Team & Community Health & Safety

We are taking precautions to protect Customers and Staff

At BIG W, we are focussed on making the necessary changes to ensure you can continue to safely buy the essentials you and your family need. These are challenging times, and we are adhering to Government advice to ensure the highest level of health and safety for our customers and team.

As part of the Woolworths Group, BIG W are now strongly encouraging all customers, team members and visitors to wear face coverings when visiting any of our stores in located in areas flagged as having community transmission by your local government. We will continue to follow any mandatory requirements set out by the government.

When you choose to shop with us in store, please be advised of some additional changes we have put in place across our store network:

  • Hospital grade cleaning materials are being used routinely across our stores with extra proactive cleaning for stores located in areas of community transmission.
  • Hand sanitisers, as well as combined cleaning and disinfectant wipes, are available for team members and customers to use.
  • Fitting rooms are fitted with hand sanitiser for the safety of our teams and customers.
  • Plexiglass screens are installed at checkouts and service areas where social distancing can not be maintained.
  • Cashless ‘tap and go’ payments are encouraged.
  • Use your trolley and floor markings as a guide at checkouts or at the Service Desk to help maintain a safe distance from others.
  • Customer numbers in store will be limited, and during busy periods store teams will adhere to a ‘one in, and one out’ system.

BIG W Customer Notices on COVID-19 Cases

19 September 2021 - BIG W Bendigo

We were notified on Sunday, 19th September that a customer who visited BIG W Bendigo on Friday, 17th of September between 10:48am and 11:33am has received a positive Coronavirus diagnosis. 

Victoria Health advises that anyone who has visited BIG W Bendigo during these times is classed as a tier 2 contact.  As a result, you must get tested and isolate until confirmation of a negative result. Please complete a self-assessment form online at corona.vic.gov.au and continue to monitor for symptoms - get tested if symptoms appear.

We’re notifying customers and contacting our team members. We will continue to act in line with advice from the health authorities.

At BIG W, we already have very high standards of cleaning and hygiene in place and proactive cleaning is already taking place in the store. We have also scheduled a deep clean to take place on Sunday 19th of September.

While the risk of transmission to customers and team members is low, the safety and wellbeing of the local community is our priority.

Customers and team members should be assured they can continue to safely shop and work at our BIG W Bendigo store.

Anyone who has visited BIG W Bendigo since Friday 17th of September at 10:48am and becomes unwell in the next two weeks should contact the National Coronavirus Information Line on 1800 020 080 and get tested.

BIG W became aware of the case on Sunday 19th of September and has placed customer notifications in the store.

BIG W has special COVID-19 leave top-up provisions in place. This means our team members will not be financially disadvantaged based on their employment status or availability of personal leave if they contract COVID-19 or are required to self-isolate.

17 September 2021 - BIG W Ballarat

We were notified on Friday 17th September 2021 that a customer who visited BIG W Ballarat on Friday 10th of September 2021 between 3:20pm and 4:10pm has received a positive Coronavirus diagnosis. 

Victoria Health advises that anyone who has visited BIG W Ballarat during these times is classed as a Casual Contact and must get tested, then isolate until confirmation of negative results. Continue to monitor for symptoms, get tested again if symptoms appear.

We’re notifying customers and contacting our team members. We will continue to act in line with advice from the health authorities.

At BIG W, we already have very high standards of cleaning and hygiene in place and proactive cleaning is already taking place in the store with a deep clean completed on Tuesday 14th of September.

While the risk of transmission to customers and team members is low, the safety and wellbeing of the local community is our priority.

Customers and team members should be assured they can continue to safely shop and work at our BIG W Ballarat store.

Anyone who was at BIG W Ballarat since Friday, 10th of September at 3:20pm and becomes unwell in the next two weeks should contact the National Coronavirus Information Line on 1800 020 080 and get tested.

BIG W became aware of the case on Friday, 17th of September and has placed customer notifications in the store.

BIG W has special COVID-19 leave top-up provisions in place. This means our team members will not be financially disadvantaged based on their employment status or availability of personal leave if they contract COVID-19 or are required to self-isolate.

17 September 2021 - BIG W Ballarat

We were notified on Thursday 16th September 2021 that a customer who visited BIG W Ballarat on Saturday 11th of September 2021 between 3:10pm and 4:10pm has received a positive Coronavirus diagnosis. 

Victoria Health advises that anyone who has visited BIG W Ballarat during these times is classed as a Casual Contact and must get tested, then isolate until confirmation of negative results. Continue to monitor for symptoms, get tested again if symptoms appear.

We’re notifying customers and contacting our team members. We will continue to act in line with advice from the health authorities.

At BIG W, we already have very high standards of cleaning and hygiene in place and proactive cleaning is already taking place in the store with a deep clean completed on Tuesday 14th of September.

While the risk of transmission to customers and team members is low, the safety and wellbeing of the local community is our priority.

Customers and team members should be assured they can continue to safely shop and work at our BIG W Ballarat store.

Anyone who was at BIG W Ballarat since Saturday, 11th of August at 3:10pm and becomes unwell in the next two weeks should contact the National Coronavirus Information Line on 1800 020 080 and get tested.

BIG W became aware of the case on Thursday, 16th of September and has placed customer notifications in the store.

BIG W has special COVID-19 leave top-up provisions in place. This means our team members will not be financially disadvantaged based on their employment status or availability of personal leave if they contract COVID-19 or are required to self-isolate.

16 September 2021 - BIG W Narellan

We were notified on Thursday 16th September that a customer who visited BIG W Narellan on Sunday, 12th September between 11:10am and 11:35am has received a positive Coronavirus diagnosis. 

NSW Health advises that anyone who has visited BIG W Narellan during these times is a casual contact and must get tested and self isolate until they receive a negative result. If your date of exposure at this venue occurred in the last 4 days, you must get another test on day 5 from the date of exposure. Please continue to monitor for symptoms and if any symptoms occur, get tested again. We’re notifying customers and contacting our team members. We will continue to act in line with advice from the health authorities.

At BIG W, we already have very high standards of cleaning and hygiene in place and proactive cleaning is already taking place in the store and a deep cleaning scheduled for Thursday 16th of September.

While the risk of transmission to customers and team members is low, the safety and wellbeing of the local community is our priority.

Customers and team members should be assured they can continue to safely shop and work at our BIG W Narellan store.

Anyone who was at BIG W Narellan since Sunday, 12th of September after 11:10am and becomes unwell in the next two weeks should contact the National Coronavirus Information Line on 1800 020 080 and get tested.

BIG W became aware of the case on Thursday, 16th September and has placed customer notifications in the store.

BIG W has special COVID-19 leave top-up provisions in place. This means our team members will not be financially disadvantaged based on their employment status or availability of personal leave if they contract COVID-19 or are required to self-isolate.

14 September 2021 - BIG W Ballarat

We were notified on Tuesday 14th September 2021 that a customer who visited BIG W Ballarat on Friday 10th of August 2021 between 4:45pm and 5:30pm has received a positive Coronavirus diagnosis. 

Victoria Health advises that anyone who has visited BIG W Ballarat during these times is classed as a Close Contact and must get tested, then isolate and quarantine for 14 days from date of exposure. As this is a Tier 1 Exposure Venue, everyone must also contact the Victorian Government via calling 1300 651 160 or going to the coronavirus.vic.gov.au website.

We’re notifying customers and contacting our team members. We will continue to act in line with advice from the health authorities.

As a retailer, we already have very high standards of cleaning and hygiene in place. As an extra precautionary measure, the store is undergoing additional proactive cleaning and a deep clean is scheduled for Tuesday 14th of September.

While the risk of transmission to customers and team members is low, the safety and wellbeing of the local community is our priority.

Customers and team members should be assured they can continue to safely shop and work at our BIG W Ballarat store.

Anyone who was at BIG W Ballarat since Friday, 10th of August at 4:45pm and becomes unwell in the next two weeks should contact the National Coronavirus Information Line on 1800 020 080 and get tested.

BIG W became aware of the case on Tuesday 14th of September and has placed customer notifications in the store.

BIG W has special COVID-19 leave top-up provisions in place. This means our team members will not be financially disadvantaged based on their employment status or availability of personal leave if they contract COVID-19 or are required to self-isolate.

13 September 2021 - BIG W Mt Gravatt

13th of September 2021

We were notified on Monday 13th September that a customer who visited Westfield Garden City Shopping Centre on Thursday, 9th of September between 5:15pm and 6:45pm has received a positive Coronavirus diagnosis.

Below are the exposures within Westfield Garden City Shopping Centre with a breakdown of times:

Westfield Garden City Shopping Centre: 

  • Between 5:15pm and 6:45pm - Low Risk

Food Court Level 2 (Other than Sit Down Dining): 

  • Between 5:15pm and 6:45pm - Casual Contact

KFC Food Court Level 2:

  • Between 5:15pm and 5:35pm - Close Contact

Food Court Level 2 (Sit Down Dining): 

  • Between 5:15pm and 6:45pm - Close Contact

QLD Health advises that anyone who has visited the above locations will need to follow the below requirements depending on the contact level of each location. 

Low Risk Exposure Venue

  • Get tested but you do not need to isolate unless you have symptoms
  • If you are experiencing symptoms, isolate at home until you receive a negative result
  • Continue to monitor for symptoms. If you become symptomatic, get tested and isolate until you receive a negative result.

Casual Contact Exposure Venue

  • Immediately travel by private transport directly to your home or accommodation and quarantine
  • Get tested at your earliest opportunity
  • Continue to quarantine until you receive a negative result
  • Enter your details into the contact tracing form, but please note you will not be contacted by Queensland Health unless additional information about the exposure changes the risk level
  • continue to monitor for symptoms, if you become symptomatic get tested and isolate until you receive a negative result.

Close Contact Exposure Venue

  • If you have been to this location in Queensland at the relevant times you must do the following
    • Immediately travel by private transport directly to your home or accommodation and quarantine
    • Get tested at your earliest opportunity
    • Complete the contact tracing form online
    • If you are unable to complete the contact tracing form please call 134 COVID (134 268)
    • Continue to quarantine even after receiving a negative result. After you complete the contact tracing form you will be contacted by Queensland Health
    • Continue to monitor for symptoms while you are quarantined. If you become symptomatic get tested and isolate until you receive a negative result
    • As you are a close contact, you and anyone who resides at your home or accommodation are required to quarantine for 14 days from the time you were at the venue.

We’re notifying customers and contacting our team members. We will continue to act in line with advice from the health authorities.

At BIG W, we already have very high standards of cleaning and hygiene in place. Additional proactive cleaning has been organised for the store over the coming days.

While the risk of transmission to customers and team members is low, the safety and wellbeing of the local community is our priority.

Customers and team members should be assured they can continue to safely shop and work at our BIG W Mount Gravatt store.

Anyone who has been at Westfield Garden City Shopping Centre since Thursday, 9th of September after 5:15pm and becomes unwell in the next two weeks should contact the National Coronavirus Information Line on 1800 020 080 and get tested.

BIG W became aware of the case on Monday 13th of September and has placed customer notifications in the store.

BIG W has special COVID-19 leave top-up provisions in place. This means our team members will not be financially disadvantaged based on their employment status or availability of personal leave if they contract COVID-19 or are required to self-isolate.

11 September 2021 - BIG W Carnes Hill

We were notified on Friday 10 September 2021 that a person who visited BIG W Carnes Hill on Tuesday 7th September between 7am and 3pm has received a positive Coronavirus diagnosis.

Anyone who has visited BIG W Carnes Hill during these times is classed as a casual contact and must:

  • Get tested and self-isolate until they receive a negative result.
  • If your date of exposure at this venue occurred in the last 4 days, you must get another test on day 5 from the date of exposure. Wear a mask around others and limit your movements until you get another negative result.
  • You should continue to monitor for symptoms and if any symptoms occur, get tested again.

We’re notifying customers and contacting our team members. We will continue to act in line with advice from the health authorities.

As a retailer, we already have very high standards of cleaning and hygiene in place. As an extra precautionary measure, a deep clean is scheduled for Friday 10 September 2021.

While the risk of transmission to customers and team members is low, the safety and wellbeing of the local community is our priority.

Customers and team members should be assured they can continue to safely shop and work at our Carnes Hill store.

Anyone who has been at BIG W Carnes Hill since Wednesday 8 September at 7am and becomes unwell in the next two weeks should contact the National Coronavirus Information Line on 1800 020 080 and get tested.

BIG W became aware of the case on Friday 10 September 2021 and has placed customer notifications in the store.

BIG W has special COVID-19 leave top-up provisions in place. This means our team members will not be financially disadvantaged based on their employment status or availability of personal leave if they contract COVID-19 or are required to self-isolate.

10 September 2021 - BIG W Mt Gravatt

We were notified on Thursday 9th of September that a customer who visited Westfield Garden City Shopping Centre on Monday, 6th of September between 5:00pm and 6:05pm has received a positive Coronavirus diagnosis.

Below are the exposures within Westfield Garden City Shopping Centre with a breakdown of times:

Westfield Garden City Shopping Centre: 

  • Between 5:00pm and 6:05pm - Low Risk

Westfield Garden City Food Court Level 2: 

  • Between 5:00pm and 6:05pm - Casual Contact

Westfield Garden City Town Square: 

  • Between 5:00pm and 6:05pm - Casual Contact

Momo Chicken & Beer: 

  • Between 5:05pm and 5:30pm - Close Contact

Male Toilet in Food Court Level 2: 

  • Between 5:20pm and 5:40pm - Close Contact

Cinnabon: 

  • Between 5:20pm and 5:45pm - Close Contact

Grill'd: 

  • Between 5:35pm and 6:05pm - Close Contact

QLD Health advises that anyone who has visited the above locations will need to follow the below requirements depending on the contact level of each location. 

Low Risk Exposure Venue

  • Get tested but you do not need to isolate unless you have symptoms
  • If you are experiencing symptoms, isolate at home until you receive a negative result
  • Continue to monitor for symptoms. If you become symptomatic, get tested and isolate until you receive a negative result.

Casual Contact Exposure Venue

  • Immediately travel by private transport directly to your home or accommodation and quarantine
  • Get tested at your earliest opportunity
  • Continue to quarantine until you receive a negative result
  • Enter your details into the contact tracing form, but please note you will not be contacted by Queensland Health unless additional information about the exposure changes the risk level
  • continue to monitor for symptoms, if you become symptomatic get tested and isolate until you receive a negative result.

Close Contact Exposure Venue

  • If you have been to this location in Queensland at the relevant times you must do the following:
    • Immediately travel by private transport directly to your home or accommodation and quarantine
    • Get tested at your earliest opportunity
    • Complete the contact tracing form online
    • If you are unable to complete the contact tracing form please call 134 COVID (134 268)
    • Continue to quarantine even after receiving a negative result. After you complete the contact tracing form you will be contacted by Queensland Health
    • Continue to monitor for symptoms while you are quarantined. If you become symptomatic get tested and isolate until you receive a negative result
    • As you are a close contact, you and anyone who resides at your home or accommodation are required to quarantine for 14 days from the time you were at the venue.

We’re notifying customers and contacting our team members. We will continue to act in line with advice from the health authorities.

As a retailer, we already have very high standards of cleaning and hygiene in place. As an extra precautionary measure, the store is undergoing additional proactive cleaning.

While the risk of transmission to customers and team members is low, the safety and wellbeing of the local community is our priority.

Customers and team members should be assured they can continue to safely shop and work at our BIG W Mount Gravatt store.

Anyone who has been at Westfield Garden City Shopping Centre since Monday, 6th of September after 5:00pm and becomes unwell in the next two weeks should contact the National Coronavirus Information Line on 1800 020 080 and get tested.

BIG W became aware of the case on Thursday 9th of September and has placed customer notifications in the store.

BIG W has special COVID-19 leave top-up provisions in place. This means our team members will not be financially disadvantaged based on their employment status or availability of personal leave if they contract COVID-19 or are required to self-isolate.

9 September 2021 - BIG W Bathurst

We were notified on Thursday 9th September 2021 that a person who visited Armada Shopping Centre and BIG W Bathurst front of store pick-up on Tuesday 7th of September between 2:40pm and 3:40pm has received a positive Coronavirus diagnosis.

NSW Health advises that anyone who has visited BIG W Bathurst during these times is a casual contact and must get tested and self isolate until they receive a negative result. If your date of exposure at this venue occurred in the last 4 days, you must get another test on day 5 from the date of exposure. Please continue to monitor for symptoms and if any symptoms occur, get tested again. We’re notifying customers and contacting our team members. We will continue to act in line with advice from the health authorities.

As a retailer, we already have very high standards of cleaning and hygiene in place. As an extra precautionary measure, the store is undergoing additional proactive cleaning.

While the risk of transmission to customers and team members is low, the safety and wellbeing of the local community is our priority.Customers and team members should be assured they can continue to safely shop and work at our BIG W Bathurst store.

Anyone who has been at Armada Shopping Centre and BIG W Bathurst front of store pick-up since Tuesday 7th of September after 2:40pm and becomes unwell in the next two weeks should contact the National Coronavirus Information Line on 1800 020 080 and get tested.

