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Contact us

- Phone: 1300 244 999 Monday to Friday: 8am - 8pm. Saturday & Sunday: 9am - 5pm (AEST).
- Email: by completing our online query and feedback form below.
- Post: BIG W Customer Service GPO Box 4535, Sydney, NSW 2001

You can find store contact details using the 'Find your nearest store' tool on the right of this page.

Frequently asked questions

Delivery times

Tracking my delivery

Delivery Charges And Services

Changing and cancelling orders

Stores and trading hours

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Other ways to contact us

If you have a product, store or safety concern requiring urgent attention, please contact 1800 638 434

BIG W Stores SMS
To locate your nearest BIG W Store SMS the suburb and state or postcode to 0427 139 866

To locate your nearest BIG W Vision Store SMS the suburb and state or postcode to 0427 445 167

Phone
1300 BIG WWW (1300 244 999)
Monday to Friday: 8am – 8pm*
Saturday & Sunday: 9am - 5pm*
* Australian Eastern Standard Time (AEST)

Mail
BIG W Customer Service
GPO Box 4535
Sydney NSW
Australia 2001



Contact BIG W Vision


Contact BIG W Photos