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Frequently asked questions
Looking for our Giant Toy Spectacular Online layby FAQ?
How do I create an online layby?
Creating an online layby is as easy as 1, 2, 3...
1. Add products to your cart
2. At checkout, click on the 'Online Layby' tab
3. Choose a layby plan to suit your budget, then enter your billing & delivery details
Your layby payments will then be automatically deducted from your nominated payment card based on the dates listed in your payment plan. Detailed instructions on how to create your online layby are available here: Online layby guide.
When will my online layby be delivered?
For most layby orders, the maximum layby duration is eight weeks, and delivery
of your online layby order will commence once your final layby installment has been
paid. An estimate of the delivery time for your order will be provided at the time your
order is placed.
Note: Extended layby periods and special event terms and conditions apply at selected times of the year. All 2013 Toy Spectacular No Deposit Layby orders will be delivered between November 11 - December 6, 2013.
Can I pick up my Online Layby from a BIG W store?
Your Online Layby is only available to be delivered to your nominated home or work address. We are not able to arrange collection of your order from a BIG W store.
How do I pay for my online layby?
You can choose a flexible payment plan to suit your budget and your needs: select what day your layby payments will commence, how frequently you would like to pay (weekly, fortnightly or monthly), and how quickly you would like to finalise your layby (up to a maximum of eight weeks, unless otherwise specified).
There are two payment methods we accept for your Online Layby orders: a credit card (Visa, Mastercard, Amex and Diners) or a debit card displaying a Visa or Mastercard logo.
Your layby payments will then be automatically deducted from your nominated payment card based on the dates listed in your payment plan.
Do I need to pay a deposit for my online layby?
A minimum 10% deposit is required for layby orders. The minimum deposit amount is automatically calculated and displayed on the layby options screen at the time your order is placed. You can pay a deposit of greater than 10% if you wish - simply enter your desired deposit amount and click 'Update deposit', then select your start date, frequency & duration.
Special event terms and conditions apply at selected times of the year. During these times a deposit may not be required.
Are there any other fees or charges associated with my layby order?
Normal delivery charges apply on your layby order. Delivery charges will be specified at the time your order is placed. You can learn more about delivery charges & services here.
How will I know when my layby payments are due?
A layby payment schedule will be generated & displayed on-screen at the time your order is placed. This schedule will be emailed to you once your order has been placed.
A payment reminder will also be sent to you via email three days before each payment is due.
An up-to-date schedule can be viewed at any time by clicking on the link in your order confirmation email. Registered customers can also view their layby schedule at any time by visiting the My Account section of the website.
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