BIG W Product Withdrawals and Recalls


Emergency Contact

For after hours emergency product safety issues, please call 1300 244 999.

Learn about our Products Safety Commitment


PRODUCT SAFETY RECALL

Barbie Organic Playsuit Size 2 Only 

[Posted: 04/06/2021]

 

DESCRIPTION

Barbie Organic Playsuit Size 2 Only. The article number can be found on the care instruction label. This product has been sold in BIG W nationally from 30/11/2020 to 02/06/2021.

ARTICLE NUMBER

1286000

DEFECT

The size 2 garments do not carry the fire hazard information label as required by the mandatory standard 'Consumer Goods (Children’s Nightwear and Limited Daywear and Paper Patterns for Children’s Nightwear) Safety Standard 2017'. 

HAZARD

The consumer may not be aware of the fire hazard information of the size 2 garment. 

ACTION REQUIRED

Consumers should immediately cease using the garment and return the product to any BIG W store for a full refund. 


PRODUCT SAFETY RECALL

MorfBoard Skate & Scoot Combo Set 

[Posted: 17/05/2021]

 

DESCRIPTION

MorfBoard Skate & Scoot Combo Set. The product was sold nationally by various retailers between 26 April 2018 and 27 September 2018.

The affected product comes in multiple colours. The affected products were supplied with a "Y" shaped handle bar. The date codes of the affected products are 0998VE01, 1278VE01, 1598VE01, 1818VE01, 2328VE01, 2428VE01 and 2548VE01. The date codes are located on the underside of the skateboard. 

ARTICLE NUMBER

689811

DEFECT

The “Y” handle bar welding may break under excessive force, while in use. 

HAZARD

If the "Y" handle bar welding breaks, the rider could fall, increasing the risk of serious injury to the rider and other road, path or trail users nearby. 

ACTION REQUIRED

If your product has a “Y” shaped handlebar and any of the date codes listed above, stop using the product immediately and contact Jakks to organise for a free replacement handle. Consumers can contact Jakks by visiting https://jakks.com/safety-notices/morfboard/ or by calling the 24 hour toll free number 1800 292 034. 


PRODUCT SAFETY RECALL

Tinkers Drawing Board Table and Chairs

[Posted: 02/07/2019, reposted: 27/04/2021]

 

DESCRIPTION

Tinkers Drawing Table and Chair.
This product has been sold in BIG W nationally from: 1 April 2018 to 10 April 2019.

ARTICLE NUMBER

8324960

DEFECT

In some circumstances the chairs may break if a child leans on it at an angle.

HAZARD

If the defect occurs whilst in use the break could cause a serious injury.

ACTION REQUIRED

Customers should immediately cease using the Table and Chairs and return it to any BIG W store for a full refund.


PRODUCT SAFETY RECALL

My Foldaway Fan

[Posted: 17/02/2021]

 

DESCRIPTION

My Foldaway Fan: Both Models that have been sold are affected by this recall: Standard Model: Global Shop Direct Model#: MFFAN, Supplier Model#: 7039FEB Deluxe Model: Global Shop Direct Model#: MFFANDX, Supplier Model#: 7358M0BP. The Supplier Model Number is clearly printed on the sticker on the underside of the fan. The affected Model numbers are 1039FEB and 7358M0BP. These items were sold at www.globalshopdirect.com.au and various other retailers between September 2020 and February 2021.

ARTICLE NUMBERS

134735

DEFECT

Unknown internal fault with fan can cause it to melt or catch fire during or after charging.

HAZARD

If the fan overheats, the product may melt or catch fire, which can cause serious injury or death.

ACTION REQUIRED

Customers should immediately stop using the product and return it to the place of purchase for a full refund.


PRODUCT SAFETY RECALL

Christmas Wreath Candle Holder [Re-issued for longer sales period]

[Originally posted: 08/11/2018, updated: 21/11/2018, updated: 15/02/2019]

 

DESCRIPTION

BIG W Christmas Wreath Candle Holder in four colours, Pink and Gold, Green and Silver, White and Green, and Red and Green.

This product was sold in BIG W stores nationally and online from 21 September 2017 and this recall covers any sales of this product up to 15 February 2019.

ARTICLE NUMBERS

689023, 689054, 609304 and 609303
The article numbers can be found at the back of the box.

DEFECT

The wreath surrounding the candle holder could catch fire and remain alight longer than permitted by the Consumer Protection Notice No.12 of 2011 - Permanent ban on combustible candle holders.

HAZARD

Potential burns or fire causing property damage, serious injury or death could occur.

ACTION REQUIRED

Customers should immediately cease using the candle and return it to any BIG W store for a full refund. No proof of purchase is required.


PRODUCT SAFETY RECALL

Bebecare Pod Nui High Chair Childcare Pod High Chair & Childcare Coda High Chair

[Posted: 06/11/2020]
 

DESCRIPTION

Childcare Pod High Chair model no. (091500-018). This product has been sold nationally from 13th Jan 2016 through to 2nd November 2018. Other models may have been sold elsewhere. View customer notice for further details.

ARTICLE NUMBER

419417

DEFECT

The plastic casing at the top of the high chair leg may develop cracks or break which may lead to the chair legs twisting which can impact on the strength and stability of the chairs legs.

HAZARD

If the plastic shell breaks or cracks and the chair legs becomes unstable, this could result in the chair collapsing, increasing the risk of injury to small children.

ACTION REQUIRED

Consumers should immediately cease using the product and check if the product is affected by reviewing the product details beside the barcode, which is located under the plastic seat of the high chair.

Consumers with affected products should go to www.safetymatterscnp.com.au and register. A supportive crossbrace kit designed to strengthen the structure of the chair and prevent twisting of the chair legs will be sent to the consumer, with installation instructions, at no cost.


PRODUCT SAFETY RECALL

Girls Frill Sleeve PJ - Emma Wiggles - sizes 2 - 6

[Posted: 27/03/2019, reposted: 12/10/2020]

 

DESCRIPTION

Girls Frill Sleeve PJ - Emma Wiggles- sizes 2 - 6. Manufactured under license by Mistiyarn Pty Ltd. This product has been sold in BIG W nationally from: 02/01/19 to 07/03/19.

ARTICLE NUMBERS

1100177, 1100178, 1100179, 1100180, 1100181
The article number can be found on the care instruction label.

DEFECT

The frills on the top do not comply with the requirements of the mandatory standard 'Consumer Goods (Children's Nightwear and Limited Daywear and Paper Patterns for Children's Nightwear) Safety Standard 2017'.

HAZARD

The garment may pose a potential fire hazard.

ACTION REQUIRED

Customers should immediately cease using the PJ set and return it to any BIG W store for a full refund.


PRODUCT SAFETY RECALL

Barbie Disco Ball BT and Surprise Disco Ball Karaoke Machines [Updated]

[Originally posted: 12/12/2019, updated: 23/09/2020]

 

DESCRIPTION

Barbie Disco Ball BT Karaoke Machine - Model KO3-13059A
LOL Surprise Disco Ball Karoke Machine - Model KO3-13136A-AU
This product was sold in BIG W stores nationally and online from 01 June 2019

ARTICLE NUMBERS

11301 and 11235

DEFECT

The power supply included in the models does not have insulated pins. Models before 01/06/2019 supplied where the pins are insulated are not affected by this recall. The power supply does not meet the safety standard AS/NZS 60950. 1:2015

HAZARD

Risk of electric shock that can lead to severe injury or death.

ACTION REQUIRED

  • Stop using the product immediately and unplug it from the wall socket outlet.
  • Contact Powermove Distribution on (03) 9358 5999 or email on support@powermove.com.au for a replacement power supply, or
  • Return the product to your local Big W store for a full refund.

Visit: www.powermove.com.au or www.bigw.com.au for contact details of your closest store.


PRODUCT SAFETY RECALL

May Gibbs Rubbish Bin with Lid

[Posted: 01/08/2020]

 

DESCRIPTION

May Gibbs Rubbish Bin with Lid sold in BIG W stores nationally between the 27th – 31st July, 2020.

ARTICLE NUMBER

92673

DEFECT

In some circumstances the knob style handle and screw may come away from the lid.

HAZARD

If the defect occurs it could pose a choking hazard for young children.

ACTION REQUIRED

Customers should immediately cease using the May Gibbs Rubbish Bin and return it to any BIG W store for a full refund.


PRODUCT SAFETY RECALL

Emperor Eclipse Car Seat, Infasecure Rally II Blackberry Car Seat and Emperor Nexus Car Seat fitted with the below Holmbergs Buckles

[Posted: 26/02/2020]
 

DESCRIPTION

The car seats with a defective Holmbergs Buckle contain the serial numbers B18002, B18003 or B19009 (stamped on the reverse below the Holmbergs logo | see here), fitted to Infa-Secure child restraint car seats, sold nationally through major retailers and specialist stores from October 2019 to February 2020.

ARTICLE NUMBERS

72057 - Emperor Eclipse Car Seat - CS9213WE
669735 - Infasecure Rally II Blackberry Car Seat - CS7113WB
811912 - Emperor Nexus Car Seat - CS9213FN
540990 - InfaSecure Ranger Car Seat - CS4413WN
669734 - InfaSecure Rally Blueberry Car Seat - CS7113WB
72056 - Eclipse Ranger Car Seat - CS4413WE
7662 - Everest 0 to 8 years (2013) Black - CS4313B

DEFECT

There is a risk that the seat buckle screws may become loose or separate, preventing the buckle from securing properly.

HAZARD

Child restraint car seats without securely functioning buckles pose an increased risk of injury to the occupant if the vehicle is in an accident.

ACTION REQUIRED

Consumers should stop using the product immediately. Consumers should contact Infa-Secure Pty Ltd on 1300 924 632 (from 8.30 am to 5 pm AEST Monday-Friday) or visit www.infasecure.com.au to arrange a free replacement buckle kit.


PRODUCT SAFETY RECALL

Purina Total Care Star Wars Cat Collar

[Posted: 21/02/2020]

 

DESCRIPTION

Purina Total Care Star Wars Cat Collar.
The cat collars were sold in Woolworths, BIG W and pet speciality stores from late 2019.

ARTICLE NUMBER

67131

DEFECT

Cats may catch their claws on the edge of the collar, causing it to fray.

HAZARD

The frayed collar may cause injury to the cat.

ACTION REQUIRED

Keep your cat safe by removing this collar immediately. You can return it to the place of purchase for a full refund.


PRODUCT SAFETY RECALL

Uncle Tobys Roll-Ups

[Posted: 12/01/2020]

 

DESCRIPTION

Uncle Tobys Roll-Ups (some batches of Passionfruit, Rainbow Berry, Rainbow Fruit Salad, Funprints Strawberry flavours).

  Best before date and batch code

Uncle Tobys Roll-Ups Passionfruit

01 JUL 2020, 93383607

Uncle Tobys Roll-Ups Rainbow Berry

02 JUL 2020, 93393607
06 JUL 2020, 93433607
07 JUL 2020, 93443607

Uncle Tobys Roll-Ups Rainbow Fruit Salad

29 JUN 2020, 93363607
30 JUN 2020, 93373607
01 JUL 2020, 93383607
13 JUL 2020, 93503607

Uncle Tobys Roll-Ups Funprints Strawberry

08 JUL 2020, 93453607
09 JUL 2020, 93463607
14 JUL 2020, 93513607

The batch code can be found on top of the Uncle Tobys Roll-Ups box or on the back of the individual wrapper, below the expiry date.

ARTICLE NUMBERS

324231 and 324234

DEFECT

Some products are being recalled because an ingredient supplier has advised Nestlé that equipment failure in their facility has led to the possible presence of small metal fragments in an ingredient supplied to Nestlé used to manufacture the products.

FOOD SAFETY HAZARD

The Uncle Tobys Roll-Ups products being recalled may contain small metal fragments, which may cause illness/injury if consumed.

ACTION REQUIRED

Consumers should not eat this product. Consumers should return the product to the place of purchase for a full cash refund. Any consumers concerned about their health should seek medical advice.

CONTACT DETAILS

For further information contact Nestlé Australia on 1800 152 126.


PRODUCT SAFETY RECALL

Christmas Candle Holder

[Posted: 08/07/2019]
 
DESCRIPTION

BIG W 2016 season Christmas Candle Holders.
This product was sold in BIG W stores nationally and online from 14 September 2016 - 13 September 2017.

ARTICLE NUMBERS

484844, 484848 and 484846
The article number can be found at the back of the box.

DEFECT

The decorations surrounding the candle holder could catch fire and remain alight longer than permitted by the Consumer Protection Notice No.12 of 2011 - Permanent ban on combustible candle holders.

HAZARD

Potential burns or fire causing property damage, serious injury or death could occur.

ACTION REQUIRED

Customers should immediately cease using the product and return it to any BIG W store for a full refund. No proof of purchase is required.


PRODUCT SAFETY RECALL

Kaleidoscope Design-Your-Own Sparkly Candles

[Posted: 21/11/2019]

 

DESCRIPTION

Kaleidoscope Design-Your-Own Sparkly Candles.
This product has been sold in BIG W nationally from: 4 May 2017 to 19 June 2019.

ARTICLE NUMBER

8406704

DEFECT

The battery compartment may not adequately secured with a screw in some instances, and the button batteries in the product may be easily accessible.

HAZARD

If young children gain access to the button batteries and ingest them, they may suffer internal burn injuries, which can result in serious illness and even death. In addition, the batteries may pose a choking hazard to young children.

ACTION REQUIRED

Consumers should immediately cease using the product if non-compliant, and return to any BIG W store for a full refund.


PRODUCT SAFETY RECALL

Kaleidoscope Design-Your-Own Glow Bugs

[Posted: 21/11/2019]

 

DESCRIPTION

Kaleidoscope Design-Your-Own Glow Bugs.
This product has been sold in BIG W nationally from: 3 April 2017 to 19 March 2019.

ARTICLE NUMBER

897185

DEFECT

The battery compartment lid may not be securely fastened with a screw which may expose batteries.

HAZARD

If young children gain access to the button cell batteries and ingest them, they may suffer internal burn injuries, which can result in serious illness and even death. In addition, the batteries may pose a choking hazard in young children.

ACTION REQUIRED

Customers should immediately cease using the item if non compliant and return it to any BIG W store for a full refund.


PRODUCT SAFETY RECALL

Ray Ban Sunglasses - Style RB4175 [Updated]

[Originally posted: 21/03/2019, updated: 16/04/2019]

 

DESCRIPTION

“Ray Ban” brown tortoise shell sunglasses - style RB4175.The style number can be found on the inside of left arm.
This recall does not apply to sunglasses that have prescription lenses.
This product has been sold in BIG W Optical stores in South Australia, New South Wales, Queensland and Victoria from November 2016 to January 2019.

DEFECT

The sunglasses may not comply to the mandatory standard ‘Consumer Protection Notice No. 13 of 2003 - Consumer product safety standard: Sunglasses and fashion spectacles’.

HAZARD

Some non-prescription lenses may not be strong or robust enough and may crack or break under pressure or there may be a variation between the left lens and right lens.

ACTION REQUIRED

Customers should cease using this product, and return to a BIG W Optical store for a full refund.


PRODUCT SAFETY RECALL

Girls Frill Sleeve PJ - Emma Wiggles - sizes 2 - 6

[Posted: 27/03/2019]

 

DESCRIPTION

Girls Frill Sleeve PJ - Emma Wiggles- sizes 2 - 6. Manufactured under license by Mistiyarn Pty Ltd. This product has been sold in BIG W nationally from: 02/01/19 to 07/03/19.

ARTICLE NUMBERS

1100177, 1100178, 1100179, 1100180, 1100181
The article number can be found on the care instruction label.

DEFECT

The frills on the top do not comply with the requirements of the mandatory standard 'Consumer Goods (Children's Nightwear and Limited Daywear and Paper Patterns for Children's Nightwear) Safety Standard 2017'.

HAZARD

The garment may pose a potential fire hazard.

ACTION REQUIRED

Customers should immediately cease using the PJ set and return it to any BIG W store for a full refund.


PRODUCT SAFETY RECALL

Girls Character Licensed Pyjamas

[Posted: 27/03/2019]

 

DESCRIPTION

Disney Marie Pyjama sizes 2-7 and Paw Patrol Skye Pyjama sizes 2-6, sold through BIG W between 02/01/2019 and 07/03/2019.

ARTICLE NUMBERS

Disney Marie Pyjama sizes 2-7 - 1106916, 1106917, 1106918, 1106919, 1106920 and 1106921
Paw Patrol Skye Pyjama sizes 2-6 - 1106937, 1106938,1106939,1106940 and 1106941
The article numbers can be found on the care instruction label.

DEFECT

The frill on these garments do not comply with the mandatory Safety Standard: Consumer Goods (Children's Nightwear and Limited Daywear and Paper Patterns for Children's Nightwear) Safety Standard 2017

HAZARD

The garments may pose a potential fire hazard.

ACTION REQUIRED

Customers should cease using these products immediately and return to any BIG W store for a full refund.


PRODUCT SAFETY RECALL

Little Tikes 4-in-1 Trike

[Posted: 27/03/2019]

 

DESCRIPTION

BIG W is recalling the Little Tikes 4-in-1 Trike model sold at BIG W stores and bigw.com.au from June 2017 to 14 March 2019. This product is supplied to BIG W by Headstart and is not BIG W’s own brand product.

ARTICLE NUMBERS

431721

DEFECT

The Little Tikes 4-in-1 Trike should not be used as a stroller but has some features of a stroller. The product is unsafe for use as a stroller to transport children as it does not have the safety features required of a stroller under the mandatory standard Consumer product Safety Standard for Prams and Strollers (Consumer Product Notice No. 8 of 2007, as amended on 14 February 2019.

HAZARD

If used by a customer as a stroller to transport children, the product may cause injury to a child if the product rolls in an uncontrolled manner or if the child falls out of the product.

ACTION REQUIRED

Customers should not use the product as a stroller to transport children. Consumers can return the product to any BIG W store for a full refund. A receipt is not required.


PRODUCT SAFETY RECALL

Ray Ban Sunglasses - Style RB4175

[Posted: 21/03/2019]

 

DESCRIPTION

“Ray Ban” brown tortoise shell sunglasses - style RB4175.The style number can be found on the inside of left arm.
This recall does not apply to sunglasses that have prescription lenses.
This product has been sold in BIG W Optical stores in South Australia, New South Wales, Queensland and Victoria from November 2016 to January 2019.

DEFECT

The sunglasses may not comply to the mandatory standard ‘Consumer Protection Notice No. 13 of 2003 - Consumer product safety standard: Sunglasses and fashion spectacles’.

HAZARD

Some non-prescription lenses may crack or break under pressure or have differences in the gradient from the left lens to the right lens.

ACTION REQUIRED

Customers should cease using this product, and return to a BIG W Optical store for a full refund.


PRODUCT SAFETY RECALL

'SmarTrike' trike models sold any time prior to 28 February 2019 at BIG W stores and at bigw.com.au.

[Posted: 01/03/2019]

 

DESCRIPTION

SmarTrike Deluxe Blue/Pink, SmarTrike Dream 4in1/Green, SmarTrike Fresh Pink/Yellow, SmarTrike Glow Blue/Green/Pink/Red, SmarTrike Groove Pink/Green, SmarTrike 4in1 Sky Blue/Pink, SmarTrike Smartfold 6in1 Red,SmarTrike Spark Blue/Pink SmarTrike Spirit Pink/Blue, SmarTrike Splash Blue/Purple,SmarTrike Sport Blue/Pink, SmarTrike & Go, SmarTrike Vanilla Pink/Green, SmarTrike 5in1 Voyager Blue,SmarTrike Recliner, SmarTrike Boys/Girls Blue/Pink, SmarTrike all-in-one Stage 5 Blue/Pink, SmarTrike Fold 7in1 Red, Fisher Price SmarTrike Charisma Red, Fisher Price SmarTrike Elite Blue/Pink and Fisher Price SmarTrike 4in1 Jungle Pink/Red,

ARTICLE NUMBERS

SmarTrike Deluxe Blue/Pink 8213506/8213508
SmarTrike Dream 4in1/Green 8329559/41153
SmarTrike Fresh Pink/Yellow 8263515/8263512
SmarTrike Glow Blue/Green/Pink/Red 41144/431708/41143/572364
SmarTrike Groove Pink/Green 513389/513392
SmarTrike 4in1 Sky Blue/Pink 674244/674245
SmarTrike Smartfold 6in1 Red 675004
SmarTrike Spark Blue/Pink 8388307/8388306
SmarTrike Spirit Pink/Blue 8329557/8329558
SmarTrike Splash Blue/Purple 924137/924140
SmarTrike Sport Blue/Pink 8263508/8263509
SmarTrike & Go 8323616
SmarTrike Vanilla Pink/Green 8329555/8329556
SmarTrike 5in1 Voyager Blue 572365
SmarTrike Recliner 8329560
SmarTrike Boys/Girls Blue/Pink 7227639/7227622
SmarTrike all-in-one Stage 5 - Blue/Pink 8213597/8213610
Fisher Price SmarTrike Charisma Red 41146
Fisher Price SmarTrike Elite Blue/Pink 8329553/8329552
Fisher Price SmarTrike 4in1 Jungle Pink/Red 513398/513394

DEFECT

These SmarTrike products should not be used as a stroller but have some of the features of a stroller. The products are unsafe for use as a stroller to transport children as they do not have the safety features required of a stroller by the mandatory standard Consumer Product Safety Standard for Prams and Strollers (Consumer Protection Notice No 8 of 2007, as amended on 14 February 2019).

HAZARD

If used by a customer as a stroller to transport children, the product may cause injury to a child if the product rolls in an uncontrolled manner or if the child falls out of the product.

ACTION REQUIRED

Consumers should not use the product as a stroller to transport children. Consumers can return the product to any BIG W store for a full refund. A receipt is not required.


PRODUCT SAFETY RECALL

Infant’s ‘That’s Not My...’ Coverall

[Posted: 21/02/2019]

 

DESCRIPTION

Infant’s ‘That’s Not My...’ Coverall sizes 0000-1.
This product has been sold in BIG W nationally from: 24/1/19 to 15/2/19.

ARTICLE NUMBERS

Puppy - 1120004, 1120005, 1120006, 1120007, 1120008
Kitten - 1120009, 1120010, 1120011, 1120012, 1120013
Monkey - 1120014, 1120015, 1120016, 1120017, 1120018

The article number can be found on the care instruction label.

DEFECT

The garments do not carry the fire hazard information label as required by the mandatory standard 'Consumer Goods (Children's Nightwear and Limited Daywear and Paper Patterns for Children's Nightwear) Safety Standard 2017.

HAZARD

The consumer may not be aware of the fire hazard information of the garment.

ACTION REQUIRED

Customers should immediately cease using the coverall and return it to any BIG W store for a full refund.


