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Our Contact Centre is open Monday to Friday between 8AM and 8PM AEST, and Saturday to Sunday between 9AM and 5PM AEST.
It's also a good idea to review our Frequently Asked Questions below, and visit our Help section. You might be able to find a quick answer to your question.
You can speak with one of our Customer Service representatives during Contact Centre opening hours on 1300 244 999.
If you have a product, store or safety concern requiring urgent attention, please contact 1800 638 434.
BIG W Stores SMS:
To locate your nearest BIG W store, SMS the postcode or suburb and state to 0427 139 866.
To locate your nearest BIG W Vision store, SMS the postcode or suburb and state to 0427 445 167.
BIG W Customer Service
GPO Box 4535
Find BIGW store trading hours and locations
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