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FREE Same Day Pick up

Pick up allows you to buy online and Pick up in any BIG W store 7 days per week.

And if your order is placed by 12 noon, it will be ready for Pick up from 4pm same day. If your order is placed after 12 noon, it will be ready for collection from 12 noon the following day.

When your order is ready for collection we will email you a unique collection code. Please bring your photo ID and the collection code with you when you come to Pick up your order.

2 Day Delivery*

The 2 Day Delivery option allows you to have your order express delivered by Australia Post within 2 business days from the date of your order if you live in metro areas (excluding ACT & NT)*.

Exclusions apply. If any excluded product categories are added to the order then the related delivery charges and standard delivery time frames will apply. Our delivery charges and delivery time frames for these other orders can be found here.

FREE HOME DELIVERY* storewide when you spend over $50 on clothing, footwear or fashion accessories

Spend over $50 in one transaction on all clothing, footwear & fashion accessories and have your order delivered to any street address in mainland Australia & Tasmania for FREE!

Exclusions apply. If any excluded product categories are added to the order, or the 2 Day Delivery option is selected, then the related delivery charges will apply. Our delivery charges for these other orders can be found below.

This offer is available from 31st July 2019. BIG W reserves the right to modify or end this offer without notice.

$3.90^ Home Delivery on Electronic Games, DVD and Book only orders*

Our $3.90 Home delivery offer applies to online orders containing Electronic Games, DVDs and Books only. This offer excludes orders also containing other products Gaming products (including gaming consoles and accessories) and any other products.

* Applies to standard delivery only in Metro, Regional or Remote Areas
^ $8.90 Home delivery applies to 2 Day Delivery Metro Area orders (excluding ACT & NT)

Our delivery charges for all other orders can be found below.

Delivery for Other Orders

For most items we charge a flat delivery fee per order as listed below:

Location Cost Per Order*
Metro areas $7.90
2 Day Delivery Metro Areas
(Excluding ACT & NT)
$12.90
Regional & Remote areas $9.90

Bulky & Fragile Item Orders

For bulky orders or orders containing large or fragile items we charge a delivery fee based on the delivery destination and your items. The cost of delivery will be displayed in your shopping cart once a delivery address has been entered.

Please note 2 Day Delivery is not available for bulky orders or orders containing large or fragile items.

Delivery Time Frames*

The below standard delivery time frames apply to all online orders:

Location Delivery Time Frames*
2 Day Delivery
(Metro areas excluding ACT & NT)
2 business days ^
Metro areas 3 - 5 business days
Regional areas 5 - 6 business days
Remote areas 7 - 8 business days

When a delivery is scheduled on a public holiday or a weekend, it will occur on the next business day.

^ 2 day delivery product exclusions apply.

After your order has been shipped you will receive an email informing you of your parcel’s consignment number and the carrier it is shipping with. Please note that these delivery times are estimates only, and actual delivery times may vary. We are not responsible for any delay, late delivery or failure to deliver. Where practicable, we will provide you with notice of such delay as soon as reasonably possible.

Pre-orders

Pre-ordered items are delivered in accordance with the advertised delivery timeframes.

If your order contains both ‘pre-order’ and ‘non-pre order’ items the items which are not subject to a’ pre-order’ will be picked and packed and sent separately. Also separate delivery fees may be charged for each delivery.

Authority to Leave

At the checkout you may grant the carrier authority to leave some goods at the delivery address even if unattended (except for 2 Day Delivery which requires a signature on delivery). However, please note that neither BIG W nor the carrier will be liable for loss or theft of the goods and the goods will be left at your risk. In addition, the carrier retains the discretion not to leave the goods unattended, including where the carrier deems it to be unsafe to do so.

Re-delivery Fees

Please note that should the order be unable to be delivered to or left at the delivery address, redelivery fee of $25 may apply (particularly in respect of bulky orders).

2 Day Delivery Collection

2 Day Delivery orders require a signature on delivery. If the delivery address is unattended, the order parcel will be taken to the nearest post office for collection.
[If the delivery address is to an Australia Post parcel locker or PO Box, you authorise Australia Post to sign on your behalf].

Other Key Information

Please note that our carrier companies’ delivery policies also apply and that some orders cannot be shipped to selected areas.

These offers are available from 17 August 2018. And BIG W reserves the right to modify or extend these offers without notice.

Contact Us

For any delivery or order enquiries you can email us at: onlineorders@bigw.com.au

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