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New South Wales and Queensland extreme weather delays

Due to the extreme wet weather conditions in NSW and QLD, our Kempsey store is closed and it may be difficult to get to the following stores due to road closures and flooding: Ballina, Burleigh Heads, Cessnock, Grafton, Green Hills, Lismore, Pacific Fair, Park Beach, Penrith, Robina, Runaway Bay and Tweed Heads.

Delivery and Pick up services may also be delayed. More information regarding delivery delays can be found here.

Want to get in touch?

Online Enquiry

Have a query about your online BIG W order? 
Help with refunds, returns, stock or technical questions.

BIG W Photos Enquiry

Have a query about your order at


General Enquiry

Have a question about shopping at BIG W? 

Help with stock, product information or BIG W service options.

Phone us on

General enquiries 
1300 244 999

Monday - Friday 
from 9am - 6pm AEST
Saturday - Sunday
from 9am - 5pm AEST

Everyday Rewards
Enquiries about Everyday Rewardsare serviced by the Everyday Call Centre. 
Please call 1300 101 234 in case of any issues.

Track my order

Use our simple online tool to track where your order is in the delivery process and to see its status online.
All you need is your order number.

Write to us

Customer Experience Team
PO Box 8000
Baulkham Hills NSW
Australia 2153
Mailpoint W1.B7

SMS us to find your local BIG W store

To locate your nearest BIG W store, SMS the postcode or suburb and state to 0427 139 866.

Have an urgent question?

If you have a question about a product or in store safety concern requiring urgent attention, please contact 1300 244 999 (select option 3).