In store Pick up

Pick Up HB Mobile

Free Pick up - Service Desk

Pick up your order in store at the service desk for FREE. We’ll send you an email/SMS when your order is ready to be picked up. Available in all stores.

Please do not come into the store to collect your items until you have received an email/SMS from us advising that your order is ready for Pick up.

This service is free and available in all stores.

Frequently Asked Questions

Delivery Times

Please note that delivery times are estimates only, actual delivery times may vary. We are not responsible for any delay, late delivery or failure to deliver. We aim to provide you with notice of any delay as soon as reasonably possible. 

Orders placed on Friday after 12 noon, weekends and public holidays will be shipped on the next business day.

Pre-order Products

Pre-ordered items are delivered in accordance with the advertised delivery time frames. 

If your order contains both ‘pre-order’ and ‘non-pre order’ items, the items which are not subject to a 'pre-order’ will be picked, packed and sent separately. Separate delivery fees may be charged for each delivery.

Authority to Leave

At the checkout, you may grant the carrier authority to leave some goods at the delivery address even if unattended (2 Day Delivery which requires a signature on delivery). However, please note that neither BIG W nor the carrier will be liable for loss or theft of the goods and the goods will be left at your risk. In addition, the carrier retains the discretion not to leave the goods unattended, including where the carrier deems it to be unsafe to do so.

Track Your Order

Once your order has been shipped, you will receive a confirmation email providing you with a tracking number and link to our delivery partner. Please note that our carrier companies’ delivery policies also apply and that some orders cannot be shipped to selected areas. 

You can click here to Track your order.

Bulky & Fragile Item Orders

For bulky orders or orders containing large or fragile items we charge a delivery fee based on the delivery destination and your items.

The cost of delivery will be displayed in your shopping cart once a delivery address has been entered.

Same Day & 2 Day Delivery will not be available on Bulky and Fragile items.

Note: An order can become bulky when it includes multiple larger products, which would make your package exceed 0.25 cubic meters, 1m in length or 20Kgs. For example, multiple Boxes of Nappies, toilet paper, or adding a quilt with other products could cause the order to go over these metrics.

Bulky or fragile items include the below:

Department Included Categories
Baby Baths & Bath Supports
  Car Seats
  Change Tables
  High Chairs
  Nursery Furniture
Electronics Sound Systems
Pets Cat Litter
  Pet Food
Home & Appliances BBQs
  Curtain Rods
  Ironing Boards
  Rugs & Mats
Party Costume Accessories (over 1m)
Sports Strength Training & Weights
  Suitcase Sets
Toys Cubby Houses & Furniture
  Doll Houses
  Kids Furniture
  Play Centres
  Ride On Toys
  Swing Sets
  Table Games