Delivery & Pick up Delays

Delivery Delays

Toy Mania Home Delivery

Our Delivery Partners are currently experiencing delays with shipments and process scanning. This means your order may be delayed several days beyond the original estimated delivery date on your order, and parcel scanning between processing steps may also be delayed. 

Australia Post will also be suspending order collection from all retailers in Greater Melbourne Metro from Friday 1 October, and will begin collections again on Wednesday 6 October.

For the latest information from our Delivery Partners, please visit their websites below:

Australia Post
Toll
4PX
Aramex (Fastway)
Couriers Please
Lyne
Bonds Transport
Yello

Once the shipment is with the Delivery Partner, our customer service team is unable to provide additional information on the delivery status.

To check on the status of your order, use our Track My Order tool.
 


Pick up Delays

Pick up

We are experiencing some delays in Pick up Orders due to high volumes. We will send you an email/SMS when your order is ready for collection, please wait for this notification prior to going to collect your order.

You can also check the processing status of your order using the Track My Order tool.

To ensure the safety of our customers and team at this time, we ask that you please wear a face mask when collecting your order, where it is mandated by your State or Local Government Area. As part of social distancing regulations, a team member will complete a contactless verification of your collection code and photo ID for all orders.