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Phone us on

1300 244 999

Monday - Friday
from 9am - 6pm AEST
Saturday - Sunday
from 9am - 5pm AEST

Other ways to get in touch

Email us

Email: bigwcontactus@bigw.com.au

Write to us

Customer Experience Manager
PO Box 8000
Baulkham Hills NSW
Australia 2153
Mailpoint: W2.B2

Got a question?

If you have a question about your order, delivery, exchange / refund, particular product or its warranty, please call one of our friendly customer service representatives on 1300 244 999.

If you have a question about a product or in-store safety concern requiring urgent attention, please contact 1800 638 434

BIG W stores SMS:

To locate your nearest BIG W store, SMS the postcode or suburb and state to 0427 139 866.

To locate your nearest BIG W Vision store, SMS the postcode or suburb and state to 0427445 167.