Contact us

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Track Your Order

Track my order

Track where your order is in the delivery process.

Online Enquiries

Online Enquiry

Have a query about your online BIG W order? 

Information and Enquiries

General Enquiry

Have a question about shopping at BIG W? 

We're currently experiencing a high volume of customer calls. We apologise for the additional wait time, and please rest assured our team are working hard to assist with your query as soon as possible. 

Call Us

Phone us on

General enquiries 
1300 244 999

Holiday Operational Hours

Saturday 25 December - CLOSED
Sunday 26 December - 9am - 5pm AEST
Monday 27th December - 9am - 5pm AEST & Tasmania CLOSED
Tuesday 28th December - 9am - 5pm AEST
Saturday 1st January - CLOSED
Sunday 2nd January - 9am - 5pm AEST
Monday 3rd January - 9am - 5pm AEST

During peak times there may be long waiting times.

Monday - Friday 
from 9am - 6pm AEST
Saturday - Sunday
from 9am - 5pm AEST

Everyday Rewards
Enquiries about Everyday Rewards are serviced by the Everyday Rewards Call Centre. 
Please call 1300 101 234 in case of any issues.

Big W Photo Contact

BIG W Photos Enquiry

Have a query about your order at







Have an urgent question?

If you have a question about a product or in store safety concern requiring urgent attention, please contact 1300 244 999 and say urgent.