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[Posted: 12/11/2016]

Dear customers,
As many of you are aware, the BIG W website was taken offline at approximately 3pm on Thursday, 10 November 2016. This was in response to technical issues which resulted in inadvertent disclosure of a small number of customers' personal information (not including any financial information). We commenced an investigation and are in the process of personally contacting every customer that may have been affected. We have also reported the incident to the Privacy Commissioner at the Office of Australian Information Commissioner. Our website technicians are working to rectify the issue and restore the BIG W site safely and securely, which we are looking to do in stages over coming days.

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