BIG W Product Withdrawals and Recalls
Emergency Contact
For after hours emergency product safety issues, please call 1300 244 999.
Learn about our Products Safety Commitment
PRODUCT SAFETY RECALL
My Foldaway Fan
[Posted: 17/02/2021]
DESCRIPTION
My Foldaway Fan: Both Models that have been sold are affected by this recall: Standard Model: Global Shop Direct Model#: MFFAN, Supplier Model#: 7039FEB Deluxe Model: Global Shop Direct Model#: MFFANDX, Supplier Model#: 7358M0BP. The Supplier Model Number is clearly printed on the sticker on the underside of the fan. The affected Model numbers are 1039FEB and 7358M0BP. These items were sold at www.globalshopdirect.com.au and various other retailers between September 2020 and February 2021.
ARTICLE NUMBERS
134735
DEFECT
Unknown internal fault with fan can cause it to melt or catch fire during or after charging.
HAZARD
If the fan overheats, the product may melt or catch fire, which can cause serious injury or death.
ACTION REQUIRED
Customers should immediately stop using the product and return it to the place of purchase for a full refund.
PRODUCT SAFETY RECALL
Christmas Wreath Candle Holder [Re-issued for longer sales period]
[Originally posted: 08/11/2018, updated: 21/11/2018, updated: 15/02/2019]
DESCRIPTION
BIG W Christmas Wreath Candle Holder in four colours, Pink and Gold, Green and Silver, White and Green, and Red and Green.
This product was sold in BIG W stores nationally and online from 21 September 2017 and this recall covers any sales of this product up to 15 February 2019.
ARTICLE NUMBERS
689023, 689054, 609304 and 609303
The article numbers can be found at the back of the box.
DEFECT
The wreath surrounding the candle holder could catch fire and remain alight longer than permitted by the Consumer Protection Notice No.12 of 2011 - Permanent ban on combustible candle holders.
HAZARD
Potential burns or fire causing property damage, serious injury or death could occur.
ACTION REQUIRED
Customers should immediately cease using the candle and return it to any BIG W store for a full refund. No proof of purchase is required.
PRODUCT SAFETY RECALL
Bebecare Pod Nui High Chair Childcare Pod High Chair & Childcare Coda High Chair
[Posted: 06/11/2020]
DESCRIPTION
Childcare Pod High Chair model no. (091500-018). This product has been sold nationally from 13th Jan 2016 through to 2nd November 2018. Other models may have been sold elsewhere. View customer notice for further details.
ARTICLE NUMBER
419417
DEFECT
The plastic casing at the top of the high chair leg may develop cracks or break which may lead to the chair legs twisting which can impact on the strength and stability of the chairs legs.
HAZARD
If the plastic shell breaks or cracks and the chair legs becomes unstable, this could result in the chair collapsing, increasing the risk of injury to small children.
ACTION REQUIRED
Consumers should immediately cease using the product and check if the product is affected by reviewing the product details beside the barcode, which is located under the plastic seat of the high chair.
Consumers with affected products should go to www.safetymatterscnp.com.au and register. A supportive crossbrace kit designed to strengthen the structure of the chair and prevent twisting of the chair legs will be sent to the consumer, with installation instructions, at no cost.
PRODUCT SAFETY RECALL
Girls Frill Sleeve PJ - Emma Wiggles - sizes 2 - 6
[Posted: 27/03/2019, reposted: 12/10/2020]
DESCRIPTION
Girls Frill Sleeve PJ - Emma Wiggles- sizes 2 - 6. Manufactured under license by Mistiyarn Pty Ltd. This product has been sold in BIG W nationally from: 02/01/19 to 07/03/19.
ARTICLE NUMBERS
1100177, 1100178, 1100179, 1100180, 1100181
The article number can be found on the care instruction label.
DEFECT
The frills on the top do not comply with the requirements of the mandatory standard 'Consumer Goods (Children's Nightwear and Limited Daywear and Paper Patterns for Children's Nightwear) Safety Standard 2017'.
HAZARD
The garment may pose a potential fire hazard.
ACTION REQUIRED
Customers should immediately cease using the PJ set and return it to any BIG W store for a full refund.
PRODUCT SAFETY RECALL
Barbie Disco Ball BT and Surprise Disco Ball Karaoke Machines [Updated]
[Originally posted: 12/12/2019, updated: 23/09/2020]
DESCRIPTION
Barbie Disco Ball BT Karaoke Machine - Model KO3-13059A
LOL Surprise Disco Ball Karoke Machine - Model KO3-13136A-AU
This product was sold in BIG W stores nationally and online from 01 June 2019
ARTICLE NUMBERS
11301 and 11235
DEFECT
The power supply included in the models does not have insulated pins. Models before 01/06/2019 supplied where the pins are insulated are not affected by this recall. The power supply does not meet the safety standard AS/NZS 60950. 1:2015
HAZARD
Risk of electric shock that can lead to severe injury or death.
ACTION REQUIRED
- Stop using the product immediately and unplug it from the wall socket outlet.
- Contact Powermove Distribution on (03) 9358 5999 or email on support@powermove.com.au for a replacement power supply, or
- Return the product to your local Big W store for a full refund.
Visit: www.powermove.com.au or www.bigw.com.au for contact details of your closest store.
PRODUCT SAFETY RECALL
May Gibbs Rubbish Bin with Lid
[Posted: 01/08/2020]
DESCRIPTION
May Gibbs Rubbish Bin with Lid sold in BIG W stores nationally between the 27th – 31st July, 2020.
