Our Standard Delivery option is delivered by Australia Post. These deliveries will be left at the delivery address if unattended to serve our customers better and protect their health and that of our delivery partners.
To protect the health of your household and our delivery partners, signatures for standard home delivery are no longer required. The delivery driver will record your name and sign on your behalf.
For most items, we charge a flat delivery fee per order as listed below. Bulky or fragile goods may incur an additional cost. Click here for more information.
|Location||Cost Per Order*||Time Frame|
|Metro Areas||$7.90||3-6 business days|
|Regional Areas||$9.90||5-7 business days|
|Remote Areas||$9.90||7-9 business days|
Please note that delivery times are estimates only, and actual delivery times may vary. We are not responsible for any delay, late delivery or failure to deliver. Where practicable, we will provide you with notice of such delay as soon as reasonably possible. Orders placed on Friday after 12 pm, weekends and public holidays will be shipped on the next business day.
For bulky orders or orders containing large or fragile items we charge a delivery fee based on the delivery destination and your items. The cost of delivery will be displayed in your shopping cart once a delivery address has been entered.
Same Day & 2 Day Delivery will not be available on Bulky and Fragile items.
Bulky or fragile items include the below:
|Baby & Kids||Baths & Bath Supports|
|Snacks, Cleaning & Pets||Cat Litter|
|Home & Appliances||BBQ’s|
|Rugs & Mats|
|Sports, Travel & Outdoor||Strength Training & Weights|
|Toys||Cubby Houses & Furniture|
|Ride On Toys|
Pre-ordered items are delivered in accordance with the advertised delivery time frames.
If your order contains both ‘pre-order’ and ‘non-pre order’ items the items which are not subject to a ’pre-order’ will be picked, packed and sent separately. Separate delivery fees may be charged for each delivery.
At the checkout, you may grant the carrier authority to leave some goods at the delivery address even if unattended (2 Day Delivery which requires a signature on delivery). However, please note that neither BIG W nor the carrier will be liable for loss or theft of the goods and the goods will be left at your risk. In addition, the carrier retains the discretion not to leave the goods unattended, including where the carrier deems it to be unsafe to do so.
Should an order be unable to be delivered to or left at the delivery address, a re-delivery fee of $25 may apply.
Once your order has been shipped, you will receive a confirmation email providing you with a tracking number and link to our delivery partner. Please note that our carrier companies’ delivery policies also apply and that some orders cannot be shipped to selected areas.
You can click here to Track your order.
Frequently Asked Questions
Although it will take between 2 - 3 business days to pack and ship your order, our delivery partners are experiencing some delays due to high volumes. This means that your parcel may take longer to reach you. You will still receive a notification from BIG W on the status of your order although some delivery partners have reduced the amount of tracking updates to speed up the process. So even if you don’t receive as many updates, rest assured your parcel is on its way.
You will receive a notification from BIG W on the status of your order. You can track the status of your order via the Track My Order section on the website. However, our delivery partners are experiencing delays due to high volumes. To speed up the process, some delivery partners have reduced the amount of tracking updates. So even if you don’t receive an update, rest assured your parcel is on its way.
To minimise risk, our delivery partners have made the decision to suspend the requirement of a signature on delivery. Instead, the staff member will record your name and sign on your behalf.