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How long will it take for my order to arrive?
For delivery times by postcode click here.
For more information about when your order was despatched you can either:
Can I track my order delivery?
You can track the order delivery status on the 'My orders' page of ‘My account’ for registered customers or via the URL link included in the order confirmation email.
What happens if I’m not in when my order is delivered?
Australia Post will leave instructions on how you can collect your order from the nearest Post Office to you. Other delivery services will return to the depot and your order delivery will be re-scheduled for the next delivery cycle.
Larger items such as fridges and trampolines will be delivered by arrangement with you and as such they may incur an additional re-delivery fee if you are not at home when you have scheduled with us to be.
What if my order does not arrive?
You can check the status of all of your orders on the 'My orders' pages of 'My account' for registered customers or via the website link included in your order confirmation email.
If you still have not received your delivery, please contact the Customer Service Centre on 1800 251 311.
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