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COVID-19 Customer Notice

Greater Brisbane COVID-19 Customer Notice
Friday 8 January, 2021. 11:30am

The safety of our customers and team is our first priority. Following the QLD Government's announcement we are advising our customers that the wearing of face masks will be mandatory for people shopping in BIG W stores in the Greater Brisbane Area (including Brisbane, Logan, Ipswich, Moreton and Redlands) from 6pm tonight, Friday 8 January, until 6pm Monday 11 January.

This announcement effects customers in the following stores:

Macarthur, Carindale, Mt Gravatt, Booval, Brookside, Chermside, Taigum, Ommaney, Northlakes, Strathpine, Underwood, Capalaba, Redbank, Browns Plains, Beenleigh, Loganholme, Springfield and Morayfield

Greater Sydney COVID-19 Customer Notice
Saturday 2 January, 2021. 5:30pm

The safety of our customers and team is our first priority. Following the NSW Government's announcement, we are advising our customers that the wearing of face masks will be mandatory for people shopping in BIG W stores in the Greater Sydney Area (including Wollongong, Blue Mountains and Central Coast) from 11.59pm on Saturday, 2 January 2021.

Please note, the NSW Government announced compliance will start from Monday, 4 January 2021 with $200 on the spot fines for individuals for non-compliance of the measures put in place for Greater Sydney - see here for more details.

This announcement effects customers in the following stores:

Bankstown, Blacktown Westpoint, Bonnyrigg, Campbelltown, Campsie, Carnes Hill, Dapto, Erina, Hurstville, Katoomba, Liverpool, Macquarie, Merrylands, Miranda, Menai, Narellan, Pagewood, Penrith, Plumpton, Richmond, Rockdale, Rouse Hill, Top Ryde, Tuggerah, Warrawong, Warringah Mall, Wetherill Park and Winston Hills.

Victoria - COVID-19 Customer Notice
31st December 2020

In response to several cases of community transmission in Victoria, the Victorian Government has announced from 5pm on 31 December 2020 that in Victoria you must wear a fitted face mask when you are in public indoor spaces unless you have a lawful reason not to. This includes when visiting places such as shopping centres, supermarkets, retail outlets and indoor markets. This applies to everyone in the state of Victoria from the time they leave their homes.

There are limited exceptions to this mandatory requirement. More specific details on these rules can be found on the DHHS website.

Frequently Asked Questions

Yes, our stores will be reopening Sunday 22 November and our South Australian customers will be able to shop The Big Sale as planned, both in store and online. To avoid disapointment, please expect delivery delays. For more details please click here: https://www.bigw.com.au/covid-19.

We're reopening Sunday 22nd November, and can't wait to welcome you back! You can check your local store opening hours at www.bigw.com.au/store-finder. Contactless Pick up, Direct to Boot and Home Delivery services will be available. The health and safety of team and customers is our priority and we ask everyone to practice distancing in our stores. For more information on the safety measures in place, please visit: https://www.bigw.com.au/covid-19.

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