Latest Covid-19 update

27 July 2021 - Lockdown Restrictions lifted in Victoria

The Victorian Government has confirmed that the current lockdown restrictions for Victoria will be lifted from 11:59pm, Tuesday 27th July 2021. We are pleased to advise that all of our stores in Victoria will reopen tomorrow, 28th July, 2021.

In line with government advice to keep everyone safe, the following restrictions will apply in our Victorian stores:  

• Limits remain at 1 person per 4sqm
• Masks remain mandatory in all indoor areas and outdoors where 1.5m distancing cannot be maintained, and unless a valid exemption applies. 
• It is mandatory to check in to our stores using the Service VIC QR Code App. QR Codes are critical for contact tracing and we will continue to follow government guidelines to keep our team, customers and communities safe.  

We are pleased to reopen our stores to the public and we thank you for your ongoing patience and support as together we do all we can to keep everyone safe.
 

20 July 2021 - Lockdown extended for Victoria

The Victorian Government has announced the current lockdown has been extended by a further 7 days until 11:59pm Tuesday, 27th July for Victoria with all current restrictions remaining in place. The Government has advised that all 29 of our BIG W stores in Victoria will remain closed to the public during lockdown, however we will continue to be open online only.

We are here to provide safe and convenient ways to help you shop for your everyday family essentials. This includes:

• Contactless Home Delivery
• Contactless Pick up - Front of store
• Contactless Pick up - Direct to boot     

We understand that this is a challenging time for our customer, team and community. Please take care and stay safe.

16 July 2021 - Victoria State Lockdown

The Victorian Government has announced a 5 day lockdown for all of Victoria to come into effect from 11:59pm on Thursday, 15th July to 11:59pm Tuesday, 20th July 2021.

The Government has advised that all 29 of our BIG W stores in Victoria will be open online only and stores will temporarily close to the public during the lockdown period.

We are here to provide safe and convenient ways to help you shop for your everyday family essentials. This includes:

• Contactless Home Delivery
• Contactless Pick up - Front of store
• Contactless Pick up - Direct to boot     

We understand that this is a challenging time for our customer, team and community. Please take care and stay safe.

9 June 2021 - Victoria Restrictions update

The Victorian Government has confirmed that the current lockdown restrictions for Metropolitan Melbourne will be eased as planned from 11.59pm Thursday 10/06/21.

Last week our 9 regional stores in Victoria re-opened and now we are pleased that the Victorian Government has advised that all 20 stores in Metro Melbourne can also re-open from Friday 11 June 2021.  

In line with government advice to keep everyone safe, the following restrictions will apply in our Victorian stores:  Limits remain at 1 person per 4sqm

Masks remain mandatory in all indoor areas and outdoors where 1.5m distancing cannot be maintained, and unless a valid exemption applies. 

It is mandatory to check in to our stores using the Service VIC QR Code App. QR Codes are critical for contact tracing and we will continue to follow government guidelines to keep our team, customers and communities safe.  

Thank you for your ongoing patience and support as together we do all we can to keep everyone safe.

29 July 2021 - QLD Face Masks Extension

Today, the Government has announced that masks will continue to be mandatory for a further 7 days for people in the Brisbane, Moreton Bay, Noosa, Sunshine Coast, Ipswich, Logan, Redlands, Gold Coast, Lockyer Valley, Scenic Rim and Somerset LGAs (store list) until 6am AEST Friday 6th August.

• Masks are mandatory in indoor spaces such as shopping centres, public transport, hospitals, aged care facilities, churches and workplaces where you can’t physically distance.
• All customers in these areas must wear a mask unless they are exempt.

22 July 2021 - South East QLD Face Masks and restrictions

Today, the Government has announced that masks will continue to be mandatory for a further 7 days for people in the Brisbane, Moreton Bay, Noosa, Sunshine Coast, Ipswich, Logan, Redlands, Gold Coast, Lockyer Valley, Scenic Rim and Somerset LGAs until 6am AEST Friday 30 July. 

• Masks are mandatory in indoor spaces such as shopping centres, public transport, hospitals, aged care facilities, churches and workplaces where you can’t physically distance.
  
  
• All customers in these areas must wear a mask unless they are exempt.

2 July 2021 - Lockdown Lifted for South East Queensland, but extended for Brisbane and Moreton Bay

The QLD Government has confirmed that the 3 day lockdown for South East Queensland (Noosa, Sunshine Coast, Ipswich, Logan, Redlands, Gold Coast, Lockyer Valley, Scenic Rim, Somerset and Townsville LGAs) will be lifted from 6pm today, Friday 2nd July. Face mask wearing and gathering restrictions will continue to apply in these areas.

Our team will ensure COVID safe hygiene measures are in place at all times, and that social distancing is maintained throughout our stores;
Brisbane and Moreton Bay LGAs s (Mt Ommaney, Macarthur, Mt Gravatt, Carindale, Brookside, Taigum, Chermside, Northlakes, Strathpine and Morayfield) will continue the lockdown for another 24 hours and will continue to operate under Level 3 restrictions.
 

29 June 2021 - South East Queensland Lockdown

The Queensland Government has announced a 3 day lockdown for the people in South East Queensland (Noosa, Sunshine Coast, Ipswich, Logan, Redlands, Brisbane, Gold Coast, Somerset, Scenic Rim, Moreton Bay and Lockyer Valley regions) and Townsville, Magnetic Island, Palm Island regions to come into effect from 6:00pm today Tuesday 29/06/21 to 6:00pm Friday 02/07/21. 

This means that residents in these areas may only leave home for specified reasons -  these include essential work, essential shopping, exercise and care or compassionate reasons, medical reasons (including to get a COVID vaccination). Residents are to work from home unless unable to do so or if they are an essential worker. 