BIG W became aware of the case on Thursday 9th of September 2021 and has placed customer notifications in the store.

BIG W has special COVID-19 leave top-up provisions in place. This means our team members will not be financially disadvantaged based on their employment status or availability of personal leave if they contract COVID-19 or are required to self-isolate.

9 September 2021 - BIG W Dubbo

We were notified on Thursday 9th September 2021 that a person who visited BIG W Dubbo on Sunday 5th of September between 2:15pm and 2:25pm has received a positive Coronavirus diagnosis.

NSW Health advises that anyone who has visited BIG W Dubbo during these times is a casual contact and must get tested and self isolate until they receive a negative result. If your date of exposure at this venue occurred in the last 4 days, you must get another test on day 5 from the date of exposure. Please continue to monitor for symptoms and if any symptoms occur, get tested again. We’re notifying customers and contacting our team members. We will continue to act in line with advice from the health authorities.

As a retailer, we already have very high standards of cleaning and hygiene in place. As an extra precautionary measure, the store is undergoing additional proactive cleaning.

While the risk of transmission to customers and team members is low, the safety and wellbeing of the local community is our priority.

Customers and team members should be assured they can continue to safely shop and work at our BIG W Dubbo store.

Anyone who has been at BIG W Dubbo since Sunday 5th of September after 2:15pm and becomes unwell in the next two weeks should contact the National Coronavirus Information Line on 1800 020 080 and get tested.

BIG W became aware of the case on Thursday 9th of September 2021 and has placed customer notifications in the store.

BIG W has special COVID-19 leave top-up provisions in place. This means our team members will not be financially disadvantaged based on their employment status or availability of personal leave if they contract COVID-19 or are required to self-isolate.

8 September 2021 - BIG W Craigieburn

We were notified on Wednesday 8th September 2021 that a customer who visited Craigieburn Centre on Saturday 28th of August 2021 between 12:30pm and 2:00pm has received a positive Coronavirus diagnosis. 

Victoria Health advises that anyone who has visited Craigieburn Central or BIG W Craigieburn front of store pick-up during these times is classed as a Casual Contact and must get tested, then isolate until confirmation of negative results. Continue to monitor for symptoms, get tested again if symptoms appear.

We’re notifying customers and contacting our team members. We will continue to act in line with advice from the health authorities.

As a retailer, we already have very high standards of cleaning and hygiene in place. As an extra precautionary measure, the store is undergoing additional proactive cleaning.

While the risk of transmission to customers and team members is low, the safety and wellbeing of the local community is our priority.

Customers and team members should be assured they can continue to safely shop and work at our BIG W Craigieburn store.

Anyone who was at Craigieburn Central or BIG W Craigieburn front of store pick-up since Saturday 28th August 2021 at 12:30pm and becomes unwell in the next two weeks should contact the National Coronavirus Information Line on 1800 020 080 and get tested.

BIG W became aware of the case on Wednesday 8th of September and has placed customer notifications in the store.

BIG W has special COVID-19 leave top-up provisions in place. This means our team members will not be financially disadvantaged based on their employment status or availability of personal leave if they contract COVID-19 or are required to self-isolate.

6 September 2021 - BIG W Plumpton

We were notified on Monday 6th September 2021 that a person who visited BIG W Plumpton on Saturday 4th of September between 7:00am and 12:00pm has received a positive Coronavirus diagnosis.

NSW Health advises that anyone who attended BIG W Plumpton during these times is a casual contact and must get tested and self isolate until they receive a negative result. If your date of exposure at this venue occurred in the last 4 days, you must get another test on day 5 from the date of exposure and wear a mask around others and limit their movements until another negative result is received. Please continue to monitor for symptoms and if any symptoms occur, get tested again. 

We’re notifying customers and contacting our team members. We will continue to act in line with advice from the health authorities.

As a retailer, we already have very high standards of cleaning and hygiene in place. As an extra precautionary measure, the store is undergoing additional proactive cleaning and a deep clean is scheduled for Monday 6th of September 2021.

While the risk of transmission to customers and team members is low, the safety and wellbeing of the local community is our priority.

Customers and team members should be assured they can continue to safely shop and work at our BIG W Plumpton.

Anyone who has been at BIG W Plumpton since Saturday 4th of September after 7:00am and becomes unwell in the next two weeks should contact the National Coronavirus Information Line on 1800 020 080 and get tested.

BIG W became aware of the case on Monday 6th September 2021 and has placed customer notifications in the store.

BIG W has special COVID-19 leave top-up provisions in place. This means our team members will not be financially disadvantaged based on their employment status or availability of personal leave if they contract COVID-19 or are required to self-isolate.

6 September 2021 - BIG W Dubbo

We were notified on Monday 6th September 2021 that a person who visited BIG W Dubbo on Wednesday 1st of September between 9:00am and 6:00pm has received a positive Coronavirus diagnosis. 

NSW Health advises that anyone who attended BIG W Dubbo during these times is a casual contact and must get tested and self isolate until they receive a negative result. Please continue to monitor for symptoms and if any symptoms occur, get tested again. 

We’re notifying customers and contacting our team members. We will continue to act in line with advice from the health authorities.

At BIG W, we already have very high standards of cleaning and hygiene in place and proactive cleaning is already taking place in the store.

While the risk of transmission to customers and team members is low, the safety and wellbeing of the local community is our priority.

Customers and team members should be assured they can continue to safely shop and work at our BIG W Dubbo store.

Anyone who has been at BIG W Dubbo since Wednesday 1st of September after 9:00am and becomes unwell in the next two weeks should contact the National Coronavirus Information Line on 1800 020 080 and get tested.

BIG W became aware of the case on Monday 6th of September 2021 and has placed customer notifications in the store.

BIG W has special COVID-19 leave top-up provisions in place. This means our team members will not be financially disadvantaged based on their employment status or availability of personal leave if they contract COVID-19 or are required to self-isolate.

4 September 2021 - BIG W Dubbo

We were notified on Saturday 4th of September 2021 that a customer who visited BIG W Dubbo on Tuesday 31st of August 2021 between 11:55am and 12:15pm has received a positive Coronavirus diagnosis. 

The NSW Department of Health advises that anyone who has visited Big W Dubbo during these times is classed as a Casual contact and must

  • Get tested and self isolate until they receive a negative result.
  • If your date of exposure at this venue occurred in the last 4 days, you must get another test on day 5 from the date of exposure and wear a mask around others and limit their movements until another negative result is received.
  • Please continue to monitor for symptoms and if any symptoms occur, get tested again 

Anyone who has been at BIG W Dubbo since 11:55am on Tuesday 31st August and becomes unwell in the next two weeks should contact the National Coronavirus Information Line on 1800 020 080 and get tested.

We’re notifying customers and contacting our team members. We will continue to act in line with advice from the health authorities.

At BIG W, we already have very high standards of cleaning and hygiene in place and proactive cleaning is already taking place in the store. As a precautionary measure we have increased proactive cleaning over the coming days.

While the risk of transmission to customers and team members is low, the safety and wellbeing of the local community is our priority.

BIG W became aware of the case on Saturday 4th of September 2021 and has placed customer notifications in the store.

BIG W has special COVID-19 leave top-up provisions in place. This means our team members will not be financially disadvantaged based on their employment status or availability of personal leave if they contract COVID-19 or are required to self-isolate.

4 September 2021 - Westfield Tuggerah

We were notified on Saturday 4th of September 2021 that a customer who visited Westfield Tuggerah on Tuesday 27th of August 2021 between 1:55pm to 2:45pm has received a positive Coronavirus diagnosis. 

The NSW Department of Health advises that anyone who has visited Westfield Tuggerah inside mall near the BIG W entry during these times is classed as a Casual contact and must:

  • Get tested and self isolate until they receive a negative result.
  • If your date of exposure at this venue occurred in the last 4 days, you must get another test on day 5 from the date of exposure and wear a mask around others and limit their movements until another negative result is received.
  • Please continue to monitor for symptoms and if any symptoms occur, get tested again 

Anyone who was at Westfield Tuggerah since 1:55pm and becomes unwell in the next two weeks should contact the National Coronavirus Information Line on 1800 020 080 and get tested.

While the risk of transmission to customers and team members is low, the safety and wellbeing of the local community is our priority.

At BIG W, we already have very high standards of cleaning and hygiene in place and proactive cleaning is already taking place in the store. As a precautionary measure we have increased proactive cleaning over the coming days.

Customers and team members should be assured they can continue to safely shop and work at our Tuggerah store.

BIG W became aware of the case on Saturday 4th September 2021 and has placed customer notifications in the store.

BIG W has special COVID-19 leave top-up provisions in place. This means our team members will not be financially disadvantaged based on their employment status or availability of personal leave if they contract COVID-19 or are required to self-isolate.

3 September 2021 - BIG W Tuggerah

We were notified on Friday 3rd of September that a customer who visited BIG W Tuggerah on Thursday 26th of August between 11:44am - 11:50am and Friday 27th of August between 1:42pm and 1:52pm has received a positive Coronavirus diagnosis. 

The NSW Department of Health advises that anyone who visited BIG W Tuggerah between these times is considered a Casual Contact and must get tested and self isolate until they receive a negative result. Please continue to monitor for symptoms and if any symptoms occur, get tested again. 

Anyone who was at BIG W Tuggerah since 11:44am on Thursday 26th of August 2021 and becomes unwell in the next two weeks should contact the National Coronavirus Information Line on 1800 020 080 and get tested.

We’re notifying customers and contacting our team members. We will continue to act in line with advice from the health authorities.

At BIG W, we already have very high standards of cleaning and hygiene in place and proactive cleaning is already taking place in the store. As a precautionary measure we have increased proactive cleaning and a deep clean has been scheduled for Friday 3rd September 2021.

While the risk of transmission to customers and team members is low, the safety and wellbeing of the local community is our priority.

Customers and team members should be assured they can continue to safely shop and work at our Tuggerah store.

BIG W became aware of the case on Friday 3rd of September 2021 and has placed customer notifications in the store.

BIG W has special COVID-19 leave top-up provisions in place. This means our team members will not be financially disadvantaged based on their employment status or availability of personal leave if they contract COVID-19 or are required to self-isolate.

3 September 2021 - BIG W Beenleigh

We were notified on Friday, 3rd September 2021 that a person who visited Beenleigh Marketplace Shopping Centre on Monday, 30th of August 2021 between 10:30am and 11:45am has received a positive Coronavirus diagnosis.

QLD Health advises that anyone who was in Beenleigh Marketplace Shopping Centre during these times is classed as a Low Risk Exposure, and they should: 

  • Get tested but do not need to isolate unless you are experiencing symptoms. 
  • If you are experiencing symptoms, please isolate until you receive a negative result.

We’re notifying customers and contacting our team members. We will continue to act in line with advice from the health authorities.

As a retailer, we already have very high standards of cleaning and hygiene in place. As an extra precautionary measure, the store is undergoing additional proactive cleaning.

While the risk of transmission to customers and team members is low, the safety and wellbeing of the local community is our priority.

Customers and team members should be assured they can continue to safely shop and work at our BIG W Beenleigh store.

Anyone who was at Beenleigh Marketplace Shopping Centre since Monday, 30th of August 2021 at 10:30am and becomes unwell in the next two weeks should contact the National Coronavirus Information Line on 1800 020 080 and get tested.

BIG W became aware of the case on Friday, 3rd of September 2021 and has placed customer notifications in the store.

BIG W has special COVID-19 leave top-up provisions in place. This means our team members will not be financially disadvantaged based on their employment status or availability of personal leave if they contract COVID-19 or are required to self-isolate.

1 September 2021 - BIG W Epping Plaza VIC

We were notified on Wednesday 1st September 2021 that a customer who visited Epping Plaza on Wednesday 25th August 2021 between 2:30pm and 3:31pm has received a positive Coronavirus diagnosis.

Victoria Health advises that anyone who has visited Epping Plaza or BIG W Epping front of store pick-up during these times is classed as a Casual Contact and must anyone who has visited this location during these times should urgently get tested, then isolate until confirmation of negative results. Continue to monitor for symptoms, get tested again if symptoms appear.

We’re notifying customers and contacting our team members. We will continue to act in line with advice from the health authorities.

As a retailer, we already have very high standards of cleaning and hygiene in place. As an extra precautionary measure, the store is undergoing additional proactive cleaning.

While the risk of transmission to customers and team members is low, the safety and wellbeing of the local community is our priority.Customers and team members should be assured they can continue to safely shop and work at our BIG W Epping store.

Anyone who was at Epping Plaza or BIG W Epping front of store pick-up since Wednesday 25th September 2021 at 2:30pm and becomes unwell in the next two weeks should contact the National Coronavirus Information Line on 1800 020 080 and get tested.

BIG W became aware of the case on Wednesday September 1st and has placed customer notifications in the store.

BIG W has special COVID-19 leave top-up provisions in place. This means our team members will not be financially disadvantaged based on their employment status or availability of personal leave if they contract COVID-19 or are required to self-isolate.

1 September 2021 - BIG W Parkes

We were notified on Wednesday 1st September that a customer who visited BIG W Parkes on Friday 27th August 2021 between 3:40pm and 3:50pm has received a positive Coronavirus diagnosis.

NSW Health advises that anyone who attended BIG W Parkes during these times is a casual contact and must get tested and self isolate until they receive a negative result. If your date of exposure at this venue occurred in the last 4 days, you must get another test on day 5 from the date of exposure and wear a mask around others and limit their movements until another negative result is received. Please continue to monitor for symptoms and if any symptoms occur, get tested again.

We’re notifying customers and contacting our team members. We will continue to act in line with advice from the health authorities.

As a retailer, we already have very high standards of cleaning and hygiene in place. As a precautionary measure, additional proactive cleaning will take place in the store, over and above our usual detailed cleaning program in our store every day and a deep clean will be conducted on Wednesday 1st September 2021.

While the risk of transmission to customers and team members is low, the safety and wellbeing of the local community is our priority.

Customers and team members should be assured they can continue to safely shop and work at our BIG W Parkes store.

Anyone who was at BIG W Parkes since Friday 27th August 2021 at 3:40pm and becomes unwell in the next two weeks should contact the National Coronavirus Information Line on 1800 020 080 and get tested.

BIG W became aware of the case on Wednesday 1st of September 2021 and has placed customer notifications in the store.

BIG W has special COVID-19 leave top-up provisions in place. This means our team members will not be financially disadvantaged based on their employment status or availability of personal leave if they contract COVID-19 or are required to self-isolate.

30 August 2021 - BIG W Raymond Terrace

We were notified on Monday 30th August 2021 that a person who visited BIG W Raymond Terrace on Tuesday 24th August 2021 between 9:00am to 5:15pm and Wednesday 25th August 2021 between 8:58am to 5:00pm has received a positive Coronavirus diagnosis.

Anyone who has visited BIG W Raymond Terrace during these times is classed as a casual contact and must get tested and isolate until a negative test result is received. Please also continue to monitor for symptoms and if any symptoms occur, get tested again.

We’re notifying customers and contacting our team members. We will continue to act in line with advice from the health authorities.

As a retailer, we already have very high standards of cleaning and hygiene in place. As an extra precautionary measure, the store is undergoing a deep clean on Sunday 29 August 2021.

While the risk of transmission to customers and team members is low, the safety and wellbeing of the local community is our priority.

Anyone who has been at BIG W Raymond Terrace since Tuesday 24th August 2021 after 9:00am and becomes unwell in the next two weeks should contact the National Coronavirus Information Line on 1800 020 080 and get tested.

BIG W became aware of the case on Monday 30th August 2021 and has placed customer notifications in the store.

BIG W has special COVID-19 leave top-up provisions in place. This means our team members will not be financially disadvantaged based on their employment status or availability of personal leave if they contract COVID-19 or are required to self-isolate.

30 August 2021 - BIG W Dubbo

We were notified on Monday 30th August 2021 that a customer who visited BIG W Dubbo on Saturday 21st August 2021 between 12:55pm to 1:10pm has received a positive Coronavirus diagnosis. 

NSW Health advises that anyone who attended BIG W Dubbo during these times is a casual contact and must get tested and self isolate until they receive a negative result. Please continue to monitor for symptoms and if any symptoms occur, get tested again. 

We’re notifying customers and contacting our team members. We will continue to act in line with advice from the health authorities.As a retailer, we already have very high standards of cleaning and hygiene in place. As an extra precautionary measure, the store is undergoing additional proactive cleaning and a deep clean is scheduled for Monday 30th of August 2021.

While the risk of transmission to customers and team members is low, the safety and wellbeing of the local community is our priority.

Customers and team members should be assured they can continue to safely shop and work at our BIG W Dubbo store.

Anyone who was at BIG W Dubbo since Saturday 21st of August 2021 at 12:55pm and becomes unwell in the next two weeks should contact the National Coronavirus Information Line on 1800 020 080 and get tested.

BIG W became aware of the case on Monday 30th of August and has placed customer notifications in the store.

BIG W has special COVID-19 leave top-up provisions in place. This means our team members will not be financially disadvantaged based on their employment status or availability of personal leave if they contract COVID-19 or are required to self-isolate.

28 August 2021 - BIG W Dubbo

We were notified on Saturday 28th August 2021 that a customer who visited the front of store pickup BIG W Dubbo on Sunday 22nd August 2021 between 3:44pm to 3:56pm has received a positive Coronavirus diagnosis.

NSW Health advises that anyone who attended the front of store pickup BIG W Dubbo during these times is a casual contact and must get tested and self isolate until they receive a negative result. If your date of exposure at this venue occurred in the last 4 days, you must get another test on day 5 from the date of exposure and wear a mask around others and limit their movements until another negative result is received. Please continue to monitor for symptoms and if any symptoms occur, get tested again.

We’re notifying customers and contacting our team members. We will continue to act in line with advice from the health authorities.

At BIG W, we already have very high standards of cleaning and hygiene in place and proactive cleaning is already taking place in the store. As a precautionary measure additional cleaning will take in place in the store, over and above our usual detailed cleaning program.

While the risk of transmission to customers and team members is low, the safety and wellbeing of the local community is our priority.

Customers and team members should be assured they can continue to safely shop and work at our BIG W Dubbo store.

Anyone who has been at the front of store pickup BIG W Dubbo since Sunday 22nd of August 2021 at 3:44pm and becomes unwell in the next two weeks should contact the National Coronavirus Information Line on 1800 020 080 and get tested.

BIG W became aware of the case on Saturday 22nd of August 2021 and has placed customer notifications in the store.

BIG W has special COVID-19 leave top-up provisions in place. This means our team members will not be financially disadvantaged based on their employment status or availability of personal leave if they contract COVID-19 or are required to self-isolate.

21 August 2021 - BIG W Merrylands

We were notified on 21 August 2021 that a team member who worked at Merrylands on the following dates has received a positive Coronavirus diagnosis. :

  • Monday 16th August 2021 between 7:30am - 4:30pm 
  • Tuesday 17th August 2021 between 7:30am - 4:30pm 
  • Wednesday 18th August 2021 between 7:30am - 4:30pm 

Anyone who has visited BIG W Merrylands during these times is classed as a casual contact and must get tested and isolate until a negative test result is received. Continue to monitor for symptoms and if any symptoms occur, get tested again. 

We’re notifying customers and contacting our team members. We will continue to act in line with advice from the health authorities.

As a retailer, we already have very high standards of cleaning and hygiene in place. As a precautionary measure, additional proactive cleaning will take place in the store, over and above our usual detailed cleaning program in our store every day. Deep cleaning has been conducted on Saturday 21st of August.

While the risk of transmission to customers and team members is low, the safety and wellbeing of the local community is our priority.

Customers and team members should be assured they can continue to safely shop and work at our BIG W Merrylands store.

Anyone who has been at BIG W Merrylands since 18th August 2021 and becomes unwell in the next two weeks should contact the National Coronavirus Information Line on 1800 020 080 and get tested.

BIG W became aware of the case on 21 August 2021 and has placed customer notifications in the store.

BIG W has special COVID-19 leave top-up provisions in place. This means our team members will not be financially disadvantaged based on their employment status or availability of personal leave if they contract COVID-19 or are required to self-isolate.

25 August 2021 - BIG W Sunshine

We were notified on Wednesday 25th August 2021 that a person who visited BIG W Sunshine on Saturday 21st of August 2021 between 12:22pm and 12:57pm has received a positive Coronavirus diagnosis.

Victoria Health advises that anyone who has visited BIG W Sunshine during these times is classed as a tier 2 contact and must anyone who has visited this location during these times should urgently get tested, then isolate until confirmation of negative results. Continue to monitor for symptoms, get tested again if symptoms appear.

We’re notifying customers and contacting our team members. We will continue to act in line with advice from the health authorities.

At BIG W, we already have very high standards of cleaning and hygiene in place and proactive cleaning is already taking place in the store. We have also scheduled a deep clean to take place Wednesday 25th of August 2021.

While the risk of transmission to customers and team members is low, the safety and wellbeing of the local community is our priority.

Customers and team members should be assured they can continue to safely shop and work at our BIG W Sunshine.

Anyone who was at BIG W Sunshine since Saturday 21st of August 2021 at 12:22pm and becomes unwell in the next two weeks should contact the National Coronavirus Information Line on 1800 020 080 and get tested.

BIG W became aware of the case on Wednesday 25th of August 2021 and has placed customer notifications in the store.

BIG W has special COVID-19 leave top-up provisions in place. This means our team members will not be financially disadvantaged based on their employment status or availability of personal leave if they contract COVID-19 or are required to self-isolate.

25 August 2021 - BIG W Shepparton

We were notified on Wednesday 25th August 2021 that a person who visited BIG W Shepparton on Thursday 19th of August 2021 between 10:30am and 12:00pm has received a positive Coronavirus diagnosis. 

Victoria Health advises that anyone who has visited BIG W Shepparton during these times is classed as a tier 2 contact and must anyone who has visited this location during these times should urgently get tested, then isolate until confirmation of negative results. Continue to monitor for symptoms, get tested again if symptoms appear.

We’re notifying customers and contacting our team members. We will continue to act in line with advice from the health authorities.

At BIG W, we already have very high standards of cleaning and hygiene in place and proactive cleaning is already taking place in the store. We have also scheduled a deep clean to take place Wednesday 25th of August 2021.

While the risk of transmission to customers and team members is low, the safety and wellbeing of the local community is our priority.

Customers and team members should be assured they can continue to safely shop and work at our BIG W Shepparton store.

Anyone who was at BIG W Shepparton since Thursday 19th of August 2021 at 10:30am and becomes unwell in the next two weeks should contact the National Coronavirus Information Line on 1800 020 080 and get tested.

BIG W became aware of the case on Wednesday 25th of August and has placed customer notifications in the store.

BIG W has special COVID-19 leave top-up provisions in place. This means our team members will not be financially disadvantaged based on their employment status or availability of personal leave if they contract COVID-19 or are required to self-isolate.

23 August 2021 - BIG W Dubbo

We were notified on Monday 23rd August 2021 that a person who visited BIG W Dubbo on Thursday 17th August 2021 between 11:20am and 11:50am has received a positive Coronavirus diagnosis.

NSW Health advises that anyone who attended BIG W Dubbo during these times is a casual contact and must get tested and self isolate until they receive a negative result. If your date of exposure at this venue occurred in the last 4 days, you must get another test on day 5 from the date of exposure and wear a mask around others and limit their movements until another negative result is received. Please continue to monitor for symptoms and if any symptoms occur, get tested again.

We’re notifying customers and contacting our team members. We will continue to act in line with advice from the health authorities.

As a retailer, we already have very high standards of cleaning and hygiene in place. As an extra precautionary measure, the store is undergoing additional proactive cleaning and a deep clean is scheduled for Monday 23rd of August 2021.

While the risk of transmission to customers and team members is low, the safety and wellbeing of the local community is our priority.

Customers and team members should be assured they can continue to safely shop and work at our BIG W Dubbo.

Anyone who was at BIG W Dubbo since Thursday 17th of August 2021 at 11:20am and becomes unwell in the next two weeks should contact the National Coronavirus Information Line on 1800 020 080 and get tested.

BIG W became aware of the case on Monday 23rd of August 2021 and has placed customer notifications in the store.

BIG W has special COVID-19 leave top-up provisions in place. This means our team members will not be financially disadvantaged based on their employment status or availability of personal leave if they contract COVID-19 or are required to self-isolate.

21 August 2021 - BIG W Dubbo

We were notified on 21st August 2021 that a person who visited BIG W Dubbo on Wednesday 11th of August between 8:30am and 10:30am has received a positive Coronavirus diagnosis.

NSW Health advises that anyone who attended BIG W Dubbo during these times is a casual contact and must get tested and self isolate until they receive a negative result. Continue to monitor for symptoms and if any symptoms occur, get tested again.

Anyone who has been at BIG W Dubbo since Wednesday 11th of August after 10:30am and becomes unwell in the next two weeks should contact the National Coronavirus Information Line on 1800 020 080 and get tested.

We’re notifying customers and contacting our team members. We will continue to act in line with advice from the health authorities.

At BIG W, we already have very high standards of cleaning and hygiene in place and proactive cleaning is already taking place in the store. We also completed a deep clean of the store on Sunday 15th August 2021.

While the risk of transmission to customers and team members is low, the safety and wellbeing of the local community is our priority. 

Customers and team members should be assured they can continue to safely shop and work at our Dubbo store.

BIG W became aware of the cases on 21st August 2021 and has placed customer notifications in the store.

BIG W has special COVID-19 leave top-up provisions in place. This means our team members will not be financially disadvantaged based on their employment status or availability of personal leave if they contract COVID-19 or are required to self-isolate.

20 August 2021 - BIG W Greenhills

We were notified on 19 August 2021  that a customer who visited BIG W Greenhills on Thursday 12th August 2021 between 3:46pm and 4:10pm has received a positive Coronavirus diagnosis.

NSW Health advises anyone who visited BIG W Greenhills during these times is considered a casual contact and must get tested and self-isolate until they receive a negative result. Continue to monitor for symptoms and if any symptoms occur, get tested again.

We’re notifying customers and contacting our team members. We will continue to act in line with advice from the health authorities.

As a retailer, we already have very high standards of cleaning and hygiene in place. As an extra precautionary measure, the store is undergoing additional proactive cleaning.

While the risk of transmission to customers and team members is low, the safety and wellbeing of the local community is our priority.

Customers and team members should be assured they can continue to safely shop and work at our BIG Greenhills store.

Anyone who was at BIG W Greenhills since 12 August 2021 after 3:46pm and becomes unwell in the next two weeks should contact the National Coronavirus Information Line on 1800 020 080 and get tested.

BIG W became aware of the case on 19 August 2021 and has placed customer notifications in the store.

BIG W has special COVID-19 leave top-up provisions in place. This means our team members will not be financially disadvantaged based on their employment status or availability of personal leave if they contract COVID-19 or are required to self-isolate.

18 August 2021 - BIG W Campbelltown

We were notified on Wednesday 18 August 2021 that a person who was at BIG W Campbelltown on Friday 13 August 2021 between 8am and 4pm, and Saturday 14 August between 8:30am and 9:45am has received a positive Coronavirus diagnosis. 

NSW Health advises that anyone who attended BIG W Campbelltown during these times is a casual contact and must get tested and self isolate until they receive a negative result. They must get another test on day 5 from the date of exposure and wear a mask around others and limit their movements until another negative result is received. Please continue to monitor for symptoms and if any symptoms occur, get tested again. 

We’re notifying customers and contacting our team members. We will continue to act in line with advice from the health authorities.

As a retailer, we already have very high standards of cleaning and hygiene in place. As a precautionary measure, a deep clean took place on Monday 16 August 2021. 

While the risk of transmission to customers and team members is low, the safety and wellbeing of the local community is our priority.

Customers and team members should be assured they can continue to safely shop and work at our Campbelltown store.

Anyone who was at BIG W Campbelltown since Friday 13 August 2021 after 8am and becomes unwell in the next two weeks should contact the National Coronavirus Information Line on 1800 020 080 and get tested.

BIG W became aware of the case onWednesday 18 August 2021 and has placed customer notifications in the store.

BIG W has special COVID-19 leave top-up provisions in place. This means our team members will not be financially disadvantaged based on their employment status or availability of personal leave if they contract COVID-19 or are required to self-isolate.

18 August 2021 - BIG W Dubbo

We were notified on Wednesday 18th August 2021 that a person who visited BIG W Dubbo on Thursday 12th of August between 11:00am and 11:20am and Friday 13th of August between 9:00am and 9:15am has received a positive Coronavirus diagnosis. 

NSW Health advises that anyone who attended BIG W Dubbo during these times is a casual contact and must get tested and self isolate until they receive a negative result. If your date of exposure at this venue occurred in the last 4 days, you must get another test on day 5 from the date of exposure and wear a mask around others and limit their movements until another negative result is received. Please continue to monitor for symptoms and if any symptoms occur, get tested again.

Anyone who has been at BIG W Dubbo since Thursday 12th of August after 11:00am and becomes unwell in the next two weeks should contact the National Coronavirus Information Line on 1800 020 080 and get tested.

We’re notifying customers and contacting our team members. We will continue to act in line with advice from the health authorities.

At BIG W, we already have very high standards of cleaning and hygiene in place and proactive cleaning is already taking place in the store, we also completed a deep clean of the store on Sunday 15th August 2021.

While the risk of transmission to customers and team members is low, the safety and wellbeing of the local community is our priority.

Customers and team members should be assured they can continue to safely shop and work at our Dubbo store.

BIG W became aware of the cases on Wednesday 18th August 2021 and has placed customer notifications in the store.

BIG W has special COVID-19 leave top-up provisions in place. This means our team members will not be financially disadvantaged based on their employment status or availability of personal leave if they contract COVID-19 or are required to self-isolate.

17 August 2021 - BIG W Gungahlin

We were notified on 17th August 2021 that a person who visited BIG W Gungahlin on Thursday 12th August 2021 between 2:40pm and 3:00pm has received a positive Coronavirus diagnosis. 

The ACT Government advises that if you have been to BIG W Gungahlin at these times you must get tested and remain in isolation until a negative test result is received. Since your exposure at this venue was 4 or more days ago, you will not be required to get a second test. Please continue to monitor for symptoms and get tested again if they develop. 

Looking out for the welfare of our team and customers is our number one priority and we will be following the advice and guidance of the relevant Health Departments.

As a precautionary measure we will increase proactive cleaning in your store and a deep clean will be scheduled as soon as the government advises it is safe to do so. While the risk of transmission to customers and team members is low, the safety and wellbeing of the local community is our priority.

Customers and team members should be assured they can continue to safely shop and work at our Gungahlin store.

Anyone who was at BIG W Gungahlin since Thursday 12th August 2021 after 2:40pm and becomes unwell in the next two weeks should contact the National Coronavirus Information Line on 1800 020 080 and get tested.

BIG W became aware of the case on 17th August 2021 and has placed customer notifications in the store.

BIG W has special COVID-19 leave top-up provisions in place. This means our team members will not be financially disadvantaged based on their employment status or availability of personal leave if they contract COVID-19 or are required to self-isolate.

16 August 2021 - BIG W Dubbo

We were notified on Monday 16 August 2021 that a person who visited BIG W Dubbo on Friday 13th August 2021 between 9am and 9:05am has received a positive Coronavirus diagnosis. 

NSW Health advises that anyone who attended BIG W Dubbo during these times is a casual contact and must get tested and self isolate until they receive a negative result. They must get another test on day 5 from the date of exposure and wear a mask around others and limit their movements until another negative result is received. Please continue to monitor for symptoms and if any symptoms occur, get tested again. 

Looking out for the welfare of our team and customers is our number one priority and we will be following the advice and guidance of the relevant Health Departments.

We’re notifying customers and contacting our team members. We will continue to act in line with advice from the health authorities.

As a retailer, we already have very high standards of cleaning and hygiene in place. As a precautionary measure, a deep clean took place on Monday 16 August 2021. 

While the risk of transmission to customers and team members is low, the safety and wellbeing of the local community is our priority.

Customers and team members should be assured they can continue to safely shop and work at our Dubbo store.

Anyone who was at BIG W Dubbo since Friday 13th August after 9am and becomes unwell in the next two weeks should contact the National Coronavirus Information Line on 1800 020 080 and get tested.

BIG W became aware of the case on Monday 16 August 2021 and has placed customer notifications in the store.

BIG W has special COVID-19 leave top-up provisions in place. This means our team members will not be financially disadvantaged based on their employment status or availability of personal leave if they contract COVID-19 or are required to self-isolate.

15 August 2021 - Charlestown Square Shopping Centre

We were notified on Sunday 15 August 2021 that a person who visited Charlestown Square Shopping Centre on Wednesday 4th August 2021 between 1:05pm and 3:45pm has received a positive Coronavirus diagnosis. 

NSW Health advises that anyone who attended Charlestown Square Shopping Centre during these times is a casual contact and must get tested and self isolate until they receive a negative result. Please continue to monitor for symptoms and if any symptoms occur, get tested again. 

We’re notifying customers and contacting our team members. We will continue to act in line with advice from the health authorities.

As a retailer, we already have very high standards of cleaning and hygiene in place. As a precautionary measure, a deep clean took place on Friday 6th August 2021. 

While the risk of transmission to customers and team members is low, the safety and wellbeing of the local community is our priority.

Customers and team members should be assured they can continue to safely shop and work at our Charlestown store.

Anyone who was at Charlestown Square Shopping Centre since Wednesday 4th August 2021 after 1:05pm and becomes unwell in the next two weeks should contact the National Coronavirus Information Line on 1800 020 080 and get tested.

BIG W became aware of the case on Sunday 15 August 2021 and has placed customer notifications in the store.

BIG W has special COVID-19 leave top-up provisions in place. This means our team members will not be financially disadvantaged based on their employment status or availability of personal leave if they contract COVID-19 or are required to self-isolate.

