Delivery Charges and Information
FREE Home Delivery on Apparel, Footwear and Fashion Accessories when you spend $80 or more*
Spend $80 or more in one transaction on Apparel, Footwear and Fashion Accessories and have your order delivered to any street address in mainland Australia for FREE! *
*Offer applies to online orders containing only Apparel, Footwear and Fashion Accessories. If your order also contains other items then the delivery charge will be displayed at the shopping cart. Please note that our carrier companies’ delivery policies also apply and that some orders cannot be shipped to selected areas.
Offer available from 1 February 2018. BIG W reserves the right to modify or extend this offer without notice.
$5 Delivery on Electronic Game, DVD and Book Orders*
* $5 delivery offer applies to online orders containing only Electronic Games, DVDs and Books. Offer excludes orders containing other products (including gaming consoles and accessories). Delivery charges for online orders containing Electronic Games, DVDs and Books and any other products will be displayed at the online checkout.
Offer available from 28 September 2017. BIG W reserves the right to cancel or modify this offer at any time without prior notice.
Delivery Time Frames*
The below standard delivery time frames apply to all online orders:
|Location||Delivery Time Frames*|
|Metro areas||4 - 6 business days|
|Regional areas||6 - 8 business days|
|Remote areas||8 - 9 business days|
After your order has been shipped you will receive an email informing you of your parcel’s consignment number and the carrier it is shipping with.
Please note that these are estimates only. If your order is more than 10 days late please email us at email@example.com.
Pre-ordered items are delivered in accordance with the advertised delivery timeframes.
If your order contains both ‘pre-order’ and ‘non-pre order’ items the items which are not subject to a’ pre-order’ will be picked and packed within 3 business days and sent separately. Separate delivery fees will be charged for each delivery.
Delivery costs will vary depending on whether BIG W or one of our third party sellers is supplying your order. You can identify the seller supplying your order by clicking on the Sold By link on the product page.
If BIG W is supplying your order, for most items we charge a flat delivery fee per order as listed below:
|Location||Cost Per Order*|
For bulky orders or orders containing large or fragile items we charge a delivery fee based on the delivery destination and your items. The cost of delivery will be displayed in your shopping cart once a delivery address has been entered.
* This flat delivery charge applies only to orders sold to you by BIG W. If your basket includes items sold by our Third Party sellers additional charges apply. In addition, please note that if your order can not be delivered to or left at the delivery address, a redelivery fee of $25 may apply (particularly in respect of bulky orders).
If you buy items from different sellers on our site, this may also mean separate deliveries for the items and separate delivery costs. The products supplied by third party sellers can be identified by clicking on the Sold By link on the product page.
Pick up allows you to buy online and Pick up in selected BIG W stores 7 days per week. Simply buy online and nominate Pick up at checkout by 12 noon and your order will be ready for Pick up by 4pm same day.
If your order is placed after 12 noon, then it will be ready for collection by 10am the following day.
When your order is ready for collection we will email you a unique collection code. Please bring your photo ID and the collection code with you when you come to Pick up your order.
Authority to Leave
At the checkout you may grant the carrier authority to leave some goods at the delivery address even if unattended. However, please note that neither BIG W nor the carrier will be liable for loss or theft of the goods and the goods will be left at your risk. In addition, the carrier retains the discretion not to leave the goods unattended, including where the carrier deems it to be unsafe to do so.
Please note that should the order be unable to be delivered to or left at the delivery address, redelivery fee of $25 may apply (particularly in respect of bulky orders).
For any delivery or order enquiries you can email us at: firstname.lastname@example.org