Direct to Boot HB

Free Same day Pick up - Direct to boot


Free Same day Pick up - Direct to boot delays

With the high number of orders during Toy Mania, we may experience delays with our Same day Pick up Direct to boot service. We will endeavour to process orders for Pick up as quickly as possible. Please do not come into the store to collect your items until you have received an email/SMS from us advising that your order is ready for Pick up.

This service is free and available in selected stores.

Pick up your order, and we’ll place it directly in your boot, for FREE*. Follow these 4 simple steps:

Order Confirmation

1. Place your order online and nominate a collection time slot.



I'm on the way

2. We will send you an email and/or SMS prior to your nominated collection time to let you know your order is ready to be picked up. This will also contain important safety information relating to our collection zone at your nominated store. Click the link sent via SMS/email to let us know you’re on your way.

I'm here

3. Click the provided link on the SMS/email to let us know you’re here. No need to get out of your car! Pop open the boot and we’ll look after the rest.

Big W direct to boot icon

4. We will walk your order to your car. Once the order collection code has been confirmed, and your photo ID has been verified, we’ll place your items straight into your boot.

Things to note:

To enable a true contactless experience, we will ask you to open your door/boot for us. In some cases, we may ask you to assist us with large or awkward items, while still ensuring social distancing practices are followed.If the item does not fit into the car, we can offer home delivery, or you can arrange alternative transport at a later time.

Direct to boot is available subject to product availability at your selected store and is available during the store’s trading hours only, 7 days per week.

Which stores offer Pick up - Direct to boot?

Australian Capital Territory    
Canberra Airport
Canberra City
 
Tuggeranong
   
     
New South Wales    
Bega
Blacktown  
Bonnyrigg
Carnes Hill
 
Cessnock
Charlestown
 
Dubbo
Inverell
 
Katoomba
Menai
 
Merrylands
North Albury
 
Park Beach
Richmond
 
Rockdale
Taree
 
Tuggerah
Wagga Wagga
 
Young
   
     
South Australia    
Brickworks Colannades
 
Kilkenny Mount Gambier
 
Renmark
Seaford
 
Mount Gambier
   
     
Queensland    
Browns Plains
Bundaberg
 
Burleigh Heads
Capalaba
 
Castletown
Chermside
 
Grand Central
Loganholme  
Maryborough Morayfield
 
Pacific Fair
Springfield
 
Taigum
Willows
 
Yeppon
   
     
Northern Territory    
Casuarina
Palmerston  
     
Western Australia    
Bunbury
Ellenbrook
 
Gateways
Kingsway
 
Kwinana
Livingston
 
Mandurah
Midland Gate
 
Warnbro
   
     
Victoria    
Altona Meadows
Bendigo
 
Craigieburn
Doncaster
 
Echuca
Epping
 
Geelong
Lilydale
 
Melton
Mildura
 
Morwell
Parkmore  
Shepparton
Sunbury
 
Sunshine
Wangaratta
 
Werribee
Wonthaggi
 
     

Terms and Conditions:

Pre-order Products

Pre-ordered items are delivered in accordance with the advertised delivery time frames. 

If your order contains both ‘pre-order’ and ‘non-pre order’ items, the items which are not subject to a 'pre-order’ will be picked, packed and sent separately. Separate delivery fees may be charged for each delivery.

Authority to Leave

At the checkout, you may grant the carrier authority to leave some goods at the delivery address even if unattended (2 Day Delivery which requires a signature on delivery). However, please note that neither BIG W nor the carrier will be liable for loss or theft of the goods and the goods will be left at your risk. In addition, the carrier retains the discretion not to leave the goods unattended, including where the carrier deems it to be unsafe to do so.

Track Your Order

Once your order has been shipped, you will receive a confirmation email providing you with a tracking number and link to our delivery partner. Please note that our carrier companies’ delivery policies also apply and that some orders cannot be shipped to selected areas. 

You can click here to Track your order.

Bulky & Fragile Item Orders

For bulky orders or orders containing large or fragile items we charge a delivery fee based on the delivery destination and your items.

The cost of delivery will be displayed in your shopping cart once a delivery address has been entered.

Same Day & 2 Day Delivery will not be available on Bulky and Fragile items.

Note: An order can become bulky when it includes multiple larger products, which would make your package exceed 0.25 cubic meters, 1m in length or 20Kgs. For example, multiple Boxes of Nappies, toilet paper, or adding a quilt with other products could cause the order to go over these metrics.

Bulky or fragile items include the below:

Department Included Categories
Baby Baths & Bath Supports
  Car Seats
  Change Tables
  Cots
  High Chairs
  Nursery Furniture
  Strollers
Electronics Sound Systems
  TVs
Pets Cat Litter
  Pet Food
Home & Appliances BBQs
  Curtain Rods
  Furniture
  Ironing Boards
  Laundry
  Mattresses
  Rugs & Mats
  Storage
Party Costume Accessories (over 1m)
Sports Strength Training & Weights
  Suitcase Sets
  Tents
Toys Cubby Houses & Furniture
  Doll Houses
  Kids Furniture
  Play Centres
  Ride On Toys
  Sandpits
  Swing Sets
  Table Games
  Trampolines