15 August 2021 - BIG W Dubbo

We were notified on Sunday 15 August 2021 that a person who visited BIG W Dubbo on Monday 9th August 2021 between 10am and 12pm has received a positive Coronavirus diagnosis. 

NSW Health advises that anyone who attended BIG W Dubbo during these times is a casual contact and must get tested and self isolate until they receive a negative result. Please continue to monitor for symptoms and if any symptoms occur, get tested again. 

We’re notifying customers and contacting our team members. We will continue to act in line with advice from the health authorities.

As a retailer, we already have very high standards of cleaning and hygiene in place. As an extra precautionary measure, the store is undergoing additional proactive cleaning and a deep clean is scheduled for Sunday 15 August 2021.

While the risk of transmission to customers and team members is low, the safety and wellbeing of the local community is our priority.

Customers and team members should be assured they can continue to safely shop and work at our Dubbo store.

Anyone who was at BIG W Dubbo since Monday 9th August after 10am and becomes unwell in the next two weeks should contact the National Coronavirus Information Line on 1800 020 080 and get tested.

BIG W became aware of the case on Sunday 15 August 2021 and has placed customer notifications in the store.

BIG W has special COVID-19 leave top-up provisions in place. This means our team members will not be financially disadvantaged based on their employment status or availability of personal leave if they contract COVID-19 or are required to self-isolate.

14 August 2021 - Westpoint Blacktown Shopping Centre

We were notified on Saturday 14th of August 2021 that a person who visited Westpoint Blacktown Shopping Centre on Friday 6th of August between 3:40pm and 4:30pm has received a positive Coronavirus diagnosis. 

The NSW Government advises that anyone who was in Westpoint Blacktown Shopping Centre between these times is considered a Casual Contact and must get tested and isolate until a negative test result is received. Continue to monitor for symptoms. If symptoms occur, get tested again.

Anyone who was at Westpoint Blacktown Shopping Centre since Friday 6th of August 2021 after 3:40pm and becomes unwell in the next two weeks should contact the National Coronavirus Information Line on 1800 020 080 and get tested.

We’re notifying customers and contacting our team members. We will continue to act in line with advice from the health authorities.

At BIG W, we already have very high standards of cleaning and hygiene in place and proactive cleaning is already taking place in the store.

While the risk of transmission to customers and team members is low, the safety and wellbeing of the local community is our priority.

Customers and team members should be assured they can continue to safely shop and work at our Blacktown store.
BIG W became aware of the case on Saturday 14th August 2021 and BIG W has placed customer notifications in the store.

BIG W has special COVID-19 leave top-up provisions in place. This means our team members will not be financially disadvantaged based on their employment status or availability of personal leave if they contract COVID-19 or are required to self-isolate.

13 August 2021 - BIG W Gugahlin

We were notified on Friday 13 August that a person who visited BIG W Gungahlin on Tuesday 10 August between 3:45pm and 4:30pm has received a positive Coronavirus diagnosis. The ACT Government  advises that if you have been to BIG W Gungahlin at these times you must:

We’re notifying customers and contacting our team members. We will continue to act in line with advice from the health authorities.

As a retailer, we already have very high standards of cleaning and hygiene in place. As a precautionary measure we will increase proactive cleaning and schedule a deep clean as soon as the government advises it is safe to do so. 

While the risk of transmission to customers and team members is low, the safety and wellbeing of the local community is our priority.

Customers and team members should be assured they can continue to safely shop and work at our Wetherill Park store.

Anyone who was at BIG W Gungahlin since Tuesday 10 August after 3:45pm and becomes unwell in the next two weeks should contact the National Coronavirus Information Line on 1800 020 080 and get tested.

BIG W became aware of the case on Friday 13 August.

BIG W has special COVID-19 leave top-up provisions in place. This means our team members will not be financially disadvantaged based on their employment status or availability of personal leave if they contract COVID-19 or are required to self-isolate.

13 August 2021 - BIG W Jesmond

We were notified on Friday 13th of August 2021 that a customer who visited our BIG W Jesmond Store on Sunday 8th of August between 4:15pm - 4:20pm has received a positive Coronavirus diagnosis. 

The NSW Government advises that anyone who was in BIG W Jesmond between these times is considered a casual Contact and must get tested and isolate until a negative test result is received.

Anyone who was at BIG W Jesmond since Sunday 8th of August 2021 after 4:15pm and becomes unwell in the next two weeks should contact the National Coronavirus Information Line on 1800 020 080 and get tested.

We’re notifying customers and contacting our team members. We will continue to act in line with advice from the health authorities.

At BIG W, we already have very high standards of cleaning and hygiene in place and proactive cleaning is already taking place in the store, we also completed a deep clean of the store on Friday 13th August 2021.

While the risk of transmission to customers and team members is low, the safety and wellbeing of the local community is our priority.

Customers and team members should be assured they can continue to safely shop and work at our Jesmond store.

BIG W became aware of the case on 13th August 2021 and has placed customer notifications in the store.

BIG W has special COVID-19 leave top-up provisions in place. This means our team members will not be financially disadvantaged based on their employment status or availability of personal leave if they contract COVID-19 or are required to self-isolate.

12 August 2021 - BIG W Melton

We were notified on Wednesday 11th of August 2021 that a customer who visited our BIG W Melton store on Monday 2nd of August 2021 between 10:15am and 10:35am has received a positive Coronavirus diagnosis. 

The VIC Government advises that anyone who was in BIG W Melton between these times is considered a casual Contact and must get tested and isolate until a negative test result is received. They must also continue to monitor for symptoms, and get tested again if symptoms appear.

Anyone who has been at BIG W Melton since Monday 2nd of August 2021 after 10:15am and becomes unwell in the next two weeks should contact the National Coronavirus Information Line on 1800 020 080 and get tested.

We’re notifying customers and contacting our team members. We will continue to act in line with advice from the health authorities.

At BIG W, we already have very high standards of cleaning and hygiene in place and proactive cleaning is already taking place in the store, we also completed a deep clean of the store on Wednesday 11th August 2021.

While the risk of transmission to customers and team members is low, the safety and wellbeing of the local community is our priority.

Customers and team members should be assured they can continue to safely shop and work at our Melton store.

BIG W became aware of the case on Wednesday 11th of August 2021 and BIG W has placed customer notifications in the store.

BIG W has special COVID-19 leave top-up provisions in place. This means our team members will not be financially disadvantaged based on their employment status or availability of personal leave if they contract COVID-19 or are required to self-isolate.

12 August 2021 - BIG W Mt Hutton

We were notified on Wednesday 11th of August that a customer who visited our BIG W Mt Hutton on Monday 2nd of August between 3:30pm and 4:00pm has received a positive Coronavirus diagnosis. 

The NSW Government advises that anyone who was in BIG W Mt Hutton between these times is considered a casual Contact and must get tested and isolate until a negative test result is received.

Anyone who was at BIG W Mt Hutton since Monday 2nd of August 2021 after 3:30pm and becomes unwell in the next two weeks should contact the National Coronavirus Information Line on 1800 020 080 and get tested.

We’re notifying customers and contacting our team members. We will continue to act in line with advice from the health authorities.

At BIG W, we already have very high standards of cleaning and hygiene in place and proactive cleaning is already taking place in the store. We also completed a deep clean of the store on Wednesday 11th of August 2021.

While the risk of transmission to customers and team members is low, the safety and wellbeing of the local community is our priority.

Customers and team members should be assured they can continue to safely shop and work at our Mt Hutton store.

BIG W became aware of the case on Wednesday 11th August 2021 and BIG W has placed customer notifications in the store.

BIG W has special COVID-19 leave top-up provisions in place. This means our team members will not be financially disadvantaged based on their employment status or availability of personal leave if they contract COVID-19 or are required to self-isolate.

10 August 2021 - BIG W Hurstville

We were notified on Tuesday 10 August 2021 that a customer who visited BIG W Hurstville on Sunday 1st August 2021 3:35pm - 4:05pm has received a positive Coronavirus diagnosis.

Anyone who was in BIG W Hurstville between these times is classed as a casual contact and is required to get tested and isolate until they return a negative test result. After this, continue to monitor for symptoms and get tested again if any symptoms develop.

We’re notifying customers and contacting our team members. We will continue to act in line with advice from the health authorities.

As a retailer, we already have very high standards of cleaning and hygiene in place. As anextra precautionary measure, the store will undergo additional cleaning measures.

While the risk of transmission to customers and team members is low, the safety andwellbeing of the local community is our priority.

Customers and team members should be assured they can continue to safely shop andwork at our BIG W Hurstville store.

Any customers who shopped in Westfield Hurstville since Sunday 1st August 3:35pm and becomes unwell in the next two weeks should make contact with the Department of Health and Human Services for advice.

BIG W became aware of the case on Tuesday 10 August 2021 and BIG W has placed customer notifications in the store.

BIG W has special COVID-19 leave top-up provisions in place. This means ourteam members will not be financially disadvantaged based on their employment statusor availability of personal leave if they contract COVID-19 or are required toself-isolate.

10 August 2021 - Highpoint Shopping Centre

We were notified on Tuesday 10th of August 2021 that a positive case who visited Highpoint Shopping Centre on Sunday 1st August between 11:30am - 4:00pm has received a positive Coronavirus diagnosis.

The VIC Government has classified the centre as a Tier 2 exposure site and advises that anyone who was at Highpoint Shopping Centre between these times is considered a Casual Contact and must get tested and isolate until a negative test result is received. They must also continue to monitor for symptoms, and get tested again if symptoms appear.

Anyone who was at Highpoint Shopping Centre since Sunday 1st August 2021 after 11:30am and becomes unwell in the next two weeks should contact the National Coronavirus Information Line on 1800 020 080 and get tested.

We’re notifying customers and contacting our team members. We will continue to act in line with advice from the health authorities.

At BIG W, we already have very high standards of cleaning and hygiene in place and proactive cleaning is already taking place in the store, we have also organised for a deep clean to take place in the store tonight Tuesday 10th of August 2021.

While the risk of transmission to customers and team members is low, the safety and wellbeing of the local community is our priority.

Customers and team members should be assured they can continue to safely shop and work at our Highpoint store.

BIG W became aware of the case on Tuesday 10th August 2021 and BIG W has placed customer notifications in the store.

BIG W has special COVID-19 leave top-up provisions in place. This means our team members will not be financially disadvantaged based on their employment status or availability of personal leave if they contract COVID-19 or are required to self-isolate.

10 August 2021 - BIG W Charlestown

We were notified on Monday 9th August 2021 that a person who visited BIG W Charlestown on Wednesday 4th of August 2021 between 9:15am - 10am has received a positive Coronavirus diagnosis.

The NSW Government advises that anyone who was in BIG W Charlestown between these times is considered a casual Contact and must get tested and isolate until a negative test result is received.

Anyone who has been at BIG W Charlestown since Wednesday 4th of August 2021 after 9:15am and becomes unwell in the next two weeks should contact the National Coronavirus Information Line on 1800 020 080 and get tested.

We’re notifying customers and contacting our team members. We will continue to act in line with advice from the health authorities.

At BIG W, we already have very high standards of cleaning and hygiene in place and proactive cleaning is already taking place in the store, we also completed a deep clean of the store overnight on Friday 6th August 2021.

While the risk of transmission to customers and team members is low, the safety and wellbeing of the local community is our priority.

Customers and team members should be assured they can continue to safely shop and work at our BIG W Charlestown store.

BIG W became aware of the case on Monday 9th August 2021 and BIG W has placed customer notifications in the store.

BIG W has special COVID-19 leave top-up provisions in place. This means our team members will not be financially disadvantaged based on their employment status or availability of personal leave if they contract COVID-19 or are required to self-isolate.

8 August 2021 - BIG W Werribee

We were notified on 8 August 2021 that a customer who visited BIG W Werribee on Tuesday 3 August 2021 between 11:00am to 12:00pm has received a positive Coronavirus diagnosis. 

Victoria Health advises that anyone who has visited BIG W Werribee during these times is classed as a casual contact and should immediately get tested and isolate until a negative result is received. Continue to monitor for symptoms and get tested if symptoms appear. 

We’re notifying customers and contacting our team members. We will continue to act in line with advice from the health authorities.

As a retailer, we already have very high standards of cleaning and hygiene in place. As an extra precautionary measure, the store has undergone additional proactive cleaning and a further deep clean has been scheduled.

While the risk of transmission to customers and team members is low, the safety and wellbeing of the local community is our priority.

Customers and team members should be assured they can continue to safely shop and work at our Werribee store.

Anyone who was at BIG W Werribee since 3 August after 11:00am and becomes unwell in the next two weeks should contact the National Coronavirus Information Line on 1800 020 080 and get tested.

BIG W became aware of the case on 8th August 2021 and has placed customer notifications in the store.

BIG W has special COVID-19 leave top-up provisions in place. This means our team members will not be financially disadvantaged based on their employment status or availability of personal leave if they contract COVID-19 or are required to self-isolate.

6 August 2021 - Charlestown Square Shopping Centre

We were notified on Friday 6th of August 2021 that a person who visited Charlestown Square Shopping Centre on Thursday 29th of July 2021 between 3pm - 6pm has received a positive Coronavirus diagnosis.

The NSW Government advises that anyone who was in Charlestown Square Shopping Centre between these times is considered a Casual Contact and must get tested and isolate until a negative test result is received.

Anyone who has been at Charlestown Square Shopping Centre since Thursday 29th of July 2021 after 3pm and becomes unwell in the next two weeks should contact the National Coronavirus Information Line on 1800 020 080 and get tested.

At BIG W, we already have very high standards of cleaning and hygiene in place and proactive cleaning is already taking place in the store, we also have scheduled a deep clean of the store for tonight, Friday 6th August 2021.

We’re notifying customers and contacting our team members. We will continue to act in line with advice from the health authorities.

While the risk of transmission to customers and team members is low, the safety and wellbeing of the local community is our priority.

Customers and team members should be assured they can continue to safely shop and work at our Charlestown store.

BIG W became aware of the case on Friday 6th of August 2021 and has placed customer notifications in the store.

BIG W has special COVID-19 leave top-up provisions in place. This means our team members will not be financially disadvantaged based on their employment status or availability of personal leave if they contract COVID-19 or are required to self-isolate.

6 August 2021 - BIG W Narellan

BIG W has been notified that a person who worked at Narellan BIG W on Thursday 29th July 2021 between 2:00pm and 6:00pm has tested positive for the Coronavirus (COVID-19).

We’re notifying customers and contacting our team members. We will continue to act in line with advice from the health authorities.

As a retailer, we already have very high standards of cleaning and hygiene in place.  In addition to our current proactive COVID cleaning, the store has undergone a deep clean on 05.08.2021.

While the risk of transmission to customers and team members is low, the safety and wellbeing of the local community is our priority.

Customers and team members should be assured they can continue to safely shop and work at our BIG W Narellan store.

Anyone who has been at BIG W Narellan since Thursday 29 July 2021 after 2:00pm and becomes unwell in the next two weeks should contact the National Coronavirus Information Line on 1800 020 080 and get tested.

BIG W became aware of the case on 5th August 2021 and has placed customer notifications in the store.

BIG W has special COVID-19 leave top-up provisions in place. This means our team members will not be financially disadvantaged based on their employment status or availability of personal leave if they contract COVID-19 or are required to self-isolate.

5 August 2021 - Raymond Terrace

We were notified on Wednesday 4th of August 2021  that a delivery driver who visited BIG W Raymond Terrace on Thursday 29th July 2021 between 10:15am and 10:45am has received a positive Coronavirus diagnosis.

The NSW Government advises that anyone who was in the store between these times is being considered a casual contact and must get tested and isolate until a negative test result is received and need to monitor for symptoms until August 12, and get tested again at any time if you develop any symptoms, you will need to isolate until you receive a negative test result.

Anyone who has been at BIG W Raymond Terrace since Thursday 29th July 2021 after 10:15 am and becomes unwell in the next two weeks should contact the National Coronavirus Information Line on 1800 020 080 and get tested.

We’re notifying customers and contacting our team members. We will continue to act in line with advice from the health authorities.

At BIG W, we already have very high standards of cleaning and hygiene in place and proactive cleaning is already taking place in the store, we also have scheduled a deep clean of the store for tonight, Thursday 5th August 2021.

While the risk of transmission to customers and team members is low, the safety and wellbeing of the local community is our priority.

Customers and team members should be assured they can continue to safely shop and work at our Raymond Terrace store.

BIG W became aware of the case on 4th August 2021 and has placed customer notifications in the store.

BIG W has special COVID-19 leave top-up provisions in place. This means our team members will not be financially disadvantaged based on their employment status or availability of personal leave if they contract COVID-19 or are required to self-isolate.

5 August 2021 - Hyperdome Shopping Centre Loganholme

BIG W has been notified that a person who visited Hyperdome Shopping Centre Loganholme on Saturday 31st July 2021 between 11:30am and 1:20pm has tested positive for the Coronavirus (COVID-19).

