at standard pricing on
orders over $200*
within 30 days*
  • 1300 244 999


Returning a product purchased in a BIG W Store

For all product returns, please approach the Courtesy Desk located within your BIG W Store - this includes products that carry a manufacturer's warranty.

For information about your rights and our obligations under Australian consumer law, click here.

Returning a product purchased online

Your BIG W online order will be delivered to you by EziBuy - EziBuy is now part of the Woolworths Ltd family and will be handling your order from their state of the art distribution warehouse.

If you need to return your item(s), take advantage of EziBuy's EziReturns process. If you have any questions about your Big W return or exchange, call one of our friendly Customer Service Representatives on 1300 244 999.

Our Promise

30 day money back guarantee plus free delivery* on exchanges.

If for any reason you are not completely satisfied with any product supplied by Big W, please return it to us in original condition within 30 days of receipt and EziBuy will replace it or refund your purchase price using the original payment method.

Our usual returns policy does not apply to personalised products. Click here for details.

You can now return or exchange your item for only $6.50 from anywhere in Australia.

Just affix the EziReturns postage sticker (enclosed with your order) on the return package and pop this in the post.


If you lose your parcel returns sticker, please use the address nearest you from this list on your returns parcel and apply postage.
The EziBuy Returns addresses are:

EziBuy Returns
Welshpool PDC ULD 1
WA 6986
EziBuy Returns
MDF ULD 2323
VIC 8438
EziBuy Returns
PO Box 6005
NSW 1405
EziBuy Returns
Unit 5
45 Alexandra Place
QLD 4172
  • With our 100% satisfaction guarantee, you can return any BIG W product to EziBuy in original condition within 30 days of receipt (excludes personalised gifts).
  • The items must be in original condition with all labels and swing tags still attached.
  • If you no longer have a copy of the original returns form, please click here to download the online version. Fill in your details and attach it with your returned good(s).
  • To return products, please affix the EziReturns postage sticker (enclosed with your order) on the return package and pop this in the post.
  • EziBuy will deduct a postage fee of $6.50 from your refund or charge your next order.
  • If you are returning an item for exchange (ie. the same style is being changed for a different size or colour), you will not be charged by EziBuy for delivery of your replacement article.
  • All other return/reorders will be charged postage based on our standard delivery rates.
  • If you do reserve your reorder over the phone, then please do not submit a completed reorder form with your return, as duplicate orders may be inadvertently placed.
  • For your own protection please do not send cash with your returned parcel.
  • Returned items will be processed within 15-20 working days.
  • Oversized items and personalised items are excluded from EziReturns.
  • For returns of oversized items, please contact us on 1300 244 999 in the first instance to find out where to return the product.
  • Returned articles are insured by us against damage or loss.
  • Your rights under Australian consumer law: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
For more information on BIG W's Returns Policy, click here.

  • Phone - If you do call, please do not submit a completed reorder form with your return as duplicate orders may occur.
  • Send back return with reorder on the form.


If you are returning an item for exchange (the same style is being changed for a different size or colour) you will not be charged delivery of your reorder.


If a product you order is temporarily out of stock, you may wish to place it on backorder. You will be advised of the expected dispatch date either by phone, email or mail and the product will be sent to you as soon as it becomes available.

You will not be charged any additional delivery costs for backordered items delivered to you at a later date. Your credit card will not be charged for backordered items until they are dispatched, however for security reasons, all cheques will be banked on receipt.


When an item is not currently available for immediate sale, you may be able to join the waitlist for that product. An order on waitlist is not guaranteed, as availability of waitlist products is based on stock fluctuations. Your request for a product will remain on the waitlist for a maximum of six weeks. If the item becomes available, EziBuy will then ship it to you and charge you at that time, with no additional delivery cost. If the item still can't be supplied after six weeks you will not be charged and your order of that item will be automatically cancelled. You will receive email confirmation when this happens.


Returns are credited in the manner in which they were originally paid, unless a balance exists on your customer number. If you are owed less than $5 in total, our policy is to hold this amount and automatically deduct it from the total of your next order. However you can request a refund cheque by calling 1800 148 148. Please note: if you paid for your order by PayPal and return items, your money will be refunded back into your PayPal account. This may take up to 30 days as part of PayPal's Refund Policy. You can read this here.


Our usual returns policy does not apply to personalised products, so please check all details carefully before ordering. Products will be produced exactly as you have stated including treatment of upper and lower cases. Accents and other symbols cannot be printed. Any errors in personalisation details on your part will be your responsibility, and the personalised product cannot be returned to EziBuy for replacement or refund. If personalised products are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy.