at standard pricing on
orders over $200*
within 30 days*
  • 1300 244 999



For help, please refer to the Help Cards and Training Material links on the BIG W Vendor page. If you still have questions, contact details are as follows:

SUBMISSION OF INVOICES (Note: This does not apply to express receipt, x-doc and consignment suppliers)

From March 2015, Invoices quoting a Purchase Order Number should be sent to one of the following TPC mailboxes (delivery dockets should accompany Purchase Order related deliveries)

VIC/TAS - PO Box 4714, Melbourne, Vic 3000
WA - PO Box 8206, Perth, WA 6849
QLD - PO Box 546, Brisbane, QLD 4001
NSW/ACT - PO Box 499, Sydney, NSW 2001
SA/NT - GPO Box 11036, Adelaide, SA 5001
IMPORTANT NOTE: Invoices will be sent back to the Vendor where Purchase Order Numbers have not been quoted.


Daily PAD files are now up and running and we will continue to monitor it closely. Weekly PAD is not yet available and we will advise when it is ready for distribution.

Returned Stock - Change in Documentation & Costing Information

Previously all claims raised by Stores showed a cost for the items returned along with a total. 

As a result of the SAP implementation, vendors will now be receiving Claim Packing Slips with no costs for returned stock. Once the claim has been processed you will receive a costed credit note.

Due to a technical problem, credit notes have not been issued to date.

The issue has been addressed and we will advise when credit notes will be ready for distribution.

Should you have any questions, please contact

Process change to receiving RCTI’s

As a result of the changeover to SAP, there has been a process change to how you now receive RCTI’s.

Previously you would have received one RCTI per Distribution Centre purchase order: the SAP system will generate an RCTI daily based on what is receipted in the Distribution Centre for that day. If your PO is receipted over 2 days, you will receive 2 RCTI.

The change impact to you is in the way you reconcile your accounts.

Vendors should use the PO number to assist with reconciling and any queries should be directed back to your buyer.


Webforms are not working and orders are being faxed. The person who created the order will fax the order to you.

EDI - VMI and RPO vendors

There is currently a mismatch of the data provided by vendors and BIG W SAP data.  SAP requires 100% match of data to accept the vendor PO.

Synchronisation of data requires multiple alterations to align vendor and SAP data, leading to a prolonged issue resolution process.  We are working through the issues in order of priority. It will take a few cycles to resolve all the issues.  Once all issues have been identified and corrected, the process will be set up for the future to flow without any intervention.

Consignment Recipient Created Tax Invoices (RCTI) issues

We have sent RCTI files and we are working through known issues with vendors as issues are raised. In future you will receive RCTI files in zipped format, please ensure that you can receive and unzip the files.

Find your new SAP Purchase Order Number

Open the PDF to search for your old SFR orders. Please note that this list is not complete with over 4000 orders still to be added.

SAP Questions and Answers

Use the question and answer document below to resolve common questions asked by vendors when going live with SAP.  Please be aware that you might experience a delay when calling the helpdesk during the intial support period.  We recommend that you use the questions and answer and support material to resolve questions to save time and reduce the load on support resources.

1. Trade Partner Help Card - Frequently Asked Questions»

Promotions Management System Training Material - 6 MAR 2015

1. Promotions Portal Vendor User Guide»

2. Supplier Help Card - Access»

3. Supplier Help Card - To Do List»

4. Supplier Help Card - Creating Deals»

5. Supplier Help Card - Notifications & Reporting»

6. Supplier Help Card - Vendor Claims»

7. Trade Partner Help Card - FAQ»

8. WOWLink Administrator - Help Card»

Vendor Education Session Training Reference Material

Refer to the following links for Training Material:

1. Promotions Management & Finance»

2. Woolworths Forms»

Only once you have checked the Training Material, Help Cards and Q&A's, if you still have a question please use the Important Contact Details above:

BIG W SAP Retail Solution Trade Partner Awareness Pack

Download Pack»

The pack will tell you more about:

      • Changes in Promotion Management at Woolworths
      • Why we are making the change?
      • What is changing?
      • Introduction to WOWLink
      • New Article Submission Forms
      • Changes to Financial Documents
      • Messages sent to date
      • Training and Next Steps

BIG W Retail Solution Trade Partner Communication and Training Approach

Download Pack»

This pack provides more information about the training approach and steps you need to take to get ready for the SAP implementation.