PRODUCT SAFETY RECALL

Dymples Infant Girls Overall and Tee Set

[Posted: 25/01/2019]

 

DESCRIPTION

Dymples Infant Girls Overall and Tee Set sizes 000-2.
This product has been sold in BIG W nationally from:Animal - 19/11/18 to 24/1/19 and Pink Spot - 30/7/18 to 24/1/19.

ARTICLE NUMBERS

Animal - 1079219, 1079218, 1079217, 1079230, 1079231
Pink Spot - 1042341, 1042342, 1042343, 1042344, 1042345
The article number can be found on the care instruction label.

DEFECT

The buttons at the waist may detach from the garment.

HAZARD

Detached buttons may pose a potential choking hazard.

ACTION REQUIRED

Customers should immediately cease using the overall and tee set and return it to any BIG W store for a full refund.


PRODUCT SAFETY RECALL

Christmas Wreath Candle Holder [Updated]

[Originally posted: 08/11/2018, updated: 21/11/2018]

 

DESCRIPTION

BIG W Christmas Wreath Candle Holder in four colours, Pink and Gold, Green and Silver, White and Green, and Red and Green.

ARTICLE NUMBERS

689023, 689054, 609304 and 609303
The article numbers can be found at the back of the box.

DEFECT

The wreath surrounding the candle holder could catch fire and remain alight longer than permitted by the Consumer Protection Notice No.12 of 2011 - Permanent ban on combustible candle holders.

HAZARD

Potential burns or fire causing property damage, serious injury or death could occur.

ACTION REQUIRED

Customers should immediately cease using the candle and return it to any BIG W store for a full refund. No proof of purchase is required.


PRODUCT SAFETY RECALL

MyBaby Comfort Creatures Night Light – Giraffe

[Posted: 09/11/2018]

 

DESCRIPTION

Comforting night light (model number: MYB-N100GIR-AU) with 5 adjustable LED light colour options, powered by external power adapter. The affected products are marked with batch number of “GP230118”, which is identified underneath the night light.

ARTICLE NUMBER

680666

DEFECT

In some cases, soft brown plastic feet may not be sufficiently bonded with main unit, may generate small parts.

HAZARD

Small parts may cause choking, suffocation, or death in young children.

ACTION REQUIRED

Stop using the product immediately and remove from reach of children. Consumers can return the product to point of purchase for a full refund.


PRODUCT SAFETY RECALL

Christmas Wreath Candle Holder

[Posted: 08/11/2018]

 

DESCRIPTION

BIG W Christmas Wreath Candle Holder in two colours Pink and Gold.

ARTICLE NUMBERS

689023 and 689054
The article numbers can be found at the back of the box.

DEFECT

The wreath surrounding the candle holder could catch fire and remain alight longer than permitted by the Consumer Protection Notice No.12 of 2011 - Permanent ban on combustible candle holders.

HAZARD

Potential burns or fire causing property damage, serious injury or death could occur.

ACTION REQUIRED

Customers should immediately cease using the candle and return it to any BIG W store for a full refund. No proof of purchase is required.


PRODUCT SAFETY RECALL

Shark Navigator Lift-Away Vacuum Cleaner & Shark Navigator Lift-Away Professional Vacuum Cleaner

[Posted: 26/09/2018]

 

DESCRIPTION

Shark Navigator Lift-Away Vacuum Cleaner (model number NV350NZ) manufactured prior to 18 October 2014 and all Shark Navigator Lift-Away Professional Vacuum Cleaners (model number NV356NZ).

ARTICLE NUMBER

880255

DEFECTS

A fault that can create excessive heat in the power cord has been reported in some of these models.

HAZARD

Risk of Burn and Electric Shock.

ACTION REQUIRED

Consumers are advised to unplug their vacuum cleaner at the wall and not to use again until it has been repaired.


PRODUCT SAFETY RECALL

Rafferty’s Garden Baby Rice Cereal 80g (Best Before 17 May 2019)

[Posted: 07/08/2018]

 

DESCRIPTION

Rafferty’s Garden Baby Rice Cereal 80g (Best Before 17 May 2019)

ARTICLE NUMBER

600934

DEFECT

Organic Banana Porridge was incorrectly packed into Rafferty's Garden Organic Baby Rice Cereal packaging.

HAZARD

Any consumers who have a gluten (OATS) allergy or intolerance may have a reaction if the product is consumed.

ACTION REQUIRED

Consumers should not eat this product and should return it to the place of purchase for a full cash refund.


PRODUCT SAFETY RECALL

Laser Portable DVD Player 240V Mains Power Adapter

[Posted: 31/05/2018]

 

DESCRIPTION

Laser Portable DVD Player 240V Mains Power Adapter. Models DVD-PT-7B, DVD-PT-9B, DVD-PT-10B, PORT7-DUALB, DVD-PT9-DUALB. Batch codes 17585-18270. Code is the five digits of the serial number starting with '1'.

ARTICLE NUMBER

8320484, 496169, 496166, 496142 and 496119

DEFECT

The 240V mains power adapter housing may separate if dropped (the in-car charger is unaffected).

HAZARD

Live circuitry could be exposed, posing an electric shock hazard.

ACTION REQUIRED

Consumers should stop using the 240V mains power adapter immediately. To receive a replacement adapter visit www.laserco.com.au/adapter or return the complete product to the place of purchase for a refund.

For assistance call LASER Support on (02) 9870 3388 from 9am-5pm (AEST).


PRODUCT SAFETY RECALL

Dymples Portacot

[Posted: 25/05/2018]

 

DESCRIPTION

Dymples Portacot. This product was sold in BIG W nationally from 11/12/14 to 24/05/18.

ARTICLE NUMBER

8286069
The article number can be found on the label sewn into the mattress and cot.

DEFECT

The product does not comply with various material, design, safety, performance and marking requirements of Australian Standard AS/NZS 2195:2010 - Folding Cot.