QLD Health advises that anyone who visited Hyperdome Shopping Centre Loganholme during these times is classed as a low risk casual contact and should get tested immediately. You do not need to isolate unless you have symptoms. Monitor for symptoms and if they occur self-isolate until you receive a negative result.

We’re notifying customers and contacting our team members. We will continue to act in line with advice from the health authorities.

As a retailer, we already have very high standards of cleaning and hygiene in place, and as a precautionary measure, we will be completing additional proactive cleaning in addition to our current COVID cleaning standards.

While the risk of transmission to customers and team members is low, the safety and wellbeing of the local community is our priority.

Customers and team members should be assured they can continue to safely shop and work at our BIG W Loganholme  store.

Anyone who has visited Hyperdome Shopping Centre Loganholme since Saturday 31st July 2021 after 11:30am and becomes unwell in the next two weeks should contact the National Coronavirus Information Line on 1800 020 080 and get tested.

BIG W became aware of the case on 5th August 2021 and has placed customer notifications in the store.

BIG W has special COVID-19 leave top-up provisions in place. This means our team members will not be financially disadvantaged based on their employment status or availability of personal leave if they contract COVID-19 or are required to self-isolate.

28 July 2021 - Karingal Hub Shopping Centre

We have been notified that a person who visited Karingal Hub Shopping Centre on Saturday 24 July between 11:45am and 12:40pm has received a positive Coronavirus diagnosis.

The Victorian Department of Health advises that anyone that visited Karingal Hub Shopping Centre during these times is a casual contact and should:

  • urgently get tested, then isolate until confirmation of a negative result
  • continue to monitor for symptoms, get tested again if symptoms appear

We’re notifying customers and contacting our team members. We will continue to act in line with advice from the health authorities.

As a retailer, we already have very high standards of cleaning and hygiene in place. As an extra precautionary measure, the store is undergoing additional proactive cleaning and a deep clean is scheduled before trade on Thursday 28 July 2021.

While the risk of transmission to customers and team members is low, the safety and wellbeing of the local community is our priority.

Customers and team members should be assured they can continue to safely shop and work at our Karingal store.

Anyone who was at Karingal Hub Shopping Centre since Saturday 24 July after 11:45am and becomes unwell in the next two weeks should contact the National Coronavirus Information Line on 1800 020 080 and get tested.

BIG W became aware of the case on 28th July 2021 and has placed customer notifications in the store.

BIG W has special COVID-19 leave top-up provisions in place. This means our team members will not be financially disadvantaged based on their employment status or availability of personal leave if they contract COVID-19 or are required to self-isolate.

27 July 2021 - Campsie Centre

We have been notified that a person who visited the Campsie Centre between Wednesday 14 July 2021 to Saturday 24 July 2021 has received a positive Coronavirus diagnosis.

NSW Health has advised that customers who have visited the Campsie Centre between 14 July 2021 and 24 July 2021 are close contacts and should get tested immediately and isolate for the full 14 days from last exposure, regardless of the test result.

As a retailer, we already have very high standards of cleaning and hygiene in place. Increased proactive cleaning is already taking place, over and above our usual detailed cleaning program in our store every day.

We’re notifying customers and contacting our team members. We will continue to act in line with advice from the health authorities.

The safety and wellbeing of the local community is our priority.

Customers and team members should be assured they can continue to safely shop and work at our Campsie store.

Anyone who was at Campsie Centre from Wednesday 14th July after 9am and becomes unwell in the next two weeks should contact the National Coronavirus Information Line on 1800 020 080 and get tested.

BIG W became aware of the case on Tuesday 27 July 2021 and has placed customer notifications in the store.

BIG W has special COVID-19 leave top-up provisions in place. This means our team members will not be financially disadvantaged based on their employment status or availability of personal leave if they contract COVID-19 or are required to self-isolate.

26 July 2021 - Pacific Fair

We have been notified that a customer who visited Pacific Fair on Saturday 24 July between 2pm and 3pm has received a positive Coronavirus diagnosis.

Anyone who has visited Pacific Fair during these times is classed as a casual contact.

QLD Health advises that if you were in Pacific Fair during these times you should: 

  • get tested but you do not need to isolate unless you have symptoms. 
  • if you are experiencing symptoms, quarantine at home until you receive a negative result. 
  • continue to monitor for symptoms, and if you become symptomatic get tested and isolate until you receive a negative result.

We’re notifying customers and contacting our team members. We will continue to act in line with advice from the health authorities.

As a retailer, we already have very high standards of cleaning and hygiene in place. As a precautionary measure we have increased proactive cleaning in your store and a deep clean is scheduled before trade on Tuesday 27th July 2021.

While the risk of transmission to customers and team members is low, the safety and wellbeing of the local community is our priority.

Customers and team members should be assured they can continue to safely shop and work at our Pacific Fair store.

Anyone who has been in Pacific Fair since Saturday 24 July after 2pm and becomes unwell in the next two weeks should contact the National Coronavirus Information Line on 1800 020 080 and get tested.

BIG W became aware of the case on 26th July 2021 and has placed customer notifications in the store.

BIG W has special COVID-19 leave top-up provisions in place. This means our team members will not be financially disadvantaged based on their employment status or availability of personal leave if they contract COVID-19 or are required to self-isolate.

26 July 2021 - Tea Tree Plaza Shopping Centre

We were notified on Monday 26th July 2021 that a customer who visited Westfield Tea Tree Plaza Shopping Centre on Wednesday 14th July between 12:30pm and 5pm has received a positive Coronavirus diagnosis. We were previously advised the customer had visited between 12:30pm and 2:30pm.

Anyone who has visited Westfield Tea Tree Plaza Shopping Centre during these times is classed as a casual contact and is required to follow the below SA Health guidelines which have been updated:

  • Get a COVID-19 test as soon as possible and quarantine until you receive a negative result
  • Get tested again on day 5 and day 13 after the last day you were at the location. There is no requirement to quarantine after the day 5 and 13 test, unless you have symptoms.
  • Complete this form to notify SA Health you were at this location.

We’re notifying customers and contacting our team members. We will continue to act in line with advice from the health authorities.

As a retailer, we already have very high standards of cleaning and hygiene in place. As a precautionary measure, additional proactive cleaning has taken place in the store, over and above our usual detailed cleaning program in our store every day and have conducted a deep clean of the store on Tuesday 20th July 2021.

While the risk of transmission to customers and team members is low, the safety and wellbeing of the local community is our priority.

Customers and team members should be assured they can continue to safely shop and work at our Tea Tree Plaza store.

Anyone who visited Westfield Tea Tree Plaza Shopping Centre from Wednesday 14th July after 12:30pm and becomes unwell in the next two weeks, please contact the National Coronavirus Information Line on 1800 020 080 or visit the Coronavirus (COVID-19) information website at health.gov.au for advice.

BIG W first became aware of the case on Tuesday 20th July 2021 and placed customer notifications in the store. SA Health then provided updated exposure times and advice on Monday 26th July 2021 and BIG W  placed updated customer notifications in the store.

BIG W has special COVID-19 leave top-up provisions in place. This means our team members will not be financially disadvantaged based on their employment status or availability of personal leave if they contract COVID-19 or are required to self-isolate.

25 July 2021 - Westfield Chermside

We were notified on Sunday 25th July 2021 that a customer who visited Westfield Chermside at the following times, has received a positive Coronavirus diagnosis:

  • Thursday 15th July 2021 between 9:00am and 9:00pm 
  • Tuesday 20th July 2021 between 9:00am and 5:30pm 
  • Wednesday 21st July 2021 between 9:00am and 5:30pm  
  • Friday 23rd July 2021 between 2:00pm and 5:30pm 

Anyone who has visited Westfield Chermside during these times is classed as a casual contact.

QLD Health advises that if you were in Westfield Chermside during these times you should: 

  • Get tested but you do not need to isolate unless you have symptoms.
  • If you are experiencing symptoms, quarantine at home until you receive a negative result.
  • Continue to monitor for symptoms, and if you become symptomatic get tested and isolate until you receive a negative result.

We’re notifying customers and contacting our team members. We will continue to act in line with advice from the health authorities.

As a retailer, we already have very high standards of cleaning and hygiene in place. As a precautionary measure we have increased proactive cleaning in your store and a deep clean is scheduled for before trade on Monday 26th July 2021.

While the risk of transmission to customers and team members is low, the safety and wellbeing of the local community is our priority.

Customers and team members should be assured they can continue to safely shop and work at our Chermside store.

Anyone who has been in Westfield Chermside since Thursday 15th July 2021 after 9am and becomes unwell in the next two weeks should contact the National Coronavirus Information Line on 1800 020 080 and get tested.

BIG W became aware of the case on 25th July 2021 and has placed customer notifications in the store.BIG W has special COVID-19 leave top-up provisions in place. This means our team members will not be financially disadvantaged based on their employment status or availability of personal leave if they contract COVID-19 or are required to self-isolate.

24 July 2021 - BIG W Campsie

We were notified on Friday 23rd July 2021 that a person who visited BIG W Campsie on Wednesday 14th July 2021 between 11:15am and 11:30am has received a positive Coronavirus diagnosis.

The New South Wales Department of Health has advised that anyone who has visited BIG W Campsie during this time is classed as a casual contact and anyone within the store at that time will be required to get tested and isolate until a negative test result is received. You should continue to monitor for symptoms and if any symptoms occur, get tested again.

As a retailer, we already have very high standards of cleaning and hygiene in place. Increased proactive cleaning is already taking place, over and above our usual detailed cleaning program in our store every day. However, as a precautionary measure deep cleaning has been scheduled for the store on Saturday 24th July 2021.

We’re notifying customers and contacting our team members. We will continue to act in line with advice from the health authorities.

While the risk of transmission to customers and team members is low, the safety and wellbeing of the local community is our priority.

Customers and team members should be assured they can continue to safely shop and work at our Wetherill Park store.

Anyone who was at BIG W Campsie after Wednesday 14th July after 11:15am and becomes unwell in the next two weeks should contact the National Coronavirus Information Line on 1800 020 080 and get tested.

BIG W became aware of the case on Friday 23rd July 2021 and has placed customer notifications in the store.

BIG W has special COVID-19 leave top-up provisions in place. This means our team members will not be financially disadvantaged based on their employment status or availability of personal leave if they contract COVID-19 or are required to self-isolate.

23 July 2021 - BIG W Plumpton

We were notified on Friday 23rd of July 2021  that a customer who visited BIG W Plumpton on Thursday 15th of July between 6:22pm and 6:46pm has received a positive Coronavirus diagnosis. 

The New South Wales Department of Health has advised that anyone who has visited BIG W Plumpton during this time is classed as a casual contact and anyone within the store at that time will be required to get tested and isolate until a negative test result is received. 

We’re notifying customers and contacting our team members. We will continue to act in line with advice from the health authorities.

As a retailer, we already have very high standards of cleaning and hygiene in place. Increased proactive cleaning is already taking place, over and above our usual detailed cleaning program in our store every day. However, as a precautionary measure, a deep clean has also been scheduled for 9pm tonight in the store.

While the risk of transmission to customers and team members is low, the safety and wellbeing of the local community is our priority.

Customers and team members should be assured they can continue to safely shop and work at our Plumpton store.

Anyone who has been at BIG W Plumpton since Thursday 15th of July 2021 after 6:22pm and becomes unwell in the next two weeks should contact the National Coronavirus Information Line on 1800 020 080 and get tested.

BIG W became aware of the case on 23rd July 2021 and has placed customer notifications in the store.

BIG W has special COVID-19 leave top-up provisions in place. This means our team members will not be financially disadvantaged based on their employment status or availability of personal leave if they contract COVID-19 or are required to self-isolate.

23 July 2021 - Elizabeth City Centre

We were notified on Thursday, 22nd July 2021 that a person who visited Elizabeth City Centre on Monday 19th July between 10:15am and 1:45pm has received a positive Coronavirus diagnosis.

SA Health has advised that anyone who has visited Elizabeth City Centre during these times is classed as a casual contact and is required to follow the below SA Health guidelines:

  • Immediately quarantine for 14 days since you were at the location
  • Get tested immediately
  • Get tested again on day 5 and day 13
  • Please visit www.sahealth.sa.gov.au to view this exposure site then click the survey link to notify SA Health you were at this location.

We’re notifying customers and contacting our team members. We will continue to act in line with advice from the health authorities.

As a retailer, we already have very high standards of cleaning and hygiene in place. Increased proactive cleaning is already taking place in your store as part of our Level 4 guidelines, however, a deep clean has been completed on Thursday 22/07/21 in the store.

While the risk of transmission to customers and team members is low, the safety and wellbeing of the local community is our priority.

Customers and team members should be assured they can continue to safely shop and work at our Elizabeth store.

If you have been in Elizabeth City Centre since Monday 19th July after 10:15am and become unwell in the next two weeks you should contact the National Coronavirus Information Line on 1800 020 080 and get tested.

BIG W became aware of the case on 22nd July 2021 and has placed customer notifications in the store.

BIG W has special COVID-19 leave top-up provisions in place. This means our team members will not be financially disadvantaged based on their employment status or availability of personal leave if they contract COVID-19 or are required to self-isolate.

23 July 2021 - Craigieburn Central Shopping Centre

We were notified on Thursday, 22nd July 2021 that a person who visited Craigieburn Central Shopping Centre on Thursday 15th July 2021 between 3:00pm and 6:15pm has received a positive Coronavirus diagnosis. Anyone who has visited Craigieburn Central Shopping Centre during these times is considered a casual contact and needs to immediately get tested and isolate until you receive a negative result. Continue to monitor for symptoms and if symptoms develop, get tested again.

We’re notifying customers and contacting our team members. We will continue to act in line with advice from the health authorities.

At BIG W, we already have very high standards of cleaning and hygiene in place. As a precautionary measure we have increased proactive cleaning is already taking place, over and above our usual detailed cleaning program in our store every day. However, a deep clean has also been completed on Thursday 22/07/21 in the store.

While the risk of transmission to customers and team members is low, the safety and wellbeing of the local community is our priority.

Customers and team members should be assured they can continue to safely shop and work at our Craigieburn store.

Anyone who visited Craigieburn Central Shopping Centre from Thursday 15th July 2021 after 3:00pm and becomes unwell in the next two weeks, please contact the Department of Health hotline on 1800 020 080 or visit the Coronavirus (COVID-19) information website at health.gov.au for advice.

BIG W became aware of the case on 22nd July 2021 and has placed customer notifications in the store.

BIG W has special COVID-19 leave top-up provisions in place. This means our team members will not be financially disadvantaged based on their employment status or availability of personal leave if they contract COVID-19 or are required to self-isolate.

21 July 2021 - BIG W Wetherill Park

We were notified on Wednesday 21st July 2021 that a customer who visited BIG W Wetherill Park on Friday 16th July between 1:30pm and 6pm and Saturday 17th July 2021 between 1:40pm and 2:00pm has received a positive Coronavirus diagnosis. 

NSW Health advises that anyone who has visited BIG W Wetherill Park during these times is classed as a casual contact and is required to get tested and self isolate until a negative test result is received. Please continue to monitor for symptoms and immediately isolate and get tested if they develop.

We’re notifying customers and contacting our team members. We will continue to act in line with advice from the health authorities.

As a retailer, we already have very high standards of cleaning and hygiene in place. As an extra precautionary measure, the store is undergoing additional proactive cleaning and a deep clean is scheduled for Wednesday 21st July 2021.

While the risk of transmission to customers and team members is low, the safety and wellbeing of the local community is our priority.

Customers and team members should be assured they can continue to safely shop and work at our Wetherill Park store.Anyone who was at BIG W Wetherill Park since Friday 16th July after 1:30pm and becomes unwell in the next two weeks should contact the National Coronavirus Information Line on 1800 020 080 and get tested.

BIG W became aware of the case on 21st July 2021 and has placed customer notifications in the store.BIG W has special COVID-19 leave top-up provisions in place. This means our team members will not be financially disadvantaged based on their employment status or availability of personal leave if they contract COVID-19 or are required to self-isolate.

20 July 2021 - BIG W Bonnyrigg

We were notified on Tuesday 20th July 2021 that a customer who visited BIG W Bonnyrigg on Saturday 17th of July 2021 between 1:35pm and 3:42pm has received a positive Coronavirus diagnosis.

The NSW Department of Health has advised that anyone who has visited BIG W Bonnyrigg during this time is classed as a casual contact and anyone within the store at that time is required to follow the below NSW Health guidelines:

If you were at the casual contact place less than 4 days ago:

  • Get a COVID-19 test at your closest testing location, and isolate.
  • Get another COVID-19 test on day 5 after you were at the casual contact place.

You can stop isolating when you get a negative result from your first test – but please:

  • wear a mask when in the same room as any other person.
  • do not leave your home except if this is necessary, or to exercise outdoors.go to work only if this is essential for your workplace.
  • monitor for COVID-19 symptoms and get tested again at any time if you develop any symptoms. You will need to isolate until you receive a negative test result.

