Face Coverings

Government Restrictions Easing - Queensland
Wednesday 14 April, 2021

The Queensland Government has today announced that due to the low levels of community transmission of COVID, masks will no longer be required in indoor locations including shopping centres and BIG W stores throughout Queensland from 6am on Thursday 15/04/21. While not mandatory, you are strongly encouraged to carry a mask with you at all times when you leave home and worn where you can’t socially distance yourself.

Please closely monitor and follow the advice on the QLD Health website.

Government Restrictions Easing - Northern NSW
Tuesday 6 April, 2021

The NSW Government has announced the easing of restrictions in Northern NSW from 11:59pm on Monday 5th April. This means masks are no longer mandatory in Byron Bay, Ballina, Tweed and Lismore LGAs for our team and customers. Though mask wearing is no longer mandatory, NSW Health continues to strongly recommend that people in these Northern NSW areas wear masks in public indoor settings, particularly those where physical distancing is difficult.

You can find more details on the NSW Health website.

Masks mandatory in Queensland
1 April 2021

The QLD State Government has confirmed that masks will continue to be mandatory for people in all of Queensland until at least Thursday 15/04/21 (unless an exemption applies). Masks are required in indoor locations including shopping centres and retail environments throughout QLD and outdoor areas if you can’t physically distance. 


Please closely monitor and follow the advice on the QLD Health website.

Update for Byron, Ballina, Tweed and Lismore LGA
1 April 2021

With the low community transmission of COVID, the NSW Government has advised that masks continue to be compulsory for people in the Byron, Ballina, Tweed and Lismore LGAs on public transport, in retail stores and in public indoor settings until 11:59pm 5 April, when the government will provide an update. 

Frequently Asked Questions

Why are you encouraging wearing face coverings?

We are following State Government directives whilst ensuring the safety and wellbeing of our customers, teams and communities.

Will you be refusing entry to those who don’t wear a face covering?

BIG W expects customers entering all of our stores in the following locations to wear a face covering as per QLD, NSW and Victorian State Government directives:

  • Great Brisbane (including Brisbane, Logan, Ipswich, Moreton and Redlands)
  • Victoria
  • Greater Sydney Area (including Wollongong, Blue Mountains and Central Coast)

For further information on mandated face covering, please visit your State Government website.

I don’t live in a Covid 19 hotspot; do I still need to wear a face covering to my local store?

The situation is developing and we are following State Government directives. Currently, BIG W expects customers entering all of our stores in the following locations to wear a face covering as per QLD, NSW and Victorian State Government directives:

  • Great Brisbane (including Brisbane, Logan, Ipswich, Moreton and Redlands)
  • Victoria
  • Greater Sydney Area (including Wollongong, Blue Mountains and Central Coast)

We strongly encourage the wearing of face coverings in our other NSW stores.

Are you providing face coverings for your team?

Yes, for the health and safety of our team, customers and communities, face coverings are being provided to all BIG W team members to wear and will continue to be for the foreseeable future.

You can’t force me to wear a face covering.

As part of doing the right thing by our communities BIG W expects customers entering all of our stores to follow their respective State or Territory Government's directive. In areas where face coverings have been mandated by the Government, we'll offer a face covering if a customer is not wearing one.

Why aren’t you making face coverings mandatory?

We’re following State and Territory Government and Health department guidelines in relation to mandatory use. In areas where face coverings have been mandated by the Government, we'll offer a face covering if a customer is not wearing one. For more information on mandated face coverings, please go to your respective State or Territory Government website. We’re taking steps to support people wearing face coverings to help lead the way in supporting the reduction of community transmissions of COVID-19.