HAZARD

There is a risk of injury to the occupant.

ACTION REQUIRED

Customers should immediately cease using the product and return it to any BIG W store for a full refund.


PRODUCT SAFETY RECALL

Funtastic Limited – DC Micro Pozers Series 1

[Posted: 04/04/2018]

 

DESCRIPTION

DC Micro Pozers are bendable figures (7cm) with magnets in hands and feet. Figures include Superman, Batman, Wonder Woman, The Flash, Supergirl, The Joker, Harley Quinn, Robin and Batgirl. 
Sold at BIG W Australia:  August 2017 – March 2018.

ARTICLE NUMBER

653399

DEFECT

If the tourch is dropped on a hard surface, button cell batteries may be dislodged.

HAZARD

Detached magnets may be swallowed by children and cause serious internal injury. The magnets may pose a choking hazard to young children (small parts).

ACTION REQUIRED

Consumers should immediately stop using this item and return it to their nearest BIG W store for a full refund.

CONTACT DETAILS

Consumers can contact Funtastic customer service on 1800 244 543 or info@funtastic.com.au


PRODUCT SAFETY RECALL

Rite Aid Mini Digital Temple Touch Thermometer

[Posted: 02/03/2018]

 

DESCRIPTION

Rite Aid Mini Digital Temple Touch Thermometer

ARTICLE NUMBER

8218595 (lot number: 5216)
Sold at BIG W, TerryWhite Chemmart, Toys R Us, and selected local pharmacies nationally (June 2017 - February 2018)

DEFECT

The battery compartment on the thermometer (lot number: 5216) is not adequately secured, allowing access to the button battery inside.

HAZARD

If young children gain access to the button batteries and ingest them, they may suffer internal burn injuries, which can result in serious illness and even death. In addition, the batteries may pose a choking hazard to young children.

ACTION REQUIRED

Consumers should immediately stop using the thermometer and return it to below reply-paid address for an exchange.

ToLife Technologies
Reply Paid 36
PO Box 36
Welshpool, WA 6986

CONTACT DETAILS

You can contact ToLife Technologies by phoning +61 8 9350 5688, Mon-Fri 8:00am-5:00pm AWST, via e-mail at marketing@tolife.com.au, or by visiting www.riteaid.com.au


PRODUCT SAFETY RECALL

B Collection Toddler Girls Bomber Jacket

[Posted: 23/02/2018]

 

DESCRIPTION

B Collection Toddler Girls Bomber Jacket sizes 2-7

ARTICLE NUMBER

1003587, 1003588, 1003589, 1003590, 1003591 and 1003592
The article number can be found on the care label. This product has been sold in BIG W nationally from 5 February 2018 to 22 February 2018.

DEFECT

The zipper slider may detach from the zipper.

HAZARD

A detached zipper slider may pose a potential choking hazard to a child.

ACTION REQUIRED

Customers should immediately cease using the jacket and return it to any BIG W store for a full refund. 

 


PRODUCT SAFETY RECALL

Mamee Monster Rice Sticks Vegetable Flavour and Mamee Crunchy Snacks

[Posted: 19/01/2018]

 

DESCRIPTION

Mamee Monster Rice Sticks Vegetable Flavour 6 pack 120g, Mamee Monster Rice Sticks Vegetable Flavour 10 pack 200g and Mamee Crunchy Snacks 8pack 152g - Best Before: 04 Sept 2018 – 11 Dec 2018

ARTICLE NUMBER

6702564

DEFECT

The recall is due to the presence of an undeclared allergen (gluten).

FOOD SAFETY HAZARD

Any consumers who have a gluten allergy or intolerance may have a reaction if the product is consumed.

ACTION REQUIRED

Consumers who have a gluten allergy or intolerance should not consume this product and should return the product to the place of purchase for a full refund.


PRODUCT SAFETY RECALL

Jolly Jumper Port-A-Stand Set or Stand Only

[Posted: 15/12/2017]

 

DESCRIPTION

Jolly Jumper Port-A-Stand Set or Stand Only - Sold through Baby Bunting between July – November 2017 OR Jolly Jumper Port-A-Stand Set - Sold through Big W between August – October 2017

ARTICLE NUMBER

625349

HOW TO IDENTIFY

Batch PO# 674 on stand box under barcode (A) OR Code # 06017 or 03017 on the blue saddle (B)

DEFECT

The threaded parts of the locking bolt used to lock the top assembly have the potential to break when too much force is put on the black knob whilst assembling or disassembling the product. The hook used to hold the harness is welded to the frame and only the locking bolt that is used to tighten the frame is affected.

HAZARD

If the locking bolt breaks during use it may make the stand unstable.

ACTION REQUIRED

Consumers should stop using the product and contact Jolly Jumper on 02 9971 0470 or 02 9971 7044, or email jolly@fitnesswise.com.au for a replacement “U” section with hook and black knob.


PRODUCT SAFETY RECALL

Rafferty’s Garden Happy Tummies

[Posted: 04/09/2017]

 

DESCRIPTION

Rafferty’s Garden Happy Tummies Vegetable Risotto

ARTICLE NUMBER

500869

Best before 10/08/18 & Best before 12/08/18.

PROBLEM

Rafferty’s Garden has been advised that the Arborio rice we used in two batches of our Happy Tummies Vegetable Risotto may contain glass. No other Rafferty’s Garden product or batch is affected by this recall.

FOOD SAFETY HAZARD

Food products containing glass may cause injury if consumed. At Rafferty’s Garden, we take food safety and the safety of our little consumers very seriously. We have been advised that there was an issue at the Arborio rice manufacturers where glass has entered the production process and was not detected. Although we are confident of our rigorous quality screening

ACTION REQUIRED

Consumers should not eat this product and should return it to any BIG W store for a full refund.


PRODUCT SAFETY RECALL

Children's Wiggles Emma Zip Through Hooded Jacket

[Posted: 23/08/2017]

 

DESCRIPTION

Children's Wiggles Emma Zip Through Hooded Jacket.

ARTICLE NUMBER

609453, 609454, 609455, 609456
These article numbers can be found on the reverse side of the care label.
This product has been sold in BIG W nationally from 07/08/2017 to 18/08/2017.

DEFECT

The metal zipper slider may detach from the zipper when the zipper is undone.

HAZARD

Detached metal zipper puller may pose a potential choking hazard to a child.

ACTION REQUIRED

Customers should immediately cease using the jacket and return it to any BIG W store for a full refund.

Mistiyarn Pty Ltd apologises for any inconvenience caused.


PRODUCT SAFETY RECALL

OZtrail Rechargeable Fan

[Posted: 26/07/2017]

 

DESCRIPTION

OZtrail Rechargeable Fan.

ARTICLE NUMBER

Article Number: 883517 / Model Code: H-BIGW-GCL-F10R

Models affected will feature markings on the battery unit showing the OZtrail brand and have an LED light panel adjacent to the handle. The unit charges from either a 12 volt or 240 volt source and was supplied with these cords at the time of sale.

Models effected were sold nationally through BIG W stores and online from www.bigw.com.au from September 2015 to July 2017.

DEFECT

The fan unit and supplied power cords have no Australian certificate of conformity or approval and may not comply with Australian safety standards.

HAZARD

Risk of Fire and Electric Shock
There is a risk of fire and electric shock when the product is in use.

ACTION REQUIRED

Consumers should discontinue using the product immediately and return the product to BIG W stores for a full refund.

BIG W apologises to its customers for any inconvenience caused by this recall.


PRODUCT SAFETY RECALL

Contempo Heated Throw

[Posted: 23/06/2017]

 

DESCRIPTION

Contempo Heated Throw: Cameo Pink, Mood Indigo and Herringbone.

ARTICLE NUMBER

Cameo Pink - key code 558604; Mood Indigo - key code 558605; and Herringbone - key code 558606

The key code can be found on the label sewn into the throw.

This product has been sold by BIG W nationally from 27/2/17 to 14/6/17.

DEFECT

The product may overheat.

HAZARD

Risk of fire and electric shock.

ACTION REQUIRED

Customers should immediately cease using the product and return it to any BIG W store for a full refund.

BIG W apologises to its customers for any inconvenience caused by this recall.


PRODUCT SAFETY RECALL

Razor Ripstik Electric Skateboard

[Posted: 26/04/2017]

 

DESCRIPTION

Razor Ripstik Electric Skateboard 15155040. Sold at Big W, Toy World and Online August 2016 – April 2017.

ARTICLE NUMBER

506901

DEFECT

The rear wheel can stop rotating and lock up while in use.

HAZARD

If the rear wheel locks up, the rider may fall posing an injury hazard.

ACTION REQUIRED

Consumers should immediately stop using the Razor Ripstik Electric Skateboard and contact Funtastic for a free repair kit or return to the place of purchase for a full refund.


PRODUCT SAFETY RECALL

B Collection Toddler Boys Henley T-Shirt

[Posted: 31/03/2017]

 

DESCRIPTION

B Collection Toddler Boys Long Sleeve Henley T-Shirt sizes 2-7. 
This product has been sold in BIG W nationally from 5/3/17 to 29/3/17.

ARTICLE NUMBER

557539, 557540, 557541, 557542, 557543, 557544
The article number can be found on the reverse side of the care label.

DEFECT

The buttons may come loose and detach from the garment.

HAZARD

Detached buttons may pose a potential choking hazard to a child.

ACTION REQUIRED

Customers should immediately cease using the t-shirt and return it to any BIG W store for a full refund.

BIG W apologises to its customers for any inconvenience caused by this recall.


PRODUCT SAFETY RECALL

Kids II Oball Rattle

[Posted: 20/03/2017]

 

DESCRIPTION

Kids II, Inc. Oball Rattles 81031 sold to consumers after January 1, 2016, with one chamber containing all orange beads and the following “T” date codes: T3065, T0486, T1456, T2316 and T2856. The date code is located on a small triangle on the inner surface of the product.

ARTICLE NUMBER

879053

DEFECT

Small parts can release from the chamber.

HAZARD

Small parts may pose a choking hazard for children under three years of age.

ACTION REQUIRED

Consumers should immediately take these recalled rattles away from young children and contact the firm to receive a full refund.


PRODUCT SAFETY RECALL

Little Live Pets Lil Frog

[Posted: 23/02/2017]

 

DESCRIPTION

Little Live Pets Lil Frog and Lil Frog Lily Pad

ARTICLE NUMBER

28262, 28263, 28264 and 28218

DEFECT

The recall is due to a design defect which could cause a safety issue.

HAZARD

If the batteries cap is removed it can become projectile and the chemicals can leak poisonous chemicals and become an injury hazards

ACTION REQUIRED

Please visit www.moosetoys.com - click on “Product Safety” tab, or visit www.recall.moosetoys.com for replacement and refund instructions, or call 03-8572-1244.

View recall notice »


2016 RECALLS

PowerCube Rewireable USB
PRODUCT SAFETY RECALL

PowerCube ReWireable USB

[Posted: 22/12/2016]

 

DESCRIPTION

PowerCube ReWireable USB

ARTICLE NUMBER

533639, 533650, 533657, 533652, 533655, 53351, 533653, 533654 and 533656

DEFECT

The adaptor supplied is to European specifications and does not comply with relevant Australian electrical safety requirements.

HAZARD

The adaptor contains a fuse holder which is not permitted under standard AS/NZS 3105.

ACTION REQUIRED

Customers should immediately cease using the item and return it to any BIG W store for a full refund.

View recall notice »

Finding Dory Light up Treasure Chest
PRODUCT SAFETY RECALL

Finding Dory Light up Treasure Chest

[Posted: 10/08/2016]

 

DESCRIPTION

Finding Dory Light up Treasure Chest

ARTICLE NUMBER

9312475986804

DEFECT

The battery compartment lid may not be securely fastened which may expose batteries.

HAZARD

If young children gain access to the button batteries and ingest them, they may suffer internal burn injuries, which can result in serious illness and even death. In addition, the batteries may pose a choking hazard to young children.

ACTION REQUIRED

Customers should immediately cease using the item and return it to any BIG W store for a full refund.

View recall notice »

Ditto Novelty Heart Shaped Calculator
PRODUCT SAFETY RECALL

Ditto Novelty Heart Shaped Calculator

[Posted: 06/07/2016]

 

DESCRIPTION

Ditto Novelty Heart Shaped Calculator

ARTICLE NUMBER

10506 (pink), 10507 (purple)

DEFECT

Product may crack open when dropped exposing the button cell battery.

HAZARD

Exposed button cell battery poses potential choking / safety hazard.

ACTION REQUIRED

Customers should immediately cease using the item and return it to any BIG W store for a full refund.

Aqua Rug
PRODUCT SAFETY RECALL

Aqua Rug

[Posted: 06/07/2016]

 

DESCRIPTION

Aqua Rug

Aqua Rug is designed to provide a non-slip surface for use in a bath or shower. The product was sold between 1st June 2013 and 29 September 2014, mainly through Global Shop Direct online shop but also major retailers Big W and Target. The product is either white or clear and measures 75cm x 43 cm. Only the Aqua Rug with the four suction cups on the bottom is affected.

DEFECT

There is potential for all four suction cups to not be securely suctioned to the surface of the bath or shower.

HAZARD

If the mat is not correctly attached to the surface of the bath or shower, the mat may slip creating a slip and fall hazard that may cause an injury to the user.

WHERE SOLD

The product was sold between 1st June 2013 and 29 September 2014, mainly through Global Shop Direct online shop but also major retailers Big W and Target.

View recall notice »

Dymples Infant Sleeping Bags
PRODUCT SAFETY RECALL

Dymples Infant Sleeping Bags

[Posted: 18/04/2016]

 

DESCRIPTION

Dymples Infant Sleeping Bags

ARTICLE NUMBER

Blue Vehicles: 400515, 400514, 400516, 400517
Grey Bears: 400511, 400510, 400512, 400513
White Bunny: 400523, 400522, 400524, 400525
Pink Hearts: 400527, 400526, 400528, 400529

The article number can be found on the reverse side of the care label.

DEFECT

The press studs may come loose and detach from the garment.

HAZARD

Any detached press stud may pose a potential choking hazard to a child, no injury was reported.

WHERE SOLD

This product has been sold in BIG W stores nationally from: 25 January 2016 – 15 April 2016

View recall notice »

Miffy Sleeping Bag
PRODUCT SAFETY RECALL

Miffy Sleeping Bag

[Posted: 16/04/2016]

 

DESCRIPTION

Miffy Sleeping Bag

ARTICLE NUMBER

959627, 959626, 959625, 959624

DEFECT

The press studs may become loose during the use resulting in them detaching from the garment.

HAZARD

The detached press stud may pose a potential choking hazard to the child.

WHERE SOLD

This product has been sold in BIG W nationally from 7th March 2016 to 12th April 2016

View recall notice »


2015 RECALLS

Christmas Mini Bon Bons 6 pk
PRODUCT SAFETY RECALL

CUSTOMER NOTICE: Christmas Mini Bon Bons 6pk (product number: 847193)

[Posted:  11/12/2015]

 

DESCRIPTION

It has come to the attention of BIG W that our Christmas Mini Bon Bons (6 pack) product does not contain the items described on its packaging. As a result it has been removed from shelves.

WHAT TO DO

If you have purchased this product from BIG W we encourage you to return it to your local store. The store will issue a full refund of the product and provide a complimentary pack of Bon Bons.

WHERE SOLD

Sold at BIG W Sept 2015 - Dec 2015

View customer notice »

Abode Electric Blankets
PRODUCT SAFETY RECALL

Abode Electric Blankets - Recall Re-Announcement

[Posted: 09/11/2015]

 

DESCRIPTION

Abode Electric Blankets (7089466, 7089527, 7089619)

DEFECT

The blanket’s controller cord may fatigue and cause an internal short circuit and overheat.

HAZARD

Affected units could pose a potential fire hazard. No injuries have been reported. No other products in the Abode product range are affected.

WHERE SOLD

This product was sold in BIG W stores nationally from March 2009 to August 2012. A recall first occurred in August 2012. This recall was reissued in June 2013. This is a further reminder that the product remains under recall.

Note: Recall affects the following additional:
Abode Electric Blanket Single - Model No: BA111, Keycode: 7089466
Abode Electric Blanket Single Fitted - Model No: BA211, Keycode: 7089527
Abode Electric Blanket Queen/Double - Model No: BA212, Keycode: 7089619

View recall notice »

Bonds Baby Newbies Longsleeve Coverall
PRODUCT SAFETY RECALL

Bonds Baby Newbies Longsleeve Coverall

[Posted: 06/08/2015]

 

DESCRIPTION

Bonds Baby Newbies Longsleeve Coverall (00000-0)

DEFECT

Part of a broken needle may have been left in during the manufacture of this product.

HAZARD

The needle may protrude through the product posing a potential laceration or puncture hazard.

WHERE SOLD

Sold December 2013 - August 2015 at BIG W

Note: Recall also affects the following additional products sold December 2013 - August 2015 at Myer, Target, Toys R Us, Baby Bunting, David Jones, Your Wardrobe, Trade Secret, Bonds Stoers and bonds.com.au:
- Bonds Baby Newbies Dress (000-2)
- Bonds Baby Newbies Beginnings Cardigan (0000-0)