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We’re here for you Australia

To our Aussie families,

As we begin a new year, the BIG W team and I have been looking forward to a fresh start after a fairly disruptive year...but if last year has taught us anything, it is that whatever 2021 brings, we are in this together.

As Aussies, we have been through a lot in the last ten months: National lockdown, restrictions lifted, social distancing, mandatory masks, no masks, sanitiser, limits to gatherings of family and friends, more sanitiser, more lockdowns, time away from loved ones, border closures, re-introduction of masks….and the list goes on.

Throughout all this, BIG W remains a safe place to shop for your family’s everyday needs. We are so proud of our 18,000 team members who have worked tirelessly to support us all and make a difference where it matters.

You’ve told us how important it has been to help keep your kids entertained for your countless BIG days at home, so you’ve chosen games, puzzles, craft and we’ve kept you active with exercise equipment, bikes, balls, hoops - we’ve done our best to inspire you to make your homes bright and sparkly and of course, who can forget the toilet paper (!).

We have your back, Australia. No matter what comes next. We’ll continue to give you great value for the brands you love when you shop safely with us in store or online.

Hang in there and we hope to see you soon,

Teresa Rendo
BIG W Managing Director (Acting)

Shop safely with us

Customers can continue to shop safely online with contactless home delivery or Pick up. See more information here.

Our team will ensure COVID safe hygiene measures are in place at all times, and that social distancing is maintained throughout our stores;

  • Daily cleaning and disinfecting with hospital grade product is in place in our stores;
  • QR code check-in to support contact tracing is available at store for our customers
  • The number of customers in store at any time will be kept at a safe capacity and entry to the store, if store capacity is reached a 1 in, 1 out rule will apply;
  • Sanitiser stations are at the front of all stores and in service areas. Trolley wipes are available to wipe down your trolley;
  • COVID Marshals are in store to maintain COVID safe measures
  • To keep our community safe, masks will now be mandatory in all in the greater Sydney area, as listed above, and remain strongly encouraged for team and customers in all other stores until further notice;
  • Team members are instructed not to come to work if they are unwell, or have been around someone who is unwell
  • Plexiglass screens are in place at our checkouts and service desks, and 1.5-metre social distancing guides are located throughout the stores

Stay Safe!

COVID-19 Customer Notice

Greater Brisbane COVID-19 Customer Notice
Friday 8 January, 2021. 11:30am

The safety of our customers and team is our first priority. Following the QLD Government's announcement we are advising our customers that the wearing of face masks will be mandatory for people shopping in BIG W stores in the Greater Brisbane Area (including Brisbane, Logan, Ipswich, Moreton and Redlands) from 6pm tonight, Friday 8 January, until 6pm Monday 11 January.

This announcement effects customers in the following stores:

Macarthur, Carindale, Mt Gravatt, Booval, Brookside, Chermside, Taigum, Ommaney, Northlakes, Strathpine, Underwood, Capalaba, Redbank, Browns Plains, Beenleigh, Loganholme, Springfield and Morayfield

Greater Sydney COVID-19 Customer Notice
Saturday 2 January, 2021. 5:30pm

The safety of our customers and team is our first priority. Following the NSW Government's announcement, we are advising our customers that the wearing of face masks will be mandatory for people shopping in BIG W stores in the Greater Sydney Area (including Wollongong, Blue Mountains and Central Coast) from 11.59pm on Saturday, 2 January 2021.

Please note, the NSW Government announced compliance will start from Monday, 4 January 2021 with $200 on the spot fines for individuals for non-compliance of the measures put in place for Greater Sydney - see here for more details.

This announcement effects customers in the following stores:

Bankstown, Blacktown Westpoint, Bonnyrigg, Campbelltown, Campsie, Carnes Hill, Dapto, Erina, Hurstville, Katoomba, Liverpool, Macquarie, Merrylands, Miranda, Menai, Narellan, Pagewood, Penrith, Plumpton, Richmond, Rockdale, Rouse Hill, Top Ryde, Tuggerah, Warrawong, Warringah Mall, Wetherill Park and Winston Hills.

Victoria - COVID-19 Customer Notice
31st December 2020

In response to several cases of community transmission in Victoria, the Victorian Government has announced from 5pm on 31 December 2020 that in Victoria you must wear a fitted face mask when you are in public indoor spaces unless you have a lawful reason not to. This includes when visiting places such as shopping centres, supermarkets, retail outlets and indoor markets. This applies to everyone in the state of Victoria from the time they leave their homes.

There are limited exceptions to this mandatory requirement. More specific details on these rules can be found on the DHHS website.

Useful links


COVID-19 update to in-store Lay-by

During these uncertain times, your health and safety is our priority and we continue to offer a safe shopping experience in-store and online. In light of the current climate, we are updating our lay-by policies during this period:

  • You can cancel your in-store lay-by at any time with no cancellation fee
  • You can make payments of up to $250 over the phone. This applies to lay-by orders placed in-store only. Please contact the store where your lay-by was created to make an instalment payment over the phone