How much does home delivery cost?
BIG W delivery fees vary depending on the items you have selected. You can find out more on our delivery fees and current delivery offerings by visiting the Delivery Charges and Information page.
Do you deliver to my area?
The majority of items can be delivered to most areas within Australia. However, due to carrier restrictions some bulky products can not be delivered to remote areas. To check whether an item can be delivered to your area, enter your postcode in the ‘Delivery Options’ section of any product page. Delivery information for your location will then be displayed.
When will my order be dispatched?
We estimate it will take approximately 2 business days from the time your order was placed. During busy periods this processing time may be extended. You will receive an email update with your tracking link once your order has been dispatched. You can also keep up to date on your order progress by using the Track My Order tool.
How long will it take for my order to arrive?
We estimate it will take between 5-11 business days once your order has been dispatched to arrive depending on your location. You can find out more on our delivery time frames by visiting the Delivery Charges and Information page.
How is my item delivered?
- BIG W uses Australia Post as our main delivery service.
- For bulky orders or orders containing large items, BIG W will utilise TOLL IPEC for delivery.
Please note, if you have purchased an item from one of our trusted partners, they may utilise different courier methods.
Do you ship to PO Boxes?
Yes we do, however, we have limitations and cannot ship large or bulky items to a PO Box.
Can I give authority to leave my delivery unattended?
Some products such as iPhones require a signature upon delivery. If the option exists at checkout, you may grant the carrier authority to leave your goods at the delivery address if unattended. However, if the carrier deems the delivery area to be unsafe they will not leave your parcel.
How will I know my order has been dispatched?
You will receive an email notification once your order has been dispatched, this will contain the carrier and tracking information. BIG W may ship your order in multiple shipments from different fulfilment locations. In this case, you will receive multiple shipping confirmation emails from us, each containing separate tracking information. You can also keep track of your order progress by using the Track My Order tool.
What if I am not home at the time of delivery? (Australia Post)
If you are not home at the time Australia Post attempts delivery and you have not given authority to leave your parcel unattended, Australia Post will drop your parcel/s to your local post office for collection.
What if I am not home at the time of delivery? (TOLL)
If you are not home at the time TOLL IPEC attempts delivery, your parcel will be taken back to the depot and held for pickup or redelivery. Please note, an additional redelivery fee may apply.
2 Day Delivery Service
Why is 2 Day Delivery not available for my postcode?
Stay tuned! At this stage, 2 Day Delivery is only available for eligible metro postcodes.
When will my 2 Day Delivery order be dispatched?
Please allow approximately 1 business day from the time your order was placed for us to get your items ready for dispatch. You will receive an email update with your tracking link once your order has been dispatched. Track the progress of your order with our Track My Order tool.
How long will it take for my 2 Day Delivery order to arrive?
If you reside within the eligible metro postcodes, we estimate that you will receive your items within 2 business days after your order has been placed. You can find out more on our delivery time frames by visiting the Delivery Charges and Information page.
2 Day Delivery order over the weekend, when can I expect my delivery?
The 2 Day Delivery shipping option is only available for processing on business days, therefore if you placed your order over the weekend, our team will process your order on Monday* for expected delivery Tuesday.
*excluding all public holidays
Can I give authority to leave my 2 Day Delivery order?
No, the authority to leave is not available on 2 Day Delivery orders. If you are not home at the time of delivery, your order will be taken to your local post office for collection.
Do I need to sign for my 2 Day Delivery order?
Yes, all 2 Day Delivery orders require a signature on delivery.
I selected the 2 Day Delivery shipping method at cart and then added more items. Why did this option grey out?
Unfortunately, 2 Day Delivery is not available for every item. If you add an item to cart that is not eligible for 2 Day Delivery, this option will no longer be available.
My cart contain electronic games, DVDs and books. Why did I have to pay a higher delivery fee at checkout?
Our electronic games, DVDs and books shipping fee is for orders only containing these products. Unfortunately, items outside of these categories will incur a higher delivery fee.
Your website states free home delivery storewide when you spend over $45 on clothing, footwear or fashion accessories, why am I still getting charged a shipping fee for 2 Day Delivery?
Unfortunately, this promotion is only valid for standard deliveries and not 2 Day Delivery.