Easy Layby
We are pleased to offer you a Layby service for purchases of $20 or more. We require a 10% deposit and a $2.00 non-refundable service fee for a 10 week term. Fortnightly payments are required or the Layby may be cancelled. Interim payments may be made at any Front End checkout in the store where the lay by is held.
(Excludes seasonal clearance, discontinued items and selected products (perishable goods, tinted paints and chlorine).
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Parcel Pick Up & Home Delivery
Simply advise our Checkout Operator or Service Assistant when making your purchase and take advantage of these two convenient services.
(Charges will apply for Home Delivery).
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Advertised Merchandise Policy
BIG W makes every effort to ensure stock is available when advertised. However, if an item is unavailable we’ll offer to sell you a comparable item (if available) with the same reduction in price as the advertised item. Savings may vary slightly to those shown. Some styles, colours and sizes may not be available at all stores. Accessories not included. Some larger items are sold boxed and require assembling. We reserve the right to limit purchases to reasonable retail quantities. Commercial quantities not supplied.
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BIG W Returns Policy
BIG W’s Responsibility to you
If the product you buy from BIG W is faulty, unfit for purpose or does not match the sample or description we will offer you a repair, exchange or refund. *
When you return a product, we ask you to please also return all instruction manuals and accessories.
Keep Your Receipt
- It’s always easier to provide a repair, exchange or refund if you have a receipt
Without a receipt
- If you do not have a receipt, identification showing your name, address and signature will be required
- Refunds may be by cheque mailed to your home address within 10 working days
* See the important exclusions and procedures below.
BIG W is not obliged to give you a repair, exchange or refund if you change your mind after purchase. Choose carefully, particularly when purchasing the following lines. If sealed do not open!
Exclusions for change of mind
Tinted Paint
- We cannot give you an exchange or refund after the paint has been tinted
Printer Cartridges
- We cannot give you an exchange or refund after the printer cartridge has been opened
DVDs CDs, Pre-Recorded Videos, Computer Games and Computer Software
- We cannot give you an exchange or refund if the security seal has been broken
- If you do not have a receipt we can only offer an exchange of an identical title
Mobile Phone Vouchers
- No exchanges or refunds given on mobile phone charge vouchers
Special Procedures for certain products
Mobile phones that are faulty, unfit for purpose or do not comply with sample or description.
- BIG W will send the mobile phone to the manufacturer for assessment. We will provide you with a repair, exchange or refund if the manufacturer confirms that the mobile phone is faulty, unfit for purpose or does not comply with a sample or description. You must provide a receipt or proof of purchase for the manufacturer warranty purposes.
Electrical Products/Photographic Equipment that are faulty, unfit for purpose or do not comply with sample or description.
- We recommend that you contact the Manufacturers customer care hotline (see below) before returning your product to the nearest BIG W store. You must provide a receipt or proof of purchase for manufacturers warranty purposes.
- BIG W will send the product to the manufacturer to repair the product or advise us to offer you an exchange or refund
Manufacturer’s Customer Care Hotlines
We recommend you phone the relevant manufacturer in the first instance if you experience any difficulties operating a product purchased from BIG W. If the manufacturer is not listed below, please refer to your instruction manual, warranty care or ask our Courtesy Desk Assistant. It is important that you retain your receipt to obtain a repair, exchange or refund
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AWA: 1800 672 297 Breville: 1800 139 798 Canon 13 13 83 Digitrex 1300 366 144 Epson 1300 361 054 Hanimex: 1800 226 355 Hewlett Packard: 131 047 IBM: 131 426 Kodak 1800 147 701 |
Lexmark: 1800 147 701 LG: 1800 643 156 Microsoft: 132 058 Nintendo: 1300 362 746 Olympus: 1300 659 678 Panasonic: 132 600 Phillips: 1300 651 993 Playstation: 1300 365 911 RCA: 1800 000 155 |
Ryobi: 1300 361 505 Samsung: 1300 361 505 Sanyo: 1300 360 230 Sharp: 1300 135 022 Sony: 1300 137 669 Sunbeam: 1800 249 897 Voxon: 1300 889 990 Xbox: 1800 555 741 |
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eVouchers
Looking far a simple gift solution, why not buy an online evoucher.
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ANZ ATMs
For your convenience we have now have over 30 ANZ ATMs at our stores. For a list of store locations with ATM services click here.
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