ARTICLE NUMBER
92673
DEFECT
In some circumstances the knob style handle and screw may come away from the lid.
HAZARD
If the defect occurs it could pose a choking hazard for young children.
ACTION REQUIRED
Customers should immediately cease using the May Gibbs Rubbish Bin and return it to any BIG W store for a full refund.
PRODUCT SAFETY RECALL
Emperor Eclipse Car Seat, Infasecure Rally II Blackberry Car Seat and Emperor Nexus Car Seat fitted with the below Holmbergs Buckles
[Posted: 26/02/2020]
DESCRIPTION
The car seats with a defective Holmbergs Buckle contain the serial numbers B18002, B18003 or B19009 (stamped on the reverse below the Holmbergs logo | see here), fitted to Infa-Secure child restraint car seats, sold nationally through major retailers and specialist stores from October 2019 to February 2020.
ARTICLE NUMBERS
72057 - Emperor Eclipse Car Seat - CS9213WE
669735 - Infasecure Rally II Blackberry Car Seat - CS7113WB
811912 - Emperor Nexus Car Seat - CS9213FN
540990 - InfaSecure Ranger Car Seat - CS4413WN
669734 - InfaSecure Rally Blueberry Car Seat - CS7113WB
72056 - Eclipse Ranger Car Seat - CS4413WE
7662 - Everest 0 to 8 years (2013) Black - CS4313B
DEFECT
There is a risk that the seat buckle screws may become loose or separate, preventing the buckle from securing properly.
HAZARD
Child restraint car seats without securely functioning buckles pose an increased risk of injury to the occupant if the vehicle is in an accident.
ACTION REQUIRED
Consumers should stop using the product immediately. Consumers should contact Infa-Secure Pty Ltd on 1300 924 632 (from 8.30 am to 5 pm AEST Monday-Friday) or visit www.infasecure.com.au to arrange a free replacement buckle kit.
PRODUCT SAFETY RECALL
Purina Total Care Star Wars Cat Collar
[Posted: 21/02/2020]
DESCRIPTION
Purina Total Care Star Wars Cat Collar.
The cat collars were sold in Woolworths, BIG W and pet speciality stores from late 2019.
ARTICLE NUMBER
67131
DEFECT
Cats may catch their claws on the edge of the collar, causing it to fray.
HAZARD
The frayed collar may cause injury to the cat.
ACTION REQUIRED
Keep your cat safe by removing this collar immediately. You can return it to the place of purchase for a full refund.
PRODUCT SAFETY RECALL
Uncle Tobys Roll-Ups
[Posted: 12/01/2020]
DESCRIPTION
Uncle Tobys Roll-Ups (some batches of Passionfruit, Rainbow Berry, Rainbow Fruit Salad, Funprints Strawberry flavours).
Best before date and batch code | |
---|---|
Uncle Tobys Roll-Ups Passionfruit |
01 JUL 2020, 93383607 |
Uncle Tobys Roll-Ups Rainbow Berry |
02 JUL 2020, 93393607 |
Uncle Tobys Roll-Ups Rainbow Fruit Salad |
29 JUN 2020, 93363607 |
Uncle Tobys Roll-Ups Funprints Strawberry |
08 JUL 2020, 93453607 |
The batch code can be found on top of the Uncle Tobys Roll-Ups box or on the back of the individual wrapper, below the expiry date.
ARTICLE NUMBERS
324231 and 324234
DEFECT
Some products are being recalled because an ingredient supplier has advised Nestlé that equipment failure in their facility has led to the possible presence of small metal fragments in an ingredient supplied to Nestlé used to manufacture the products.
FOOD SAFETY HAZARD
The Uncle Tobys Roll-Ups products being recalled may contain small metal fragments, which may cause illness/injury if consumed.
ACTION REQUIRED
Consumers should not eat this product. Consumers should return the product to the place of purchase for a full cash refund. Any consumers concerned about their health should seek medical advice.
CONTACT DETAILS
For further information contact Nestlé Australia on 1800 152 126.
PRODUCT SAFETY RECALL
Christmas Candle Holder
[Posted: 08/07/2019]
DESCRIPTION
BIG W 2016 season Christmas Candle Holders.
This product was sold in BIG W stores nationally and online from 14 September 2016 - 13 September 2017.
ARTICLE NUMBERS
484844, 484848 and 484846
The article number can be found at the back of the box.
DEFECT
The decorations surrounding the candle holder could catch fire and remain alight longer than permitted by the Consumer Protection Notice No.12 of 2011 - Permanent ban on combustible candle holders.
HAZARD
Potential burns or fire causing property damage, serious injury or death could occur.
ACTION REQUIRED
Customers should immediately cease using the product and return it to any BIG W store for a full refund. No proof of purchase is required.
PRODUCT SAFETY RECALL
Tinkers Drawing Board Table and Chairs
[Posted: 02/07/2019]
DESCRIPTION
Tinkers Drawing Table and Chair.
This product has been sold in BIG W nationally from: 1 April 2018 to 10 April 2019.
ARTICLE NUMBER
8234960
DEFECT
In some circumstances the chairs may break if a child leans on it at an angle.
HAZARD
If the defect occurs whilst in use the break could cause a serious injury.
ACTION REQUIRED
Customers should immediately cease using the Table and Chairs and return it to any BIG W store for a full refund.
PRODUCT SAFETY RECALL
Kaleidoscope Design-Your-Own Sparkly Candles
[Posted: 21/11/2019]
DESCRIPTION
Kaleidoscope Design-Your-Own Sparkly Candles.
