PRIORITY DELIVERY
at standard pricing on
orders over $150*
RETURNS
within 30 days*
NEXT DAY
dispatch*
  • NEED HELP?
  • 1300 244 999

FIND A STORE

Contact Us

Got a question?

If you have a question about your order delivery, exchange or refund, please call one of our friendly Customer Service Representatives on 1300 244 999.

If you have a question about a particular product or its warranty, store or safety concern requiring urgent attention, please contact 1800 638 434.

BIG W stores sms:

To locate your nearest BIG W store, SMS the postcode or suburb and state to 0427 139 866.

To locate your nearest BIG W Vision store, SMS the postcode or suburbe and state to 0427445 167.

Phone us on
1300 244 999
  • Monday - Friday
  • from 8am - 8pm
  • Saturday - Sunday
  • from 9am - 5pm (EST)
Other ways to get in touch
Write to us
  • BIG W Customer Service
  • GPO Box 4535
  • Sydney NSW
  • Australia 2001