If you were at the casual contact place 4 or more days ago:

  • Get a COVID-19 test at your closest testing location, and isolate
  • Stay in isolation until you receive a negative test result
  • Monitor for COVID-19 symptoms and get tested again at any time if you develop any symptoms. You will need to isolate until you receive a negative test result.

We’re notifying customers and contacting our team members. We will continue to act in line with advice from the health authorities.

As a retailer, we already have very high standards of cleaning and hygiene in place. Proactive cleaning is already taking place in-store however, additional cleaners are being arranged and a deep clean of the store was conducted on Monday 19th of July 2021.

While the risk of transmission to customers and team members is low, the safety and wellbeing of the local community is our priority.

Customers and team members should be assured they can continue to safely shop and work at our Bonnyrigg store.

Anyone who visited BIG W Bonnyrigg from Saturday 17 July after 1:35pm and becomes unwell in the next two weeks, please contact the Department of Health hotline on 1800 020 080 or visit the Coronavirus (COVID-19) information website at health.gov.au for advice.

BIG W became aware of the case on 20th July 2021 and has placed customer notifications in the store.

20 July 2021 - Sunshine Plaza

BIG W has been notified on Tuesday 20th July that a customer who visited Sunshine Plaza on Thursday 15th July between 3:40pm and 4:25pm and was on the ground floor of the West Mall (from Espresso Bar down to BIG W) has received a positive Coronavirus diagnosis.

The QLD Department of Health has advised that anyone who has visited the ground floor of the West Mall in Sunshine Plaza is a casual contact and must immediately get tested but you do not need to isolate unless you have symptoms. Please continue to monitor for symptoms and immediately isolate and get tested if they develop.

We’re notifying customers and contacting our team members. We will continue to act in line with advice from the health authorities.

As a retailer, we already have very high standards of cleaning and hygiene in place. As an extra precautionary measure, the store is undergoing additional proactive cleaning.

While the risk of transmission to customers and team members is low, the safety and wellbeing of the local community is our priority.

Customers and team members should be assured they can continue to safely shop and work at our Sunshine Plaza store.

Anyone who visited Sunshine Plaza from Thursday 15 July after 3:40pm and becomes unwell in the next two weeks, please contact the Department of Health hotline on 1800 020 080 or visit the Coronavirus (COVID-19) information website at health.gov.au for advice.

BIG W became aware of the case on 20 July 2021 and has placed customer notifications in the store.

BIG W has special COVID-19 leave top-up provisions in place. This means our team members will not be financially disadvantaged based on their employment status or availability of personal leave if they contract COVID-19 or are required to self-isolate.

19 July 2021 - BIG W Park Beach

BIG W has been notified that a person who visited BIG W Park Beach on Monday 12th July 2021 between 5:11pm and 5:36pm & Tuesday 13th July 2021 between 5:06pm and 5:19pm has received a positive Coronavirus diagnosis. 

The NSW Department of Health has advised that anyone who has visited BIG W Park Beach is a casual contact and must immediately get tested and isolate until a negative result is received. Please continue to monitor for symptoms and immediately isolate and get tested if they develop.

We’re notifying customers and contacting our team members. We will continue to act in line with advice from the health authorities.

As a retailer, we already have very high standards of cleaning and hygiene in place. As an extra precautionary measure, a deep clean has been scheduled for 6pm Monday 19th July 2021 and the store will undergo additional proactive cleaning over the coming days.

While the risk of transmission to customers and team members is low, the safety and wellbeing of the local community is our priority.

Customers and team members should be assured they can continue to safely shop and work at our Park Beach store.

Anyone who visited BIG W Park Beach from Monday 12 July 2021 after 5:11pm and becomes unwell in the next two weeks, please contact the Department of Health hotline on 1800 020 080 or visit the Coronavirus (COVID-19) information website at health.gov.au for advice.

BIG W became aware of the case on 19 July 2021 and has placed customer notifications in the store.BIG W has special COVID-19 leave top-up provisions in place. This means our team members will not be financially disadvantaged based on their employment status or availability of personal leave if they contract COVID-19 or are required to self-isolate.

19 July 2021 - Golden Grove Village Shopping Centre

BIG W has been notified that a person who visited Golden Grove Village Shopping Centre on Saturday 17th July between 3:00pm and 4:45pm has received a positive Coronavirus diagnosis. 

SA Health has advised that anyone who has visited Golden Grove Village Shopping Centre during these times is classed as a casual contact and is required to follow the below SA Health guidelines:

  • Immediately quarantine for 14 days since you were at the location
  • Get tested immediately
  • Get tested again on day 5 and day 13

Please visit www.sahealth.sa.gov.au to view this exposure site then click the survey link to notify SA Health you were at this location.
We’re notifying customers and contacting our team members. We will continue to act in line with advice from the health authorities.

As a retailer, we already have very high standards of cleaning and hygiene in place. As a precautionary measure, additional proactive cleaning will take place in the store, over and above our usual detailed cleaning program in our store every day and have scheduled a deep clean for 7pm Monday 19 July 2021.

While the risk of transmission to customers and team members is low, the safety and wellbeing of the local community is our priority.

Customers and team members should be assured they can continue to safely shop and work at our Golden Grove store.

Anyone who visited Golden Grove Village Shopping Centre from Saturday 17th July after 3:00pm and becomes unwell in the next two weeks, please contact the National Coronavirus Information Line on 1800 020 080 or visit the Coronavirus (COVID-19) information website at health.gov.au for advice.

BIG W became aware of the case on 19th July 2021 and has placed customer notifications in the store.

BIG W has special COVID-19 leave top-up provisions in place. This means our team members will not be financially disadvantaged based on their employment status or availability of personal leave if they contract COVID-19 or are required to self-isolate.

19 July 2021 - Bonnyrigg Plaza

BIG W has been notified that a positive COVID case visited Bonnyrigg Plaza on Wednesday 14 July between 10:15am to 10:30am and Thursday 15 July between 12pm and 12:30pm.

The NSW Department of Health has advised that anyone who has visited Bonnyrigg Plaza is a casual contact and must immediately get tested and isolate until a negative result is received. Please continue to monitor for symptoms and immediately isolate and get tested if they develop.

We’re notifying customers and contacting our team members. We will continue to act in line with advice from the health authorities.

As a retailer, we already have very high standards of cleaning and hygiene in place. As an extra precautionary measure, the store is undergoing additional proactive cleaning.

While the risk of transmission to customers and team members is low, the safety and wellbeing of the local community is our priority.

Customers and team members should be assured they can continue to safely shop and work at our Bonnyrigg Plaza store.

Anyone who visited Bonnyrigg Plaza from Wednesday 14 July after 10:15am and becomes unwell in the next two weeks, please contact the Department of Health hotline on 1800 020 080 or visit the Coronavirus (COVID-19) information website at health.gov.au for advice.

BIG W became aware of the case on 19 July 2021 and has placed customer notifications in the store.

BIG W has special COVID-19 leave top-up provisions in place. This means our team members will not be financially disadvantaged based on their employment status or availability of personal leave if they contract COVID-19 or are required to self-isolate.

14 July 2021 - Stocklands Merrylands

BIG W has been notified that a person who visited Stocklands Merrylands on Saturday 10 July from 2pm to 4pm, and Monday 12 July from 1pm to 2pm has tested positive for the Coronavirus (COVID-19).

NSW Health advises that anyone who visited Stocklands Merrylands during these times should monitor for symptoms and if they occur get tested immediately and self-isolate until you receive a negative result.

We’re notifying customers and contacting our team members. We will continue to act in line with advice from the health authorities.

As a retailer, we already have very high standards of cleaning and hygiene in place. As an extra precautionary measure, the store had an additional deep clean.

While the risk of transmission to customers and team members is low, the safety and wellbeing of the local community is our priority.

Customers and team members should be assured they can continue to safely shop and work at our BIG W Merrylands store.

Anyone who was at Stocklands Merrylands since Saturday 10 July after 2pm and becomes unwell in the next two weeks should contact the National Coronavirus Information Line on 1800 020 080 and get tested.

BIG W became aware of the case late on Wednesday 14 July 2021 and has placed customer notifications in the store.

BIG W has special COVID-19 leave top-up provisions in place. This means our team members will not be financially disadvantaged based on their employment status or availability of personal leave if they contract COVID-19 or are required to self-isolate.

14 July 2021 - Westpoint Shopping Centre Blacktown

BIG W has been notified that a person who visited Westpoint Shopping Centre Blacktown on Monday 12 July 2021 between 12pm and 1:30pm has tested positive for the Coronavirus (COVID-19).

NSW Health advises that anyone who visited Westpoint Shopping Centre Blacktown during these times should monitor for symptoms and if they occur get tested immediately and self-isolate until you receive a negative result.

We’re notifying customers and contacting our team members. We will continue to act in line with advice from the health authorities.

As a retailer, we already have very high standards of cleaning and hygiene in place. As an extra precautionary measure, the store had an additional deep clean.

While the risk of transmission to customers and team members is low, the safety and wellbeing of the local community is our priority.

Customers and team members should be assured they can continue to safely shop and work at our BIG W Blacktown  store.

Anyone who was at Westpoint Shopping Centre Blacktown since Monday 12 July 2021 after 12pm and becomes unwell in the next two weeks should contact the National Coronavirus Information Line on 1800 020 080 and get tested.

BIG W became aware of the case on 14 July 2021 and has placed customer notifications in the store.

BIG W has special COVID-19 leave top-up provisions in place. This means our team members will not be financially disadvantaged based on their employment status or availability of personal leave if they contract COVID-19 or are required to self-isolate.

13 July 2021 - BIG W Noosa

BIG W has been notified that a person who visited BIG W Noosa on Tuesday 29 June between 1:50pm and 2:05pm has tested positive for the Coronavirus (COVID-19).

QLD Health advises that anyone who visited BIG W Noosa during these times is classed as a casual contact, and they should get tested and isolate until they receive a negative result. We’re notifying customers and contacting our team members. We will continue to act in line with advice from the health authorities.

As a retailer, we already have very high standards of cleaning and hygiene in place. As an extra precautionary measure, the store had an additional deep clean.

While the risk of transmission to customers and team members is low, the safety and wellbeing of the local community is our priority.

Customers and team members should be assured they can continue to safely shop and work at our BIG W Noosa store.

Anyone who was at BIG W Noosa since Tuesday 29 June after 1:50pm and becomes unwell in the next two weeks should contact the National Coronavirus Information Line on 1800 020 080 and get tested.

BIG W became aware of the case on  13 July 2021 and has placed customer notifications in the store.

BIG W has special COVID-19 leave top-up provisions in place. This means our team members will not be financially disadvantaged based on their employment status or availability of personal leave if they contract COVID-19 or are required to self-isolate.

13 July 2021 - Miranda Westfield Shopping Centre

BIG W has been notified that a person who visited Miranda Westfield Shopping Centre on Wednesday 7 July 2021 between 10:45am and 12:30pm has received a positive Coronavirus diagnosis. 

Anyone who has visited Miranda Westfield Shopping Centre during these times is considered must monitor for symptoms and if they occur get tested and isolate until you receive a negative result. 

We’re notifying customers and contacting our team members. We will continue to act in line with advice from the health authorities.

As a retailer, we already have very high standards of cleaning and hygiene in place. As an extra precautionary measure, the store is undergoing additional proactive cleaning.

While the risk of transmission to customers and team members is low, the safety and wellbeing of the local community is our priority.

Customers and team members should be assured they can continue to safely shop and work at our Merrylands store.

Anyone who visited Miranda Westfield Shopping Centre from Wednesday 7 July 2021 after 10:45am and becomes unwell in the next two weeks, please contact the Department of Health hotline on 1800 020 080 or visit the Coronavirus (COVID-19) information website at health.gov.au for advice.

BIG W became aware of the case on 13 July 2021 and has placed customer notifications in the store.

BIG W has special COVID-19 leave top-up provisions in place. This means our team members will not be financially disadvantaged based on their employment status or availability of personal leave if they contract COVID-19 or are required to self-isolate.

13 July 2021 - BIG W Craigieburn

BIG W has been notified that a person who visited Craigieburn Central Shopping Centre on Saturday 10 July 2021 between 5:28pm and 6:38pm has tested positive for the Coronavirus (COVID-19).

Anyone who visited Coles in the centre during these times is considered a close contact and must get tested immediately and quarantine for 14 days from the exposure. Anyone who has visited Craigieburn Central Shopping Centre during these times is considered a casual contact and should immediately get tested and isolate until you receive a negative result. Then continue to monitor for symptoms.

We’re notifying customers and contacting our team members. We will continue to act in line with advice from the health authorities.

As a retailer, we already have very high standards of cleaning and hygiene in place. As anextra precautionary measure, the store is undergoing additional proactive cleaning.

While the risk of transmission to customers and team members is low, the safety and wellbeing of the local community is our priority.

Customers and team members should be assured they can continue to safely shop and work at our Craigieburn store.

Anyone who visited Craigieburn Central Shopping Centre from Saturday 10 July 2021 after 5:28pm and becomes unwell in the next two weeks, please contact the Department of Health hotline on 1800 020 080 or visit the Coronavirus (COVID-19) information website at health.gov.au for advice.

BIG W became aware of the case on 13 July 2021 and has placed customer notifications in the store.

BIG W has special COVID-19 leave top-up provisions in place. This means our team members will not be financially disadvantaged based on their employment status or availability of personal leave if they contract COVID-19 or are required to self-isolate.

11 July 2021 - BIG W Bankstown

BIG W has been notified that a person who visited BIG W Bankstown on Friday 9 July 2021 between 11am and 11.30am has tested positive for the Coronavirus (COVID-19).

NSW Health have advised that anyone who was at the store at the above time should get tested and isolate until they return a negative test result. Another test is required on Wednesday 14 July 2021  (5 days after contact) and isolate until a negative test result is returned.

We’re notifying customers and contacting our team members. We will continue to act in line with advice from the health authorities.

As a retailer, we already have very high standards of cleaning and hygiene in place. As an extra precautionary measure, the store had an additional deep clean.

While the risk of transmission to customers and team members is low, the safety and wellbeing of the local community is our priority.Customers and team members should be assured they can continue to safely shop and work at our Bankstown store.

Anyone who visited BIG W Bankstown from Friday 9 July 2021 after 11am and becomes unwell in the next two weeks, please contact the Department of Health hotline on 1800 020 080 or visit the Coronavirus (COVID-19) information website at health.gov.au for advice.

BIG W became aware of the case on 11 July 2021 and has placed customer notifications in the store.

BIG W has special COVID-19 leave top-up provisions in place. This means our team members will not be financially disadvantaged based on their employment status or availability of personal leave if they contract COVID-19 or are required to self-isolate.

9 July 2021 - BIG W Liverpool

BIG W has been notified that a person who visited BIG W Liverpool on Monday July 2021 between 1:10pm and 1:20pm has tested positive for the Coronavirus (COVID-19).

Anyone who was in BIG W Liverpool between these times is classed as a casual contact and is required to get tested and isolate until they return a negative test result. After this, continue to monitor for symptoms and get tested again if any symptoms develop.

We’re notifying customers and contacting our team members. We will continue to act in line with advice from the health authorities.

As a retailer, we already have very high standards of cleaning and hygiene in place. As an extra precautionary measure, the store had an additional deep clean.

While the risk of transmission to customers and team members is low, the safety and wellbeing of the local community is our priority.Customers and team members should be assured they can continue to safely shop and work at our Liverpool store.

Anyone who visited BIG W Liverpool from Monday 5 July 2021 after 1:10pm and becomes unwell in the next two weeks, please contact the Department of Health hotline on 1800 020 080 or visit the Coronavirus (COVID-19) information website at health.gov.au for advice.

BIG W became aware of the case on 9 July 2021 and has placed customer notifications in the store.

BIG W has special COVID-19 leave top-up provisions in place. This means our team members will not be financially disadvantaged based on their employment status or availability of personal leave if they contract COVID-19 or are required to self-isolate.

9 July 2021 - Stockland Merrylands

BIG W has been notified that a person who visited Stocklands Merrylands Shopping Centre on Monday 5 July 2021 between 1:30pm and 3:30pm has tested positive for the Coronavirus (COVID-19).

Anyone who was in Stocklands Merrylands between these times is classed as a casual contact and is required to get tested and isolate until they return a negative test result. After this, continue to monitor for symptoms and get tested again if any symptoms develop.

We’re notifying customers and contacting our team members. We will continue to act in line with advice from the health authorities.

As a retailer, we already have very high standards of cleaning and hygiene in place. As an extra precautionary measure, the store is undergoing additional proactive cleaning.

While the risk of transmission to customers and team members is low, the safety and wellbeing of the local community is our priority.

Customers and team members should be assured they can continue to safely shop and work at our Merrylands store.

Anyone who visited Stockland Merrylands Shopping Centre from Monday 5 July 2021 after 1:30pm and becomes unwell in the next two weeks, please contact the Department of Health hotline on 1800 020 080 or visit the Coronavirus (COVID-19) information website at health.gov.au for advice.

BIG W became aware of the case on 9 July 2021 and has placed customer notifications in the store.

