Returning a product purchased in a BIG W Store
For all product returns, please approach the Courtesy Desk located within your BIG W Store - this includes products that carry a manufacturer's warranty.
For information about your rights and our obligations under Australian consumer law, click here.
Returning a product purchased online
Your BIG W online order will be delivered to you by EziBuy - EziBuy is now part of the Woolworths Ltd family and will be handling your order from their state of the art distribution warehouse.
If you need to return your item(s), take advantage of EziBuy's EziReturns process. If this is not convenient, you can return the item you have purchased online to any BIG W Store store, where a store associate will assist you with the returns process. If you have any questions about your Big W return or exchange, call one of our friendly Customer Service Representatives on 1300 244 999.
30 day money back guarantee plus free delivery* on exchanges.
You can now return or exchange your item for only $6.50 from anywhere in Australia.
Just affix the EziReturns postage sticker (enclosed with your order) on the return package and pop this in the post.
|HOW TO REORDER|
- Phone - If you do call, please do not submit a completed reorder form with your return as duplicate orders may occur.
- Send back return with reorder on the form.
If you are returning an item for exchange (the same style is being changed for a different size or colour) you will not be charged delivery of your reorder.
If a product you order is temporarily out of stock, you may wish to place it on backorder. You will be advised of the expected dispatch date either by phone, email or mail and the product will be sent to you as soon as it becomes available.
You will not be charged any additional delivery costs for backordered items delivered to you at a later date. Your credit card will not be charged for backordered items until they are dispatched, however for security reasons, all cheques will be banked on receipt.
When an item is not currently available for immediate sale, you may be able to join the waitlist for that product. An order on waitlist is not guaranteed, as availability of waitlist products is based on stock fluctuations. Your request for a product will remain on the waitlist for a maximum of six weeks. If the item becomes available, EziBuy will then ship it to you and charge you at that time, with no additional delivery cost. If the item still can't be supplied after six weeks you will not be charged and your order of that item will be automatically cancelled. You will receive email confirmation when this happens.
Returns are credited in the manner in which they were originally paid, unless a balance exists on your customer number. If you are owed less than $5 in total, our policy is to hold this amount and automatically deduct it from the total of your next order. However you can request a refund cheque by calling 1800 148 148. Please note: if you paid for your order by PayPal and return items, your money will be refunded back into your PayPal account. This may take up to 30 days as part of PayPal's Refund Policy. You can read this here.
Our usual returns policy does not apply to personalised products, so please check all details carefully before ordering. Products will be produced exactly as you have stated including treatment of upper and lower cases. Accents and other symbols cannot be printed. Any errors in personalisation details on your part will be your responsibility, and the personalised product cannot be returned to EziBuy for replacement or refund. If personalised products are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy.