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For $15.90 per order, Same Day Delivery is now available Monday to Friday. Place your order before 12pm, to get your parcel by 7pm that evening.

Has it passed 12pm? If you place your order past 12pm Monday to Thursday, you’ll get your parcel by 7pm the following evening. If you place your order after 12pm on Friday or on a public holiday, you’ll get your parcel by 7pm the following business day.

Same Day Delivery will only show as an available delivery option in your shopping cart if it is available in your area. Same Day Delivery cannot be selected for delivery to Australia Post parcel lockers or PO Boxes. Exclusions apply (see below).

To protect the health of your household and our delivery partners, signatures for Same Day Delivery are no longer required. The delivery driver will record your name and sign on your behalf.

For bulky orders or orders containing large or fragile items we charge a delivery fee based on the delivery destination and your items. The cost of delivery will be displayed in your shopping cart once a delivery address has been entered.

Same Day & 2 Day Delivery will not be available on Bulky and Fragile items.

Bulky or fragile items include the below:

Department Included Categories
Baby & Kids Baths & Bath Supports
Car Seats
Change Tables
Cots
High Chairs
Nursery Furniture
Strollers
Electronics Sound Systems
TVs
Snacks, Cleaning & Pets Cat Litter
Pet Food
Home & Appliances BBQ’s
Curtain Rods
Furniture
Ironing Boards
Laundry
Mattresses
Rugs & Mats
Storage
Party Costumes
Sports, Travel & Outdoor Strength Training & Weights
Suitcase Sets
Tents
Toys Cubby Houses & Furniture
Dolls Houses
Kids Furniture
Play Centres
Ride On Toys
Sandpits
Swing Sets
Table Games
Trampolines

Pre-ordered items are delivered in accordance with the advertised delivery time frames.

If your order contains both ‘pre-order’ and ‘non-pre order’ items the items which are not subject to a ’pre-order’ will be picked, packed and sent separately. Separate delivery fees may be charged for each delivery.

At the checkout, you may grant the carrier authority to leave some goods at the delivery address even if unattended (2 Day Delivery which requires a signature on delivery). However, please note that neither BIG W nor the carrier will be liable for loss or theft of the goods and the goods will be left at your risk. In addition, the carrier retains the discretion not to leave the goods unattended, including where the carrier deems it to be unsafe to do so.

Should an order be unable to be delivered to or left at the delivery address, a re-delivery fee of $25 may apply.

Once your order has been shipped, you will receive a confirmation email providing you with a tracking number and link to our delivery partner. Please note that our carrier companies’ delivery policies also apply and that some orders cannot be shipped to selected areas.

You can click here to Track your order.

Frequently Asked Questions

You will receive a notification from BIG W on the status of your order. You can track the status of your order via the Track My Order section on the website. However, our delivery partners are experiencing delays due to high volumes. To speed up the process, some delivery partners have reduced the amount of tracking updates. So even if you don’t receive an update, rest assured your parcel is on its way.

To minimise risk, our delivery partners have made the decision to suspend the requirement of a signature on delivery. Instead, the staff member will record your name and sign on your behalf.