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Write to us
Customer Experience Team
PO Box 8000
Baulkham Hills NSW
Australia 2153
Mailpoint: W1.B7
Phone us on
Monday - Friday
from 9am - 6pm AEST
Saturday - Sunday
from 9am - 5pm AEST
Enquiries about Woolworths Rewards are serviced by the Woolworths Call Centre. Please call 1300 101 234 in case of issues.
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We'd like to hear from you! Have your say with the BIG W Voice of the Customer Survey and go into the draw to win great prizes. Terms and Conditions apply.
Have an urgent question?
If you have a question about a product or in-store safety concern requiring urgent attention, please contact 1300 244 999 (select option 4)
SMS us to find your local BIG W store
To locate your nearest BIG W store, SMS the postcode or suburb and state to 0427 139 866.
To locate your nearest BIG W Vision store, SMS the postcode or suburb and state to 0427 445 167.