTS: The decorative stitching around the edge of the blanket may come loose allowing the child to become entangled in the yarn.

HAZARD: If the yarn becomes loose it may pose a potential strangulation or entrapment hazard.

View recall notice »


Dymples Infants Elastane Top - Stripe and Feather Prin

Sold in BIG W stores nationally from:
Stripe Top - 5th February 2015 to 1st April 2015
Feather Print Top - 5th February 2015 to 10th April 2015

The ring snaps may become loose during use resulting in them detaching from the garment and may pose a potential choking hazard.

View recall notice »


Shark Rocket Vacuum Cleaner (Model No. HV300NZ)

The recall covers units of Shark Rocket Model No. HV300NZ manufactured from 16 January 2014 to 15 November 2014. These units bear a production code in the range of 0314A through 4614A.

Risk of Burn and Electric Shock. A faulty cord assembly that may result in premature cord failure has been reported in some HV300NZ units near the strain relief.

View recall notice »


Flashlight supplied in Kids Explorer Packs by SlumberTrek

Through BIG W stores from January 2012 to December 2014 in various colours. Explorer Packs contained flashlight, tent, sleeping bag and carry case.Only flashlight being recalled.

Battery terminals of flashlight could short circuit. Overheating of the batteries may result in the consumer being burnt.
View recall notice »


Peter Morrissey Baby Girls Appliqué Top

Sold in BIG W stores nationally from 5th February 2015 to 17th March 2015

The press stud may become loose during use resulting in it detaching from the garment. The detached press stud may pose a potential choking hazard.
View recall notice »


Juice Up Powerbank

Deadline to return stock is January 2015 for a full refund.

Risk of back casing falling off after being dropped and then exposing the internal wires and battery. Immediately stop using or charging the power bank. Please return the product back to your local Big W store for a FULL refund.
View recall notice »


Bestway 6ft Fastset Pool

Sold at Big W November 7th 2014 – November 8th 2014

The product does not comply with mandatory safety standard for Portable Swimming Pools. Portable swimming pools and their retail packaging must display a permanent warning message. In this instance the product did not feature the warning label on the retail packaging. The permanent warning label is included on the product.
View recall notice »


Chevron and Woolworths Essentials Double Adaptors, 4 and 6 Outlet Power boards and Surge Protection Cubes

Woolworths and BIG W are recalling Chevron and Woolworths Essentials and Chevron Double Adaptors, 4 and 6 Outlet Power boards and Surge Protection Cubes. Sold in Woolworths Supermarkets and BIG W stores across Australia from December 2009 to November 2014.

The electrical contacts of the sockets are poorly aligned and the plastic enclosure does not meet the flammability requirements of the applicable standard. There is a risk of overheating and fire
View recall notice »


AWA Pocket Projector Model No.PJ-200

Sold in BIG W stores nationally from 16 December 2010 to 16 September 2014.

Potential for the projector to overheat. May cause a fire.
View recall notice »


Chevron and Woolworths Essentials Surge Protection Double Adaptors, Left and Right 2pack

The Chevron product was sold in BIG W stores and Woolworths Supermarkets across Australia from February 2010 to October 2014.
The Essentials product was sold in Woolworths Supermarkets across Australia from January 2009 to October 2014.

Due to poor workmanship internal contact may occur between live parts and earth. There is a risk of electric shock.
View recall notice »


CocoaBelgian Milk Chocolate 350g. Sold in BIG W stores nationally. Best Before Date 13/01/2015

The products are being recalled as they may contain Tree Nuts (Almonds). Products may pose a health risk to consumers who are allergic to Tree Nuts (Almonds). Consumers who are not allergic to Tree Nuts (Almonds) may safely consume these products.
View recall notice »


LeapFrog Scout & Friends Baby Walker - Detachable phone part

Sold in BIG W stores nationally from September 2011 to October 2014. 
In some cases, the adhesive holding the sticker to the plastic phone body can fail, causing pieces of sticker to become detached. This recall affects the phone piece of the product only.
View recall notice »


Dymples Bath Applique

Sold in BIG W stores nationally from 13 August 2013 to 19 September 2014.

This product does not meet the legislative requirements for products up to and including 36 months age range. There is a risk that extensive and prolonged sucking and chewing on the product could cause an increased risk of toxicity. 
View recall notice »


Breville Glass Kettle Model BKE260

Sold between November 2010 and August 2014.

The handle may loosen and/or detach from the body of the vessel due to not being manufactured to Breville’s material specification. 
View recall notice »


Marvellous Creations Jelly Popping Candy Beanies Chocolate Bar 50g, Best Before Dates 25/02/15 & 26/02/15

The recall is due to foreign matter contamination (small pieces of plastic). 
View recall notice »


PRODUCT RECALL FAQS

The item I purchased has been recalled, what do I do with it?

If it is necessary to recall a product or there is a voluntary recall of a product sold at BIG W, official notice will be posted on the BIG W website as well as in-store along with the instructions on how to dispose of the item. Notification may also appear in the press. If you are unsure or need more information on a product recall, please contact our Customer Service Centre on 1300 244 999.


Information for vendors

Below are documents that will assist vendors regarding product withdrawals and recalls:

 Vendor Guide for Big W Product Withdrawal and Recall »

 Supplier Product Recall Detail Form »

Additonal information can be found on our Vendor Support site.