BIG W will continue to be an essential service, and open to customers in these areas. Thank you for your ongoing patience and support as together we do all we can to keep our team, customers and communities safe.
 

28 June 2021 - South East QLD Face Masks and restrictions

The Queensland Government has announced that from 1:00am Tuesday 29 June, face masks will be mandatory in indoor spaces for local government areas (LGAs) of Brisbane, Ipswich, Logan City, Moreton Bay, Redlands, Sunshine Coast, Noosa, Somerset, Lockyer Valley, Scenic Rim and Gold Coast.

The revised government requirements are from 1:00am Tuesday 29 June:
 - Masks are mandatory in indoor spaces such as shopping centres, public transport, hospitals, aged care facilities, churches and workplaces where you can’t physically distance.
 - All customers in these areas must wear a mask unless they are exempt.

This applies to the following BIG W stores:

27 July 2021 - South Australia Lockdown Lifted

The South Australian Government has confirmed that the lockdown in South Australia will be lifted from 11:59pm, Tuesday 27th July 2021. 

We’re pleased that all 17 BIG W stores in South Australia will re-open to trade safely from Wednesday 28th July 2021, with all COVID Safe measures in place. Masks will be mandatory for our customers as per current government guidelines.
 

21 July 2021 - South Australia Lockdown

The South Australian Government has revised their guidance on essential retail and therefore all 17 of our stores in South Australia will move to online-only trade and temporarily close to the public from today, Wednesday 21st July, until 6.00pm Tuesday, 27th July for all of South Australia. These stores will continue to operate Pick up, Direct to Boot and home delivery services.

19 July 2021 - South Australia Lockdown

The SA Government has announced additional restrictions for all of South Australia to come into effect 11:59pm today, Monday 19th July until restrictions have been reviewed by the Government on Friday 23rd July. Rest assured all 17 BIG W stores in SA will remain open for trade in store and online, with all COVID safe measures in place. Masks will be mandatory for both team and customers until further notice.

3 July 2021 - Lockdown lifted for Perth & Peel

The WA Government has confirmed that the lockdown for Perth and Peel will be lifted from 12.01am Saturday, 3rd July with some restrictions remaining. Our team will ensure COVID safe hygiene measures are in place at all times, and that social distancing is maintained throughout our stores;

The Government has also confirmed that masks will continue to be mandatory in Perth and Peel for the next 3 days, until 12.01am Tuesday 6 July. 

Perth and Peel residents who leave the area must also continue to wear a mask.

From Tuesday 6 July to 12.01am Monday 12 July masks will continue to be mandatory in public indoor venues, workplaces, public transport and outdoors where you are unable to physically distance.
 

27 June - Covid Face Mask restrictions

The Western Australia Government has also announced that masks are mandatory indoors, on public transport and outdoor public areas where physical distancing is not possible for the Perth and Peel regions from 12.00pm on Sunday 27th June until 12.00pm 30th June 2021.

Our stores will continue to maintain our usual COVID safe measures and face masks are mandatory in Perth and Peel regions indoors, on public transport and outdoor public areas where physical distancing is not possible. All team members, customers, visitors and contractors at our stores in these areas must wear a mask unless they are exempt.

9 July 2021 - Covid Face Mask restrictions easing

The ACT Government has today announced that due to the low levels of community transmission of COVID, masks will no longer be required in indoor locations including shopping centres and supermarkets throughout ACT from 11.59pm Friday 09/07/21. 

While not mandatory, we strongly encourage our team and customers to carry a mask with you at all times when you leave home and where you can’t socially distance.
 

27 June 2021 - Covid Face Mask restrictions

The ACT Government has also announced from 11.59pm Sunday 27th June 2021, face masks will be required in certain public settings within the ACT, such as in supermarkets, shopping centres and retail.

Masks are mandatory in the ACT in supermarkets, shopping centres and retail. All team members, customers, visitors and contractors at our stores in these areas must wear a mask unless they are exempt.COVID continues to be unpredictable and impacts all of us. We do hope you and your families stay safe over this uncertain period.

2 July 2021 - Northern Territory Restrictions easing

We are pleased to advise that BIG W Casuarina and BIG W Palmerston will reopen immediately with COVID safe hygiene measures in place. This follows the Northern Territory Government easing lockdown restrictions for Darwin, Palmerston and the Litchfield local government areas from 1.00pm today, Friday 02/07/21.

The NT Government has also confirmed that masks will continue to be mandatory for people in Darwin, Palmerston and the Litchfield when indoors and outdoors where 1.5m physical distancing cannot be maintained. 

Thank you again for your ongoing patience and support as together we do all we can to keep our team, customers and communities safe.
 

29 June 2021 - Northern Territory Lockdown extension

The NT Government has announced an extension of lockdown for the Darwin, Palmerston and Litchfield Council areas, and Wagait and Belyuen Shires until 1pm Friday 02/07/2021.

This means that BIG W Casuarina and BIG W Palmerston will be closed and we will advise our valued customers when they are due to reopen, in line with NT government guidance.

Customers can still shop safely by ordering online home delivery or Pick Up, and if you choose Pick up, your order will be held when our stores reopen. Thank you for your patience and understanding.

27 June 2021 - Northern Territory Lockdown

The Northern Territory Government has announced a 2-day lockdown for the Darwin, Palmerston and the Litchfield local government areas that came into effect from 1.00pm on Sunday 27th June, until 1.00pm Tuesday 29th June.

This means that BIG W Casuarina and BIG W Palmerston will be closed on Monday 28th June and we will advise our valued customers when they are due to reopen, in line with NT government guidance.

Customers can still shop safely by ordering online home delivery or Pick Up, and if you choose Pick up, your order will be held when our stores reopen. Thank you for your patience and understanding.