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Where can I download a BIG W catalogue?
Our latest catalogues and leaflets can be downloaded from our website. Either click on the BIG W Catalogues link located on the footer of every page, or click on the BIG W catalogues banner on the right hand side of the home page.
Click here to browse our current catalogue/s now.
Locating advertised items
When trying to locate stock of an advertised item it is recommended you first contact your local BIG W store(s). Our Customer Service Centre (1800 251 311) may also be able to assist further but will also recommend contacting the store(s) to confirm stock availability. Every product sold at BIG W carries a 7 digit identification keycode number. If you are aware of a product's keycode, please advise those assisting you in your search.
Catalogue distribution queries
If you have a query on late delivery, non delivery or anything else to do with catalogue distribution, please contact our distributor Salmat on (02) 9612 8000.
The item I purchased has been recalled, what do I do with it?
Any product which is recalled within BIG W will be posted as a notice on the BIG W website as well as in-store along with the instructions on how to dispose of the item. If you are unsure please contact our Customer Service Centre on 1800 251 311.
Advertised Merchandise Policy
BIG W makes every effort to ensure stock is available when advertised. However, if an item is unavailable we’ll offer to sell you a comparable item (if available) with the same reduction in price as the advertised item. Savings may vary slightly to those shown. Some styles, colours and sizes may not be available at all stores. Accessories not included. Some larger items are sold boxed and require assembling. We reserve the right to limit purchases to reasonable retail quantities. Commercial quantities not supplied.
Are you a prospective supplier?
If you are a manufacturer or distributor hoping to interest BIG W in your merchandise we ask that you email us via the Contact Us page form.
Do you run competitions and how do I enter?
From time to time we will hold competitions. These will be advertised on the site and when you click on the ad, you will be asked to fill in a form to enter the competition.
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