Victorian Stores Reopening

We are excited to welcome you back to shop safely in your local BIG W. We want to ensure everyone has the time and space to shop safely so certain stores have extended their trading hours, check your local store trading hours here.

In line with the Victorian Government Roadmap, customers will be required to check in and wear a mask, and we will be limiting the number of customers in store to maintain social distancing. Please be patient with our team as they follow the Victorian Government’s guidelines. 

We have extended our returns, exchanges and lay-by policies due to the VIC extended lockdown period, click here to find out more. 

For more information, please refer to our FAQs below, or you can find out more information on the VIC Government Roadmap here: https://www.coronavirus.vic.gov.au/victorias-roadmap

When are VIC stores reopening?

BIG W stores in Victoria will fully reopen on Friday 29 October at 6pm as per the VIC Government roadmap. Opening hours will be dependent on the store. You can check opening times here: https://www.bigw.com.au/store-finder. 

Are stores reopening to all departments on 29 October or just for essential items?

We’re pleased to confirm that yes, our stores will reopen in full, for customers to shop in all departments from 6pm Friday 29 October.

Why are you reopening at 6pm on a Friday? Why not wait until Saturday?

According to the VIC Government roadmap, 6pm Friday is when retail is allowed to reopen again. We want to ensure everyone has the time and space to shop safely so certain stores have extended their trading hours, check your local store trading hours here.

Must I be fully vaccinated to shop in store?

Following Victorian Health Directions, customers over 12 years of age will be required to show proof of being fully vaccinated (unless they have a valid exemption), and must use the Service VIC check in app when visiting our stores.

Are BIG W team members required to be vaccinated to return to work?

Our teams are required to follow the vaccination requirements as detailed in the VIC Government Roadmap.

How will you keep it safe for customers in store if there are crowds?

Your health and safety remains our top priority so please be assured that we have strict COVID safe protocols in place and following Government guidelines, we will ensure we maintain 1 person per 4sqm, with limits on customers shopping in store at one time.

How will you keep customers safe once stores reopen - what measures are in place?

We will be acting in accordance with the VIC Government health and safety advice, including mandatory QR check-ins, maintaining 1 person per 4sqm, limiting the number of customers in stores, providing sanitiser stations and regular cleaning of trolleys.

Get the kids ready to head back to school.