BIG W SAP Retail Solution

As part of the implementation of SAP we are introducing a web-based promotions management tool, the Promotions Portal. Other changes include new forms for articles and pricing and changes to our financial documents. Use the links below to access more information and previous communications.

1. BIG W Supplier Communications – Project Introduction»

2. TUN Request»

3. Changes to Reverse Purchase Orders»

4. Vendor Changes to TUN's»

5. EDI and Web Forms Purchase Orders»

6. BIG W Vendor Message – Contracts and Purchase Orders»

7. Vendor Letter Rebates and Settlement Final»


Click here to view the BIG W eBusiness information page»

BIG W Vendor Forms:

Refer to WOWLink for the latest forms and support material. The following forms and associated support material are relevant to BIG W vendors:
Woolworths Article Form (WAF)
Woolworths New Article Summary (WNAS)
Woolworths Price Form (WPF)

Accounts and Finance Queries

Do you have a question for the Transaction Processing Centre?

Trade Partners are required to provide the Transaction Processing Centre with all of the following information when raising a query:

  • Eight digit Remit To Vendor Number (located in the top right-hand corner of your Remittance Advice).
  • WOW SAP Document Number (quoted on your Remittance Advice).
  • Payment Number (located in top right-hand corner of your Remittance Advice).

Access the Query Form from the

WOWLink page

The query upload form can be found under the Woolworths WOWlink > Vendors > Doing Business with Woolworths > Accounts and Finance > Queries

Promotions Portal

Access the Woolworths Promotions Portal from the WOWLink Homepage.

The Promotions Portal link will be displayed under Services on the right navigation panel from the WOWLink Homepage after login.

Big W Logos

Click here to download BIG W logos »

Woolworths Contractors

Click here to visit the Woolworths Limited Contractor website »

Vendor Notifications

 New Store - 800 MCR WHOLESALE (133KB)

 New Store - 512 Brickworks (133KB)

New Store - 475 Warnbro (53KB)

New Store - 169 Katoomba OPENING DATE REVISED (113KB)

New Store - 361 Craigieburn REVISED (125KB)

New Store - 362 Melton REVISED (125KB)

New Store - 238 Redbank (60KB)

New Store - 237 Brookside (60KB)

New Store - 365 Lilydale (113KB)

DC Receiving Requirements May 2012 (50KB)

New Store - 166 Merrylands (48KB)

New Store - 168 Tuggeranong (51KB)

New Store - 458 Kwinana (47KB)

New Store - 560 Mildura (48KB)

New Store - 239 Emerald (51KB)

New Store - 191 Canberra Airport (51KB)

BIG W Hoxton Park Site Plan for Vendors (306KB)

BIG W Hoxton Park 2nd Vendor Notification Pack (292KB)

BIG W information for suppliers

Marketing »

BIG W Vendor Trading Terms »

Addendum to BIG W Trading Terms re Australian Consumer Law Act »

Vendor product withdrawal and recall notification »

BIG W Footwear Quality Manual

Footwear Quality Manual »

BIG W information for suppliers

Softgoods Quality Manual »

Other Important Documents

Environmental Claims Policy (60KB)

word icon BIG W Copy Claim Request Form (106KB)

xcel icon Vendor Invoice Query Upload Form (23KB)

Fair Trading Policy (36KB)

Ethical Sourcing Policy (68KB)

BIG W Standard for Managing Bulky Heavy Awkward Goods (1MB)

Bulky Icon (32KB)

Heavy Icon (32KB)

Caution Icon (55KB)

Very Heavy Icon (32KB)

Extremely Heavy Icon (32KB)

Rehabilitation Policy - English (123KB)

Rehabilitation Policy - Arabic (229KB)

Rehabilitation Policy - Chinese (336KB)

Rehabilitation Policy - Hindi (232KB)

Rehabilitation Policy - Korean (185KB)

Rehabilitation Policy - Vietnamese (122KB)

Safety and Health Policy - English (233KB)

Safety and Health Policy - Arabic (228KB)

Safety and Health Policy - Chinese (339KB)

Safety and Health Policy - Hindi (227KB)

Safety and Health Policy - Korean (184KB)

Safety and Health Policy - Vietnamese (184KB)

SHE Vision and Principles - English (139KB)

SHE Vision and Principles - Arabic (225KB)

SHE Vision and Principles - Chinese (239KB)

SHE Vision and Principles - Hindi (226KB)

SHE Vision and Principles - Korean (191KB)

SHE Vision and Principles - Vietnamese (155KB)