This product has been sold in BIG W nationally from: 4 May 2017 to 19 June 2019.
ARTICLE NUMBER
8406704
DEFECT
The battery compartment may not adequately secured with a screw in some instances, and the button batteries in the product may be easily accessible.
HAZARD
If young children gain access to the button batteries and ingest them, they may suffer internal burn injuries, which can result in serious illness and even death. In addition, the batteries may pose a choking hazard to young children.
ACTION REQUIRED
Consumers should immediately cease using the product if non-compliant, and return to any BIG W store for a full refund.
PRODUCT SAFETY RECALL
Kaleidoscope Design-Your-Own Glow Bugs
[Posted: 21/11/2019]
DESCRIPTION
Kaleidoscope Design-Your-Own Glow Bugs.
This product has been sold in BIG W nationally from: 3 April 2017 to 19 March 2019.
ARTICLE NUMBER
897185
DEFECT
The battery compartment lid may not be securely fastened with a screw which may expose batteries.
HAZARD
If young children gain access to the button cell batteries and ingest them, they may suffer internal burn injuries, which can result in serious illness and even death. In addition, the batteries may pose a choking hazard in young children.
ACTION REQUIRED
Customers should immediately cease using the item if non compliant and return it to any BIG W store for a full refund.
PRODUCT SAFETY RECALL
Ray Ban Sunglasses - Style RB4175 [Updated]
[Originally posted: 21/03/2019, updated: 16/04/2019]
DESCRIPTION
“Ray Ban” brown tortoise shell sunglasses - style RB4175.The style number can be found on the inside of left arm.
This recall does not apply to sunglasses that have prescription lenses.
This product has been sold in BIG W Optical stores in South Australia, New South Wales, Queensland and Victoria from November 2016 to January 2019.
DEFECT
The sunglasses may not comply to the mandatory standard ‘Consumer Protection Notice No. 13 of 2003 - Consumer product safety standard: Sunglasses and fashion spectacles’.
HAZARD
Some non-prescription lenses may not be strong or robust enough and may crack or break under pressure or there may be a variation between the left lens and right lens.
ACTION REQUIRED
Customers should cease using this product, and return to a BIG W Optical store for a full refund.
PRODUCT SAFETY RECALL
Girls Frill Sleeve PJ - Emma Wiggles - sizes 2 - 6
[Posted: 27/03/2019]
DESCRIPTION
Girls Frill Sleeve PJ - Emma Wiggles- sizes 2 - 6. Manufactured under license by Mistiyarn Pty Ltd. This product has been sold in BIG W nationally from: 02/01/19 to 07/03/19.
ARTICLE NUMBERS
1100177, 1100178, 1100179, 1100180, 1100181
The article number can be found on the care instruction label.
DEFECT
The frills on the top do not comply with the requirements of the mandatory standard 'Consumer Goods (Children's Nightwear and Limited Daywear and Paper Patterns for Children's Nightwear) Safety Standard 2017'.
HAZARD
The garment may pose a potential fire hazard.
ACTION REQUIRED
Customers should immediately cease using the PJ set and return it to any BIG W store for a full refund.
PRODUCT SAFETY RECALL
Girls Character Licensed Pyjamas
[Posted: 27/03/2019]
DESCRIPTION
Disney Marie Pyjama sizes 2-7 and Paw Patrol Skye Pyjama sizes 2-6, sold through BIG W between 02/01/2019 and 07/03/2019.
ARTICLE NUMBERS
Disney Marie Pyjama sizes 2-7 - 1106916, 1106917, 1106918, 1106919, 1106920 and 1106921
Paw Patrol Skye Pyjama sizes 2-6 - 1106937, 1106938,1106939,1106940 and 1106941
The article numbers can be found on the care instruction label.
DEFECT
The frill on these garments do not comply with the mandatory Safety Standard: Consumer Goods (Children's Nightwear and Limited Daywear and Paper Patterns for Children's Nightwear) Safety Standard 2017
HAZARD
The garments may pose a potential fire hazard.
ACTION REQUIRED
Customers should cease using these products immediately and return to any BIG W store for a full refund.
PRODUCT SAFETY RECALL
Little Tikes 4-in-1 Trike
[Posted: 27/03/2019]
DESCRIPTION
BIG W is recalling the Little Tikes 4-in-1 Trike model sold at BIG W stores and bigw.com.au from June 2017 to 14 March 2019. This product is supplied to BIG W by Headstart and is not BIG W’s own brand product.
ARTICLE NUMBERS
431721
DEFECT
The Little Tikes 4-in-1 Trike should not be used as a stroller but has some features of a stroller. The product is unsafe for use as a stroller to transport children as it does not have the safety features required of a stroller under the mandatory standard Consumer product Safety Standard for Prams and Strollers (Consumer Product Notice No. 8 of 2007, as amended on 14 February 2019.
HAZARD
If used by a customer as a stroller to transport children, the product may cause injury to a child if the product rolls in an uncontrolled manner or if the child falls out of the product.
ACTION REQUIRED
Customers should not use the product as a stroller to transport children. Consumers can return the product to any BIG W store for a full refund. A receipt is not required.
PRODUCT SAFETY RECALL
Ray Ban Sunglasses - Style RB4175
[Posted: 21/03/2019]
DESCRIPTION
“Ray Ban” brown tortoise shell sunglasses - style RB4175.The style number can be found on the inside of left arm.
This recall does not apply to sunglasses that have prescription lenses.
This product has been sold in BIG W Optical stores in South Australia, New South Wales, Queensland and Victoria from November 2016 to January 2019.
DEFECT
The sunglasses may not comply to the mandatory standard ‘Consumer Protection Notice No. 13 of 2003 - Consumer product safety standard: Sunglasses and fashion spectacles’.
HAZARD
Some non-prescription lenses may crack or break under pressure or have differences in the gradient from the left lens to the right lens.
ACTION REQUIRED
Customers should cease using this product, and return to a BIG W Optical store for a full refund.
PRODUCT SAFETY RECALL
'SmarTrike' trike models sold any time prior to 28 February 2019 at BIG W stores and at bigw.com.au.
[Posted: 01/03/2019]
DESCRIPTION
SmarTrike Deluxe Blue/Pink, SmarTrike Dream 4in1/Green, SmarTrike Fresh Pink/Yellow, SmarTrike Glow Blue/Green/Pink/Red, SmarTrike Groove Pink/Green, SmarTrike 4in1 Sky Blue/Pink, SmarTrike Smartfold 6in1 Red,SmarTrike Spark Blue/Pink SmarTrike Spirit Pink/Blue, SmarTrike Splash Blue/Purple,SmarTrike Sport Blue/Pink, SmarTrike & Go, SmarTrike Vanilla Pink/Green, SmarTrike 5in1 Voyager Blue,SmarTrike Recliner, SmarTrike Boys/Girls Blue/Pink, SmarTrike all-in-one Stage 5 Blue/Pink, SmarTrike Fold 7in1 Red, Fisher Price SmarTrike Charisma Red, Fisher Price SmarTrike Elite Blue/Pink and Fisher Price SmarTrike 4in1 Jungle Pink/Red,
ARTICLE NUMBERS
SmarTrike Deluxe Blue/Pink 8213506/8213508
SmarTrike Dream 4in1/Green 8329559/41153
SmarTrike Fresh Pink/Yellow 8263515/8263512
SmarTrike Glow Blue/Green/Pink/Red 41144/431708/41143/572364
SmarTrike Groove Pink/Green 513389/513392
SmarTrike 4in1 Sky Blue/Pink 674244/674245
SmarTrike Smartfold 6in1 Red 675004
SmarTrike Spark Blue/Pink 8388307/8388306
SmarTrike Spirit Pink/Blue 8329557/8329558
SmarTrike Splash Blue/Purple 924137/924140
SmarTrike Sport Blue/Pink 8263508/8263509
SmarTrike & Go 8323616
SmarTrike Vanilla Pink/Green 8329555/8329556
SmarTrike 5in1 Voyager Blue 572365
SmarTrike Recliner 8329560
SmarTrike Boys/Girls Blue/Pink 7227639/7227622
SmarTrike all-in-one Stage 5 - Blue/Pink 8213597/8213610
Fisher Price SmarTrike Charisma Red 41146
Fisher Price SmarTrike Elite Blue/Pink 8329553/8329552
Fisher Price SmarTrike 4in1 Jungle Pink/Red 513398/513394
DEFECT
These SmarTrike products should not be used as a stroller but have some of the features of a stroller. The products are unsafe for use as a stroller to transport children as they do not have the safety features required of a stroller by the mandatory standard Consumer Product Safety Standard for Prams and Strollers (Consumer Protection Notice No 8 of 2007, as amended on 14 February 2019).
HAZARD
If used by a customer as a stroller to transport children, the product may cause injury to a child if the product rolls in an uncontrolled manner or if the child falls out of the product.
ACTION REQUIRED
Consumers should not use the product as a stroller to transport children. Consumers can return the product to any BIG W store for a full refund. A receipt is not required.
PRODUCT SAFETY RECALL
Infant’s ‘That’s Not My...’ Coverall
[Posted: 21/02/2019]
DESCRIPTION
Infant’s ‘That’s Not My...’ Coverall sizes 0000-1.
This product has been sold in BIG W nationally from: 24/1/19 to 15/2/19.
ARTICLE NUMBERS
Puppy - 1120004, 1120005, 1120006, 1120007, 1120008
Kitten - 1120009, 1120010, 1120011, 1120012, 1120013
Monkey - 1120014, 1120015, 1120016, 1120017, 1120018
The article number can be found on the care instruction label.
DEFECT
The garments do not carry the fire hazard information label as required by the mandatory standard 'Consumer Goods (Children's Nightwear and Limited Daywear and Paper Patterns for Children's Nightwear) Safety Standard 2017.
HAZARD
The consumer may not be aware of the fire hazard information of the garment.
ACTION REQUIRED
Customers should immediately cease using the coverall and return it to any BIG W store for a full refund.
PRODUCT SAFETY RECALL
Dymples Infant Girls Overall and Tee Set
[Posted: 25/01/2019]
DESCRIPTION
Dymples Infant Girls Overall and Tee Set sizes 000-2.
This product has been sold in BIG W nationally from:Animal - 19/11/18 to 24/1/19 and Pink Spot - 30/7/18 to 24/1/19.
ARTICLE NUMBERS
Animal - 1079219, 1079218, 1079217, 1079230, 1079231
Pink Spot - 1042341, 1042342, 1042343, 1042344, 1042345
The article number can be found on the care instruction label.
DEFECT
The buttons at the waist may detach from the garment.
HAZARD
Detached buttons may pose a potential choking hazard.
ACTION REQUIRED
Customers should immediately cease using the overall and tee set and return it to any BIG W store for a full refund.
PRODUCT SAFETY RECALL
Christmas Wreath Candle Holder [Updated]
[Originally posted: 08/11/2018, updated: 21/11/2018]
DESCRIPTION
BIG W Christmas Wreath Candle Holder in four colours, Pink and Gold, Green and Silver, White and Green, and Red and Green.
ARTICLE NUMBERS
689023, 689054, 609304 and 609303
The article numbers can be found at the back of the box.
DEFECT
The wreath surrounding the candle holder could catch fire and remain alight longer than permitted by the Consumer Protection Notice No.12 of 2011 - Permanent ban on combustible candle holders.
HAZARD
Potential burns or fire causing property damage, serious injury or death could occur.
ACTION REQUIRED
Customers should immediately cease using the candle and return it to any BIG W store for a full refund. No proof of purchase is required.
PRODUCT SAFETY RECALL
MyBaby Comfort Creatures Night Light – Giraffe
[Posted: 09/11/2018]
DESCRIPTION
Comforting night light (model number: MYB-N100GIR-AU) with 5 adjustable LED light colour options, powered by external power adapter. The affected products are marked with batch number of “GP230118”, which is identified underneath the night light.
ARTICLE NUMBER
680666
DEFECT
In some cases, soft brown plastic feet may not be sufficiently bonded with main unit, may generate small parts.
HAZARD
Small parts may cause choking, suffocation, or death in young children.
ACTION REQUIRED
Stop using the product immediately and remove from reach of children. Consumers can return the product to point of purchase for a full refund.
PRODUCT SAFETY RECALL
Christmas Wreath Candle Holder
[Posted: 08/11/2018]
DESCRIPTION
BIG W Christmas Wreath Candle Holder in two colours Pink and Gold.
ARTICLE NUMBERS
689023 and 689054
The article numbers can be found at the back of the box.
DEFECT
The wreath surrounding the candle holder could catch fire and remain alight longer than permitted by the Consumer Protection Notice No.12 of 2011 - Permanent ban on combustible candle holders.
HAZARD
Potential burns or fire causing property damage, serious injury or death could occur.
ACTION REQUIRED
Customers should immediately cease using the candle and return it to any BIG W store for a full refund. No proof of purchase is required.
PRODUCT SAFETY RECALL
Shark Navigator Lift-Away Vacuum Cleaner & Shark Navigator Lift-Away Professional Vacuum Cleaner
[Posted: 26/09/2018]
DESCRIPTION
Shark Navigator Lift-Away Vacuum Cleaner (model number NV350NZ) manufactured prior to 18 October 2014 and all Shark Navigator Lift-Away Professional Vacuum Cleaners (model number NV356NZ).
ARTICLE NUMBER
880255
DEFECTS
A fault that can create excessive heat in the power cord has been reported in some of these models.
HAZARD
Risk of Burn and Electric Shock.
ACTION REQUIRED
Consumers are advised to unplug their vacuum cleaner at the wall and not to use again until it has been repaired.
PRODUCT SAFETY RECALL
Rafferty’s Garden Baby Rice Cereal 80g (Best Before 17 May 2019)
[Posted: 07/08/2018]
DESCRIPTION
Rafferty’s Garden Baby Rice Cereal 80g (Best Before 17 May 2019)
ARTICLE NUMBER
600934
DEFECT
Organic Banana Porridge was incorrectly packed into Rafferty's Garden Organic Baby Rice Cereal packaging.
HAZARD
Any consumers who have a gluten (OATS) allergy or intolerance may have a reaction if the product is consumed.
ACTION REQUIRED
Consumers should not eat this product and should return it to the place of purchase for a full cash refund.
PRODUCT SAFETY RECALL
Laser Portable DVD Player 240V Mains Power Adapter
[Posted: 31/05/2018]
DESCRIPTION
Laser Portable DVD Player 240V Mains Power Adapter. Models DVD-PT-7B, DVD-PT-9B, DVD-PT-10B, PORT7-DUALB, DVD-PT9-DUALB. Batch codes 17585-18270. Code is the five digits of the serial number starting with '1'.
ARTICLE NUMBER
8320484, 496169, 496166, 496142 and 496119
DEFECT
The 240V mains power adapter housing may separate if dropped (the in-car charger is unaffected).
HAZARD
Live circuitry could be exposed, posing an electric shock hazard.
ACTION REQUIRED
Consumers should stop using the 240V mains power adapter immediately. To receive a replacement adapter visit www.laserco.com.au/adapter or return the complete product to the place of purchase for a refund.
For assistance call LASER Support on (02) 9870 3388 from 9am-5pm (AEST).
PRODUCT SAFETY RECALL
Dymples Portacot
[Posted: 25/05/2018]
DESCRIPTION
Dymples Portacot. This product was sold in BIG W nationally from 11/12/14 to 24/05/18.
ARTICLE NUMBER
8286069
The article number can be found on the label sewn into the mattress and cot.
DEFECT
The product does not comply with various material, design, safety, performance and marking requirements of Australian Standard AS/NZS 2195:2010 - Folding Cot.
HAZARD
There is a risk of injury to the occupant.
ACTION REQUIRED
Customers should immediately cease using the product and return it to any BIG W store for a full refund.
PRODUCT SAFETY RECALL
Funtastic Limited – DC Micro Pozers Series 1
[Posted: 04/04/2018]
DESCRIPTION
DC Micro Pozers are bendable figures (7cm) with magnets in hands and feet. Figures include Superman, Batman, Wonder Woman, The Flash, Supergirl, The Joker, Harley Quinn, Robin and Batgirl.
Sold at BIG W Australia: August 2017 – March 2018.
ARTICLE NUMBER
653399
DEFECT
If the tourch is dropped on a hard surface, button cell batteries may be dislodged.
HAZARD
Detached magnets may be swallowed by children and cause serious internal injury. The magnets may pose a choking hazard to young children (small parts).
ACTION REQUIRED
Consumers should immediately stop using this item and return it to their nearest BIG W store for a full refund.
CONTACT DETAILS
Consumers can contact Funtastic customer service on 1800 244 543 or info@funtastic.com.au
PRODUCT SAFETY RECALL
Rite Aid Mini Digital Temple Touch Thermometer
[Posted: 02/03/2018]
DESCRIPTION
Rite Aid Mini Digital Temple Touch Thermometer
ARTICLE NUMBER
8218595 (lot number: 5216)
Sold at BIG W, TerryWhite Chemmart, Toys R Us, and selected local pharmacies nationally (June 2017 - February 2018)
DEFECT
The battery compartment on the thermometer (lot number: 5216) is not adequately secured, allowing access to the button battery inside.
HAZARD
If young children gain access to the button batteries and ingest them, they may suffer internal burn injuries, which can result in serious illness and even death. In addition, the batteries may pose a choking hazard to young children.
ACTION REQUIRED
Consumers should immediately stop using the thermometer and return it to below reply-paid address for an exchange.
ToLife Technologies
Reply Paid 36
PO Box 36
Welshpool, WA 6986
CONTACT DETAILS
You can contact ToLife Technologies by phoning +61 8 9350 5688, Mon-Fri 8:00am-5:00pm AWST, via e-mail at marketing@tolife.com.au, or by visiting www.riteaid.com.au
PRODUCT SAFETY RECALL
B Collection Toddler Girls Bomber Jacket
[Posted: 23/02/2018]
DESCRIPTION
B Collection Toddler Girls Bomber Jacket sizes 2-7
ARTICLE NUMBER
1003587, 1003588, 1003589, 1003590, 1003591 and 1003592
The article number can be found on the care label. This product has been sold in BIG W nationally from 5 February 2018 to 22 February 2018.
DEFECT
The zipper slider may detach from the zipper.
HAZARD
A detached zipper slider may pose a potential choking hazard to a child.
ACTION REQUIRED
Customers should immediately cease using the jacket and return it to any BIG W store for a full refund.
PRODUCT SAFETY RECALL
Mamee Monster Rice Sticks Vegetable Flavour and Mamee Crunchy Snacks
[Posted: 19/01/2018]
DESCRIPTION
Mamee Monster Rice Sticks Vegetable Flavour 6 pack 120g, Mamee Monster Rice Sticks Vegetable Flavour 10 pack 200g and Mamee Crunchy Snacks 8pack 152g - Best Before: 04 Sept 2018 – 11 Dec 2018
ARTICLE NUMBER
6702564
DEFECT
The recall is due to the presence of an undeclared allergen (gluten).
FOOD SAFETY HAZARD
Any consumers who have a gluten allergy or intolerance may have a reaction if the product is consumed.
ACTION REQUIRED
Consumers who have a gluten allergy or intolerance should not consume this product and should return the product to the place of purchase for a full refund.
PRODUCT SAFETY RECALL
Jolly Jumper Port-A-Stand Set or Stand Only
[Posted: 15/12/2017]
DESCRIPTION
Jolly Jumper Port-A-Stand Set or Stand Only - Sold through Baby Bunting between July – November 2017 OR Jolly Jumper Port-A-Stand Set - Sold through Big W between August – October 2017
ARTICLE NUMBER
625349
HOW TO IDENTIFY
Batch PO# 674 on stand box under barcode (A) OR Code # 06017 or 03017 on the blue saddle (B)
DEFECT
The threaded parts of the locking bolt used to lock the top assembly have the potential to break when too much force is put on the black knob whilst assembling or disassembling the product. The hook used to hold the harness is welded to the frame and only the locking bolt that is used to tighten the frame is affected.
HAZARD
If the locking bolt breaks during use it may make the stand unstable.
ACTION REQUIRED
Consumers should stop using the product and contact Jolly Jumper on 02 9971 0470 or 02 9971 7044, or email jolly@fitnesswise.com.au for a replacement “U” section with hook and black knob.
PRODUCT SAFETY RECALL
Rafferty’s Garden Happy Tummies
[Posted: 04/09/2017]
DESCRIPTION
Rafferty’s Garden Happy Tummies Vegetable Risotto
ARTICLE NUMBER
500869
Best before 10/08/18 & Best before 12/08/18.
PROBLEM
Rafferty’s Garden has been advised that the Arborio rice we used in two batches of our Happy Tummies Vegetable Risotto may contain glass. No other Rafferty’s Garden product or batch is affected by this recall.
FOOD SAFETY HAZARD
Food products containing glass may cause injury if consumed. At Rafferty’s Garden, we take food safety and the safety of our little consumers very seriously. We have been advised that there was an issue at the Arborio rice manufacturers where glass has entered the production process and was not detected. Although we are confident of our rigorous quality screening
ACTION REQUIRED
Consumers should not eat this product and should return it to any BIG W store for a full refund.
PRODUCT SAFETY RECALL
Children's Wiggles Emma Zip Through Hooded Jacket
[Posted: 23/08/2017]
DESCRIPTION
Children's Wiggles Emma Zip Through Hooded Jacket.
ARTICLE NUMBER
609453, 609454, 609455, 609456
These article numbers can be found on the reverse side of the care label.
This product has been sold in BIG W nationally from 07/08/2017 to 18/08/2017.
DEFECT
The metal zipper slider may detach from the zipper when the zipper is undone.
HAZARD
Detached metal zipper puller may pose a potential choking hazard to a child.
ACTION REQUIRED
Customers should immediately cease using the jacket and return it to any BIG W store for a full refund.
Mistiyarn Pty Ltd apologises for any inconvenience caused.
PRODUCT SAFETY RECALL
OZtrail Rechargeable Fan
[Posted: 26/07/2017]
DESCRIPTION
OZtrail Rechargeable Fan.
ARTICLE NUMBER
Article Number: 883517 / Model Code: H-BIGW-GCL-F10R
Models affected will feature markings on the battery unit showing the OZtrail brand and have an LED light panel adjacent to the handle. The unit charges from either a 12 volt or 240 volt source and was supplied with these cords at the time of sale.
Models effected were sold nationally through BIG W stores and online from www.bigw.com.au from September 2015 to July 2017.
DEFECT
The fan unit and supplied power cords have no Australian certificate of conformity or approval and may not comply with Australian safety standards.
HAZARD
Risk of Fire and Electric Shock
There is a risk of fire and electric shock when the product is in use.
ACTION REQUIRED
Consumers should discontinue using the product immediately and return the product to BIG W stores for a full refund.
BIG W apologises to its customers for any inconvenience caused by this recall.
PRODUCT SAFETY RECALL
Contempo Heated Throw
[Posted: 23/06/2017]
DESCRIPTION
Contempo Heated Throw: Cameo Pink, Mood Indigo and Herringbone.
ARTICLE NUMBER
Cameo Pink - key code 558604; Mood Indigo - key code 558605; and Herringbone - key code 558606
The key code can be found on the label sewn into the throw.
This product has been sold by BIG W nationally from 27/2/17 to 14/6/17.
DEFECT
The product may overheat.
HAZARD
Risk of fire and electric shock.
ACTION REQUIRED
Customers should immediately cease using the product and return it to any BIG W store for a full refund.
BIG W apologises to its customers for any inconvenience caused by this recall.
PRODUCT SAFETY RECALL
Razor Ripstik Electric Skateboard
[Posted: 26/04/2017]
DESCRIPTION
Razor Ripstik Electric Skateboard 15155040. Sold at Big W, Toy World and Online August 2016 – April 2017.
ARTICLE NUMBER
506901
DEFECT
The rear wheel can stop rotating and lock up while in use.
HAZARD
If the rear wheel locks up, the rider may fall posing an injury hazard.
ACTION REQUIRED
Consumers should immediately stop using the Razor Ripstik Electric Skateboard and contact Funtastic for a free repair kit or return to the place of purchase for a full refund.
PRODUCT SAFETY RECALL
B Collection Toddler Boys Henley T-Shirt
[Posted: 31/03/2017]
DESCRIPTION
B Collection Toddler Boys Long Sleeve Henley T-Shirt sizes 2-7.
This product has been sold in BIG W nationally from 5/3/17 to 29/3/17.
ARTICLE NUMBER
557539, 557540, 557541, 557542, 557543, 557544
The article number can be found on the reverse side of the care label.
DEFECT
The buttons may come loose and detach from the garment.
HAZARD
Detached buttons may pose a potential choking hazard to a child.
ACTION REQUIRED
Customers should immediately cease using the t-shirt and return it to any BIG W store for a full refund.
BIG W apologises to its customers for any inconvenience caused by this recall.
PRODUCT SAFETY RECALL
Kids II Oball Rattle
[Posted: 20/03/2017]
DESCRIPTION
Kids II, Inc. Oball Rattles 81031 sold to consumers after January 1, 2016, with one chamber containing all orange beads and the following “T” date codes: T3065, T0486, T1456, T2316 and T2856. The date code is located on a small triangle on the inner surface of the product.
ARTICLE NUMBER
879053
DEFECT
Small parts can release from the chamber.
HAZARD
Small parts may pose a choking hazard for children under three years of age.
ACTION REQUIRED
Consumers should immediately take these recalled rattles away from young children and contact the firm to receive a full refund.
PRODUCT SAFETY RECALL
Little Live Pets Lil Frog
[Posted: 23/02/2017]
DESCRIPTION
Little Live Pets Lil Frog and Lil Frog Lily Pad
ARTICLE NUMBER
28262, 28263, 28264 and 28218
DEFECT
The recall is due to a design defect which could cause a safety issue.
HAZARD
If the batteries cap is removed it can become projectile and the chemicals can leak poisonous chemicals and become an injury hazards
ACTION REQUIRED
Please visit www.moosetoys.com - click on “Product Safety” tab, or visit www.recall.moosetoys.com for replacement and refund instructions, or call 03-8572-1244.
2016 RECALLS
PRODUCT SAFETY RECALL
PowerCube ReWireable USB
[Posted: 22/12/2016]
DESCRIPTION
PowerCube ReWireable USB
ARTICLE NUMBER
533639, 533650, 533657, 533652, 533655, 53351, 533653, 533654 and 533656
DEFECT
The adaptor supplied is to European specifications and does not comply with relevant Australian electrical safety requirements.
HAZARD
The adaptor contains a fuse holder which is not permitted under standard AS/NZS 3105.
ACTION REQUIRED
Customers should immediately cease using the item and return it to any BIG W store for a full refund.
PRODUCT SAFETY RECALL
Finding Dory Light up Treasure Chest
[Posted: 10/08/2016]
DESCRIPTION
Finding Dory Light up Treasure Chest
ARTICLE NUMBER
9312475986804
DEFECT
The battery compartment lid may not be securely fastened which may expose batteries.
HAZARD
If young children gain access to the button batteries and ingest them, they may suffer internal burn injuries, which can result in serious illness and even death. In addition, the batteries may pose a choking hazard to young children.
ACTION REQUIRED
Customers should immediately cease using the item and return it to any BIG W store for a full refund.
PRODUCT SAFETY RECALL
Ditto Novelty Heart Shaped Calculator
[Posted: 06/07/2016]
DESCRIPTION
Ditto Novelty Heart Shaped Calculator
ARTICLE NUMBER
10506 (pink), 10507 (purple)
DEFECT
Product may crack open when dropped exposing the button cell battery.
HAZARD
Exposed button cell battery poses potential choking / safety hazard.
ACTION REQUIRED
Customers should immediately cease using the item and return it to any BIG W store for a full refund.
PRODUCT SAFETY RECALL
Aqua Rug
[Posted: 06/07/2016]
DESCRIPTION
Aqua Rug
Aqua Rug is designed to provide a non-slip surface for use in a bath or shower. The product was sold between 1st June 2013 and 29 September 2014, mainly through Global Shop Direct online shop but also major retailers Big W and Target. The product is either white or clear and measures 75cm x 43 cm. Only the Aqua Rug with the four suction cups on the bottom is affected.
DEFECT
There is potential for all four suction cups to not be securely suctioned to the surface of the bath or shower.
HAZARD
If the mat is not correctly attached to the surface of the bath or shower, the mat may slip creating a slip and fall hazard that may cause an injury to the user.
WHERE SOLD
The product was sold between 1st June 2013 and 29 September 2014, mainly through Global Shop Direct online shop but also major retailers Big W and Target.
PRODUCT SAFETY RECALL
Dymples Infant Sleeping Bags
[Posted: 18/04/2016]
DESCRIPTION
Dymples Infant Sleeping Bags
ARTICLE NUMBER
Blue Vehicles: 400515, 400514, 400516, 400517
Grey Bears: 400511, 400510, 400512, 400513
White Bunny: 400523, 400522, 400524, 400525
Pink Hearts: 400527, 400526, 400528, 400529
The article number can be found on the reverse side of the care label.
DEFECT
The press studs may come loose and detach from the garment.
HAZARD
Any detached press stud may pose a potential choking hazard to a child, no injury was reported.
WHERE SOLD
This product has been sold in BIG W stores nationally from: 25 January 2016 – 15 April 2016
PRODUCT SAFETY RECALL
Miffy Sleeping Bag
[Posted: 16/04/2016]
DESCRIPTION
Miffy Sleeping Bag
ARTICLE NUMBER
959627, 959626, 959625, 959624
DEFECT
The press studs may become loose during the use resulting in them detaching from the garment.
HAZARD
The detached press stud may pose a potential choking hazard to the child.
WHERE SOLD
This product has been sold in BIG W nationally from 7th March 2016 to 12th April 2016
2015 RECALLS
PRODUCT SAFETY RECALL
CUSTOMER NOTICE: Christmas Mini Bon Bons 6pk (product number: 847193)
[Posted: 11/12/2015]
DESCRIPTION
It has come to the attention of BIG W that our Christmas Mini Bon Bons (6 pack) product does not contain the items described on its packaging. As a result it has been removed from shelves.
WHAT TO DO
If you have purchased this product from BIG W we encourage you to return it to your local store. The store will issue a full refund of the product and provide a complimentary pack of Bon Bons.
WHERE SOLD
Sold at BIG W Sept 2015 - Dec 2015
PRODUCT SAFETY RECALL
Abode Electric Blankets - Recall Re-Announcement
[Posted: 09/11/2015]
DESCRIPTION
Abode Electric Blankets (7089466, 7089527, 7089619)
DEFECT
The blanket’s controller cord may fatigue and cause an internal short circuit and overheat.
HAZARD
Affected units could pose a potential fire hazard. No injuries have been reported. No other products in the Abode product range are affected.
WHERE SOLD
This product was sold in BIG W stores nationally from March 2009 to August 2012. A recall first occurred in August 2012. This recall was reissued in June 2013. This is a further reminder that the product remains under recall.
Note: Recall affects the following additional:
Abode Electric Blanket Single - Model No: BA111, Keycode: 7089466
Abode Electric Blanket Single Fitted - Model No: BA211, Keycode: 7089527
Abode Electric Blanket Queen/Double - Model No: BA212, Keycode: 7089619
PRODUCT SAFETY RECALL
Bonds Baby Newbies Longsleeve Coverall
[Posted: 06/08/2015]
DESCRIPTION
Bonds Baby Newbies Longsleeve Coverall (00000-0)
DEFECT
Part of a broken needle may have been left in during the manufacture of this product.
HAZARD
The needle may protrude through the product posing a potential laceration or puncture hazard.
WHERE SOLD
Sold December 2013 - August 2015 at BIG W
Note: Recall also affects the following additional products sold December 2013 - August 2015 at Myer, Target, Toys R Us, Baby Bunting, David Jones, Your Wardrobe, Trade Secret, Bonds Stoers and bonds.com.au:
- Bonds Baby Newbies Dress (000-2)
- Bonds Baby Newbies Beginnings Cardigan (0000-0)