BIG W has special COVID-19 leave top-up provisions in place. This means our team members will not be financially disadvantaged based on their employment status or availability of personal leave if they contract COVID-19 or are required to self-isolate.

6 July 2021 - BIG W Menai

BIG W has been notified that a person who visited BIG W Menai on Sunday 4 July 2021 between 1:15pm and 2pm has tested positive for the Coronavirus (COVID-19).

Anyone who was in BIG W Menai between these times is classed as a casual contact and is required to get tested and isolate until they return a negative test result. After this, continue to monitor for symptoms and get tested again if any symptoms develop.

We’re notifying customers and contacting our team members. We will continue to act in line with advice from the health authorities.

As a retailer, we already have very high standards of cleaning and hygiene in place. As an extra precautionary measure, the store had an additional deep clean after hours.

While the risk of transmission to customers and team members is low, the safety and wellbeing of the local community is our priority.

Customers and team members should be assured they can continue to safely shop and work at our Meani store.

Anyone who visited BIG W Menai from Sunday 4 July 2021 after 1:30pm and becomes unwell in the next two weeks, please contact the Department of Health hotline on 1800 020 080 or visit the Coronavirus (COVID-19) information website at health.gov.au for advice.

BIG W became aware of the case on  6 July 2021 and has placed customer notifications in the store.

BIG W has special COVID-19 leave top-up provisions in place. This means our team members will not be financially disadvantaged based on their employment status or availability of personal leave if they contract COVID-19 or are required to self-isolate.

4 July 2021 - Westfield Chermside

BIG W has been notified that a person who visited Westfield Chermside on Saturday 26 June 2021 between 12:06pm and 1:39pm has tested positive for the Coronavirus (COVID-19). Anyone who has visited Westfield Chermside during these times is classed as a casual contact.

Anyone within the shopping centre at that time is to get tested but is not required to self isolate afterwards unless you have symptoms. If you are experiencing symptoms, quarantine at home until you receive a negative result. If you become symptomatic, get tested and isolate until you receive a negative result.

Anyone who has been at Westfield Chermside since Saturday 26 June 2021 after 12:06pm and becomes unwell in the next two weeks should contact the National Coronavirus Information Line on 1800 020 080 and get tested.

We’re notifying customers and contacting our team members. We will continue to act in line with advice from the health authorities.

As a retailer, we already have very high standards of cleaning and hygiene in place. As an extra precautionary measure, the store has had additional proactive cleaning.

While the risk of transmission to customers and team members is low, the safety and wellbeing of the local community is our priority.

Customers and team members should be assured they can continue to safely shop and work at our Chermside store when we reopen after the current lockdown.

BIG W became aware of the case late on the evening of Saturday 3 July 2021 and has placed customer notifications in the store.

BIG W has special COVID-19 leave top-up provisions in place. This means our team members will not be financially disadvantaged based on their employment status or availability of personal leave if they contract COVID-19 or are required to self-isolate.

5 July 2021 - Westfield Garden City

We were notified on Saturday evening 3rd July 2021 that a customer who visited Westfield Garden City on Tuesday 29th June 2021 has received a positive Coronavirus diagnosis. However, on Monday 5th July 2021, the times of the visit were revised by the Department of Health and we were notified that the customer visited Westfield Garden City on Tuesday 29th June 2021 between 2:45pm and 4:35pm.

Anyone who has visited Westfield Garden City during these times is classed as a casual contact and anyone within the shopping centre at that time is to get tested but is not required to self isolate afterwards unless you have symptoms. If you are experiencing symptoms, quarantine at home until you receive a negative result. If you become symptomatic, get tested and isolate until you receive a negative result.

We are notifying customers and contacting our team members. We will continue to act in line with advice from the health authorities.

As a retailer, we already have very high standards of cleaning and hygiene in place, and as a precautionary measure, we will be completing additional proactive cleaning on Saturday 3rd July and Sunday 4th July in addition to our current COVID cleaning standards.

While the risk of transmission to customers and team members is low, the safety andwellbeing of the local community is our priority.

Customers and team members should be assured they can continue to safely shop andwork at our BIG W Mt Gravatt store. Any customers who shopped in Westfield Garden City since Tuesday 29th June 2021 after 2:45pm and becomes unwell in the next two weeks should make contact with the Department of Health and Human Services for advice.

BIG W became aware of the case late on Saturday evening 3rd July and BIG W has placed customer notifications in the store.

BIG W has special COVID-19 leave top-up provisions in place. This means our team members will not be financially disadvantaged based on their employment status or availability of personal leave if they contract COVID-19 or are required to self-isolate.

3 July 2021 - Westfield North Lakes

We were notified on Friday evening 2nd July 2021 that a customer who visited Westfield North Lakes on Wednesday 30th June 2021 between 10:24am and 11:30am has received a positive Coronavirus diagnosis.

Anyone who has visited Westfield North Lakes during these times is classed as a casual contact and anyone within the shopping centre at that time is to get tested but is not required to self isolate afterwards unless you have symptoms. If you are experiencing symptoms, quarantine at home until you receive a negative result. If you become symptomatic, get tested and isolate until you receive a negative result.

We’re notifying customers and contacting our team members. We will continue to act in line with advice from the health authorities.

As a retailer, we already have very high standards of cleaning and hygiene in place, and as a precautionary measure, we will be completing additional proactive cleaning on Saturday 3rd July and Sunday 4th July in addition to our current COVID cleaning standards.

While the risk of transmission to customers and team members is low, the safety andwellbeing of the local community is our priority.

Customers and team members should be assured they can continue to safely shop andwork at our BIG W North Lakes store.

Any customers who shopped in Westfield North Lakes since Wednesday 30th June 2021 after 10:24am and becomes unwell in the next two weeks should make contact with the Department of Health and Human Services for advice.

BIG W became aware of the case on Friday evening 2nd July 2021 and BIG W has placed customer notifications in the store.

BIG W has special COVID-19 leave top-up provisions in place. This means our team members will not be financially disadvantaged based on their employment statusor availability of personal leave if they contract COVID-19 or are required to self-isolate.

1 July 2021 - Westfield Hurstville

BIG W were notified on Thursday 1st July 2021 that a customer who visited Westfield Hurstville on Friday 25th June 2021 between 10:00am and 11:30am has received a positive Coronavirus diagnosis.

Anyone who was in Westfield Hurstville between these times is classed as a casual contact and is required to get tested and isolate until they return a negative test result. After this, continue to monitor for symptoms and get tested again if any symptoms develop.

We’re notifying customers and contacting our team members. We will continue to act in line with advice from the health authorities.

As a retailer, we already have very high standards of cleaning and hygiene in place. As an extra precautionary measure, the store will undergo a deep clean on Thursday 1st July 2021.

While the risk of transmission to customers and team members is low, the safety andwellbeing of the local community is our priority.

Customers and team members should be assured they can continue to safely shop andwork at our BIG W Hurstville store.

Any customers who shopped in Westfield Hurstville since Friday 25th June after 10:00am and becomes unwell in the next two weeks should make contact with the Department of Health and Human Services for advice.

BIG W became aware of the case on Thursday 1st July 2021 and BIG W has placed customer notifications in the store.

BIG W has special COVID-19 leave top-up provisions in place. This means our team members will not be financially disadvantaged based on their employment statusor availability of personal leave if they contract COVID-19 or are required toself-isolate.

30 June 2021 - BIG W Pagewood

BIG W were notified on Wednesday 30th June 2021 that a customer who visited BIG W Pagewood on Thursday 24th June 2021 between 2:45pm and 3:45pm has received a positive Coronavirus diagnosis.

Anyone who was in BIG W Pagewood between these times is classed as a casual contact and is required to get tested and isolate until they return a negative test result. After this, continue to monitor for symptoms and get tested again if any symptoms develop.

We’re notifying customers and contacting our team members. We will continue to act in line with advice from the health authorities.

As a retailer, we already have very high standards of cleaning and hygiene in place. As an extra precautionary measure, the store has undergone a deep clean on Tuesday 29th June 2021.

While the risk of transmission to customers and team members is low, the safety and wellbeing of the local community is our priority.

Customers and team members should be assured they can continue to safely shop and work at our BIG W Pagewood store.

Any customers who shopped in BIG W Pagewood since Thursday 24th June after 2:45pm and becomes unwell in the next two weeks should make contact with the Department of Health and Human Services for advice

.BIG W became aware of the case on Wednesday 30th June 2021 and BIG W has placed customer notifications in the store.

BIG W has special COVID-19 leave top-up provisions in place. This means our team members will not be financially disadvantaged based on their employment status or availability of personal leave if they contract COVID-19 or are required to self-isolate.

29 June 2021 - BIG W Pagewood

BIG W were notified on Tuesday 29th June 2021 that two customers who visited BIG W Pagewood on Wednesday 23rd June 2021 between 11:30am and 11:40am and Friday 25th June between 12:30pm and 12:50pm have received a positive Coronavirus diagnosis.

Anyone who has visited BIG W Pagewood during these times should immediately get tested and isolate until they receive a negative result. After this, continue to monitor for symptoms and get tested again if any symptoms develop.

We’re notifying customers, have placed notices in store and are contacting our team members. We will continue to act in line with advice from the health authorities.

As a retailer, we already have very high standards of cleaning and hygiene in place. As an extra precautionary measure, the store has had an additional deep clean.

While the risk of transmission to customers and team members is low, the safety and wellbeing of the local community is our priority.

Customers and team members should be assured they can continue to safely shop and work at our BIG W Pagewood store.

BIG W has special COVID-19 leave top-up provisions in place. This means our team members will not be financially disadvantaged based on their employment status or availability of personal leave if they contract COVID-19 or are required to self-isolate.

30 June 2021 - Westfield Chermside

BIG W has been notified that a person who visited Westfield Chermside on Monday 28th June between 3:15pm and 4:20pm has tested positive for the Coronavirus (COVID-19).

Anyone who has been at Westfield Chermside since Monday 28th June 2021 and becomes unwell in the next two weeks should contact the National Coronavirus Information Line on 1800 020 080 and get tested.

We’re notifying customers and contacting our team members. We will continue to act in line with advice from the health authorities.

As a retailer, we already have very high standards of cleaning and hygiene in place. As an extra precautionary measure, the store had an additional deep clean after hours.

While the risk of transmission to customers and team members is low, the safety and wellbeing of the local community is our priority.

Customers and team members should be assured they can continue to safely shop and work at our Chermside store.

Anyone who visited Westfield Chermside from Monday 28th June after 3:15pm and becomes unwell in the next two weeks, please contact the Department of Health hotline on 1800 020 080 or visit the Coronavirus (COVID-19) information website at health.gov.au for advice.

BIG W became aware of the case on Wednesday 30th June 2021 and has placed customer notifications in the store.

BIG W has special COVID-19 leave top-up provisions in place. This means our team members will not be financially disadvantaged based on their employment status or availability of personal leave if they contract COVID-19 or are required to self-isolate.

29 June 2021 - BIG W Palmerston

BIG W has been notified that persons who visited BIG W Palmerston on Saturday 26 June 2021 between 11am and 2pm have tested positive for the Coronavirus (COVID-19). 

Anyone who has been at BIG W Palmerston since Saturday 26 June 2021 and becomes unwell in the next two weeks should contact the National Coronavirus Information Line on 1800 020 080 and get tested.

We’re notifying customers and contacting our team members. We will continue to act in line with advice from the health authorities.

As a retailer, we already have very high standards of cleaning and hygiene in place. As an extra precautionary measure, the store had an additional deep clean after hours.

While the risk of transmission to customers and team members is low, the safety and wellbeing of the local community is our priority.Customers and team members should be assured they can continue to safely shop and work at our Palmerston store when we reopen after the current lockdown.

Anyone who visited BIG W Palmerston from Saturday 26 June after 2pm and becomes unwell in the next two weeks, please contact the Department of Health hotline on 1800 020 080 or visit the Coronavirus (COVID-19) information website at health.gov.au for advice.

BIG W became aware of the case on  29 June 2021 and has placed customer notifications in the store.

BIG W has special COVID-19 leave top-up provisions in place. This means our team members will not be financially disadvantaged based on their employment status or availability of personal leave if they contract COVID-19 or are required to self-isolate.

2 June 2021 - Craigieburn Central Shopping Central (Update)

We have been notified that a person who visited Craigieburn Central Shopping Centre at the following times has received a positive Coronavirus diagnosis: 

Sunday 23rd May 2021 between 10:00am and 1:30pm;
Wednesday 26th May 2021 between 9:00am and 11:45am;
Wednesday 26th May 2021 between 7:00pm and 9:05pm.

If you were in Craigieburn Shopping Centre at this time you are required to get tested urgently and isolate until you have a negative result.

We are notifying customers and contacting our team members. We will continue to act in line with advice from the health authorities.

If you have been shopping in Craigieburn Central Shopping Centre from Sunday 23rd May 2021 and become unwell in the next two weeks, please contact the Department of Health hotline on 1800 020 080 or visit the Coronavirus (COVID-19) information website at health.gov.au.

BIG W became aware of the case late on Tuesday 1 June 2021 and has placed customer notifications in the store. BIG W has special COVID-19 leave top-up provisions in place. This means our team members will not be financially disadvantaged based on their employment status or availability of personal leave if they contract COVID-19 or are required to self-isolate.

31 May 2021 - Craigieburn Central Shopping Centre

We have been notified that a person who visited BIG W at Craigieburn Central Shopping Centre on Thursday 20th May 2021 between 11:30am and 12:30pm has tested positive for the Coronavirus (COVID-19).

Anyone who has been at BIG W Craigieburn since Thursday 20th May 2021 and becomes unwell in the next two weeks should contact the National Coronavirus Information Line on 1800 020 080 and get tested.

We’re notifying customers and contacting our team members. We will continue to act in line with advice from the health authorities.

As a retailer, we already have very high standards of cleaning and hygiene in place. As an extra precautionary measure, the store had an additional deep clean after hours.

While the risk of transmission to customers and team members is low, the safety and wellbeing of the local community is our priority.Customers and team members should be assured they can continue to safely shop and work at our Craigieburn store.

If you have been shopping in BIG W at Craigieburn from Thursday 20th May after 11:30am and become unwell in the next two weeks, please contact the Department of Health hotline on 1800 020 080 or visit the Coronavirus (COVID-19) information website at health.gov.au for advice.

BIG W became aware of the case on Friday 28 May 2021 and has placed customer notifications in the store.

BIG W has special COVID-19 leave top-up provisions in place. This means our team members will not be financially disadvantaged based on their employment status or availability of personal leave if they contract COVID-19 or are required to self-isolate.

25 May 2021 - Westfield Highpoint

We have been notified that a person who visited Highpoint Shopping Centre on Thursday 20th May 2021 between 5pm and 8pm has tested positive for the Coronavirus (COVID-19). 

Anyone who was at Highpoint Shopping Centre since Thursday 20th May 2021 and becomes unwell in the next two weeks should contact the National Coronavirus Information Line on 1800 020 080 and get tested.

We’re notifying customers and contacting our team members. We will continue to act in line with advice from the health authorities.

As a retailer, we already have very high standards of cleaning and hygiene in place. As an extra precautionary measure, the store had an additional deep clean after hours.

While the risk of transmission to customers and team members is low, the safety and wellbeing of the local community is our priority.

Customers and team members should be assured they can continue to safely shop and work at our Highpoint store.

Anyone who visited Highpoint Shopping Centre from Thursday 20th May after 5pm and becomes unwell in the next two weeks, please contact the Department of Health hotline on 1800 020 080 or visit the Coronavirus (COVID-19) information website at health.gov.au for advice.

BIG W became aware of the case on Tuesday 25 May 2021 and has placed customer notifications in the store.

BIG W has special COVID-19 leave top-up provisions in place. This means our team members will not be financially disadvantaged based on their employment status or availability of personal leave if they contract COVID-19 or are required to self-isolate.

31 March 2021 - Westfield Northlakes

We have been notified that two customers at Westfield Northlakes have tested positive for the Coronavirus (COVID-19).
One customer visited Westfield Northlakes on Friday 19th March between 11:20am and 11:50am, and another customer visited the same centre on Thursday 25th March between 2pm - 3pm.

We became aware of these cases on Wednesday 31st March 2021. We placed a customer notification up in store.
Westfield Northlakes customers were made aware as soon as we had a confirmed case in store. 

As a responsible retailer, we already have very high standards of cleaning and hygiene in place. As an extra precautionary measure, the store had an additional deep clean. 

While the risk of transmission to customers and team members is low, the wellbeing of our customers, team and communities is our highest priority, and in line with public health advice, we are taking all necessary steps to ensure ongoing safety in our stores.

Customers and team members should be assured they can continue to shop and work safely at our Northlakes store. Anyone who visited Westfield Northlakes since Friday 19th March at 11:20am and becomes unwell in the next two weeks that follow should make contact with the Department of Health and Human Services for advice.

27 March 2021 - Gladstone Shopping Centre

We have been notified that a customer at Westfield Carindale Shopping Centre has tested positive for the Coronavirus (COVID-19). The customer visited the Shopping Centre on Friday 26th March between 4:45pm and 5pm.

We became aware of the case on Tuesday 29th March 2021. We placed a customer notification up in store. Gladstone Shopping Centre customers were made aware as soon as we had a confirmed case in store. 

As a responsible retailer, we already have very high standards of cleaning and hygiene in place. As an extra precautionary measure, the store had an additional deep clean. 

While the risk of transmission to customers and team members is low, the wellbeing of our customers, team and communities is our highest priority, and in line with public health advice, we are taking all necessary steps to ensure ongoing safety in our stores.

Customers and team members should be assured they can continue to shop and work safely at our Gladstone store. Any customers who shopped in Gladstone Shopping Centre since Friday 26th March after 4:45pm and feel unwell in the two weeks that follow should make contact with the Department of Health and Human Services for advice.

27 March 2021 - Westfield Carindale Shopping Centre

We have been notified that a customer at Westfield Carindale Shopping Centre has tested positive for the Coronavirus (COVID-19). The customer visited Westfield Carindale Shopping Centre on Saturday 20th March 2021 between 12:00pm and 2:16pm.

We became aware of the case on Saturday 27th March 2021. We placed a customer notification up in multiple parts of the store. Westfield Carindale Shopping Centre customers were made aware as soon as we had a confirmed case in store. 

As a responsible retailer, we already have very high standards of cleaning and hygiene in place. As an extra precautionary measure, the store had an additional deep clean. 

While the risk of transmission to customers and team members is low, the wellbeing of our customers, team and communities is our highest priority, and in line with public health advice, we are taking all necessary steps to ensure ongoing safety in our stores.

Customers and team members should be assured they can continue to shop and work safely at our Carindale store. Any customers who shopped in Westfield Carindale Shopping Centre since Saturday 20th March 2021 after 12:00pm and feel unwell in the two weeks that follow should make contact with the Department of Health and Human Services for advice.

10 January 2021 - BIG W Bankstown

We have been notified that customers at our BIG W Bankstown store have tested positive for the Coronavirus (COVID-19).The customers visited our store on Wednesday 6th January 2021 between 11:30am and 2:30 pm and on Friday 8th January 2021 between 1:00pm to 2:00pm have been confirmed with a positive case of Coronavirus.

We became aware of the case on Sunday 10th January 2021. We placed a customer notification up in multiple parts of the store.

Our Bankstown customers were made aware as soon as we had a confirmed case in store.As a responsible retailer, we already have very high standards of cleaning and hygiene in place. As an extra precautionary measure, the store had an additional deep clean.

While the risk of transmission to customers and team members is low, the wellbeing of our customers, team and communities is our highest priority, and in line with public health advice, we are taking all necessary steps to ensure ongoing safety in our stores.

Customers and team members should be assured they can continue to shop and work safely at our Bankstown store.

Any customers who shopped in our Bankstown store since Wednesday 6th January 2021 and feel unwell in the two weeks that follow should make contact with the Department of Health and Human Services for advice.

9 January 2021 - BIG W Campsie

We have been notified that a customer at our BIG W Campsie store has tested positive for the Coronavirus (COVID-19).The customer visited our store on Sunday 3rd January 2021 between 1:20pm and 1:40pm and has been confirmed with a positive case of Coronavirus.

We became aware of the case on Saturday 9th January 2021. We placed a customer notification up in multiple parts of the store.

Our Campsie customers were made aware as soon as we had a confirmed case in store.

As a responsible retailer, we already have very high standards of cleaning and hygiene in place. As an extra precautionary measure, the store had an additional deep clean.

While the risk of transmission to customers and team members is low, the wellbeing of our customers, team and communities is our highest priority, and in line with public health advice, we are taking all necessary steps to ensure ongoing safety in our stores.

Customers and team members should be assured they can continue to shop and work safely at our Campsie store.

Any customers who shopped in our Campsie store since Sunday 3rd January 2021 and feel unwell in the two weeks that follow should make contact with the Department of Health and Human Services for advice.

9 January 2021 - BIG W Bankstown

We have been notified that a customer at our BIG W Bankstown store has tested positive for the Coronavirus (COVID-19).The customer visited our store on Wednesday 6th January 2021 between 12:40pm and 12:50pm and has been confirmed with a positive case of Coronavirus.

We became aware of the case on Saturday 9th January 2021. We placed a customer notification up in multiple parts of the store.Our Bankstown customers were made aware as soon as we had a confirmed case in store.

As a responsible retailer, we already have very high standards of cleaning and hygiene in place. As an extra precautionary measure, the store had an additional deep clean.

While the risk of transmission to customers and team members is low, the wellbeing of our customers, team and communities is our highest priority, and in line with public health advice, we are taking all necessary steps to ensure ongoing safety in our stores.

Customers and team members should be assured they can continue to shop and work safely at our Bankstown store.

Any customers who shopped in our Bankstown store since Sunday 3rd January 2021 and feel unwell in the two weeks that follow should make contact with the Department of Health and Human Services for advice.

2020 Store Cases

BIG W Fountain Gate VIC
31st December 2020
3805, VIC

We have been notified that a customer at our BIG W Fountain Gate store has tested positive for the Coronavirus (COVID-19). The customer visited our store on Saturday 26th December between 9:00am and 11:00am and has been confirmed with a positive case of Coronavirus.

We became aware of the case on Wednesday 30th December 2020. We placed a customer notification up in multiple parts of the store.Our Fountain Gate customers were made aware as soon as we had a confirmed case in store.

As a responsible retailer, we already have very high standards of cleaning and hygiene in place. As an extra precautionary measure, the store had an additional deep clean.

While the risk of transmission to customers and team members is low, the wellbeing of our customers, team and communities is our highest priority, and in line with public health advice, we are taking all necessary steps to ensure ongoing safety in our stores.

Customers and team members should be assured they can continue to shop and work safely at our Fountain Gate store.Any customers who shopped in our Fountain Gate store since Saturday 26 December and feel unwell in the two weeks that follow should make contact with the Department of Health and Human Services for advice.

BIG W Brickworks SA
29th November 2020
5031, SA

We were notified on Tuesday 29th November 2020 that a customer who visited the BIG W Brickworks SA store on Sunday 22nd of November between 12:15pm and 12:50pm has been confirmed with a positive case of Coronavirus.

As a responsible retailer, we already have very high standards of cleaning and hygiene in place, and the store has undergone an additional deep clean.

The wellbeing of our customers, team and communities is our highest priority, and in line with public health advice, we are taking all necessary steps to ensure ongoing safety in our stores.

SA Health has advised that any customers who shopped in our Brickworks store on Sunday 22 November between 12.15pm and 12.50pm should get tested for COVID-19, and self isolate, as a precautionary measure. If you have been shopping in our store since Saturday 22nd November 2020 and become unwell in the next two weeks, please contact the Department of Health hotline on 1800 020 080 or visit the Coronavirus (COVID-19) information website at health.gov.au.

BIG W Elizabeth
17th November 2020
5112, SA

We have been notified that a customer at our BIG W Elizabeth store has tested positive for the Coronavirus (COVID-19). The customer visited our store on Saturday 14th November 2020 between 10:00am and 11:00am has been confirmed with a positive case of Coronavirus.

We became aware of the case on Tuesday 17th November 2020 at approximately 7:30am. We placed a customer notification up in multiple parts of the store.

Our Elizabeth customers were made aware as soon as we had a confirmed case in store.As a responsible retailer, we already have very high standards of cleaning and hygiene in place. As an extra precautionary measure, the store had an additional deep clean.

While the risk of transmission to customers and team members is low, the wellbeing of our customers, team and communities is our highest priority, and in line with public health advice, we are taking all necessary steps to ensure ongoing safety in our stores.

Customers and team members should be assured they can continue to shop and work safely at our Elizabeth store.

Any customers who shopped in our Elizabeth store since Saturday 14th November and feel unwell in the two weeks that follow should make contact with the Department of Health and Human Services for advice.

BIG W Mittagong
5th November 2020
2575, NSW

We have been notified that a customer at our BIG W Mittagong store has tested positive for the Coronavirus (COVID-19). The customer visited our store on Saturday 31st October 2020 between 12:00pm and 12:10pm has been confirmed with a positive case of Coronavirus.

We became aware of the case on Thursday 5th November 2020 at approximately 3:35pm. We placed a customer notification up in multiple parts of the store.

Our Mittagong customers were made aware as soon as we had a confirmed case in store.

As a responsible retailer, we already have very high standards of cleaning and hygiene in place. As an extra precautionary measure, the store had an additional deep clean.

While the risk of transmission to customers and team members is low, the wellbeing of our customers, team and communities is our highest priority, and in line with public health advice, we are taking all necessary steps to ensure ongoing safety in our stores.

Customers and team members should be assured they can continue to shop and work safely at our Mittagong store.

Any customers who shopped in our Mittagong store since Saturday 31st October and feel unwell in the two weeks that follow should make contact with the Department of Health and Human Services for advice.

BIG W Carnes Hill
28th October 2020
2171, NSW

We have been notified that a customer at our BIG W Carnes Hill store has tested positive for the Coronavirus (COVID-19). The customer visited our store on Tuesday 27th October 2020 between 3:30pm and 4:30pm has been confirmed with a positive case of Coronavirus.

We became aware of the case on Wednesday 28th October 2020 at 3:45pm. We placed a customer notification up in multiple parts of the store.

Our Carnes Hill customers were made aware as soon as we had a confirmed case in store.

As a responsible retailer, we already have very high standards of cleaning and hygiene in place. As an extra precautionary measure, the store had an additional deep clean.

While the risk of transmission to customers and team members is low, the wellbeing of our customers, team and communities is our highest priority, and in line with public health advice, we are taking all necessary steps to ensure ongoing safety in our stores.

Customers and team members should be assured they can continue to shop and work safely at our Carnes Hill store.

Any customers who shopped in our Carnes Hill store since Tuesday 27th October and feel unwell in the two weeks that follow should make contact with the Department of Health and Human Services for advice.

BIG W Carnes Hill
11th October 2020
2171, NSW

We were notified on Sunday 11th October 2020 that a customer who visited the Carnes Hill store on 4 October 2020 has tested positive for the Coronavirus (COVID-19). The customer visited Carnes Hill Marketplace on Sunday 4th October 2020 and attended BIG W Carnes Hill between 3:00 pm - 4:30 pm.

As a responsible retailer, we already have very high standards of cleaning and hygiene in place, and the store has undergone an additional deep clean.

The wellbeing of our customers, team and communities is our highest priority, and in line with public health advice, we are taking all necessary steps to ensure ongoing safety in our stores.

If you have been shopping in our store since Sunday 4th October 2020 and become unwell in the next two weeks, please contact the Department of Health hotline on 1800 020 080 or visit the Coronavirus (COVID-19) information website at health.gov.au.

BIG W Pagewood
12th September 2020
2035, NSW

We have been notified that a customer at our Pagewood BIG W store has tested positive for the Coronavirus (COVID-19). The customer visited our store on Saturday 5th September 2020 between 11:15am and 11:45am has been confirmed with a positive case of Coronavirus.

We became aware of the case on 12th September 2020 at 6pm. We placed a customer notification up in multiple parts of the store.

Our Pagewood customers were made aware as soon as we had confirmation with a notification in store.

As a retailer, we already have very high standards of cleaning and hygiene in place. As an extra precautionary measure, the store had additional deep clean on 12th September.

While the risk of transmission to customers and team members is low, the wellbeing of our customers, team and communities is our highest priority, and in line with public health advice, we are taking all necessary steps to ensure ongoing safety in our stores.

Customers and team members should be assured they can continue to safely shop and work at our Pagewood store.

Any customers who shopped in our Pagewood store since Saturday 5th September and feel unwell in the two weeks that follow should make contact with the Department of Health and Human Services for advice.

BIG W Springfield
6th September 2020
4300, QLD

We have been notified that a customer at our Springfield BIG W store has tested positive for the Coronavirus (COVID-19).The customer visited Orion Springfield Central between 11:00am to 1:00pm and attended our store between 12:35pm - 12:45pm.

We became aware of the case on 6th September 2020 at 5pm. We placed a customer notification up in multiple parts of the store.Our Springfield customers were made aware as soon as we had confirmation with a notification in store.As a retailer, we already have very high standards of cleaning and hygiene in place. As an extra precautionary measure, the store had additional deep clean on 7th September.While the risk of transmission to customers and team members is low, the wellbeing of our customers, team and communities is our highest priority, and in line with public health advice, we are taking all necessary steps to ensure ongoing safety in our stores.Customers and team members should be assured they can continue to safely shop and work at our Springfield store.Any customers who shopped in our Springfield store since Wednesday 2nd September and feel unwell in the two weeks that follow should make contact with the Department of Health and Human Services for advice.

BIG W Bonnyrigg
7th August 2020
2177, NSW

We were notified on Friday 7th August 2020 that a customer in our store has tested positive for the Coronavirus (COVID-19). The customer was in-store: Tuesday 4th August between 9:00am to 10:00am.

As a retailer, we already have very high standards of cleaning and hygiene in place, and the store has undergone an additional deep clean.

The wellbeing of our customers, team and communities is our highest priority, and in line with public health advice, we are taking all necessary steps to ensure ongoing safety in our stores.

If you have been shopping in our store since Tuesday 4th August 2020 and become unwell in the next two weeks, please contact the Department of Health hotline on 1800 020 080 or visit the Coronavirus (COVID-19) information website at health.gov.au.

BIG W Wetherill Park
7th August 2020
2164, NSW

We were notified on Friday 7th August 2020 that a customer in our store has tested positive for the Coronavirus (COVID-19). The customer was in store: Tuesday 4th August between 12:00pm to 12:45pm.

As a retailer, we already have very high standards of cleaning and hygiene in place, and the store has undergone an additional deep clean.

The wellbeing of our customers, team and communities is our highest priority, and in line with public health advice, we are taking all necessary steps to ensure ongoing safety in our stores.

If you have been shopping in our store since Tuesday 4th August 2020 and become unwell in the next two weeks, please contact the Department of Health hotline on 1800 020 080 or visit the Coronavirus (COVID-19) information website at health.gov.au.

BIG W Craigieburn
31st July 2020
3064, VIC

We have been notified that a team member at our Craigieburn BIG W store has tested positive for the Coronavirus (COVID-19).The team member was in store on Tuesday 28th July, 9am to 6pm and Wednesday 29th July, 9am to 1:30pm.

We became aware of the case on 31st July 2020 at 7pm. We placed a customer notification up in multiple parts of the store.

Our Craigieburn customers were made aware as soon as we had confirmation with a notification in store.

As a retailer, we already have very high standards of cleaning and hygiene in place. As an extra precautionary measure, the store had additional deep clean on the 31st July.

While the risk of transmission to customers and team members is low, the wellbeing of our customers, team and communities is our highest priority, and in line with public health advice, we are taking all necessary steps to ensure ongoing safety in our stores.

Customers and team members should be assured they can continue to safely shop and work at our Carnes Hill store.

Any customers who shopped in our Craigieburn store since Tuesday 28th July and feel unwell in the two weeks that follow should make contact with the Department of Health and Human Services for advice.

BIG W Carnes Hill, NSW
21st July 2020
2171, NSW

We have been notified that a customer at our Carnes Hill BIG W store has tested positive for the Coronavirus (COVID-19).The customer was in store on Tuesday 14th July and spent about 20 minutes at the store from 4:20pm to 4:40pm.

We became aware of the case on 20th July 2020 at 5:30pm. We placed a customer notification up in multiple parts of the storeOur Carnes Hill customers were made aware as soon as we had confirmation with a notification in store.

As a retailer, we already have very high standards of cleaning and hygiene in place. As an extra precautionary measure, the store had additional deep clean on the 20th July.

While the risk of transmission to customers and team members is low, the wellbeing of our customers, team and communities is our highest priority, and in line with public health advice, we are taking all necessary steps to ensure ongoing safety in our stores.

Customers and team members should be assured they can continue to safely shop and work at our Carnes Hill store.

Any customers who shopped in our Carnes Hill store on Tuesday 14th July between 4:20pm to 4:40pm, and feel unwell in the two weeks that follow should make contact with the Department of Health and Human Services for advice.

BIG W Doncaster, VIC
17th July 2020
3108, VIC

We were notified on Friday 17th July that a team member in our store tested positive for the Coronavirus (COVID-19). The team member was working: Saturday 11th July, 1:00pm to 6:00pm.

Our Doncaster customers were made aware as soon as we had confirmation with a notification in store.

As a retailer, we already have very high standards of cleaning and hygiene in place, and the store underwent an additional deep clean.

While the risk of transmission to customers and team members is low, the wellbeing of our customers, team and communities is our highest priority, and in line with public health advice, we are taking all necessary steps to ensure ongoing safety in our stores.

Customers and team members should be assured they can continue to safely shop and work at our Doncaster store.

If you have been shopping in our store since Saturday 11th July and become unwell in the two weeks that follow, please contact the Department of Health hotline on 1800 020 080 or visit the Coronavirus (COVID-19) information website at health.gov.au.

Thank you for your continued patience and support.