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COVID-19 Update

Delivery Delays

Packing your order times: 2 - 3 business days

Delivery times: Our delivery partners are experiencing some delays due to high volumes. Parcels may take up to 2-3 weeks to arrive. Click here to find out up-to-date information for Australia Post.

Temporary pause to Next Day Delivery

Due to delays with some of our delivery partners, we have temporarily paused next day delivery in most locations. We apologise any inconvenience that this may cause.

Contactless Home Delivery and Pick up

To minimise risk, we have implemented Contactless Home Delivery and Pick Up:

  • For your Home Delivery Parcels, our delivery partners have made the decision to suspend the requirement of a signature on delivery. Instead, the staff member will record your name and sign on your behalf.
  • For your Pick up orders, Social distancing measures apply in-store, and Contactless Pick up is now available at all Service Desks. Show your ID and order number to collect your parcel.

Contactless Home Delivery

In order to protect the health of your household and our delivery partners, signatures for home delivery are no longer required. The delivery driver will record your name and sign on your behalf. For more information click here.

For most items*, we charge a flat delivery fee per order as listed below:

Location Cost Per Order* Time Frame
Metro Areas $7.90 3-6 business days
Regional Areas $9.90 5-7 business days
Remote Areas $9.90 7-9 business days
2 Day Delivery Metro Areas
(Excluding ACT & NT)
$12.90 Temporarily paused
Next Day Delivery Metro Areas
(Excluding ACT & NT)
$17.90 Temporarily paused

*Bulky or fragile goods may incur an additional cost. Click here for more information.

After your order has been shipped you will receive an email or SMS informing you of your parcel’s tracking number and the carrier it is shipping with. Please note that these delivery times are estimates only, and actual delivery times may vary. We are not responsible for any delay, late delivery or failure to deliver. Where practicable, we will provide you with notice of such delay as soon as reasonably possible. Orders placed on Friday after 12 pm, weekends and public holidays will be shipped on the next business day.

Terms and conditions apply:
# Next Day Delivery and 2 Day Delivery are only available to selected Metro postcodes. If a postcode and item are eligible, these delivery options will be made available at checkout. Product exclusions apply. Click here to learn more about Next Day Delivery and here to learn more about 2 Day Delivery.

Free Contactless Home Delivery* Storewide When You Spend Over $45 on Clothing, Footwear or Fashion Accessories

Spend over $45 in one transaction online on all clothing, footwear & fashion accessories and have your order delivered to any street address in mainland Australia & Tasmania for FREE!

*Exclusions apply. If any excluded product categories are added to the order, or the Next Day Delivery or 2 Day Delivery option is selected, then the related delivery charges will apply. Our delivery charges for these other orders can be found above.

This offer is available from 3rd April 2020. BIG W reserves the right to modify or end this offer without notice.

  • Car Seats
  • High Chairs
  • Nursery Furniture
  • Baths & Bath Supports
  • Strollers
  • Cots
  • Change Tables
  • TVs
  • Sound Systems
  • Pet food
  • Cat Litter
  • BBQ’s
  • Curtain Rods
  • Storage
  • Ironing Boards
  • Laundry
  • Furniture
  • Rugs & Mats
  • Mattresses
  • Costumes
  • Tents
  • Suitcase Sets
  • Strength Training & Weights
  • Doll Houses
  • Cubby Houses & Furniture
  • Swing Sets
  • Trampolines
  • Sandpits
  • Play Centres
  • Ride On Toys
  • Table Games
  • Kids Furniture

$3.90 Home contactless Delivery on Electronic Games, DVD, Blu-ray and Book only orders*

Our $3.90 Home delivery offer applies to online orders containing Electronic Games, DVDs, Blu-rays and Books only.

*This offer excludes orders also containing other Gaming products (including gaming consoles and accessories). $8.90 Home delivery charge applies if the 2 Day Delivery option is selected. If any other product is added to the order, or the Next Day Delivery option is selected, then the related delivery charges will apply. Our delivery charges and terms for these other orders can be found above.

This offer is available from 3rd April 2020. BIG W reserves the right to modify or end this offer without notice.

Next Day Delivery*

COVID-19 | Temporary pause to Next Day Delivery

Important note: Due to the unprecedented circumstances and demand, we have had to place a temporary pause on Next Day delivery until further notice. We apologise for the inconvenience.

The Next Day Delivery option allows you to have your order express delivered by Australia Post the next business day from the date of your order if you live in metro areas (excluding ACT & NT)*.

If your order is placed by 12 noon on a business day, it will be shipped on the same business day. If your order is placed after 12 noon or outside business hours, it will be shipped the next business day*.

Next Day Delivery Collection

To protect the health of your household and our delivery partners, Next Day Delivery orders will be recorded as delivered on your behalf by the delivery partner. If the delivery address is unattended the parcel will be taken to the nearest post office for collection.

