Contact us

Due to high demand, we are currently experiencing delays with some orders. 

If you have placed an order, we'll notify you when your Pick up order is ready to collect, your Delivery order has been shipped, or your online lay-by is confirmed. 
Our Delivery Partners are currently also experiencing delays with shipments and process scanning. Click here for more information on delays, or view your order status using our Track My Order tool
Thank you for your ongoing patience and support as together we do all we can to keep our team, customers and communities safe.

Want to get in touch?

Track Your Order

Track my order

Track where your order is in the delivery process.

Online Enquiries

Online Enquiry

Have a query about your online BIG W order? 

Information and Enquiries

General Enquiry

Have a question about shopping at BIG W? 

Call Us

Phone us on

General enquiries 
1300 244 999

During peak times there may be long waiting times.

Monday - Friday 
from 9am - 6pm AEST
Saturday - Sunday
from 9am - 5pm AEST

Everyday Rewards
Enquiries about Everyday Rewards are serviced by the Everyday Rewards Call Centre. 
Please call 1300 101 234 in case of any issues.

Big W Photo Contact

BIG W Photos Enquiry

Have a query about your order at


Have an urgent question?

If you have a question about a product or in store safety concern requiring urgent attention, please contact 1300 244 999 (select option 3).