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Our teams and suppliers are working closely in these unprecedented times to meet the unusually high demand we are seeing for selected products as well as services that we offer.

The vast majority of our products remain available as normal and we will continue to make them available whenever we can.

Product Limits

In the interest of fairness for all customers, we’re taking necessary measures to implement some purchase limits on specific products and essential items to meet the demands of as many of our BIG W customers and families as possible.

In store and online, we have a limit of 2 per transaction on:

  • Liquid Soaps and Hand Wash
  • Medicinal and Tea Tree Oils and Sprays

and, a limit of 1 per transaction on:

  • Antibacterial Hand Wipes
  • Codral

Across the website, we are doing our best to fulfil orders, however our teams are facing challenges due to unprecedented demand. To ensure we continue to meet customer needs, some products are now shoppable in store only.

We apologise for any inconvenience and are constantly monitoring the situation as we do our best to keep all products freely available to everyone both in store and online where possible.

Should we see new shortages, we may need to introduce other limits but we will only do this if we think it’s absolutely necessary and to help make sure all our BIG W customers can access the products they need. We will keep you updated in our stores and on our website as things change. We ask you to please be considerate in the way you shop and thank you for your understanding as we work through this together.

Availability

During these unprecedented times, our families are spending more quality time together at home than ever before. We’re painting and drawing, keeping fit with home workouts, setting up home studies and taking up new hobbies.

We couldn’t have planned for this which means that temporarily, some products might not be available. We are experiencing high demand in categories including:

  • Craft
  • Home office
  • Fitness
  • Bikes and helmets
  • Small appliances
  • Water filtration
  • Preserving jars

Whilst our team works tirelessly to make these products available to you as soon as possible, we appreciate your patience and encourage you to look for potential alternatives from our whole range. To keep you informed, we will be revising this page regularly with product availability updates.