[If the delivery address is to an Australia Post parcel locker or PO Box, you authorise Australia Post to sign on your behalf].

*Exclusions apply. If any excluded product categories are added to the order then the related delivery charges will apply. Our delivery charges for these other orders can be found above.

The Next Day Delivery option allows you to have your order express delivered by Australia Post the next business day from the date of your order if you live in metro areas (excluding ACT & NT)*.

If your order is placed by 12 noon on a business day, it will be shipped the same business day. If your order is placed after 12 noon or outside business hours, it will be shipped the next business day*.

*Exclusions apply (see below). If any excluded product categories are added to the order, then the related delivery charges and standard delivery time frames will apply. Our delivery charges and delivery time frames for these other orders can be found here.

Excludes

Bulky or Fragile Items

For bulky orders, orders containing large items or items that could break in transit, the cost of delivery will be displayed in your shopping cart.

Lithium Batteries

Products containing lithium batteries such as certain mobile phones.

Aerosols

Aerosol products such as hair sprays and spray deodorants.

Pre-order products

Products that are on pre-order.

2 Day Delivery*

The 2 Day Delivery option allows you to have your order express delivered by Australia Post within 2 business days from the date of your order if you live in metro areas (excluding ACT & NT)*.

2 Day Delivery Collection

To protect the health of your household and our delivery partners, 2 Day Delivery orders will be recorded as delivered on your behalf by the delivery partner. If the delivery address is unattended the parcel will be taken to the nearest post office for collection.

[If the delivery address is to an Australia Post parcel locker or PO Box, you authorise Australia Post to sign on your behalf].

*Exclusions apply. If any excluded product categories are added to the order then the related delivery charges will apply. Our delivery charges for these other orders can be found above.

The 2 Day Delivery option allows you to have your order express delivered by Australia Post within 2 business days from the date of your order if you live in metro areas (excluding ACT & NT)*.

*Exclusions apply (see below). If any excluded product categories are added to the order, then the related delivery charges and standard delivery time frames will apply. Our delivery charges and delivery time frames for these other orders can be found here.

Excludes

Bulky or Fragile Items

For bulky orders, orders containing large items or items that could break in transit, the cost of delivery will be displayed in your shopping cart.

Lithium Batteries

Products containing lithium batteries such as certain mobile phones.

Aerosols

Aerosol products such as hair sprays and spray deodorants.

Pre-order products

Products that are on pre-order.

Bulky & Fragile Item Orders

For bulky orders or orders containing large or fragile items we charge a delivery fee based on the delivery destination and your items. The cost of delivery will be displayed in your shopping cart once a delivery address has been entered.

Next Day Delivery and 2 Day Delivery will not be available on Bulky and Fragile items.

For bulky orders, orders containing large items or items that could break in transit, the cost of delivery will be displayed in your shopping cart.

Bulky or fragile items include the below:

Department Included Categories
Baby & Kids Car Seats
High Chairs
Nursery Furniture
Baths & Bath Supports
Strollers
Cots
Change Tables
Electronics TVs
Sound Systems
Snacks, Cleaning & Pets Pet food
Cat Litter
Home & Appliances BBQ’s
Curtain Rods
Storage
Ironing Boards
Laundry
Furniture
Rugs & Mats
Mattresses
Party Costumes
Sports, Travel & Outdoor Tents
Suitcase Sets
Strength Training & Weights
Toys Dolls Houses
Cubby Houses & Furniture
Swing Sets
Trampolines
Sandpits
Play Centres
Ride On Toys
Table Games
Kids Furniture

Pre-orders

Pre-ordered items are delivered in accordance with the advertised delivery time frames.

If your order contains both ‘pre-order’ and ‘non-pre order’ items the items which are not subject to a ’pre-order’ will be picked and packed and sent separately. Separate delivery fees may be charged for each delivery.

Authority to Leave

At the checkout, you may grant the carrier authority to leave some goods at the delivery address even if unattended (except for Next Day and 2 Day Delivery which requires a signature on delivery). However, please note that neither BIG W nor the carrier will be liable for loss or theft of the goods and the goods will be left at your risk. In addition, the carrier retains the discretion not to leave the goods unattended, including where the carrier deems it to be unsafe to do so.

Re-delivery Fees

Please note that should the order be unable to be delivered to or left at the delivery address, a re-delivery fee of $25 may apply.

Our Shipping Partners

Please note that our carrier companies’ delivery policies also apply and that some orders cannot be shipped to selected areas.

To get up to date information on our shipping partner Toll. Click here for more information.

To get up to date information on our shipping partner Australia Post. Click here for more information

 

 

 

BIG W reserves the right to modify or end these offers without notice.