Due to high demand, we are experiencing some delays. Learn more.
Home & Appliances
Snacks & Drinks
Pet Food & Care
Beauty & Health
DVD & Blu-ray
Sports, Travel & Outdoor
Every day's a big day. BIG W is always here with everything you need to make it happen, to make a real difference.
Have a question about shopping at BIG W? Click help with stock, product information or BIG W customer service options.
Here you'll find the latest on BIG W product delays, catalogue apologies and store updates and information.
BIG W gives you 90 days to return a product that you’ve changed your mind on, with proof of purchase.
We're committed to providing our valued customers with safe, quality products. View all product withdrawals and recalls here.
Your access to and use of the Site, including your Orders and purchases of Products through the Site, is governed by these terms and conditions.
Get to know your legal rights as a BIG W customer, and shop online with BIG W with confidence.
Find answers to your BIG W Frequently Asked Questions here on topics from ordering online; our trading partners and much more.