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Shop safely with us

Our team will ensure COVID safe hygiene measures are in place at all times, and that social distancing is maintained throughout our stores:

Daily cleaning and disinfecting with hospital grade product is in place in our stores;
QR code check-in to support contact tracing;
The number of customers in store at any time will be kept at a safe capacity and entry to the store, if store capacity is reached a 1 in, 1 out rule will apply;
Sanitiser stations are at the front of all stores and in service areas. Trolley wipes are available to wipe down your trolley;
COVID Marshals are in store to maintain COVID safe measures;
To keep our community safe, we will be following Government guidelines on face maks requirements in stores;
Team members are instructed not to come to work if they are unwell, or have been around someone who is unwell;
Plexiglass screens are in place at our checkouts and service desks, and 1.5-metre social distancing guides are located throughout the stores.

Most recent notice

5 August 2021 - Regional NSW Lockdown

For a select number of stores in Greater Sydney and the Newcastle / Hunter Valley region (see below), we are permitted by the NSW Government to safely open for essential items only from Thursday 5th August.

Essential items only will be available including:

Baby & Maternity Wear
Blankets
Food & Snacks
Health & Beauty
Home Office & Stationery
Cleaning
Pets
DIY

We encourage our customers to shop our full range online for Pick up, Direct to Boot and Home Delivery services.

Newcastle / Hunter Valley

Cessnock	Charlestown	Greenhills	Jesmond
Mt Hutton	Muswellbrook	Newcastle west	Raymond Terrace
Singleton

Greater Sydney

Dapto	Erina	Katoomba	Macquarie
Menai	Narellan	Pagewood	Penrith
Richmond	Rockdale	Rouse Hill	Top Ryde
Tuggerah	Warrawong	Warringah Mall	Winston Hills

Latest Covid-19 notices

New South Wales

FACE MASKS
The NSW Government has announced from 12.01am, Friday 25th of February that masks will no longer be mandatory in most indoor settings, which includes BIG W Stores.

Wearing a face mask is a simple and practical way to minimise the transmission of the virus, and we strongly encourage customers to keep a mask with you to use when you are unable to maintain social distance.

QR CODES
In line with State Government guidelines, team members and customers are no longer required to check in using QR codes when visiting our BIG W stores in NSW.

GOVERNMENT ADVICE
BIG W will continue to follow Government advice to keep our team, customers and community safe. For the latest and exemption information, see below for more on your local area: https://www.nsw.gov.au/covid-19

Victoria

FACE MASKS
The VIC Government has announced a mask mandate will be in place across VIC in indoor settings until further notice. All team members and customers will be required to wear masks (unless exempt) when visiting our BIG W stores in VIC.

QR CODES
In line with State Government guidelines, team members and customers are no longer required to check in using QR codes when visiting our BIG W stores in VIC.

GOVERNMENT ADVICE
BIG W will continue to follow Government advice to keep our team, customers and community safe. For the latest and exemption information, see below for more on your local area: https://www.coronavirus.vic.gov.au/

Queensland

FACE MASKS
The QLD Government has announced from 12.01am, Friday 4th of March that masks will no longer be mandatory in most indoor settings, which includes BIG W Stores.

Wearing a face mask is a simple and practical way to minimise the transmission of the virus, and we strongly encourage customers to keep a mask with you to use when you are unable to maintain social distance.

QR CODES
In line with State Government guidelines, team members and customers are no longer required to check in using QR codes when visiting our BIG W stores in Queensland.

GOVERNMENT ADVICE
BIG W will continue to follow Government advice to keep our team, customers and community safe. For the latest and exemption information, see below for more on your local area: https://www.qld.gov.au/health/conditions/health-alerts/coronavirus-covid-19

South Australia

FACE MASKS
The South Australian Government has announced a mask mandate will be in place across South Australia in indoor settings until further notice. All team members and customers will be required to wear masks (unless exempt) when visiting our BIG W stores in South Australia.

QR CODES
In line with State Government guidelines, team members and customers are no longer required to check in using QR codes when visiting our BIG W stores in South Australia.

GOVERNMENT ADVICE
BIG W will continue to follow Government advice to keep our team, customers and community safe. For the latest and exemption information, see below for more on your local area: https://www.sahealth.sa.gov.au/

Australian Capital Territory

FACE MASKS
The ACT Government has announced from 6pm, Friday 25th of February that masks will no longer be mandatory in most indoor settings, which include BIG W Stores.

Wearing a face mask is a simple and practical way to minimise the transmission of the virus, and we strongly encourage customers to keep a mask with you to use when you are unable to maintain social distance.

QR CODES
In line with State Government guidelines, team members and customers are no longer required to check in using QR codes when visiting our BIG W stores in ACT.

GOVERNMENT ADVICE
BIG W will continue to follow Government advice to keep our team, customers and community safe. For the latest and exemption information, see below for more on your local area: https://www.covid19.act.gov.au/home

Western Australia

FACE MASKS
The WA Government has announced a mask mandate will be in place across WA in indoor settings until further notice. All team members and customers will be required to wear masks (unless exempt) when visiting our BIG W stores in WA.

QR CODES
All team members and customers will be required to check in using QR Codes when visiting our BIG W stores in Western Australia.

GOVERNMENT ADVICE
BIG W will continue to follow Government advice to keep our team, customers and community safe. For the latest and exemption information, see below for more on your local area: https://www.healthywa.wa.gov.au/

Tasmania

FACE MASKS
The Tasmanian Government has announced from 12.01am, Saturday 5th of March that masks will no longer be mandatory for customers in most indoor settings, which includes BIG W Stores. As per the announcement, it remain mandatory for retail workes to continue to wear masks.

Wearing a face mask is a simple and practical way to minimise the transmission of the virus, and we strongly encourage customers to keep a mask with you to use when you are unable to maintain social distance.

QR CODES
In line with State Government guidelines, team members and customers are no longer required to check in using QR codes when visiting our BIG W stores in Tasmania.

GOVERNMENT ADVICE
BIG W will continue to follow Government advice to keep our team, customers and community safe. For the latest and exemption information, see below for more on your local area: https://www.coronavirus.tas.gov.au/

Northern Territory

FACE MASKS
The NT Government has announced from 12.01am, Monday 7th of March that masks will no longer be mandatory in most indoor settings, which includes BIG W Stores.

Wearing a face mask is a simple and practical way to minimise the transmission of the virus, and we strongly encourage customers to keep a mask with you to use when you are unable to maintain social distance.

QR CODES
All team members and customers will be required to check in using QR Codes when visiting our BIG W stores in the Northern Territory.

GOVERNMENT ADVICE
BIG W will continue to follow Government advice to keep our team, customers and community safe. For the latest and exemption information, see below for more on your local area: https://coronavirus.nt.gov.au/

Online orders

Customers can continue to shop safely online with contactless Home delivery or Pick up.

We understand that right now you might not be able or want to venture out for your essentials, so during this time we are also offering all Australians free Standard delivery* on standard orders over $100. *Excludes bulky items and other exclusions apply, click here for more information.