We understand that this is a challenging time for our customer, team and community. We are here to provide safe and convenient ways to help you shop for your everyday family essentials.
Our delivery partners are experiencing a significant increase in parcels across their network. This means that your parcel may be delayed in getting to you. To speed up deliveries, some of our delivery partners have reduced the amount of tracking updates. So even if you don’t receive an update, rest assured that your parcel is on the way.
The health and safety of our customers and team members are at the heart of everything we do. Whether you choose to shop in store (maintaining a safe distance) or online with Contactless Pick up or Contactless Home Delivery, we have made important changes to the way you shop in store, collect and receive your online orders.
Contactless Home Delivery
We offer ‘Contactless Pick up’ from Service Desks (in line with the social distancing advice of the health authorities).
When you arrive at the Service Desk to collect your order, simply show your photo ID and order number. One of our friendly team members will ask you to place your photo ID on the counter and will maintain social distancing when completing the contactless verification.
Your name will be recorded by our team into the signature box to confirm your order collection, and your parcel will be placed safely on the counter for collection.
For the health and safety of our communities, please respect social distancing when in-store.
We now offer a free Contactless Direct to boot service for your Pick up orders in over 80 of our stores across Australia. This service is now available at clearly marked external collection zones to our stores.
When you place a Direct to boot order, you’ll receive instructions on where to collect your order as it varies by store. The specific instructions will be included in the confirmation email you’ll receive when your order is ready to Pick up.
For more information on Direct to boot, click here.
Although it will take between 2 -3 business days to pack and ship your order, our delivery partners are experiencing some delays due to high volumes. This means that your parcel may take longer to reach you. You will still receive a notification from Big W on the status of your order although some delivery partners have reduced the amount of tracking updates to speed up the process. So even if you don’t receive as many updates, rest assured your parcel is on its way.
You will receive a notification from BIG W on the status of your order. You can track the status of your order via the Track My Order section on the website. However, our delivery partners are experiencing delays due to high volumes. To speed up the process, some delivery partners have reduced the amount of tracking updates. So even if you don’t receive an update, rest assured your parcel is on its way.
Yes, you can continue to shop online with BIG W. However, due to high demand there may be some delays. To help protect the health of your family and our delivery partners, signatures for home delivery will not be required.
Should our stores temporarily close and you have a pre-existing Pick Up order, we can hold this until our stores open again. If you would prefer a refund please email us with your order number at firstname.lastname@example.org to request a cancellation and refund.
Although it will take 1-2 business days for our team to pack and ship your order, our delivery partners are experiencing delays due to high volumes of orders. This means, your parcel may take a little longer to reach you at the moment.
We recommend you check the Track My Order section on the BIG W website for status updates.